Trusted Agent profile · City of Westminster

Access Self Storage Limited City of Westminster reviews

4.4

★★★★★ Great

493 reviews across 1 platform

London, City of Westminster, W1K 7TB

Access Self Storage Limited's office in City of Westminster, at London, is rated 4.4 out of 5 across 493 reviews on 1 platform.

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493

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Reviews

Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

I last used Access self storage approx…

I last used Access self storage approx 3 years ago. Much has changed; new staff who are young but hard working polite and very professional. They helped with my storage with a degree of care and I felt confident when all the admin was completed.

Pondy · 17 October 2026

5/5

Trustpilot

Perfect!

Very smooth move-in and onboarding process. Customer support handled queries very quickly as well.

Mb · 11 October 2026

Agent replied · 15 October 2026

Thank you for your fantastic 5-star review! 😊 We're delighted to hear that your move-in and onboarding process was smooth and straightforward. It's also great to know that our customer support team was able to respond quickly and help with any queries along the way. Providing a hassle-free storage experience from start to finish is exactly what we aim for, so we're thrilled to hear we delivered. Thank you for choosing Access Self Storage, and we look forward to helping you again in the future. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Move in was easy and helpful from the…

Move in was easy and helpful from the store staff who has fully supported

Anne · 10 October 2026

Agent replied · 15 October 2026

Thank you for your 5-star review! 😊 We're delighted to hear that your move-in process was easy and that our store team provided the support you needed throughout. Making the move into storage as smooth and straightforward as possible is exactly what we aim for. Thank you for choosing Access Self Storage. We really appreciate your kind feedback and look forward to continuing to support your storage needs. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Helpful

Helpful, knowledgeable reception staff.Excellent Parking with designated Disabled Bays and no roads to cross

David · 7 October 2026

Agent replied · 15 October 2026

Thank you for your review! 😊 We're delighted to hear that you found our reception team helpful and knowledgeable. It's also great to know that our parking facilities, including designated disabled bays and convenient access without roads to cross, helped make your experience even easier. Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Excellent storage, excellent service

Access Self Storage Bristol have been brilliant. Was used for my son whilst in between properties at university. It was the first time we had used storage and it has been very straightforward. James was fantastic and made the whole process very easy. The storage units are clean and well taken care of. If you need storage space, I would highly recommend this place.

BRIGHTON · 27 June 2023

Agent replied · 15 June 2024

Hi Brighton, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

1/5

Trustpilot

Highly Disappointing! Poor Service! Would Not Recommend!

Highly Disappointing! I wouldn't recommend this company located in Kingston (Norbiton) when there are other reputable storage facilities available such as Big Yellow and Simply Storage who offer better value for money.Everytime I visited my unit at Access Self Storage the lights outside my storage unit are not working.This means;1. I am unable to access the back of my unit as unable to see what is there.2. It is a Health and Safety issue, any accident could occur. I could trip or something can fall on me.3. As its a dark area, anyone can break into the unit which due to the dark area wouldn't be picked up clearly via CCTV.If a customer is paying for a premium service which is more expensive than any other storage company that I am come across, I would at least expect a premium service.This is unfair that I am subjected to a detriment which is reflected within the Consumer Rights Act.There is always a POOR excuse for the lighting not working which is unacceptable now!Walking into the storage area, it always feel dirty. You only have to look at the doors to see that the area is not maintained and you think it would be during a pandemic.Guess there's an issue with not valuing customers and putting profit before customer satisfaction.As I am paying for a service and I am able to facilitate it as promised by this company, therefore, when I have time I shall pursue this matter via a Formal Complaint as per Consumer Rights Act.Best regards

Ryu · 30 May 2021

Agent replied · 15 June 2024

Dear Ryu, Thank you for taking the time to write your review. We pride ourselves on delivering exceptional service we apologise that we have not exceeded your expectations on this occasion. Your comments have been discussed with the store team at Kingston and we hope to have the opportunity to assist you in the future. Customer Service Team

5/5

Trustpilot

Excellent customer service

After speaking to many self storage companies I settled on Access self storage in Balham, the chap I spoke to was extremely nice & helpful, the pricing was also super competitive. Top company

James · 19 May 2026

Agent replied · 5 June 2026

Hi James, Thank you for your fantastic review. We’re delighted to hear you chose Access Balham after exploring your options, and that the team provided such helpful service and competitive pricing. We really appreciate your kind words and recommendation!

2/5

Trustpilot

I was not refunded the full amount when moving out

I had a storage unit with Access for over 2 years. The staff at Bristol were excellent. The quality of the storage units is first rate. They are clean, dry and climate controlled. However - My monthly renewal date was on the 13th. By coincidence I moved out of my unit on the 13th. Unfortunately, before I could cancel my DD it triggered another month at 216 pounds. After 2 weeks I received a refund of 160.25. Thankfully I noticed the discrepancy and phoned to question it. The office manager, after looking into it, arranged to refund the remaining 55.76. I would like to think this was an honest mistake but in today's automated world, I doubt it.

Mark · 30 May 2024

5/5

Trustpilot

Staff very helpful

Staff very helpful, facility is safe and easy to use, price good & very clean

Chris · 17 September 2026

Agent replied · 25 September 2026

Hi Chris, Thank you for your great feedback. We're delighted to hear you found the team helpful and that the facility is clean, safe, and easy to use. It's also fantastic to know you felt the pricing offered good value for money. Providing secure, accessible storage with great customer service is exactly what we strive for, so it's wonderful to hear this reflected in your experience. Thank you for choosing Access, we truly appreciate your support!

5/5

Trustpilot

The lady that checked us in was super…

The lady that checked us in was super helpful, welcoming and accommodating

Christopher · 5 October 2026

Agent replied · 15 October 2026

Thank you for your review! 😊 We're delighted to hear that the team member who checked you in was so helpful, welcoming and accommodating. We know how important a smooth and friendly start is, so it's wonderful to hear that your experience got off to such a positive start. Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

THE STAFF ARE BRILLIANT.

THE STAFF ARE BRILLIANT.. EXPLAINED EVERYTHING CLEARLY AND WERE REALLY HELPFUL

TONY · 11 October 2026

Agent replied · 15 October 2026

Thank you for your fantastic 5-star review! 😊 We're delighted to hear that our team provided such a positive experience. Taking the time to explain everything clearly and make sure our customers feel supported is exactly the level of service we strive for, so it's wonderful to know we delivered. We'll be sure to share your kind feedback with the team, who will be thrilled to hear it. Thank you for choosing Access Self Storage, and we look forward to helping you again in the future. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Needed advice on a storage unit wasn't…

Needed advice on a storage unit wasn't sure on size ect , Holly at Sherlock st branch was very helpful and explained everything I needed to know and any questions I asked were answered thoroughly Thank you Holly and access self storage for making my enquiring a very easy procedure.

Sam · 5 April 2024

Agent replied · 15 June 2024

Hi Sam,Thank you for your 5-star review! We're glad to hear that Holly at our Birmingham store was helpful in answering your questions. Access Self Storage takes pride in providing top-notch customer service, and your review is proof of it!We look forward to assisting your future storage needs.Kind Regards,Safia

5/5

Trustpilot

It has been well and so appreciate tour…

It has been well and so appreciate tour excellent efforts for getting me on board.

Prince · 15 September 2026

Agent replied · 25 September 2026

Thank you for your review, Rasaki. We're delighted to hear that your experience has been positive and that our team’s efforts helped make getting started with us a smooth process. Your kind words are greatly appreciated, and we're pleased to have you on board. Thank you for choosing Access Self Storage.

5/5

Trustpilot

Really efficient

Really efficient, helpful staff. Only regret is that I didn't use them before/earlier!

Peter · 26 September 2026

Agent replied · 11 October 2026

Thank you for your 5-star review! 😊 We're delighted to hear that you found our team efficient and helpful. Knowing that your only regret is not using us sooner is one of the best compliments we could receive! Thank you for choosing Access Self Storage. We really appreciate your support and look forward to helping you with your storage needs again in the future. Best wishes, The Access Self Storage Team ⭐️

5/5

Trustpilot

The move in was very easy and went…

The move in was very easy and went really smooth

Tara · 9 October 2026

Agent replied · 15 October 2026

Thank you for your 5-star review! 😊 We're delighted to hear that your move-in process was so easy and went smoothly from start to finish. Making storage simple and hassle-free is exactly what we aim for, so it's wonderful to know we delivered. Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Reception staff are very friendly and…

Reception staff are very friendly and helpful. Would recommend

Yasmin · 14 October 2026

Agent replied · 15 October 2026

Thank you for your review! 😊 We're delighted to hear that our reception team made such a positive impression. Providing friendly, helpful service is something we take great pride in, so it's wonderful to know you had a great experience with us. Thank you for your recommendation and for choosing Access Self Storage. We look forward to helping you again in the future. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Very friendly and helpful staff

Very friendly and helpful staff. Tidy and clean place.

Joanna · 13 October 2026

Agent replied · 15 October 2026

Thank you for your review! 😊 We're delighted to hear that you found our team friendly and helpful, and that the facility was tidy and clean. Providing excellent customer service alongside a well-maintained storage environment is something we take great pride in. Thank you for choosing Access Self Storage. We really appreciate your feedback and look forward to helping you again in the future. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Jit the person who was handling us was…

Jit the person who was handling us was very helpful , understanding and acknowledging.

Charlie · 10 September 2026

Agent replied · 25 September 2026

Hi Charlie, Thank you for your wonderful feedback. We're delighted to hear Jit was so helpful, understanding, and attentive throughout the process. Taking the time to explain everything clearly and ensuring customers feel informed and comfortable is exactly the level of service we strive to provide. We'll be sure to pass your kind words on to Jit. Thank you for choosing Access, and we truly appreciate your support!

5/5

Trustpilot

I could organise it remotely with no…

I could organise it remotely with no problems. The staff were really helpful

Derek · 14 September 2026

Agent replied · 25 September 2026

Thank you for your review, Derek. We're pleased to hear that you were able to arrange everything remotely without any issues and that our team was helpful throughout the process. We understand the importance of making storage simple and convenient, especially when coordinating from a distance, so it's great to know we were able to support you. Thank you for choosing Access Self Storage.

5/5

Trustpilot

The staff are second to none

The staff are second to none, always on hand and always incredibly helpful.

Julian · 13 September 2026

Agent replied · 25 September 2026

Thank you for your review, Julian. We're delighted to hear that our team made such a positive impression. Providing helpful, reliable support and being available whenever our customers need us is something we take great pride in. It's wonderful to know that we were able to make your move seamless and hassle-free. We'll be sure to share your kind feedback with the team. Thank you for choosing Access Self Storage, and we wish you all the best in your new space.

5/5

Trustpilot

PERFECT👍 Great Customer Service

PERFECT👍 Great Customer Service, Very Helpful And Friendly Team, Would Definitely Recommend. C Kennedy.

C · 7 September 2026

Agent replied · 25 September 2026

Hi C Kennedy, Thank you for your fantastic feedback! We're delighted to hear you received great customer service and found the team friendly, helpful, and welcoming throughout your experience. Your recommendation means a lot to us, and we're thrilled we could provide a service that earned a perfect rating. Thank you for choosing Access!

5/5

Trustpilot

A very positive experience…

We have had a very positive experience with the Access team in Guildford, the initial process was very quick and efficient then later we needed to make an adjustment to our unit and straight away they organised everything. Their communication was great so other staff knew what was happening and everything was very smooth. Very pleased, would definitely recommend.

Sarah-Jane · 4 June 2026

5/5

Trustpilot

ACCESS CRICKLEWOOD

ACCESS IN CRICKLEWOOD is hands down the best place for self storage, all because of the incredible manager there. Harvey is really, really helpful & always goes the extra mile to accommodate customers, I've even referred friends there because of the excellent service. Harvey leads by example

Max · 4 April 2024

Agent replied · 15 June 2024

Hi Max,Thank you for your glowing 5-star review! We highly appreciate the highlighting of our amazing store staff, especially Harvey the store manager of our Cricklewood storage facility. At Access Self Storage, we consistently strive to provide excellent service, and your review is proof of it! We look forward to assisting your future storage needs at Access Self Storage!Kind Regards,Safia

5/5

Trustpilot

Very easy smooth experience.

Easy to reserve your unit. Great experience from the local staff during booking . Friendly helpful reception staff. Plenty of trolleys / lifts available and easy parking. Competitive rates.

JN · 19 May 2026

Agent replied · 5 June 2026

Hi! Thank you for your great feedback. We’re really pleased to hear your experience was smooth from booking through to move-in, and that our team made you feel welcome and supported. It’s great to know the facilities and pricing worked well for you too, we really appreciate your kind words!

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