Trusted Agent profile · Coalville
★★★★★
207 reviews across 1 platform
13 Belvoir Road, Coalville, LE67 3PD
Frank Innes's office in Coalville, at 13 Belvoir Road, is rated 4.5 out of 5 across 207 reviews on 1 platform, including 207 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coalville.
Every review we hold for the Coalville office, from every platform, shown as written. First names only.
5/5
GoogleHad the pleasure of using Frank Innes estate agents today. Everyone was lovely and helpful and the process went smoothly. Highly recommend.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely people and a great service. Thank you to Nicola for all of your support for such an easy move.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend David Weekes, Mortgage Advisor, at the Coalville Branch. Completely on it. Takes the stress away. Perfect re-mortgage every time. There is no one else I would take my business too.
Thank you Jo for your 5* review and your recommendation. I will ensure you kind words are passed on to David and the Coalville team. Kind regards Lucy
5/5
GoogleFriendly and helpful. Helped us get our house rented with lovely tenants quickly and smoothly. Always on hand to answer any questions and very supportive throughout the process. Would highly recommend.
Many thanks for the great recommendation, 5* review and your kind words Selina. Best wishes, Lucy, Customer Relations.
5/5
GoogleNicola was very clear and fast with going through the paper work, very good at her job, pleasure to be created by herPositiveResponsiveness, Quality, Professionalism, Value
Thank you for the amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleIf you are thinking of selling your house. With these then Don’t. You will get promised the earth and treated like an insignificant number. I am genuinely shocked at what 1 sales person there passes off as Sales. You are not spoken to but spoken at whilst not listening to you the client. A remarkable talent in itself. Holds minimal feedback with you and when you request a call back you receive an e mail instead. On 1 occasion sent to my wife addressed Dear Sir. Attention to detail is poor and what she means by ‘ Marketing Tactic ‘ is reducing the price of your house. For me this is the only way she knows how to sell a house and that’s to keep reducing the price. I don’t believe she genuinely cares about the fact it’s your largest asset. She just wants to sell it cheap and get her commission. They arranged 3 viewings over a 7 week period. She admitted she was trying to get a woman to view that 20k short of the asking price. Just proved to me she was trying to push anyone through. I was asked to lower the value of the property by 11k for a weekend to entice people in. I refused to do it as told her didn’t feel it was ethical trying to con people that the house was cheaper than it was. After finally seeing enough and decide to pull the house off the market all together. I recieve an e mail saying should I put the house back on and 1 of there 3 viewers come to buy. They will put there fee in to be paid. Absolute joke. Please note most of the ratings that hold them up high are for the Mortgage Advisor not the Sales
Thank you Steve for making us aware of your feedback. I would like to assure you that client experience is very important to us as as such I have brought your feedback to the attention of the local team and Regional Director. However, should you wish to discus further your concerns, please e-mail the Customer Relations Team via review@countrywid.co.uk. Kind regards, Scott
5/5
GoogleI must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you informed and helps you secure it quickly. I can not praise her enough. She has a good blend of professionalism and friendliness I wish they all were like her. Really look forward to working with her again !
Thank you Julia for such a glowing 5* review and brilliant recommendation! Kind regards, Scott
5/5
GoogleRenting a property through Frank Innes has been extremely efficient and stress free. This experience has been supported by senior letting agent Nicola. She has the ability to be professional and efficient but also warm and kind. Every process was expedited in the most timely manner and the whole process from viewing to confirmation of tenancy took only just over a week. Thanks so much.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
GoogleNo consideration for the customer, lack of communication and happy to not return your call or email and leave you anxious all weekend. Lack of empathy and an inability to put themselves in the customers shoes. Excellent at patronising though. Avoid when buying or selling.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleI highly recommend this agency! The staff are incredibly friendly, professional, and always eager to assist with …
Thank you Alex for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleEstate agent tried to bully her way into taking pictures earlier than arranged because she "didn't want to be stuck in traffic on the M5 after work", then proceeded to interrogate me as to why I wouldn't let her come earlier. Caused a panic attack at a really stressful time.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat experience at Frank Innes, with fast and efficient communication and service in all aspects :)
Hello Haydn, Thank you for your wonderful 5* review! We're thrilled to hear that you had a great experience with our fast and efficient communication and service. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent service. Nicola went above and beyond to help me find a suitable property. I would definitely use them again.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery quick and professional service. Mr. Scott Jacobs was very helpful and thanks to him entire rent process went incredibly smooth and quick.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleExcellent customer service. The process was simple and fast from start to finish.
Thank you for taking the time to share your experience and for your wonderful 5* review Melissa! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were relocating and we couldn't get to the viewing on time but the agent said anytime you can get there, there were all very kind and Jess helped us a lot, i would recommend Frank Innes to anyone looking for a house
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleNicola was an absolute star from start to finish, cannot thank her enough!!PositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleI have recently been dealing with Frank innes for a new house rental. Everyone I have been in contact with have been very helpful and friendly, which has been really great because this is my first time dealing with rental on my own. Thankyou so much.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI contacted frank innes about selling my property two weeks ago and they have been really helpful. Skye and Michelle helped me with everything I needed and guided me when I needed help. They are both great and always happy to help I would defiantly recommend to anyone looking to sell their propertyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleI gave my property to Frank Innes after it sat with another agent for several weeks, Frank Innes sold it within a week of listing it. The agent did an amazing job in drumming up interest and brining the matter to fruition. The service from listing the sale to completion was seamless with constant updates keeping me in the loop. I would highly recommend this agent without any reservation
Thank you for taking the time to leave us this excellent review, it's great to see that the Frank Innes team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleGreat service from Beth and Nicola, answered all queries promptly and were both friendly and reassuring throughout the whole process
Thank you for taking the time to share your experience and for your wonderful 5* review Stephanie! Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team are amazing, friendly, supportive and above all else extremely helpful. The process and the buyer was managed at all times with regular updates and catch up calls from the team. In short they went above and beyond to make sure the house sold, thank you all xxx I cannot recommend them strongly enough, use them or miss out xxxPositiveProfessionalism, Value
Thank you Richard for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally lovely experience, Nicola was so helpful and communicating was effortless 10/10!PositiveResponsiveness, Professionalism
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleReally impressed and happy with Ania and the team at Frank Innes. Super polite and amazing to work with!
Thanks Daniel for taking the time to leave your review. Best wishes, Mark
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Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coalville.
