Trusted Agent profile · Colchester
★★★★★
959 reviews across 2 platforms
145 High Street, Colchester, CO1 1PG
Part of Beresfords, see every office.
Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
TrustpilotThe whole team did a great job
The whole team did a great job. Very well organised and used Top class contractors
Hi PhilThank you for your positive comments. I am pleased that our lettings team met your expectations and that the relevant contractors appointed did a good job.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery friendly and communication is…
Very friendly and communication is great, very responsive and helpful
5/5
TrustpilotCorrine Cullen has excellent customer…
Corrine Cullen has excellent customer service.
Thank you for your positive feedback regarding the level of customer service provided to you by Corrine Cullen, our Inventory Clerk. I know that she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
GoogleAmazing, helpful and relaxed attitude to viewing. No pressure. Very efficient and reliable and quick to respond.PositiveProfessionalism
Hi Emma, Many thanks for the 5 star award and kind comments for the team at our Colchester office. They are all focused on providing the best possible customer care and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
4/5
TrustpilotVery good and professional service.
Very good and professional serviceBy Jessica Reed a very caring person, thank you.
Hi ColinWe really appreciate you taking the time to post your recent review. I am pleased that you found the approach of our lettings team professional. We always strive to provide the best level of service to each and every one of our customers.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional and friendly at the same…
Professional and friendly at the same time. Very thorough and fast response.
Hi JanaI am pleased that you found the approach of our staff both friendly and professional and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleVery satisfied with the service 😊 …
Hi Casey, Many thanks for the 5 star review for the team at our office in Colchester. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotAlways great service
Always great service, helpful, knowledgable and quick responses. Would thoroughly recommend
Hi GemmaThank you so much for finding some time to post your recent review. I was pleased to read that you appeared to receive a consistently good level of service from our lettings team. It is great that you also find them helpful and knowledgeable. We really appreciate the fact that you would have no hesitation in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPrompt support
Prompt support, helpful advice when it was most needed. Thanks!
HiMany thanks for posting your review. It is good to read that you were happy with the service provided to you. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotI was very happy with the service I…
I was very happy with the service I received
HI PaulMany thanks for your feedback. I was pleased to read that you were happy with the service provided to you by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
GoogleProfessional Services, Sold my house within a week during lock down! ThanksPositiveQuality, Professionalism
Hi Chongyang, Many thanks for the 5 star award and positive comments for our Colchester office. I am really pleased you were impressed with the level of service received during these challenging times and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotGreat service
Happy with service and staff, better than previous experiences with other agents
Hi RobertMany thanks for taking the time to post your review. I am pleased that you were happy with the level of service provided by our staff and that the overall experience when dealing with us was more positive than previous dealings with other agents.We are also very grateful for your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotExcellent service
Excellent service. Found tenants almost immediately. Very thorough and professional,
Hi DebraI was pleased to read that we managed to find suitable tenants for you very quickly and that you found our service both thorough and professional. We are all very grateful for your 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Great service, very professional and efficient.
4/5
GoogleOne of the few that actually put forward what I asked for and got the job done
Leonard Thanks for uploading a review. I’m pleased that our lettings team met your expectations and I know they will be pleased to read your comments. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotHelpful
Helpful, understanding caring.
We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleTom & Cameron are brilliant! So helpful & patient.PositiveResponsiveness, Professionalism
Hi Sharon Many thanks for posting a recent review. Both myself and our lettings team in Colchester very much appreciate you giving us a 5 star rating. Steven Bond - Managing Director Residential Lettings
1/5
Trustpilotthey take very high fees that exceeds…
they take very high fees that exceeds 500 pounds with very bad services and very bad reference company
JonasI have just been alerted to the recent review you posted on Trustpilot.This is not a site we actively subscribe to but I wanted to respond to you regardless. Our charges made at the time in question were below £250 per tenant so I'm not sure how you arrived at a much higher figure. The referencing company we use are one of the largest in the UK and conduct comprehensive referencing but the process is exactly the same for every application. We are ultimately employed by the landlord and therefore never apologise for utilising the services of an established company who undertake professional referencing. Naturally I would be keen to find out more about the other issues you experienced so please feel free to contact me via sb@beresfords.co.ukSteven BondManaging Director - Residential Lettings
5/5
GoogleGreat Staff very friendly and helpfulPositiveResponsiveness, Professionalism
Hi David, Many thanks for your 5 star award for the team at our Colchester office. I am really pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleI recommend. Very professional and efficient, without forgetting the friendliness. Stay in touch with us.
Cecilia Thank you for taking the time to post your recent review. I'm pleased that you found the approach of our staff friendly, professional and efficient. We really appreciate your 5 star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleMade our moving experience fast and easy!PositiveQuality, Professionalism
Hi Kiara I just wanted to reply to say thanks for posting your review. I'm pleased you found the process both smooth and easy and I know our local lettings team will be very grateful for your 5* rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleRating only, no written review.
Hi Holly, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Colchester. … More
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful, have just rented a house though Beresfords.The whole process very was very smooth, friendly and helpful staff!Would definitely recommend this company.
5/5
TrustpilotVery pleasant
Very pleasant, knowledgable and professional staff who keep on top of matters and push things along effectively. The valuation was more accurate than other agents.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
