4/5
GoogleFantastic experience as ever with Ocean Letting. They always do a brilliant job.
Trusted Agent profile · Clifton · Bristol
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Ocean Sales & Lettings reviews in Clifton
★★★★★
1,033 reviews across 2 platforms
187-189 Whiteladies Road, Clifton, Bristol, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Clifton, Bristol, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 1,033 reviews on two platforms, including 1,032 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Ocean won in 2026.
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About Ocean Clifton
We’ve been selling all kinds of homes in Bristol for over 30 years. So we know every street, road, drive, lane, terrace, avenue & alley-way in this wonderful city (& beyond). The home advantage We know which neighbourhoods (or individual streets) have a buzz about them. We may even know your house or flat - it's quite possible we've sold it before. And that definitely gives us an edge in helping find the right buyer. We're not happy unless you are very happy Simple to say, but much harder to put into practise. That's why, over the years, we've honed and fine-tuned a really systematic approach to helping our brilliant teams do the best possible job for very client. Just one example: our brilliant Move managers. People with staying power It’s important we produce some lovely marketing materials and get your property on-line, in fact it’s essential. But equally essential is the team of people working for you. They are, quite honestly, incredibly enthusiastic, hard working and, well nice. We look after them well. And we spend a lot of time training & developing them (that’s why we were one of the first in our industry to be awarded the Investor in People award). So right across the business you’ll meet brilliant people who may have been with Ocean for 15 years or more. All that experience…. working for you
Awards
The Trusted Agent 2026 results for Ocean, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Clifton office, from every platform, shown as written. First names only.
Google5/5
GoogleAs I am a first time home owner, I found William to be very insightful in leading me to obtaining my new home over my school term. I have been having problems with other agencies due to their lack of communication and late response time but Ocean has been consistent in replying and also helped me in leading through the process. I would definitely recommend looking into this agency when picking a new home and also consulting with William through all your needs!
5/5
GoogleWe needed to sell the Redland family home I grew up in . It was in the family for 60 years so had a special place in our hearts . We wanted an agent that understood our needs . Matt Redmond, at Ocean Clifton, gets that houses are more than bricks and mortar. Selling a house is as much about people and dreams & memories that are all precious. Matt has a talent for understanding people and very quickly found us the perfect solid buyer.
5/5
GoogleRecently, in seeking accommodation for our daughter in the Clifton area it was our great fortune to receive the help and guidance of Ocean Lettings Clifton. Our successful quest was grately aided by the combined efforts of all the team but we would particularly like to highlight the special contribution of both Amelia and Lily. They made what might have been a fraught exercise one which was undertaken with complete professionalism and care. We CANNOT thank Ocean letting s Clifton for ALL thier endeavours . The firm were attentive to ALL our needs and we have been so fortunate to have had Ocean help us along the way. We would highly recommend them to everyone and anyone they were outstanding, thank you Ocean Sue and Paul Price
5/5
GoogleWe recently let our flat through Ocean and they made the whole process so pleasant and easy. Everyone I dealt with at the Clifton branch was helpful, efficient and friendly, from taking the photos, organising a time slot so my existing tenants were inconvenienced as little as possible, keeping me updated without needing to ask, I honestly could not fault them. I'd like to especially mention Amelia who I spoke to regularly on the phone and was lovely, and Alun who was so helpful and took the photos at short notice to accommodate our tenants. Thank you!
5/5
GoogleWhat a superb letting agency! They are well organised and very happy to help you in anyway possible. It was lovely having conversations with the agents when organising viewings! I viewed a property with Lily and she made the experience very enjoyable and definitely knew a lot about the property/ the property market! Thank you Ocean Team!
5/5
GoogleI've been really impressed with the speed and professionalism demonstrated by Lily. I was also impressed with Amelia trying to sort everything out for me 20 minutes before she finished work for the day. This is a team that will go the extra mile for you, and for that I am extremely grateful. Thank you very much!
5/5
GoogleI want to express my sincere gratitude for both Amelia West and Alun Johnson for their exceptional service with continuously highly performance. I highly recommend them to anyone looking for a real estate agent again for their professionalism, reliability, and commitment to excellence!
1/5
GoogleI have been letting properties for decades and never had such an appalling experience from an estate agent. I have constantly found myself stepping in to directly resolve issues with the tenant because the incompetent management was unable to do so. They rarely answer the phone and offer the most expensive contractors to carry out maintenance and repairs. Worst experience - AVOID!
Agent replied
We would agree this have been a very unfortunate rental experience for all parties, unfortunately we were happy to dis-instruct ourselves as Managing Agents on this occasion. We are an independent business and employer of 40 years, we pride ourselves on the client care we provide all clients of all of our services. And we are happy to receive many positive reviews daily. We manage thousands of properties in Bristol, and whilst issues will always occur with property maintenance, we have absolute faith in our property management teams, their systems, processes, our chosen contractors and service providers. And most importantly; our ability to resolve all situations possible whilst ensuring both landlord/property and tenant care in respected. In this instance we do not feel it appropriate to discuss specific matters further publicly. We do not agree with your assertions. We are sorry you feel the service you received was not satisfactory. Ocean
1/5
GoogleI wouldn't bother listing with these people - as a cash buyer I had a terrible experience trying to view a property. Sent multiple enquiries to make viewings on Rightmove, no one bothered to reply. Then I called up, got put on hold and eventually they hung up on me. Finally got through again and didn't seem customer focused at all and couldn't arrange viewings at suitable times. I'm a cash buyer looking for multiple properties - seems strange they wouldn't bother delivering even basic customer service.
Agent replied
We are sorry your experience has fallen short of our usual high standards. As you can see from the many positive reviews for all Ocean offices, both Google & Trust Pilot, we make every effort to provide the best service possible. The Sales Director for this office in now investigating the circumstances of your online request & call. It is possible that your comments to being oversees had led to some confusion, which has understandably caused frustrations for yourself. Please be assured we would certainly like to help with your property enquiries, feel free to email customercare@oceanhome.co.uk if we can assist. The Sales Director will be in touch directly following his investigation. Assuring you of our best intentions at all times, Ocean.
5/5
GoogleAndrew was very knowledgable and knew all the quirks of my area, he was the highest valuation and achieved exactly what he said he would. Laura took over and was brilliant, it was not the easiest transaction because of my onward chain but she sorted it all out and got the dates i wanted. The team were great and very efficient nothing was too much trouble
5/5
GoogleWe have just placed an offer to rent with ocean estate agents in Clifton and the customer service has been great so far! Molly was so attentive to our needs and made every effort to help us with our tenancy agreement changes. I feel incredibly at ease knowing that ocean estates will manage my tenancy going forward. Would definitely recommend to prospective tenants.
5/5
GoogleAnnabel has been nothing short of amazing today - from calling up to enquire this morning, answering all of my questions, to putting in an offer, to working desperately to get same day acceptance. She’s been a star! Quick response times from all the staff at Ocean in general, but we’d like to personally thank Annabel for all her hard work.
5/5
GoogleWe just settled the letting deal with Ocean. William is a responsive agent and helpful. At the moment, I am satisfied Ocean's service as a tenant. All the best!
5/5
GoogleIt's been a really smooth ride working with this agency .. special thanks to William Jenkins for making me feel very comfortable and ready to answer all questions calmly
1/5
GoogleWe found a property we loved on Rightmove. It was uploaded that morning, we booked a viewing for the next day, later that afternoon they rang and said the property had gone and a offer accepted. We asked if we could place a higher offer and they said someone had come to view it a week earlier. When we asked how that could be possible they advised us that a friend of the landlord had view it a week ago and put in an offer but by law they had to upload the property onto Rightmove. Beating the system!
Agent replied
Thank you for your comments. I'm afraid on this occasion the landlord accepted an offer from a person not presented by Ocean lettings, this is obviously completely out of our control. This situation is equally disappointing to Ocean lettings as of course the property was marketed in good faith, incurring costs & time, only to disappoint potential tenants such as yourself. Ocean obtain no fee of any kind in such circumstances. We understand this was fully explained to you when visiting our office, your disappointment is understandable, your comments however are not, the landlord elected to let his property to a person known to him as is his prerogative. Regards Ocean.
1/5
GoogleMy friend and I are currently renting a flat through the agency and our initial move in procedure was quite smooth, pretty great to be honest. However, a week into our lease we realised that that would be the last of it. It started with us being notified on the day of our move in that cleaners found a leak in one of the bathrooms which would be fixed within the next two to three days. After a week, when we contacted the agency, they said there was a mistake and that was a previous leak which had been dealt with. Despite numerous emails and calls, our case manager kept on insisting that the leak was dealt with, even after we sent video evidence of it still being there. Finally, a contractor was sent to the apartment, weeks after us pestering them for one, and that too only after our neighbors downstairs complained that water was seeping from our bathroom floor to their ceiling. The leak was finally fixed and we were then told that the bathroom was not to be used and the WC and flooring was to be replaced, which would be a one day job. We didn't expect that 1.5 months after being told this, our bathroom would still not be usable, so we have essentially been paying extra for a bathroom we haven't been able to use for a total of 3 months. When we call our case manager, our calls are seldom answered, and when they are we are cut off constantly while speaking and our complaints are brushed off with "we are working on it". When we send emails to enquire about the case, the only response we usually get back is that someone will be in touch with us or that we will get an update. When we say that the lack of a second bathroom makes living in the apartment difficult for us, instead of apologising and working harder to fix the issue, our case manager has "reminded" us that we have "a second fully functional bathroom". We have heard a lot of roundabout statements about he issue, where sometimes we are told that someone will be coming to fix the bathroom and will be in touch for access, which has then turned to "it's taking time because the landlord needs to come to an agreement with the contractor". The story keeps changing and we know that at this point we are being stalled. It is extremely disappointing and frustrating to live in such a lovely apartment with such terrible management. I don't know if this is how the rest of the company functions as well, and reviews seem to say otherwise, but this has been our nightmarish experience so far.
Agent replied
Hi Anoushka, clearly this is a very frustrating situation and certainly not what we would hope for or indeed expect for our tenants. As you say, we are very proud to receive many positive reviews for our service. Please be assured that the practical issue of the remaining works needing to be completed has already been prioritised and is now with the Property Management team Manager, they will of course be in touch directly with any updates. However, your disappointment with communication and service regarding this matter has been referred to the Ocean lettings and management Director, who will be in touch ASAP following a review of the case. Assuring you of our best intentions, Ocean.
4/5
GoogleOverall our experience of Ocean was good. They were very efficient at the beginning and the end of the process, my only slight niggle is that it took them a while to realise half way through that one of the solicitors in the chain was indolent.
5/5
GoogleExceptional team. Customer focused, helpful, professional and really supportive.
5/5
GoogleOcean estate agents, in particular Will Jenkins, has made my partner and I's renting process incredibly easy and straight forward. Will has kept us very up to date with the progression of our offer and is always willing to help with any queries that we might have. I would highly recommend Ocean.
5/5
GoogleQuick, efficient and friendly! Dealt with Meagan mostly who is a gorgeous girl inside and out! She was on the ball and great at keeping up communication. I had come to Meagan because of a last minute emergency with having to move out ASAP and she had me in my new place straight away. Amazing and would deffinately recommend. 😊🙌🏼Xxx …
5/5
GoogleI bought a flat through Ocean in Clifton recently and was very impressed with their helpfulness and professionalism. Matt was very easy to deal with and available whenever I needed to contact him. Andrew and Laura eased the way as various problems with the lease cropped up. I would thoroughly recommend Ocean for taking the stress out of the purchase of a property.
1/5
GoogleThe staff don't seem to care too much about the client and make their lives more difficult. They made a big fuss of having both me and my gf turn up at their office to show our IDs (which was NOT a problem with other agencies). The checkout email I received stated that had I not been present at the flat's checkout, I would've had to pay quite an amount to re-schedule it, so I was there on time. However, they agency person was late by a mere... 53 minutes! Also inquired about some of their flats a couple of times through rightmove.co.uk but they didn't bother answering.
Agent replied
Thankyou for your review, we are sorry to hear that you were disappointed with the service provided, we always strive to ensure our clients are happy and it appears we have disappointed on this occasion. I have spoken to the property manager regarding your checkout and they acknowledge that they were late getting to the appointment, I believe they apologised profusely for this, there may have been some miscommunication here as I believe they were under the impression you weren’t attending. Clearly you were and I would echo my colleagues apologies on the day, our aim is to resolve these matters without causing inconvenience and to ensure we are clear about whether people are attending or not. We have to accept that we have failed here and I am sorry if we inconvenienced you in anyway. Your property manager was extremely grateful for the manner with which the property was returned and I believe he ensured a swift return of your deposit. We are always very grateful when properties are handed back in such fashion and again I would echo my colleagues thanks. The Identification checks required at the outset are a legal requirement under the right to rent act and I am disappointed to hear that other agents are not insisting on this, they are to ensure clarity for all parties. Until someone has completed a right to rent check in person, which proves that there is a right to reside in the UK, we cannot offer a tenancy subject to contract and referencing. This is not an Ocean policy it is the law and required to be completed by anyone looking to rent a property to someone. Thankyou once again for handing the flat back in such excellent order, we are extremely grateful as Im sure the next tenant was, that their move went so smoothly and the flat was in such great condition. We appreciate and value your comments and thank you for making us aware of your experience.
5/5
GoogleHad a wonderful experience with Ocean Estate agents, especially William Jenkins who was polite, friendly and always met my needs till the point the Let was agreed.
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Questions about Ocean Sales & Lettings
Has Ocean won any awards?
Yes. In The Trusted Agent 2026 awards: Ocean, Bristol won Trusted Agent; Ocean, Bishopston won Trusted Agent.
Want Ocean Sales & Lettings to help?
Tell us what you need and we'll pass your enquiry to Ocean Sales & Lettings and up to three other top-rated agents near Clifton.
