Grisdales Estate Agents Cockermouth reviews

Good morning, Carl. Thanks a lot for your fantastic feedback. We're so pleased to hear that Carolann's dedication made a difference, and we’ll be sure to pass on your kind words. If there's anything else we can assist with, don't hesitate to reach out! Thanks again, Grisdales

Hi Jay, Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch. Thanks again, Grisdales

Morning Nick, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that our team at Grisdales, particularly Laura, Helen, and Carolann, provided you with excellent support during your recent sale in Cockermouth. We will be sure to pass on your kind words to the team, who will be delighted to hear that their hard work and positive attitudes made a real difference. Once again, thank you for choosing Grisdales.

Thanks for leaving us such a fantastic review Lisa, we're pleased to hear that you found our team reliable, helpful and professional. Do let us know if we can be of any assistance in the future.

Hi Marcell, Thanks for your kind words, we're really grateful that you were able to share your feedback online for others to hear. If we can offer any further help in the future, please don't hesitate to give Alison and the rest of a team a call. Thanks again for choosing us, Grisdales

Hi Mackenzie, Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback. Thanks again, Grisdales

Dear Stuart, Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service. Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in. We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability. It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly. We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly. Kind regards, Grisdales cockermouth@grisdales.co.uk / 01900 829977 whitehaven@grisdales.co.uk / 01946 693931

Thank you for your review, Peter. We’re delighted to hear that Alison and the rest of the team made your experience easy and seamless. Your recommendation means a lot to us, and we’re here to support you whenever you need. Thanks again for choosing us, Grisdales

Thank you for taking the time to share your experience with Grisdales Allison. We're thrilled to hear that Helen provided you with excellent service and that your selling experience was smooth. It's wonderful to know that you found our team to be professional, polite, and very helpful throughout the process. We truly appreciate your recommendation and are grateful for the opportunity to assist you. If there's anything else we can do for you in the future, please don't hesitate to reach out. Thank you again for choosing Grisdales.

Dear Emeka, Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns. We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment. Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson. We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation. We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure. Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services. If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly. Thank you once again for bringing your concerns to our attention. Warm regards, Grisdales

Hi Jacqui, Thanks so much for your online recommendation, we’ll ensure your feedback also reaches the team who will be thrilled to read such positive comments. Helen is a real asset to the team who does a fantastic job and it’s great to hear our clients think so too. We hope to work with you some time again in the future. Best of luck, Team Grisdales 😃

Hi Joan, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that you received excellent service from Grisdales, and in particular, that Alison went above and beyond to make your move less stressful. We take pride in having a professional and friendly team, and it's fantastic to know that Alison was always there to assist you throughout the process. If there's anything more we can do for you in the future, please don't hesitate to reach out. Wishing you all the best in your new home! Grisdales

Thank you so much for your lovely review, Andrew! We’re really glad to hear that Debra and Daria provided the support you needed throughout the sale and rental process. Keeping you informed is important to us, and it's great to know you felt confident in our team. We truly appreciate your recommendation and would love to work with you again in the future! Thanks again, Grisdales

Hi Keira. Thanks so much for leaving us a review. We're delighted to hear your feedback and will be sure to let Deb know. If you need anything further, please don't hesitate to reach out to us.

Thank you for your kind words Denholm. We're delighted to hear that Alison provided you with such a positive experience. We appreciate your feedback and the 5-star rating. Best wishes in your new home, Grisdales

Thank you for taking the time to leave such a positive review Steven! We're delighted to hear that Alison and the rest of the team were able to provide you with invaluable assistance throughout the process of renting out your flat. We appreciate your recommendation of Grisdales Cockermouth and are honored to have been able to help you with your property needs. If you require any further assistance in the future, please don't hesitate to get in touch. Grisdales

Afternoon Enos, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Grisdales. It's fantastic to know that our team was able to provide you with professional, efficient, and attentive service throughout the tenancy application process. We always aim to make things as smooth as possible for our clients, so it's great to hear that our efforts were appreciated. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to help! Thanks again for your kind words and for choosing Grisdales.

Thank you for your kind review, David. We’re really pleased to hear you found the team helpful and a pleasure to deal with. We’re looking forward to supporting you through the next steps and being here to help throughout the process.

Hello Richard, Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations. We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time. It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Team Grisdales

Hi Jeremy, Thank you for taking the time to share your experience with Grisdales. We are delighted to hear that your relocation process was made smoother with our assistance. It's wonderful to know that Alison at our Cockermouth office was able to find the ideal property for you. Your positive feedback is greatly appreciated, and we are pleased to have played a part in finding you a suitable home in Cumbria. Should you have any further needs or questions in the future, please don't hesitate to reach out. Best regards, Grisdales

Thank you Alex! We're delighted to hear about your positive experience with Grisdales. It's wonderful that Alison's friendly and helpful assistance made your first property rental smooth. We appreciate your recommendation.

Thank you so much for taking the time to leave such a wonderful review, Kevin. We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.

We’re thrilled to hear that Alison provided you with such helpful and professional service, Joyce. Your kind words mean a lot to us, and we truly appreciate your support! Thank you for taking the time to leave us a wonderful review.

Hi Laila, Many thanks for taking the time to leave us a review, we’re delighted to hear that Lesley and the Whitehaven team have provided a stress-free service. We’ll pass your feedback on, as we’re sure the Whitehaven team would love to hear all about your positive experience. Do let us know if there is anything else we can assist with. Team Grisdales 😀