Frank Innes Coalville reviews

★★★★★ 5/5

Google

Excellent service from Frank Innes in Coalville, especially from Skye who not only sold our house to the first people she took there, but has been on the ball with the speed and efficiency of her service . Unlike many in this type of business , Skye was exemplary in her communication activities . This included the maybe small, but very important areas such as; returning phone calls when promised, obtaining information from the other parties, chasing all parties relentlessly and providing it to us quickly by email and keeping in touch throughout the sale and completion process. The only sad fact is due to Covid, we never managed to meet Skye face to face, but would still highly recommend her.PositiveResponsiveness, Quality, Professionalism, Value

Nigel · 18 June 2021

★★★★★ 4/5

Google

I’ve had dealings with many Estate Agents locally and have been hugely unimpressed. They are all very keen when valuing your property and obtaining your listing, but once they have your business all too often the communication is poor. Thankfully this was not the case with Frank Innes, and of particular note was Skye Partner who kept me informed at all times with her excellent communication skills. At every stage of our sale she was proactive, helpful and a pleasure to deal with. Thanks Skye, the sale process is stressful but you helped alleviate that stress.PositiveResponsiveness, Professionalism

Jacqueline · 18 June 2021

★★★★★ 5/5

Google

My wife and I were looking for a property that accepted a dog and were really surprised at the lack of available pet friendly properties. Not only that we were surprised at the lack of professionalism and communication with most of the estate agents we spoke to, not the team at Frank Innes in Coalville though. Nicola and the team were informative, responsive and really acted as an agent between ourselves and the landlord. Nicola was warm, friendly and really knew her job well! We spoke with Nicola one day, viewed a property the next, and on the third day had agreed to move in. Without Nicola's help there is no way it would have been turned around that fast and i'm sure the landlords are equally as impressed. Keep it up!PositiveResponsiveness, Professionalism

Dan · 18 June 2021

★★★★★ 5/5

Google

Had a great experience renting through Frank Innes. The team were friendly, professional, and very helpful throughout the whole process. They kept me informed and made everything smooth and stress-free. I’d definitely recommend them to anyone looking to rent

Marina · 26 March 2026

★★★★★ 5/5

Google

I can highly recommend Frank Innes Coalville. Definitely 5 🌟🌟🌟🌟🌟 from me for a great customer service, communication and looking after us buyers. Big thank you to Skye and Michelle for your help with the process of buying house. I have to say Skye was always able to answer all my questions using her expertise and support me through all process. Skye was very professional and acted with integrity. Thank you sooo much for your help. Justyna.PositiveResponsiveness, Professionalism

Justyna · 26 August 2021

★★★★★ 5/5

Google

My first sale; and from start to finish this branch have been fantastic! Skye called me weekly with an update on the entire process and ensured all communication on the phone and email was replied to promptly - I cannot rate them enough! I must also thanks Michelle for conducting all the viewings during the challenging CV19 period but I would happily take my business here again and they come with huge recommendations! Thanks all 😊PositiveResponsiveness, Professionalism

Adam · 18 June 2021

★★★★★ 5/5

Google

Can’t thank Nicola enough for all she has done for me, she’s been fantastic, helped me get my first house in a month, and was very patient and was very co-operative with me, wouldn’t recommend anyone better than Nicola to help you find a home, frank innes is the place to go for a new home 5 stars all round!

Adam · 18 June 2023

★★★★★ 5/5

Google

Brilliant service from start to finish. I was reluctant to drop the price of my house initially but they reassured me it would get more attention and we're confident it would sell at the original asking price and they were true to their word. Would recommend

James · 16 December 2025

★★★★★ 2/5

Google

I would never recommend using Frank Innes Coalville. The communication was not the greatest. They aloud the buyer to book a gas engineer on our property then handed our property keys out to a total stranger without asking us first. We had no idea this work was being carried out in our property until I received a voice message from Frank Innes by mistake. They are very good at reeling you in so you go with them, just to mislead you on information. We were told our buyer was in a good position, cash buyer ready go no chain. When in fact 12 weeks down the legal line we found out they were actually in a chain. They told me their commission was 1% or less. Then when on question they tried to tell me it was over 1% only on question and the poor service received I got it less than 1%. They have an excuse for every poor movement they make and they don’t have your best interests first. Even when I went into Frank Innes to get the keys off them they didn’t ask who I was just was going to let me sign out the keys and on one occasion when the buyer wanted to go round the property to measure up they couldn’t because the manager of Frank Innes had took our property keys to a concert in her hang bag. I’ve been in there while another member of staff was on the phone to a land lord and she was swearing over the phone. I was a customer sitting in branch and could hear every word, not professional at all. I would stay well clear of them and if you do use them, them don’t leave your property keys with them, I had plug sockets changed and my boiler tampered with , without knowing.

Emma · 20 October 2024

★★★★★ 5/5

Google

Mike was professional, patient, and helpful. Made our property search stress-free. Highly recommend his excellent service. Thank you!

HRITHIK · 23 April 2025

★★★★★ 5/5

Google

Amazing 5 🌟. I cannot thank Skye, Dani and Michelle enough for their dedication to the sale of our property. From the very beginning to the completion communication was outstanding, the marketing of the property was amazing and we sold very quickly after going on the market. Such a fantastic team at Frank Innes. I would highly recommend them 🌟PositiveResponsiveness, Quality, Professionalism, Value

Julie · 18 June 2022

★★★★★ 5/5

Google

We had a tight deadline to achieve and Frank Innes did not disappoint. They turned around our referencing and got us in our new home with no fuss. Great communication from Jess from viewing throughout. Nicola was great too on move in day. Fantastic service all round!

Alan · 21 October 2023

★★★★★ 5/5

Google

Nicola was amazing! She had so much patience with us and went through all the details and to lots of effort for my partner and I. Can tell she genuinely enjoys her job and is great at it- thank you so much.

George · 19 January 2024

★★★★★ 4/5

Google

A big thank you to Michelle and colleagues for all their help with our recent move. A special thank you to Skye Partner who managed us through the trauma of our moving house experience. She was very professional, helpful and worked hard to keep chasing to get us the help we needed we would not have stayed safe without her. Many thanks to you allPositiveResponsiveness, Quality, Professionalism

Carolyn · 18 June 2021

★★★★★ 5/5

Google

So glad we swapped to Frank Innes. Nicola was very pro active, very easy to contact and always came back to me with clear information really quickly. After being on the market for months our property was let within 2 days of it being with Frank Innes ! Many thanks!

Jacky · 18 June 2023

★★★★★ 5/5

Google

I have used Frank Innes previously to rent out a property. Staff members have always been polite and professional, especially Nicola who goes above and beyond.

Carlene · 25 October 2024

★★★★★ 5/5

Google

We have had an excellent experience with Frank Innes. Nicola & Beth, were highly professional, lovely ladies and made the move into our new house, with quick, skilled efficiency. Their support through it all was brilliant! Thank you both so much girls! And for your thoughtful "goodie- welcome home - box!" I highly, highly recommend this Estate Agent.

Carolyn · 17 May 2025

★★★★★ 5/5

Google

Absolutely fabulous! Nicola was amazing, kept me up to date with the progress of out tenancy application and went above and beyond to help us!! I would strongly recommend this company, the compassion and attention to detail she showed was outstanding! Thank you so much 😃 …

Karen · 18 June 2023

★★★★★ 5/5

Google

Really happy with service provided to rent out my house. Nicola was efficient and communicated regularly to ensure I was kept up to date with everything. Quick turnaround. House advertised in the afternoon of visit and tenant secured the same week. Would definitely recommend Frank Innes

Deb · 18 June 2023

★★★★★ 5/5

Google

Nicola and her team managed to rent out our house very quickly yet again (we have used her for many years now)Kept us in touch throughout the process and it all went very smoothly as it should. Thanks again. 🫶🏻 …

Mark · 16 April 2025

★★★★★ 5/5

Google

Jessica was fantastic at showing us around the rented property answering any and all questions, and helping us secure the tenancy. Clear communication and lovely to deal with , would recommend, and the little moving in box was a lovely touch :)

Lianne · 23 July 2023

★★★★★ 5/5

Google

Nicola and her team helped me find a tenant for my property with ease in terms of professionalism, communication and all in all great service! Would definitely recommend to anyone looking to let their property out in the area! Thanks Coalville Frank Innes!

Marcus · 18 June 2023

★★★★★ 5/5

Google

Michele is always very professional and efficient and nothing too much trouble. Would certainly recommend Frank Innes every time.

Sandra · 22 October 2024

★★★★★ 5/5

Google

Friendly and professionalism! Me and my partener, we want to say a huge thank you to Nicola for helping us with the rental property! It was so easy and stress free! Everything got sorted within a week! Thank you for your professional service! We would highly recommend Nicola and the team !

Daniela · 18 June 2022