Every review we hold for the Coalville office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBrilliant service from Beth Jarvis and the lettings team at the Coalville branch. Made the process of letting out our property easy and hassle free. Thank you :)
Woodpecker · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to hear that you had a hassle-free experience with our lettings team. Providing exceptional service is our top priority, and we're glad we could make the process of letting out your property easy. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolutely amazing estate agents very friendly and helpful especially Nicola she went above and beyond for us to get our property sorted very quickly
Alicia · 3 June 2024
Agent replied · 17 June 2024
Many thanks Alicia for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicola & Harriet we’re both extremely helpful, professional and got straight back to me when I needed any questions answered, especially in these difficult times!
I would definitely use Frank Innes again in the future.
Nicola was a star! She really helped me find my ideal home!!
Thank you so much!!
Kristy xPositiveResponsiveness, Quality, Professionalism
Kristy · 26 August 2021
Agent replied · 17 June 2024
Many thanks for your fantastic 5* review and comments. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a fantastic experience dealing with Nicola (and Harriet briefly) at Frank Innes Coalville! Nicola was so thorough and supportive, particularly as we were trying to move between Christmas and New Year - everything was sorted so quickly meaning we could move in as soon as we could. Thank you Nicola and the teamPositiveResponsiveness, Quality, Professionalism
Emma · 18 June 2021
Agent replied · 17 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat agency, easy to set up a viewing and proceed with our application. Nicola was happy to answer any questions we had and continues to be 'only an email away' even after moving in. A fab estate agents.
Bethany · 18 June 2023
Agent replied · 17 June 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCouldn’t recommend enough, Skye Partner was amazing throughout the sale and purchase of our property giving us regular updates and chasing people around in order to get things done quickly and efficiently. Will be putting our property on the market in the next month or so and will of course be with Frank Innes.
Alberto · 18 June 2021
Agent replied · 17 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLovely staff, Beth & Nicola were very helpful during the process.
Ellie · 26 November 2024
Agent replied · 10 December 2024
Thank you Ellie for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing service by Beth Jarvis, from the first viewing to collecting our keys. She returned all emails and kept us informed every step of the way. Would highly recommend 😁 …
Claire · 22 October 2025
Agent replied · 12 November 2025
Thank you for the wonderful review! We are thrilled to hear that Beth provided you with exceptional service and kept you informed throughout the process. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleVery poor and unprofessional service. Communication was poor, issues were not handled properly, and staff were unhelpful. Overall a frustrating experience, would not recommend.
Flora · 16 December 2025
Agent replied · 16 April 2026
Hi, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please feel free to contact us via EAComplaints@Connellsgroup.co.uk with further details. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a great experience from Frank Innes in Coalville! Nicola Walker from the branch went over and above with her service. I highly recommend this Frank Innes branch for landlords looking to rent out property in the area! Thank you again for all your knowledge and help!
Curtis · 16 April 2025
Agent replied · 10 December 2024
Thank you for your 5* review and recommendation Curtis. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNicola and Jess were both very kind and helpful in helping me rent my first apartment. They were always quick to answer any questions I had and I highly recommend Frank Innes!
Isobel · 21 September 2023
Agent replied · 17 June 2024
Hi Isobel, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
★★★★★ 5/5
GoogleVery greatful for professional service and lovely staff. Speedy responses and excellent communication.
Libusa · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our staff and services. We strive to provide fast and efficient communication for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleNicola and Beth have been incredible throughout the entire process of securing our first home! Their communication and efficiency made arranging viewings and navigating the approval process an absolute breeze. We couldn’t be more grateful for their support, thank you both so much! Highly recommend this agency.
Jade · 6 April 2025
Agent replied · 24 August 2025
Thank you for your glowing 5* review Jade. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic Mortgage Brokers! David Weekes is the man! First used his impeccable services in 2012 and have seen him every 2 years since. Never fails to find the very best deals and has helped me out on numerous occasions. Friendly, professional and always willing to help. I'd give him six stars if I could.
Paul - Sheffield
Paul · 19 June 2019
Agent replied · 17 June 2024
Thank you Paul for your glowing 5* review and recommendation of our mortgage advisers. I will of course make sure your kind words are forwarded to our Palmer Snell team.
Best wishes, Scott
★★★★★ 5/5
GoogleWe have used Frank Innes for various services such as finding tenants, tenancy agreements and management. Harriet and the team are very professional and helpful, we highly recommend them!PositiveProfessionalism
Prime · 21 October 2023
Agent replied · 17 June 2024
Thank you for your 5* review of our local team and taking the time to do so. Your comments and nice words will be forwarded to our local team. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI have been dealing with Nicola for the past few weeks, not only is she fantastic handling customers I felt welcomed supported and happy at each stage. Such an asset and thoroughly impressive organisational skills. A true asset to the team! Couldn’t be happier
Eliza · 26 April 2025
Agent replied · 16 April 2026
Thank you for your glowing 5* review Eliza. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly staff, made the process of renting very easy and was on the ball from start to finish, thanks again the coalville guys and a big thank you to Nicola 😁 …
Richard · 18 June 2023
Agent replied · 17 June 2024
Thanks for the wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrank Innes Coalville branch is a superb letting agent. We have been using them to let our properties for many years and are very happy. Our properties are managed well and are occupied at all times. They are great at finding the right …
ELIF · 16 April 2025
Agent replied · 24 January 2025
Thank you for taking the time to leave us your 5* review and recommendation Elif! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust want to say a massive thankyou to Beth who is a credit to the company and was so helpful in helping us rent our first home, we appreciate it!
Aleisha · 13 September 2025
Agent replied · 12 November 2025
Thank you for your kind words! Beth is a valuable member of our team and we're glad she could make your first home rental experience smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is the fourth time using Frank Innes; I have sold and bought through them. Each time the service has been fantastic, I can’t thank Michele and Skye enough for supporting me the whole way throughout each transaction. Wouldn't use anyone else!
Alice · 18 June 2022
Agent replied · 17 June 2024
Thank you for your amazing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould like to say a massive thank you to Nicola and Harriet. They kept me informed every step of the way with my rental. Making sure the right tenant was found for my property. True professionals and would highly recommend working with them both.PositiveResponsiveness, Quality, Professionalism, Value
Tracey · 26 August 2021
Agent replied · 17 June 2024
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently purchased a property and utilised the services of David Weakes to obtain a "Buy to Let" mortgage and buildings insurance. David was very professional and helped guide us through the whole mortgage process of a Limited Company purchase. Everything went seamlessly and will definitely use David's services again for our next property purchase.
Dean · 19 June 2019
Agent replied · 17 June 2024
Thank you for your 5* review of the service and guidance you received from David based at our Frank Innes office.
Kind regards, Scott
★★★★★ 5/5
GoogleWe are very pleased with the service we received from the team at Frank Innes at the Coalville branch. Skye and Michelle were very friendly and professional and also went above and beyond to help keep track of the solicitors progress. I would highly recommend them.
SonyaPositiveProfessionalism
Sonya · 18 June 2021
Agent replied · 17 June 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleNicola was amazing helping us move, such a lovely lady and always there to answer anything we needed, was also very catering to our needs could not be more greatful
Charlotte · 18 June 2023
Agent replied · 17 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
