Boydens Colchester reviews

★★★★★ 5/5

Google

Gemma is amazing! I just bought a property that was on the market with Boydens and Gemma was so helpful throughout the process, keeping me up-to-date, answering my questions and really making things happen when it seemed like no one else could/would. As a first-time buyer I found her invaluable during the buying process and I’m so grateful to her. Also, Natalie and Gabi were lovely as well on my viewings and when I picked up my keys - everyone is so nice there and I can’t thank them enough.

Lauren · 1 January 2023

★★★★★ 1/5

Google

My husband and I were tenants of the same house for 18 years until June of this year. Whenever we had to log an issue it was rare to get it fixed without waiting and chasing for a few months. In the beginning after one of the checkup visits we got a letter saying “the grass needed cutting and it was untidy!” The person who did the visit knew we’d only gotten back from holiday literally the day before so yes the grass would have needed cutting and we had suitcases and washing out. However, that was not affecting anyone except us so was a ridiculous thing to comment on. Things like the sink that wouldn’t keep water in, although logged was never fixed so I gave up. There was a light in the bathroom that had to be replaced due to new safety regulations and when we mentioned the other bathroom (shower room which had the same light) the electrician said he would need to check with Boydens and come back to replace that one. That “in line with safety regulations” light was never replaced. About 5 years ago we had a leak from the boiler to the kitchen ceiling. The making good of the ceiling sat untouched for those 5 years (see pictures). I had a text just under TWO WEEKS before we were due to vacate the house from the decorator asking if he could come in “that day!” I said we were leaving in 2 weeks and were surrounded by boxes so, no, that wasn’t convenient. The reply was “I think the landlord wants it done quickly!” I replied saying it had been sat there for around 5 years and the landlord couldn’t be bothered then, and as we were in the middle of moving out and really wasn’t convenient it would need to wait until we had gone. Being that Boydens are supposedly in the housing business one would have thought that they would know the statistics on stress and moving but they thought that would be perfectly fine to have a decorator in as we were trying to move out! One of the rooms was never decorated in the 18 years that we were there and we did most of the other rooms. Unbelievably, even after all this, and constantly having to chase things, being in the same house for 18 years, the landlord challenged some things including those that were actually his responsibility (such as decorating that had never actually been done) and Boydens didn’t correct him on this and it took a month to get our deposit back. Highly un-recommended.

Alyson · 2 November 2022

★★★★★ 5/5

Google

It has been a pleasure renting a property with Boydens Ltd. Brian and the team was amazing and has communicated with us quickly with all the information throughout the whole process, answering any queries we had. This has been the smoothest and easiest journey from start to finish and we are greatly looking forward to renting with Boydens Ltd.

ASHIK · 28 April 2024

★★★★★ 5/5

Google

Service has been absolutely amazing. Gemma has gone out of her way to help our process go as smoothly as possible with our house purchase. We had alot of issues getting our mortgage and then with our buyers solicitor but Gemma was able help with this and worked very well with our own easte agent to get us exchanged. Gemma has worked extra hours to help us get where we needed. Natalie was also a great help on Gemmas days off.

Vic · 6 June 2022

★★★★★ 5/5

Google

The team at Boydens has been incredibly helpful and responsive from the moment we first showed interest in the property to our move-in day. Debbie and her team have provided tremendous support throughout the entire process. I would highly recommend Boydens to anyone.

Hyacinth · 11 November 2024

★★★★★ 5/5

Google

As a landlord I am very happy to recommend Boyden's. From my experience the lettings team are both friendly and professional and will go out of their way to help manage my properties. Boyden's have always managed to find new tenants almost immediately, and have helped me address any maintenance issues in a timely manner. Nick C.

, - · 28 February 2024

★★★★★ 5/5

Google

Brian has been amazing from the first phone call I made about the property I’m about to rent . He was friendly , polite and gave me all the information I needed . Made the process of renting very simple. I would recommend Brian at boydens to any one . Thank you so much Natasha

Natasha · 29 March 2024

★★★★★ 1/5

Trustpilot

One star is too much for Boydens

One star is too much for Boydens. Rented for 20 years and they are worse estate agents by far. They are incompetent lacking basic knowledge and experience so not doing too well on the selling part, as such their only option of making money is to rob tenants of everything they can get their hands on. I am currently disputing their attempt to withhold £400 from £615 deposit for cleaning charges for tiny 2 bed flat! I spent 4 hrs cleaning it at the end of tenancy and left it in immaculate condition. So if you have absolutely no other options but to rent from them make pictures of everything to built you case if you have to take them to court. If any of past tenants want to join me in joint court claim do let me know, I have plenty of experience in the field to ensure they learn their lesson.

Olga · 5 February 2026

★★★★★ 5/5

Google

The entire experience was smooth and stress-free thanks to Brian for his competence. His dedication to ensuring clarity and compliance throughout the tenancy agreement process was commendable. I would highly recommend him to anyone needing assistance with tenancy agreements. He is awesome.

James · 10 October 2024

★★★★★ 5/5

Google

Brian Purvis as Boydons has been looking after my rental property for some time, he has always given great service, he is friendly and approachable and has had the answers to all of my questions, I would recommend him and Boydons without question.

Steven · 12 August 2024

★★★★★ 5/5

Google

We let a property early March. Really professional, very helpful and friendly. Given we had just had a difficult experience with another local agent, Boyden's were a breath of fresh air! Debbie and Nathan were really helpful. The welcome pack was a lovely touch, the property clean, inventory to a high standard and the process and paperwork was easy and well explained. Highly recommend

Chair · 1 May 2023

★★★★★ 5/5

Google

We’ve had the pleasure of working with Brian from boydens for quite some time now, and it’s been a great experience. He consistently provides us with plenty of work, and we truly appreciate his professionalism and reliability. The rental properties we clean are always well-organized, which makes our job easier, and he’s always communicative when it comes to any last minute issues or changes. We value the trust and partnership we’ve built with Brian and look forward to continuing our work together.

3K · 20 January 2025

★★★★★ 5/5

Google

Boydens were very supportive in a recent family probate property sale - big thanks to Sophie, Samuel, Lucy and Philip for getting us to the finish line when the first sale fell through due to upward chain issues!

Charlotte · 24 September 2024

★★★★★ 5/5

Google

Brian was superb in helping me manage to get the lease on my house. He went above and beyond. I have lived in the house for the last 5 years but needed to take my expartner off the lease. He was professional and very personable. Thank you Brian

Jane · 29 March 2024

★★★★★ 5/5

Google

I have used Boydens for valuations over the years and more recently for a letting of a property. The letting manager Brian and his team have been very thorough and communication has been excellent. I would thoroughly recommend and would not hesitate to use them again.

Cheryl · 28 April 2024

★★★★★ 5/5

Google

Brian Purvis at Boydens was fantastic! He was incredibly helpful throughout the rental process. He answered all my questions promptly and made sure I had all the information I needed. The whole process was smooth and efficient, thanks to Brian!

Behrang · 27 July 2024

★★★★★ 5/5

Google

We have begun our renting process with Boydens and can’t fault them at all so far! Brian has been incredibly helpful and friendly showing us the property and also communicating promptly when new information has arrived. Would definitely recommend.

Daniella · 27 July 2024

★★★★★ 2/5

Google

They have a tenants liability insurance that's compulsory to take out but they don't tell you this. This is basically a hidden fee and they can't legally force you to take out any insurance but they will do what they want anyway. I find it ridiculous that you pay a deposit and they want you to pay for a liability insurance. She said it was better to claim against the insurance if the carpet got damaged... Why is the deposit even needed then? Only knew about it because I specifically asked. They will tell you only after you have paid your fees if you don't specifically enquire about this. Very sneaky. Oh and the house they showed me wasn't clean and the tenant had already left... I guess they don't think making it presentable for the next tenant is a priority. I say this since they said it was managed by them directly. Their responsibility to manage it then. As long as they get their money they are happy to put on the market a property in whatever state it is left by the previous tenant.

M · 7 June 2019

★★★★★ 5/5

Google

We would like to thank Boydens Colchester and in particular Darren Chapman for their help and support in selling two properties over the past 2 or 3 years for us. They have gone out of their way to make the process as pain free as possible. We had plenty of viewings (including some while we were away undertaken by Boydens at no extra cost to us) and managed to receive a favourable outcome on both properties and at a very competetive rate of commission. A big thank you from both of us and we would highly recommend them to anybody wishing to sell their property. Many thanks, Chris and Colin

Christopher · 7 June 2019

★★★★★ 5/5

Google

Nathan has really assisted to rent a flat easily.I was searching to rent since long. Also, the rent is extremely apt in accordance to the property.Nathan has guided me step by step ,making the process of renting quite easy. I absolutely recommend Boyden's

Isha · 28 April 2024

★★★★★ 5/5

Google

Sophie Clark was amazing from start to finish and she wasn't even our estate agent!! She was our sellers agent and was by far the best person we dealt with throughout our whole moving process - better than our own agents, mortgage brokers and solicitors. She always responded to every email and was very efficient at updating us with everything. So helpful, polite and goes above and beyond. Loren xxPositiveResponsiveness, Professionalism

Scott · 27 August 2021

★★★★★ 5/5

Google

I and my wife would like to share the professional and warm experience we had dealing with Boydens, from the moment we made contact with Debbie Pasque, the entire process was smooth and very on point, we immediately got access to view the property which was done by another cheerful and pleasant staff Andrew. Debbie all through this transaction responded to our emails and telephone calls promptly, without delay and was always willing to help. If all letting agents and staff give the type of experience we had with Boydens, people would not dread changing houses. We give this service 10/10. Ehiokhai and Aderonke Arewa

Ehis · 24 September 2024

★★★★★ 1/5

Google

Absolutely disgraceful company asked to view a property was told agent dealing with it was out and would contact me in an hour left all my details and guess what nothing. Contacted them and was again fobbed off with some excuse about the agent being out. Then was contacted and told they would arrange viewing for the following week 6 days later nothing. I am glad I am not the owner of this property who has obviously put his faith in this company who are totally unprofessional.

Derick · 7 June 2017

★★★★★ 5/5

Google

Boydens have managed my properties for over eight years and I have nothing but praise for their professionalism. Nothing has been too much trouble for them and their maintenance dept are always on the ball and act promptly. I have since disposed of my properties through Boydens and can thoroughly recommend Eve Mitchell who sold both within a week for the asking price. Her friendly demeanour obviously helped secure the sales. She even helped to dispose of white goods that the new owners did not require....saving me a six hour round trip. I truly cannot understand previous negative reviews as my experience throughout was exemplary. Trust me when I say that this is a first class company for both sales and management.

Steve · 7 June 2017