Trusted Agent profile · Colchester
★★★★★
959 reviews across 2 platforms
145 High Street, Colchester, CO1 1PG
Part of Beresfords, see every office.
Beresfords's office in Colchester, at 145 High Street, is rated 4.6 out of 5 across 959 reviews on two platforms, including 231 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
Every review we hold for the Colchester office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with Beresfords always…
Very pleased with Beresfords always very helpful and very professional when ever i have contacted them regarding my rented property i would highly recommend to use them.
Hi PaulI just wanted to reply personally to your recent review. Many thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
GoogleAfter receiving a disappointing service from other estate agents, we appreciated that Sammy listened carefully to our requirements and was able to find the right house for us. Thank you!PositiveProfessionalism
Many thanks for the 4 star review for Sammy who is based at our office Colchester. It is pleasing to hear you found Sammy to be responsive and that she successfully found you a suitable property to purchase. She will appreciate your for your kind comments and look forward to assisting you in the future. Alison Horsley, Customer Services Manager.
5/5
TrustpilotProfessional and trustworthy …
Beresfords have managed my property since 2015 I have always had courteous, efficient service I can trust .
Hi Christine,Thank you for your recent review. Its great that we have been working for you since 2015 and I am pleased that you have been consistently satisfied with the service you have received from our lettings team. We all very much appreciate the business that you continue to provide to us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWas able to get our appartment very…
Was able to get our appartment very quickly
Hi Akhil,Many thanks for providing us with your feedback. I was pleased that our local lettings department were able to source a suitable apartment for you swiftly. We hope that you enjoy your time living at the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNice to se a professional service on…
Nice to se a professional service on time and very polite Allways a breeze and welcome anytime 👍
Hi DeanWe all very much appreciate your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotSo much for reviews
We will never have any further business with this company. Over the years we have had a very good experience with them but our recent experience selling a property in Romford it has been very poor maybe it’s just this branch but never again. The reviews on their web site by another company seem unbelievably good, so much for reviews !
5/5
TrustpilotLovely Lady
Hi I had my inspection on my flat yesterday and a lovely lady Corrine Cullen done the inspection .. very profession and polite
Hi TheresaThanks for your feedback following your recent inspection. I am glad that you found the approach of Corrine Cullen, our Inventory Clerk both professional and polite. I know that Corrine will personally be very grateful for your kind words. On behalf of everyone at Beresfords, many thanks for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGood communication
Good communication, Efficient in what they do.
Hi Olawunmi,Thanks for your feedback and I was pleased to read that the communication delivered by our lettings team during your dealing with us was good and their approach efficient.Steven BondManaging Director - Residential Lettings
5/5
GoogleFantastic help and support. Thankyou Beresfords.
5/5
TrustpilotWas attended to by Hannah Grant whilst…
Was attended to by Hannah Grant whilst re letting my property. Very responsive, efficient and helpful throughout the whole process. Thank you!
Hi DJRThanks for your feedback. I was pleased to read that Hannah was responsive, efficient and helpful throughout the entire rental process. I know she will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRecommend Great Service
Excellent service in renting out a property from Cameron & Lizzie, both very helpful and informative every step of the way. Recommend.
Hi J MarlesI was pleased to read your positive comments regarding the service extended to you recently by our lettings team in Upminster. We all are very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
GoogleExcellent service very informative and charlie was easy to talk to and put me at ease. Very professional service highly recommend.
Hi Amanda, Many thanks for the 5 star award and kind comments for the team based at our Colchester office, and in particular Charlie. They are all focused on providing the best possible customer care, guiding and supporting throughout the process. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleThe agent that I worked with was very professional throughout and kept me updated with the situation constantly. Will definitely use in the futurePositiveQuality, Professionalism
Hi Chris, Thank you for the 5 star award and positive comments for the team at our Colchester office. The team are committed to providing the best possible customer care, from the first point of contact through to exchange and completion, and will keep all parties regularly updated throughout the transaction. We appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
GoogleThey take tenants seriously
Hi Shi, Many thanks for taking the time to leave your review. We are pleased to read that you have been happy with the service provided to you by our lettings team in Colchester. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotFrom beginning to end the service that…
From beginning to end the service that I got from Lizzie it was amazing and very helpful, briliant team, Many thanks
Hi RalucaMany thanks for taking the time to provide us with your positive feedback regarding Lizzie and the rest of our lettings team. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service. Polite chap
Excellent service. Respectful and polite at all times. Give the man a raise for goodness sake.
Hi JoshMany thanks for the positive feedback. I am pleased that you were impressed with the service provided by our local lettings team.Steven BondManaging Director - Residential Lettings
5/5
GoogleHaving sold my property during the pandemic I can say that Beresfords did a great job and exceeded my expectations. I highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Hi Alexander, Many thanks for the 5 star award and positive comments for the team at our office in Colchester. Your sale would have been in very safe hands throughout these challenging times. The team are focused on delivering the best possible customer service and will very much appreciate you sharing your experience. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotCheckout Review
A checkout was recently completed on my rental property, and i am very pleased with the work and report Melissa McGaughin produced.Many thanks
Hi RobertThanks for your recent review. I am glad you were happy with the approach of our inventory clerk Melissa, along with the quality and content of her subsequent report. I know Melissa will be very grateful for your positive feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGood service throughout my letting
Good service throughout my letting, always nice to see Sarah for midterms. Sarah have a professional service and I received my deposit back quickly.
Hi Leanne,I am very grateful that you found time to post your recent review. It was great to read that you have been happy with the service provided by our local lettings team, and that following your departure from the property you received your deposit back quickly. I know that the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleOne of the most professional businesses I have ever encountered. Highly recommended and incredibly diligent. I wish other letting agents had this approach. Beresford's should be really proud of this branch.
Mr Fergusson I really appreciate your kind words. As a business we invest heavily in quality staff along with their ongoing training and development so it’s nice to receive such positive feedback. I guess it confirms that our investment in our personnel is paying off! I know our letting team in Colchester will be very grateful for your 5 star rating. Steven Bond Managing Director, Residential Lettings Division
5/5
TrustpilotVery professional
Generally I have had no problems with this company.
Hi Andy,I just wanted to respond personally to thank you for the positive feedback and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
GoogleVery accommodating, professional, helpful and kind. Highly recommended.
Hi Jake Many thanks for leaving your review. I am glad you have been pleased with the service provided to you by our Company and it is great that you would recommend us to others. We are all very grateful for your 5-star rating. Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotSarah Hills has given amazing customer…
Sarah Hills has given amazing customer service, an asset to the company
Hi Rebecca,We appreciate your feedback and I was pleased to read your positive comments, having recently dealt with Sarah. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
1/5
GoogleAbsolutely not happy with the service I received letting my property out with this agents. We will not be using these agents again and would not recommend to other landlords. Disappointing with service.
Splash Naturally I was disappointed to read the contents of your recent review. However we have crossed referenced your details with our internal database and have no record of ever having dealt with you. If in fact this is not the case then I would be very keen to find out more about the issues you experienced. Please email me directly via sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings
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Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Colchester.
