Every review we hold for the Colchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDebbie pasque was really helpful during my process of renting a home ,she attended to all our emails ,was patient throughout the process. Thank you Debbie you are the best
Juliet · 24 September 2024
Agent replied · 24 October 2024
Dear Juliet,
Thank you for your wonderful review! We're so glad to hear that Debbie was able to assist you effectively during your rental process. Your appreciation means a lot to us, and we'll be sure to share your kind words with Debbie. If there's anything else we can do for you in the future, we're always here to help.
Enjoy your new home!
Best Wishes,
Paul Howe
Boydens
★★★★★ 1/5
TrustpilotAwful company to deal with
Awful company to deal with. I don't like writing negative reviews but had to make an exception here. Terrible with communication and unprofessional (at best) with some of their responses. As alot of the other reviews suggest - it's not really a holding/security deposit, it's just another payment they will take from you. Would NOT recommend.
Carly · 8 July 2025
Agent replied · 26 September 2025
Hi Carly, the holding deposit and security deposits are taken and managed in accordance with the law. All tenants have alternative means in which to dispute any payment from the deposit we are instructed by the landlord to take. If you feel there has been an action carried out that contravenes these regulations then you are welcome to raise an official complaint, which will be looked at accordingly, you simply need to email me on paul.buck@boydens.co.uk.
★★★★★ 5/5
GoogleBoydens have been great for us renting through them. In particular Patricia Field. She is always friendly and willing to help. I really appreciate having her there to help. Thank you Boydens!
Kerrie · 19 August 2024
Agent replied · 26 August 2024
Dear Kerrie,
Thank you so much for your kind review. We are delighted to have been of service and have passed on your kind comments to Patricia, who is delighted.
Thank you once again.
Best Wishes,
Paul Howe
Boydens
★★★★★ 1/5
GoogleHad a very bad experience with boydens colchester. We had a rented a property and paid a holding deposit. At the end of the tenancy agreement they have holded 50% of the deposit and 100 % for my friend who rented previously with the same property. But the sad thing is when we moved in there is not even a single thing they've changed which they've charged from my friend.
I suggest the management to take care of all of this please.
Prakash · 27 July 2024
Agent replied · 26 July 2023
Dear Prakash,
Further to your disappointing review, we confirm that you were advised all the way through the checkout process that if you did not accept the charges then a dispute with TDS could be raised. The tenant accepted the charges, charges raised for:
Cleaning through out
Carpet cleaning through out
Bulbs to be replaced
Desk left behind to be removed
Back of draw missing in the kitchen to be fixed
Heater detached from the wall in the kitchen to be re-fixed
The comment about the previous tenant is correct however the property required extensive works before these tenants moved in so the works completed were for cleaning and carpet cleaning and the landlord was compensated for décor and carpets as there was no time to get these sorted before these tenants moved in.
Yours sincerely,
Paul Howe
Boydens
★★★★★ 5/5
GoogleWould highly recommend Boydens to everyone I have had nothing but a great experience with these guys, have worked closely with the block management team especially the likes of Ben Howard , Oliver smith, Alex Kane , euan Shepard and caitlyn grant over the years and have been nothing short of brilliant!
Any problem or query was only a phone call away and dealt with ease in minutes very impressed by Boydens professionalism and would recommend to everyone for peace of mind!
Sam · 27 July 2024
Agent replied · 26 August 2024
Thank you so much Sam - your feedback is so important to us and we are extremely grateful to you for leaving your comments.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
GoogleI recently had a rather unpleasant experience with Boydens Colchester Branch that I feel compelled to share. As soon as a property of interest was advertised a few days ago, I promptly called to arrange a viewing. I was informed that the tenant was still occupying the property, so a viewing couldn't be scheduled immediately. However, I was assured that I would receive a callback to arrange a viewing as soon as possible.
Despite this reassurance, when I followed up today, I was told that all viewing slots for the property were already booked. This was both surprising and disappointing. It is extremely frustrating to be given promises that are not kept, especially when one is actively trying to secure a viewing.
The lack of communication and failure to follow through on commitments reflect poorly on the professionalism here in this branch. I had expected a higher standard of service and reliability. Clear communication and honoring promises are crucial in the real estate business, and unfortunately, my experience fell short in these areas.
I hope that Boydens Colchester Branch takes this feedback constructively and improves their communication and customer service processes to prevent similar issues in the future. Potential clients should be aware of this experience and manage their expectations accordingly.
Tamim · 27 July 2024
Agent replied · 26 August 2024
Dear Tamim,
Thank you for sharing your recent experience with Boydens Colchester Branch. We regret any frustration caused by the situation you described.
Given the high demand for properties, it can sometimes be challenging to accommodate all viewing requests as promptly as we would like. While we strive to provide clear communication and follow through on our commitments, it seems we did not meet your expectations in this instance.
Your feedback is important to us, and we will use it to improve our processes and communication. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Best regards,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian and the team at Boydens are easily the most helpful and professional team I've ever used. They went above and beyond to find a suitable property for me and were in constant contact throughout the entire process. I would highly recommend them to anyone.
Tom · 16 October 2023
Agent replied · 30 October 2023
Dear Tom,
What a review!! Thank you so much for taking the time to leave us these kind words which will be passed on to Brian and his team.
Please do recommend us to friends and family as personal recommendations mean so much to us all, so thank you for taking the time for your feedback.
All the best,
Paul Howe
Boydens
★★★★★ 1/5
GoogleI rarely leave reviews, let alone negative ones, but I felt like the service provided by the agency in question was questionable or even at times, rather toxic towards the customer. I will not point out anyone in specific although I will say that the expectations were low to begin with, but somehow even that proved to be naive thinking.
In this economy, a bit of honesty would surely go a long way, but sometimes the simple things really are too much even for the professionals.
Jami · 27 June 2024
Agent replied · 26 August 2024
We are extremely sorry to read this review and are, naturally keen to learn how we can learn from your experience.
Could you either email myself (paul.howe@boydens.co.uk) or call me on 01206 771218 in order that we can discuss.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleThe team at Boyden's, especially Sophie Huckle, provide a professional service. I appreciate the communication and think Sophie went above and beyond throughout the buying process - thank you!
Ellie · 5 August 2024
Agent replied · 26 August 2024
Dear Ellie,
Thank you so much for your kind words! We're thrilled to hear about your positive experience with our team at Boydens. Sophie Huckle, in particular, takes great pride in providing exceptional service, and your recognition of her efforts means a lot to us. We truly appreciate your feedback and are delighted that our communication and dedication made your buying process smooth and enjoyable.
Thank you once again for choosing Boydens!
Best regards,
Paul Howe
Boydens
★★★★★ 5/5
GoogleMyself and my partner are really happy with the service we received from Boydens in our move. We genuinely couldn’t have asked for kinder or more helpful people. As young people moving for the first time, Boydens accommodated to us and made the whole process easier and more enjoyable. We also loved the fact this is a family run business that cares for each and every one of the tenants. Small touches like a moving out box were very much appreciated. We also had a few minor issues with our shower and the excellent gas/electric handyman (Neil) came round to us the following day and fitted a pump that has essentially made the shower a power shower. We are incredibly grateful for the action taken so quickly and the brilliant interactions we always have with him.
Lyrica · 28 May 2024
Agent replied · 31 May 2023
Hi Lyrica,
We are so incredibly grateful to your for your kind review. We work hard to please and take great pride in offering a personal service, so we are delighted to learn that you received (and valued), this.
Thank you so much once more, and please do recommend us to family and friends.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleDebbie has been so professional and helpful in helping us secure our rental property! Honestly the whole process could not have been smoother or easier thanks to her!
Anna · 27 July 2024
Agent replied · 26 August 2024
Thank you so much for your review Anna - we are exceptionally grateful.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleI rented a house through Boydens. The lettings team were great throughout. Brian was prompt, professional and friendly. He made the experience painless. I strongly recommend using Boydens.
Jonathan · 27 July 2024
Agent replied · 26 August 2024
Dear Jonathan,
Thank you for taking the time to share your positive experience with Boydens! We are thrilled to hear that our lettings team, especially Brian, provided you with prompt, professional, and friendly service. It’s wonderful to know that he made your renting experience painless.
We appreciate your strong recommendation and are grateful for your trust in us. Should you need any assistance in the future, please don't hesitate to reach out.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleVery satisfied with the professional and dedicated approach from Andrew Fisher in dealing with the quick sale of my house and the progression through to completion.
Everyone at Boydens Colchester I found to be very approachable and willing to assist.
Thank you for all your help.
Carolyn · 19 August 2025
Agent replied · 2 September 2025
Hi Carolyn thank you for your 5* review.
Kind regards
Paul Buck
Director
★★★★★ 5/5
GoogleThanks for hosting this Podcast, very informative
I wish my agents were as pro active
Shame you are too far away
Cheers
Simon · 24 March 2026
Agent replied · 14 April 2026
Thank you so much, Simon! We’re really pleased to hear you found the session informative. Being proactive and keeping landlords ahead of the upcoming changes is exactly what we aim to do.
While we may be a little further away geographically, we’re always happy to offer guidance and support where we can, so please don’t hesitate to reach out if helpful.
Best regards,
The Boydens Team
★★★★★ 1/5
GoogleI went via right move to show interest in a property and normally with other estate agents by the time u clicked submit they're calling for your details but nothing. I rang twice on Monday and seems they were so busy they couldn't call back, rang again the next day to be told the house was no longer for sale. They haven't even shown an interest in gathering info on what I'd like. After the little interest shown in me, I wouldn't use the company to sell a property. Regardless of whether a sale maybe going through customer service is very important.
I do however want to thank boydens for contacting below and apologising.
L · 28 April 2024
Agent replied · 26 August 2024
Thank you for your honest feedback. Whilst this is not what we want to see, I appreciate you bringing it to my attention and you are indeed absolutely correct that Customer Service is so important and so I apologise that we did not live up to that standard on this occasion.
If you wish to register your details separately, please email me on paul.howe@boydens.co.uk and I will ensure you are registered personally.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens is one of the best estate agent in Colchester. Based on my experience, they helped me through my journey of renting. They respond quickly to any question and they are so cooperative and patience.They care about details including decorations, fixations, renewing before the customer recieve the proberty. Also, they show their hospitality when recieving the key which was something I didn't expect. I like it so much😍. They really care about their customers and I recommend them to anyone intersted in lettings.
Marwa · 28 April 2024
Agent replied · 26 August 2024
Dear Marwa,
We are delighted that we were able to help you. Thank you so much for your feedback and please do let us know if we can be of any further assistance.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian at Boydens was excellent in obtaining a buyer for my flat, and Sophie kept me updated frequently as the sale progressed to completion. The team are very knowledgeable and efficient in everything that they action.
Neil · 29 January 2024
Agent replied · 26 August 2024
Thank you so veyr much for taking the time to review us - it means the world to us to receive your feedback and your comments and thanks have been passed on to Brian and Sophie.
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian was very friendly and responds to emails swiftly.
The best about them is they don’t overbook people for viewing. So you’re likely get a property you viewed.
Hawa · 27 June 2024
Agent replied · 26 August 2024
Thank you so much for your excellent review - we are delighted and thank you for taking the time to do this. Please do recommend us to family and friends.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian and the team have been great the whole time I've beena tenant through Boydens, always helpful and professional, and Brian made the checkout go super smooth! Recommend!
Kevtek's · 27 June 2024
Agent replied · 26 August 2024
Thank you so much for your fantastic review!
All the best,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens Block Department have managed our West Mersea based RMC for some 7 years now and have always provided a professional yet personal service, from the smallest of issues, such as a missing/blown light fitting, to overseeing major works.
The Team are local, friendly and it is really reassuring to know that our Block here at West Mersea is in the safe hands of people who care about our homes.
Thank you
Rose · 8 June 2014
Agent replied · 6 June 2023
Hi Rose Smith, thank you for taking the time to leave a review for our Block Management Department. We're delighted we could meet your expectations!
If you have any questions, please give us a call. We're always happy to help!
★★★★★ 1/5
GoogleI had the worst experience with Boydens letting arm of the business, avoid at all costs if you value not losing sleep.
The house I rented was sub-standard as corners had been cut in its refurbishment, which meant endless visits from contractors to resolve the issues. The monthly rental cost was also quite dear for a tiny terraced house, with an out of touch landlord based overseas.
To detail the attic water tank leaked, the shower leaked into the kitchen ceiling as the shower tray hadn’t been sealed properly, the sink/kitchen worktops also hadn’t been sealed properly meaning a brief shutdown of half the house’s electricity due to water getting into the switches behind the worktops. To top that all the house was a mould haven, so much mould in various places, that it was genuinely a health concern.
At the end of the tenancy after all these issues, as well as little compassion or empathy from Boydens, they tried to charge an extortionate amount of extra charges on the zero deposit scheme.
To cut a long story short, most of the charges were dropped after I challenged them as they hadn’t done the end of tenancy checks properly and/or were trying it on. As for the cleaning charge, we came to an agreement where a third of their initial demand was paid, which seemed fair for the small amount of cleaning that remained.
This situation happened over the course of a one-year tenancy which ended just over a year ago, they may have improved since but be wary. I’ve since had a much better experience with a different, more competent estate agent.
Louise · 29 March 2024
Agent replied · 26 August 2024
Dear Louise,
We are sorry to see this review and to learn of your experience with us, especially over a year since the end of your tenancy.
To set some context, we took the Property back on after about 6 years of it going back to the landlord to find that there were several issues once you occupied the property (including leaks which occurred from a water tank in the loft and also a leak from the shower). You reported them to us and all issues were all resolved by us in a timely manner.
We also note that there was mould present from a build-up of moisture mainly caused by insufficient heating of the property and new extractors were recommended and fitted.
With regard to the checkout process, it was identified that there was additional cleaning required as well as damage to a fridge shelf. We note that you advised that they used a cleaning company to carry out the cleaning and we asked if you would provide the cleaners details for them to return. You did not provide these and asked for us to arrange a quotation.
When you then advised of the costs, you were then in dispute and a flat fair claim was submitted.
After some negotiations, the landlord accepted no charge to you for the fridge and £40.00 for the cleaning as they wanted to resolve the deposit quickly.
Yours sincerely,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBoydens have been absolutely brilliant from the very first contact I had with them all the way through to now months renting with them.
Every member of the team is so friendly, professional and genuine, and they made what can be such a daunting process really smooth and exciting. They were especially patient when I had so many questions and went the extra mile to show me different rental options!
They are very quick and efficient when responding to issues and always happy to give helpful advice. The biggest difference I noticed from other estate agents is how down to earth their communication is, yet always very polite and professional at the same time. I would definitely recommend! 😊
Chloe · 29 March 2024
Agent replied · 26 August 2024
Dear Chloe,
What a phenomenal review! Thank you so very much for your kind words which are gratefully received.
Please do recommend us to others as word of mouth is still the most valuable form of advertising.
Thank you once more.
Best Wishes,
Paul Howe
Boydens
★★★★★ 5/5
GoogleBrian has been quick, efficient and extremely helpful in the whole process. He got us in to view at late notice a couple of times as was nothing but professional.
Sidonie · 28 April 2024
Agent replied · 26 August 2024
Thank you so much for your review!
★★★★★ 5/5
GoogleMany thanks to Brian at Boydens Colchester. He is professional, personable and approachable. I am very grateful for his help through this moving process from start to finish.
So very grateful, thank you 🤩 …
Liam · 29 May 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
