Trusted Agent profile · Clifton · Bristol
Verified
★★★★★
1,033 reviews across 2 platforms
187-189 Whiteladies Road, Clifton, Bristol, BS8 2RY
Part of Ocean, see every office.
Ocean's office in Clifton, Bristol, at 187-189 Whiteladies Road, is rated 4.8 out of 5 across 1,033 reviews on two platforms, including 1,032 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Ocean won in 2026.
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We’ve been selling all kinds of homes in Bristol for over 30 years. So we know every street, road, drive, lane, terrace, avenue & alley-way in this wonderful city (& beyond). The home advantage We know which neighbourhoods (or individual streets) have a buzz about them. We may even know your house or flat - it's quite possible we've sold it before. And that definitely gives us an edge in helping find the right buyer. We're not happy unless you are very happy Simple to say, but much harder to put into practise. That's why, over the years, we've honed and fine-tuned a really systematic approach to helping our brilliant teams do the best possible job for very client. Just one example: our brilliant Move managers. People with staying power It’s important we produce some lovely marketing materials and get your property on-line, in fact it’s essential. But equally essential is the team of people working for you. They are, quite honestly, incredibly enthusiastic, hard working and, well nice. We look after them well. And we spend a lot of time training & developing them (that’s why we were one of the first in our industry to be awarded the Investor in People award). So right across the business you’ll meet brilliant people who may have been with Ocean for 15 years or more. All that experience…. working for you
The Trusted Agent 2026 results for Ocean, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Clifton office, from every platform, shown as written. First names only.
4/5
GoogleInitial contact with sales team was really good. The only negative was that there seemed to be a glitch with the notifications and viewings took place a couple of times without my tenant being notified. There's obviously a difficult juggle between agents, buyers and sellers and the move manager did a good job balancing the two and representing both sides fairly, and always efficiently, in what wasn't the most straight forwards of sales.
5/5
GoogleI worked with William Jenkins who was very helpful with all the steps from viewing to helping me move in Very good experience with Will
5/5
GoogleWe have had a really great experience in our recent process of renting a new flat. Lily at the Clifton lettings branch was fantastic. She was readily available to answer any questions we had and made the process very straightforward. There was a little confusion during the tenancy checks, but I think this was due to a misunderstanding by The Lettings Hub rather than Ocean, and it was quickly and easily resolved by both Lily and Megan.
5/5
GoogleNicola has been so great at communicating everything through the process of my purchase, would definitely recommend!
5/5
GoogleNicola was really helpful and gave me regular updates on the purchase
5/5
GoogleI have worked with Ocean several times this year and can honestly say that I wouldn't go anywhere else. They are professional, friendly and, more than anything, they actually care. It doesn't matter how many questions you have, or how much guidance you need, they are happy and willing to help every step of the way. When it comes to Lettings in particular, I really recommend Annabel. As a first time landlord there was so much I needed to learn and she was fantastic. Furthermore, she liaised with the Move Manager team making sure that everything was completed well in advance and that I knew what was happening at all times.
5/5
GoogleHad a great experience of Ocean managing the takeover of our property - Lily was really helpful, great communication and very efficient! Thank you!
5/5
GoogleSupper helpful member of staff called Will made the whole prosses pleasant and easy in what can be a very stressful time, really appreciated!
5/5
GoogleHonest and competent viewing with Jack Evans today
2/5
GoogleOverall were good to begin with when moving in. However as soon a issue occured the timelines for a solve can be weeks, if not months for relatively simple tasks. Additionally when raising a complaint they tend to ignore it leading to further delays. This is due to the fact that maintenance is handled by a separate team with lower standards.
5/5
GoogleVery easy experience, rang about a property and submitted an application, and everyone was very easy to talk to over the phone. Was rang to be told applications were being considered, and again when offered the flat, which I very much appreciated as many agencies have been unresponsive and difficult to get in contact with. William Jenkins was wonderful to speak to and got our forms and questions sorted ASAP.
5/5
GoogleExcellent customer service! Lily was very helpful, making the process simple and hassle-free. I really appreciated the clear communication and support.
5/5
GoogleExcellent service by the sales team. Ross is first class, and Andrew and Ben are excellent people to work with who deliver an impeccable service. Thank you Rosie for being an excellent port of call to get all the legal side done so efficiently, and for Helen for her legal expertise
Thank you so much for leaving the brilliant 5 star review, I will make sure I pass it on to the team and give them a well deserved pat on the back.
5/5
GoogleOcean provided an exceptional experience from start to finish. Phaedra King and Kayleigh Reynish were an incredibly supportive letting team. Their commitment to customer satisfaction truly sets them apart. Seamless process from property viewings to paperwork. Grateful for their expertise in making my relocation smooth.
5/5
GoogleGreat experience - Will was great in keeping us updated at every stage and helping us through the process. Thanks so much!
5/5
GoogleWe had the great pleasure of purchasing our first home nearly 8 years ago with Ocean Clifton. We shopped around for quotes and get a feel for other Agents' service before deciding to list our home with Ocean recently (other Agents just didn't compare to Andrew Beazer's approach, honesty and efficiency). Needless to say, without doubt, we made the right decision to go back to Ocean. Liaising throughout, swift viewings arranged, communication throughout by all the team especially Neil, Adam and Kristie, was fantastic. We hope we won't be moving again, but should we need to it will definitely be with Ocean. Thanks all! Anita & Andrew.
5/5
GoogleJust wanted to say a massive thank you to Lily Butler, I really appreciate how smoothly she handled everything!
5/5
GoogleI am very grateful to Lily Butler (Senior Property Consultant MARLA) for her huge help. She always responded quickly to my questions and provided the necessary clarifications. Without her help, it would have been much more difficult for me to find an apartment and fill out all the necessary forms.
5/5
GoogleAs a first-time buyer, I’m so glad I purchased through Ocean. The customer service from the whole team was great, the online systems made things easier, and James (Move Manager) was brilliant - always quick to respond, helpful with solutions and made the process a lot less stressful. Highly recommend!
4/5
GoogleWe were very pleased with the support we got from this branch, especially Nicola Lloyd as our move manager. She was proactive in keeping in touch and supprting in the progression of our sale. We valued having her as our first point of communication.
5/5
GoogleI’ve had a great experience buying my first flat through Ocean homes. Anna death with the whole process, as she is in charge of the new builds. …
5/5
GoogleI had a really great experience with this agency. The agent, Will Jenkins was really helpful throughout the process. Always replying to emails and phone calls. Moreover, he was more than happy to let us see the house twice before we finalise anything. I totally recommend this agency in case anyone is looking to rent a place🙂 …
5/5
GoogleDedicated service from Phoebe - really knowledgable and realistic on what I was looking for.
5/5
GoogleDealt with Iona and Anna who were incredibly helpful throughout the whole process from start to finish and made whole who process straight forward as a first time buyer. Also Dimitri on the solicitor side of things who was great throughout. Highly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ocean, Bristol won Trusted Agent; Ocean, Bishopston won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Ocean Sales & Lettings and up to three other top-rated agents near Clifton.
