haart Colchester reviews

★★★★★ 1/5

Google

***Misleads potential buyers, disgusting way to do business ***** My fiance and I viewed a property listed by the Colchester branch last week, the price was set at guide price £350,000, on the details of the property on rightmove it said nothing else just that. We decided to put an offer in on Friday at 10:30 in the morning, I was told that no offer could be put forward until id spoken to their mortgage advisor, I had already explained that we had our own mortgage advisor and we had sorted out our borrowing amount, but anyway I agreed and then waited until 4pm to speak to this mortgage advisor, he had me on the phone for 50minutes and spoke more about his life than actually talking to me about a mortgage he didn't even ask me our income, nothing just wanted to know how much we wanted to borrow, he wasn't interested in whether we could afford it but just selling me a mortgage, anyway after that conversation it was 5pm and our offer was put forward, on Saturday morning we hadn't heard whether this offer had been accepted or not so at 10:30 Saturday morning I rang and left a message for someone to call me back, I then rang back at 12 midday as not had a call back and left a message for someone to call me back again, I then received a call and was told it was rejected so we upped our offer and was told they will let us know, at no point was we told that our offers were not going to be accepted, our offer we put in was £5,000 under the £350,000 guide price. We still didn't get a call to say the second offer had been rejected so at 3pm I called to chase and was told it had been rejected the fact that I was ringing to chase is not acceptable. During the conversation I asked if the vendor wanted 350,000 and was told its on at guide price between 350,000 -375,000 no where on the details does it state this, all other agents put these details on. We feel we have been completely mislead and the whole thing was a complete waste of time. I would not recommend Haart Colchester to anyone and there is no way I would buy a house through them going forward if this is how they go about their business by completely misleading potential buyers, its disgusting.

Emma · 27 November 2020

★★★★★ 1/5

Google

We looked around a property, liked it and paid a holding fee on it, went through all the refrencing procedure filling in forms etc etc. Having spent hours on that and a week later were then told that because we have a cat that we couldn't move in. How could this be after having had a moving date already set for the 4th September, Chris offering congratulations on our new home and us having packed up our home and arranged removals etc ? Why would you only just tell us this far down the line that our pet was not going to be welcome so we lose our new home. First of all this should have been stated on Rightmove in the description that no pets were allowed and also we should have been asked the question straight away. Liz then asked us if we could give our cat to someone ! I then emailed Chris asking if there was any way he could ask the landlord if we could pay extra rent to include our cat or have written into a contract that if any damage is done by our cat then we would happily pay for new carpets etc. We did not have a reply and surprise surprise we have still not received our £230 holding deposit almost a week later. This has to be the most unprofessional and unresponsive agency I have ever dealt with.

Sarah · 28 September 2020

★★★★★ 1/5

Google

We bought our property through this estate agents. On completion date the agent kept us waiting for hours at the doorstep with our removal team waiting impatiently. This put us in a very difficult situation and added unnecessary stress to what is already a very stressful day. When the agent finally arrived he didn't have the correct keys to our property. He had to go back and look for them! When he finally arrived with a bag of keys he managed to find the front door and a few others. We're still waiting for our keys to our patio doors and garage door! This has prevented us from being able to store our belongings in storage and is causing us even more stress. Now non-responsive after chasing everyday. Having to go through solicitors now. Need I say more.

Alex · 24 August 2020

★★★★★ 3/5

Google

I contacted this office to view a new property, was told they would ring me back, but nothing. Contacted the builder and explained what had happened. Next day I received a call from a director of haart, apologizing and offering to show me in person, I had to apologise as in the mean time had agreed on another property. He was apologetic, and blamed it on a possible call center handling some of there calls, which is a possiblity. Surprised that calls are not redirected to a agents mobile, rather then miss a call.

Jon · 24 August 2020

★★★★★ 5/5

Google

I own 5 properties in Colchester - The Garrissons and have used Haart as my Agent for the last 10 or so years. The staff are absolutely amazing and extremely professional. What i like most about the service is that you have dedicated people who deal with you. It is such a personal service... my personal agents are Carly and Caroline, they are amazing and give me the peace of mind i need as I have a very busy work schedule. They also always find you the best tenants!

Samuel · 24 August 2020

★★★★★ 5/5

Google

It was a pleasure to work with Mark S for the sale of our property. He was very efficient, professional, knowledgeable and responsive to all my questions. He went above and beyond from the start to the very end of the process. Highly recommended.

Tolulope · 1 July 2021

★★★★★ 5/5

Google

Mark Shynn has been with me every step of the way, being proactive and making sure I was kept informed of all developments as he helped me buy my dream home.

Nicola · 24 August 2020

★★★★★ 5/5

Google

Sarah has done an amazing job with haart selling our house, she is professional , smart ,knowledgeable and bubbly. We could not have asked for a better person to show our house ,and we are truly grateful. Keith and Jacky Rayner 🙂

KEITH · 17 August 2021

★★★★★ 5/5

Google

Mortgage advice has been great and Carol Ross has been very enthusiastic in trying to help us find our dream home, hopefully it’s just around the corner, keep looking for us guys! Thanks

Sarah · 25 August 2019

★★★★★ 5/5

Google

The team, especially Liz, was extremely friendly, super helpful and also patient throughout the whole process. Would definitely recommend them to any person, especially first time buyers.

Johan · 27 March 2021

★★★★★ 1/5

Google

I viewed a property liked the property told the letting agent I was selling my property but had not yet exchanged contracts was told to put a 450 deposit down to hold the property which I did and was told whatever happens if the let falls through I would be refunded my deposit so I went ahead the let fell through and haart of colchester are now refusing to give my deposit back, so if you're selling and have not exchanged and viewa property you like do not not put a deposit down as you won't get it back so beware

Tracy · 25 August 2019

★★★★★ 1/5

Google

Customers of Haart Colchester be aware. We have just discovered that it is standard procedure for Haart Colchester employees to knowingly park their vehicles on private property not owned by the property for sale when showing prospective buyers around. If that's not bad enough, they also advise their viewers to do the same. Complete lack of respect to other private property owners in the area. Having just had a Haart property viewer literally park directly outside our lounge window (on the agents instruction) on our private property, we quite rightly find this absolutely unacceptable. Obviously the viewer did apologise, its a shame the agent didn't do the same and actually have some respect for other property owners. The Colchester office didn't seem to care less either.

Tim · 25 August 2019

★★★★★ 1/5

Google

DO NOT USE. This is my second bad experience here. Despite making it clear that it would be impossible to arrive at the viewing time, and agreeing that I would get there as fast as possible, they still did not bother to wait for me. Judging by where I passed their Haart car travelling in the opposite direction and how far I was from the house, they waited less than 10 mins and didn't try to call to see if I was close. ORIGINAL POST: Terrible. Would not recommend to anyone. I've had to constantly call to find out what is going on, emails get ignored. I have only been told the evening before the moving date that there was a problem with the landlords documents, when I had previously been told that everything was complete with no issues. I am now without anywhere to live tomorrow. No concern from staff who seem to just leave things to the last minute and have no interest in what they do.

Nicole · 25 August 2019

★★★★★ 1/5

Google

Absolute waste of a month. Constantly having to ring them to get updates and they constantly change the goal posts after taking your money. Ryan Sheffield and gracie abbott were no help whatsoever with our rental referencing and are clearly incompetent at doing their jobs. Neither ever returned our calls to the point we spoke to the landlord directly. After submitting all our referencing and constantly meeting their / landlords demands they decided to pluck a extra figure to pay as a deposit on top of the original agreement. Needless I say we declined. Battled to get our holding deposit back and only after constantly complaining did we get this returned over 3 weeks after we initially paid it. Avoid using this poor service offered by Haart at all costs as you will be dissatisfied.

Rob · 25 August 2019

★★★★★ 5/5

Google

Moved in almost 6 months ago and have been pleasantly surprised by the support and friendliness of all staff members. I anticipated repeated 'home visits' and personal intrusions and yet that has not happened at all. It seems my previous experiences of intrusive Lettings Agents will not happen with Haart! I am so grateful for that. On the occasion that I had made a mistake with some financial arrangements the matter was dealt with with understanding and efficiency. I had made a mistake but I felt respected and our solution was easy to find. I am extremely happy with the choice I made to move to my new home here, and equally content with the support I have received (and continue to receive) from Haart Lettings. Many thanks to them all.

Fiona · 25 August 2019

★★★★★ 5/5

Google

A fantastic friendly motivated team. They pushed for me to get the property I had been chasing for months, even when it fell through, they pushed for me even harder so i was able to complete. Highly recomended. Will happily use again in the future. Many thanks. Bradie

Bradie · 29 July 2019

★★★★★ 5/5

Google

Chris is very professional, prompt in appointments and keeps you updated on whole process. Want to rent out your property call and ask for Chris.

D · 24 July 2021

★★★★★ 5/5

Google

I would like to say Lloyd was very professional and helpful in my search for property. I would be happy to use Harts in the future, and will liaise with Lloyd.

Teresa · 25 August 2019

★★★★★ 5/5

Google

5* service !!! can’t fault the service Carly and her team have given us for over 4 years now, always available for help and support! Would highly recommend

Tazjarvis · 24 August 2020

★★★★★ 5/5

Google

From my first telephone call with Dale, he has been with me from start to finish with my house purchase. He was prepared to actively look for a property for me, rather than just send me details by email. He contacted the Seller of the property I eventually purchased and arranged a viewing based on my actual affordability, as opposed to sale price. He has been friendly, supportive, kind and on the ball during the whole house purchase transaction and I cannot thank, or recommend him enough. He will continue to be a very successful estate agent and if you are either looking to sell or buy a property, contact him direct at Haart, Colchester.

Sarah · 25 August 2018

★★★★★ 5/5

Google

Haart have been instrumental in the sale of my property, I would highly recommend the company for any looking to move. The Sales representatives have fantastic local knowledge, are well in touch with the ever shifting market and line up appropriate buyers for your sale. Additionally once you have a buyer, the move management team are a pleasure to liaise with and ensure everything is clear and easy every step of the way.

Carl · 27 March 2021

★★★★★ 5/5

Google

It took a while to find a buyer, but Haart were excellent throughout the entire process. Great communications throughout, very professional from all staff members especially Mark Shynn.

Andrew · 24 April 2020

★★★★★ 5/5

Google

Having had an introductory meeting with Chavivi about possible opportunities, I was pleased with the information he provided in a clear and accessible manner. He took the time to answer some questions and came across as very professional.

Sean · 1 September 2021

★★★★★ 1/5

Google

I may be a first time buyer - but that doesn't make me worth any less time. After calling Haart regarding there postings for a few properties of potential note, I requested a viewing for 2 properties. During this process that the agent couldn't be bothered to arrange times that were actually appropriate for me. After cancelling other arrangements, I requested for an email confirmation of the viewings and to be kept upto date with anything that happened regarding any of the properties. A few days later and just two days before my viewing I called them up again to ensure that I was actually booked in. Unsurprisingly, I was not, not only that but one of the properties had supposedly sold without my knowledge which I had requested to be made aware of. I decided to give them the benefit of the doubt and rearranged the viewings again. One for 2:00 and one for 2:30, just a day before I finally received email confirmation for two appointments at 2:15 and 2:30, I can only imagine they were only expecting us to take 5 mins looking at the first property. Upon viewing the property they finally had details on ground rent and service charge, despite me asking for them every time I called (3 times). Where I was told that it was "practically freehold" after a little coercion the agent finally told us the lease period, but had not bothered to look at who actually owned the freehold. Finally and probably worst of all, during the visit to the first property, we finally given information on the second, most importantly that it was Cash-Buyers only and had less than 70 years left on the lease. None of this information was made available when requested, when I mentioned I was a first time buyer or on the advertisment they posted. How anyone has managed to sell a house with them is beyond me, I just hope they don't treat everyone like they do their first time buyers.

Monkey · 25 August 2017