Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleHaart has requested that I write them an honest review of our experience with them, so here I go...initially I thought Haart were really helpful and had our best interests in mind, it became apparent very soon on in the sale process that this was no to be. Lack of communication was the problem, potential buyers turning up to view the property and no agent there to show them round, lack of feedback from viewings and later on in the process the problems we had with regards to a simple boiler issue. Now I know that by law I do not need to provide a gas safety certificate but was persuaded by Harrt that it was in our best interests to pay half towards having to get one done. Overall my experience of Harrt has not been the best experience I have ever had and would certainly not use them again or recommend them to anyone.
Abigail · 25 August 2017
★★★★★ 5/5
GoogleHaart Estate Agents have been great and totally and completely extinguished any left over myths about estate agents, by being so friendly, efficient and professional. It seems like when you phone up everyone knows exactly who you are, what you are buying and the state of negotiations. When we asked our negotiator (Bethany) any questions we always received a full answer - if not on the spot, then as soon as possible.
I don't aspire to be a real estate mogul...all I want to do is buy a home I love and can afford, for a fair price, with as little hassle as possible. In the course of this search we have had a few experiences that were pretty worrying and frustrating and for us Haart were like a breath of fresh air and I cannot recommend them highly enough!
Trish · 25 August 2017
★★★★★ 5/5
GoogleHighly recommend Henri for his servives and help. Very prompt, polite and professional. Can’t thank him enough for the servives he has offered.
Jack · 26 April 2021
★★★★★ 5/5
GoogleMy experience so far has been very good. Both Carly and Henry has been nice and responds very quickly to our query
Jas · 25 June 2021
★★★★★ 5/5
GoogleLloyd has been amazing, always polite and professional. He is helpful and always on hand to provide advise and assistance. Big thank you Lloyd for all your help.
Jenesse · 25 August 2019
★★★★★ 5/5
GoogleCarolyn has been an amazing help and support. Timely responses, professional attitude as well as being kind. A true please to deal with. Thank you!
Leilani · 24 August 2020
★★★★★ 5/5
GoogleOne of the nicest agents in town. Micheal was of great help and appreciate his patience and time spent with my search for a house.
Alex · 24 August 2020
★★★★★ 1/5
GoogleWhatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. The service is an absolute joke, they don't manage the property at all, they just give the tenants the keys, and leave them to it.
They said they would do an inspection once every three months, but I always had to remind them to do it, and after asking several times, they would give me a lame report of the condition of the property that had very little information on it and just said the property was in good condition. All the reports I got were identical to each other, making me doubt that they actually visited the property.
My suspicions were confirmed when I visited the property after the tenants had moved out and saw the pictures the cleaners took of the state the tenants had left the place in. The last inspection was supposedly done a month before they moved out (it was supposed to have been done two months before that, but as with the previous inspections, they hadn't done it of their own accord and I had to ask them several times to do it), and like the other reports, said the place was in good condition.
The carpet was filthy throughout the whole property, the bookcase had been moved into the landing restricting access down the stairs (almost certainly a hazard), there was loads of grease up the walls and on the ceiling in the kitchen and the kitchen table top had been completely burnt off, a socket had been damaged and was showing wires, a thermostatic value had been snapped of one of the radiators, the lawn mower had been dumped in the garden making it unsafe to use, there was a load of rubbish in the garden and it was heavily overgrown with weeds and bushes (at least a years worth of growth), and they had taken two of the expensive single divan beds from the bedrooms and dumped them in the garage (damaging them in the process) and bought cheap double beds and put them in the rooms instead.
Haart expect me to believe that all this was done in the month after the final inspection. What a load of crap!
So, the garden experienced a year's worth of growth in just one month, aye Haart? The tenants decided to buy double beds when they only had a month left in the property (they were students who were graduating this year, so they knew they wouldn't want to renew the contract for another year), aye Haart? The tenants were clean and tidy and perfect for 11 months, but then had personality transplants and become slobs who lived in their own filth for the last month, aye Haart? What complete nonsense.
As most landlords know, inspections are extremely important as they allow you to see if the tenants are looking after your property, and if they are not, you can try to get them to correct their ways (and if they don't, then you can evict them and therefore try to minimise the damage they can do). But as Haart didn't seem to do the inspections, the tenants were just left to cause more damage to my property that possibly could of been prevented. It's now going to cost me thousands of pounds to get the property back into the state it was in when the tenants first moved in.
So, a warning to all landlords, DO NOT TRUST HAART TO MANAGE ANY OF YOUR PROPERTIES, THEY WILL JUST TAKE YOUR MONEY AND DO NOTHING FOR IT.
I · 26 August 2014
★★★★★ 5/5
GoogleWe found perfect home and Haart has been helpful from start to the end of the process. Very professional and helpful. Thank you Ryan Sheffield for all your help.
Kat · 25 August 2018
★★★★★ 5/5
GoogleA first class service from start to finish, friendly helpful and professional staff especially Carolyn Holt. I would use Haart again in the future without any hesitation.
Graham · 25 August 2019
★★★★★ 5/5
GoogleCan Really Recommend these Guys.They went the extra mile to get us over the line when issues with referencing came up. They get the stress that can come with finding a new home and were able to keep a level head and get things done when we were losing ours. Long and short of it we have a lovely new home thanks to some lovely people at Colchester Haart Lettings 5 Stars....
MotorManiac · 24 August 2020
★★★★★ 5/5
GoogleMe and my wife are buying our first home with Haarts FTB centre and we have had an excellent experience. Ben and Mark have been brilliant from day one, offering a friendly and professional service and keeping us updated throughout the process.
Anon · 29 July 2019
Agent replied
Dear Ahmet Mustafa, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We wish you all the best for the future in your new home. haart Colchester (First Time Buyer & New Home Centre) estate agents
★★★★★ 5/5
The Trusted AgentGreat to deal with Ryan
Ryan was perfect but even is co workers, they help a lot the contracts was easy and free of trouble thank you once again hart team
Joao · 1 May 2019
★★★★★ 5/5
GoogleGreat company to deal with. Chris was extremely helpful and friendly throughout and made the entire letting process extremely easy!
Justin · 27 March 2021
★★★★★ 5/5
GoogleLloyd was fantastic at getting us the right property, very professional and kept us updated at all times, he's a credit to the branch.
Sachita · 25 August 2019
★★★★★ 5/5
GoogleWe sold our house in Langenhoe through haart and bought our current house in Mersea with haart. The service we received was first class, we were kept informed every step of the way. Even when our buyer pulled out the day before completion, haart managed to find us another buyer within six hours and the sale was quickly back on track. Using an agency with lots of prospective buyers on the books makes all the difference.
Mosaic · 26 August 2015
★★★★★ 5/5
GoogleSarah had made viewing pleasant, she was professional throughout our viewing. A clear and informed descriptions of both sites and these were followed up with instantly with supported facts. A truly wonderful experience.
Clive · 22 July 2021
Agent replied
Thank you Clive for your amazing review of our residential sales consultant Sarah,
We are so happy that you felt Sarah provided a wonderful experience for you! And we really appreciate your feedback!
Thank you
Colchester haart
Sales team.
★★★★★ 5/5
GoogleGeorgi was Very warm and welcoming and helpful an asset to your team very friendly very helpful in keeping my young son entertained
Sasha · 25 August 2019
★★★★★ 5/5
GoogleMany thanks to Liz at Haart lettings Colchester for her 5 star customer service, it is greatly valued and appreciated.
Gareth · 24 August 2020
★★★★★ 5/5
GoogleMark was fantastic helping us to buy our home. Excellent communication, and nothing too much trouble. Thank you.
Caz · 25 February 2021
★★★★★ 5/5
GoogleMark has been brilliant, taking the stress out of buying a first home. Thank you for making my life easier!
Hannah · 1 July 2020
★★★★★ 5/5
GoogleThanks to Michael and Mark, who were great throughout our sale and move, and ensured everything went very smoothly.
Eddie · 24 August 2020
★★★★★ 5/5
GoogleAs a Landlord, We have regular contact with Haart and sometimes to achieve the necessary goals this requires the upmost organisation, professionalism and continued communication with our Haart representatives Carolyn Holt and Henri Roots who occupy all these quality attributes and characteristics. They go above and beyond the task in hand with a calm yet focused sense of urgency. It’s a pleasure working with them.
Element · 25 February 2021
★★★★★ 5/5
GoogleOur company has been working with Haarts for a number of years. They handle our entire portfolio.
Outstanding team that go above and beyond. Excellent communication skills and superb customer service. Handling safety certs, sourcing the right tenants for the right properties, dealing with the local authority, they really do take so much pressure off. Id highly recommend the Colchester Lettings team to any landlord.
Des · 26 January 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
