Trusted Agent profile · Colchester
★★★★★
959 reviews across 2 platforms
145 High Street, Colchester, CO1 1PG
Part of Beresfords, see every office.
Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat
The team are very friendly and professional, very fast response time.
Hi Alice,So pleased that you found our lettings team friendly, professional and efficient. Its great that you have provided them with a 5-star rating which is much appreciated.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat staff very friendly and have…
Great staff very friendly and have helped in every way possible
Hi Billy,Thanks for taking time out to post your review. I was pleased to read that you have found the approach of our staff friendly and that they assisted you effectively throughout the entire process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotVery Professional
Very Professional, all round.
Hi TonyMany thanks for taking time out to post your review. I am pleased that during your dealings with our teams you found their approach professional.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotIt was so amazing because they always…
It was so amazing because they always get in touch by sending different apartment
Hi MichaelMany thanks for your positive feedback. I am pleased that we updated you on a regular basis with properties that were considered suitable.Steven BondManaging Director - Residential Lettings
5/5
GoogleTessa and Holly provided outstanding service.
Hi Elaine, Thank you for posting your recent feedback. I am pleased that you were impressed with the level of service provided to you by our lettings team in Colchester, especially Tessa and Holly. We are all very grateful for your positive comments and 5-star rating. Steven Bond - Managing Director Residential Lettings
4/5
TrustpilotOverall good people but the process…
Overall good people but the process itself is very intrusive and seems unnecessary.
Hi PeterThank you for taking the time to post your recent review. I am not sure what specifically you refer to when mentioning 'the process'. I would be keen if you could email me directly with a little bit more information and why you feel it was intrusive and unnecessary. As a business we are always trying to improve the customer experience and the process in general, so it would be really useful to receive a little more feedback. To these ends I look forward to hearing back from you in due course.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe company was helpful and really nice…
The company was helpful and really nice and staff members were absolutely amazing
Hi EyitayoI am pleased that you were impressed with the approach of our staff during your recent transaction. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGuys they’re really helpful
Guys they’re really helpful. Respond very quickly. Wonderful services.
Hi Diego,Many thanks for providing your feedback. I was pleased to read that you found the approach of our team helpful and that they responded rapidly to any queries that were raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThe reception was good
4/5
TrustpilotGood, responsive service
Kept me informed at all stages and accepted my suggestions.
Hi Ken,Many thanks for leaving your feedback. I am glad your experience with us has been a positive one and that you were kept informed of progress throughout. We are all very grateful for your 4-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery great people everything is…
Very great people everything is explained in details so you can understand everything verg quick work they are the best!
Hi NataliaJust a quick response to thank you for your positive feedback and 5 star rating.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotvery thorough when dealing with my…
very thorough when dealing with my tenancy as a landlord and kept me up to date with progress
Hi SajiveThanks for posting your recent review. I was pleased to read that you found the approach of our lettings team thorough throughout and that they kept you updated from start to finish. We are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotReally friendly and pleasant service…
Really friendly and pleasant service from all involved would recommend 100%
Hi JoshThanks for your comments. I am pleased that you were impressed with the service provided to you recently by our local lettings team and it is great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally nice people and helpful nice…
Really nice people and helpful nice teamwork
Hi Cristiano,Many thanks for taking the time to post your review. It is great to read that your experience in working with Beresfords has been a positive one and we all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleThey take tenants seriously
Hi Shi, Many thanks for taking the time to leave your review. We are pleased to read that you have been happy with the service provided to you by our lettings team in Colchester. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleEvery member of the Beresfords team was professional, responsive and proactive. Thank you for all your hard work Beresfords.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lizzie, Many thanks for your 5 star review and positive comments for the team at our Colchester office. I am really pleased you were impressed with the level of service extended to you and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
Trustpilotprompt and informative.
prompt and informative.I was notified of any changes to rental situation. Tenants found quicklyResponded to questions within a day
Hi GemmaWe all really appreciate your positive feedback following your recent dealings with us and I am pleased that we were able to find suitable tenants for you very quickly.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood personalised service
Good personalised service, attention to detail and very pleasant people to do business with. We would recommend them.
Hi MikeHaving read the contents of your recent review I just wanted to thank you personally for your kind words. I believe you dealt with our lettings team at Colchester and it is great that you would recommend us to others. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFirst impression matters, very reliable staffs. I appreciate the commitment the staffs put in when I had issues with the house locks.
First impression matters. Very prompt in response to house issues.
Hi VickJust wanted to reply personally to say thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
GoogleVery efficient service after several minor hiccups! A member of the team was always available when I rang, with excellent manners and friendliness; plus quick response to emails.
CP, Thank you for taking the time to provide a 4-Star rating and review via Google. I am pleased that your experience with Beresfords was a positive one and that the service you received was both friendly and efficient. Steven Bond Managing Director, Residential Lettings
5/5
TrustpilotVery helpful and always someone there…
Very helpful and always someone there to answer any questions.
Hi IanMany thanks for providing your feedback. I am pleased that you found our local lettings team helpful and able to answer your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCan highly recommend!
Couldn't have asked for a better service! Professional, friendly and extremely helpful throughout the entire sales process.
Hi Dan,Many thanks for the great review for our sales team. The guys work really hard to ensure a transaction goes through as smoothly as possible, keeping all parties regularly updated throughout the process. Your 5 star award and kind comments are much appreciated. We look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
5/5
TrustpilotVery polite staff member visited to…
Very polite staff member visited to carry out house inspection. Both professional and curtious.
Hi CliveWe appreciate your feedback, and it was good to read that our member of staff who recently provided you with a rental valuation was both professional and courteous. Many thanks for the 5-star rating!Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotVery lovely and polite and made me feel…
Very lovely and polite and made me feel at ease as i have bad anxiety.
Hi GraceI just wanted to say thanks for taking the time out to post your recent review. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
