Trusted Agent profile · Coalville
★★★★★
207 reviews across 1 platform
13 Belvoir Road, Coalville, LE67 3PD
Frank Innes's office in Coalville, at 13 Belvoir Road, is rated 4.5 out of 5 across 207 reviews on 1 platform, including 207 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coalville.
Every review we hold for the Coalville office, from every platform, shown as written. First names only.
5/5
GoogleNicola and Harriet were nothing but helpful during the pandemic. They made moving a very quick and easy process and were very accommodating around mine and my partners shifts. Couldn’t have asked for a better service and we are very happy in our new home.PositiveQuality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleExcellent service & very helpful with any issues, lovely members of staff esp Ellie Thanks again :)
Thank you for the glowing review! We are thrilled to hear that our team, especially Ellie, provided you with excellent service and assistance. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrank Innes Coalville were always friendly and helpful.Skye Partner was with me every step of the way and I’m very grateful for her help.I would not hesitate to recommend her and her team to prospective buyers or sellers.Very professional indeedPositiveQuality, Professionalism, Value
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleMr Scott Jacobs has been been a great help in securing me with a rented house for me and my family. Any questions from myself were quickly answered and the whole process was wrapped up in no time! I highly recommend him and the rest of team!
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
GoogleThank you so much to David Weeks for being our mortgage adviser when purchasing our first property. We couldn't have wished for the process to have gone any smoother and will definitely be coming back when we are ready to move house again! Chloe and Adam :)
Hi Chloe, thank you for your kind words and 5* review. Congratulations on your first house purchase! Best wishes, Tracey.
3/5
GoogleVery good on the valuation of the house, then no communication between the people in the office, and different information provided by different people made us feel like they’re not the best in the area.
Thank you for your feedback. We apologise for any miscommunication that may have occurred and we will work to ensure our team is on the same page for future transactions. We appreciate your business and hope to have the opportunity to provide you with an exceptional experience in the future. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
GoogleEvery aspect was done professionally. Easy to contact when required which is a novelty these days. Thanks to Nicole for .managing the process.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleAs first time renters, Nicola and the team were extremely helpfull, professional and efficient with helping us find our perfect property and fitting the viewing around our working hours. Highly recommend! 🙂 …
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleRecently dealt with Nicola whilst letting a property in Ellistown. She made the process extremely easy and as hassle free as moving property could be. Would highly recommend to anyone in the area.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat experience with the lettings team at Frank Innes. They were professional, efficient and dealt really well with all our needs. Would most definately recommend them. Thank you Harriet and Nicola.PositiveQuality, Professionalism
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleAt first things were great with Frank Innes, we had some hiccups obtaining a mortgage due to Covid and furlough and they were patient and happy to help. We bought our property from a family whose mother had passed away and there was still their son living there and due to move out when the property had been sold. 4 weeks before we were due to complete he sadly passed away, we requested to go into the property approx 2 weeks later as we needed to get some quotes from electricians etc and I asked the surveyor who took us in if they had died at the property and was told no we’d have to be informed if that was the case. Finally completed and picked the keys up and went to the house all excited to be told by one of the neighbours that it was a ‘sad house’. When we asked why we were informed that not only had the son passed away he had in fact taken his own life in the attic bedroom 4 weeks prior and we hadn’t been told! I believe this may even be breaking some form of law to not make us aware. Skye at Frank Innes was great as was Danielle, steer clear of Michelle who is patronising, dismissive and overall made what was already a stressful situation much worse, oh and ask for something in writing if someone has passed away!NegativeProfessionalism
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to please email me at review@countrywide.co.uk and I can look into this further Kind regards, Lucy, Customer Relations.
5/5
GoogleSkye Partner and Danielle Cannon came out to value my property for sales purposes a few weeks ago, I must say I was delighted with the service and level of professionalism they both had. They made me feel really confident about selling my home and excited for the future. They talked me through the whole process from start to finish as I have never sold a property before so I wasn’t aware of everything that happens and the cost of moving. I also had Harriet Symonds out to value my property for lettings purpose despite deciding to sell I was really impressed with all the information she provided and how much knowledge she had on renting properties. She had answers for all of my queries and has really educated me for the future, I will definitely continue to use Frank Innes for anything I need going forward. Amazing staff and service! Would highly recommend, all staff in branch (Michele, Nicola and Izzy) are lovely and friendly too which is an added bonus.
Thank you for your excellent 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleFantastic team very nice helpfull would highly recommend ......
"Thank you so much for your kind words! We take pride in our team's dedication to providing great service. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleNicola was Amazing from start to finish cant reccomend and East state agenzy more 5 stars
5/5
GoogleWe had a great experience with Frank Innes Coalville Skye Partner was brilliant nothing was too much trouble for her always rang back if she wasnt available lovely pleasant to deal withPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleThe service we received from Nicola Walker was impeccable. She talked us through everything and made sure we understood it, as we were first time renters. The whole process was straight forward and stress free
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have just gone through the process of selling a property with Frank innes and I must say the service I have received has been fantastic I dealt with a lady called Donna Rogers who has been brilliant she kept me updated from start to finish and pushed all parties in the right direction to get the sale through smoothly. THANK YOU SO MUCH DONNA 👍
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience started with a sales valuation with Maxwell, very prompt, very knowledgeable and informative of the wider market potential and introduced me to the rental potential which I then pursued with Harriet, and Nicola who work as a team very well. Both are very knowledgeable of the rental market and professional, guiding me on all appropriate renter/Landlord concerns, answering all of my questions, and settling my queries fully. The viewings were quickly and efficiently arranged finding several suitable clients.It was a good choice to use Frank Innes, I had been recommended by a friend and I'm glad I took that guidance. Maxwell, Harriet and Nicola, Thank you for your kind professional and patient service.PositiveResponsiveness, Professionalism
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHaving previously been in the lettings industry for almost 10 years I have very high standard which most letting agents struggle to attain however Nicola and Harriet surpassed my expectations in every area, proactive in arranging viewings, listing to my requirements and delivering with perfect tenants in a very swift turn around, nothing worst than a property sitting empty costing money, with Frank Innes it was less than 2 weeks from advert to move in. Great job and will be using again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleProfessional, efficient, reliable service as always from Frank Innes Lettings. Nicola kept us informed every step of the way. We wouldn’t use anyone else to source tenants for our rental property.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleNicola walker dealt with us, and she was helpful from the beggining, me and my friend moved from down south and had no idea what we were getting ourselves into, she allowed us to do a virtual viewing because of how far we are and unable to personally view the property, and also kept us updated the entire time. She was brilliant!! ❤️
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe found Nicola to be very professional with an approachable manner, and very courteous. During our wait to rent our property Nicola kept us informed and always returned my emails.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery friendly and professional. Massive thanks to Nicola for all her help!
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA simple and easy process to rent my property, hassle free, thank you Harriet and Nicola for your professional servicePositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Frank Innes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Coalville.
