Trusted Agent profile Β· City of Westminster

Access Self Storage Limited City of Westminster reviews

4.4

β˜…β˜…β˜…β˜…β˜… Great

488 reviews across 1 platform

London, City of Westminster, W1K 7TB

Access Self Storage Limited's office in City of Westminster, at London, is rated 4.4 out of 5 across 488 reviews on 1 platform.

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Reviews

Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very helpful person on reception

Very helpful person on reception. It was a Sunday and he was the only person working. He had a queue of people but he was so helpful to everyone.

AnneMarie Β· 5 October 2026

Agent replied Β· 15 October 2026

Thank you for your wonderful review! 😊 We're delighted to hear that our reception team provided such helpful service, especially during a busy period. It's fantastic to know that, despite working through a queue on a Sunday, they took the time to assist everyone with care and professionalism. We'll be sure to pass your kind words on to the team. Thank you for choosing Access Self Storage, and we look forward to helping you again in the future. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

4/5

Trustpilot

A Big Hiccup but Big Help

After travelling to Europe from the USA and then to the UK I had a ton of heavy luggage with me . I had no idea why I packed soo much stuff but my luggage certainly cramped my style. After doing some research and almost going with another company I came across access self storage and their package deal was a no brainer to me . Finally I was free!!! The big hiccup that I did encounter however was that the store location was not indicated in their email correspondence so after making a painstakingly journey to the head office I was exhausted as I had gone the wrong direction( Ps it was my first time in LondonπŸ˜–) . Nonetheless I finally made it to Battersea and after informing the staff of my grueling journey they offered me a complimentary upgrade and another little bonus treat. I must say many thanks to Kris Campbell as he was very understanding. He was one of the most pleasant people I have ever met in customer service, his colleague as well was very nice. Overall I will give them 5 stars except for that hiccup. They however were certainly wonderful at that store and I will use them again in the future if the opportunity arises. Thanks again Kris at Access Self storage Battersea… I appreciate your accommodation and customer service.πŸ™‚πŸ™‚

Impressed Β· 22 May 2023

Agent replied Β· 15 June 2024

Dear Customer, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Completely excellent experience - no stress at all

We stored our stuff for over 3 months and it was totally painless and actually a pleasure to deal with Rahim who coordinated everything for us. He gave us a huge ££ deal on the space (which he upgraded to a large space free of charge) so we could not have been better looked after. He helped us out with padlocks, keys, security and was always pleasant and helpful. It's also nice to have the continuity of dealing with the same person throughout. Moving stuff is stressful, but not at the Brixton Access branch. Thanks again Rahim and the team, Alice

Alice Β· 13 May 2023

Agent replied Β· 15 June 2024

Hi Alice, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Superb Service from the Selly Oak Team

The staff at Access self-storage Selly Oak were amazing. Very professional, knowledegable, approachable and also very kind. They were so helpful at a difficult time for us. We urgently needed to store some furniture in order to make room for installation of a hospital bed so a terminally ill friend could come home for end of life care. They made navigating the process very straightforward, advising on size of unit required etc. The storage facility was very clean and tidy and felt very secure. The refund process once we had finished with the unit was seamless without me having to do anything. It took just over 2 weeks for the refund to appear in my account. Superb service. I would highly recommend and I will definitely use again if I need storage in the future.

Julia Β· 1 May 2023

Agent replied Β· 15 June 2024

Hi Julia, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team

5/5

Trustpilot

Chris at acre lane was amazing

Chris at acre lane was amazing ! He sorted out a problem with set up of rental professionally and in a friendly manner. He's a real asset to access . Thank you Chris for taking the stress out of the situation and giving clarity on the queries I had

Mrs Β· 18 December 2025

5/5

Trustpilot

I can only make my experience based on Access Self Storage Sydenham.

I can only make my experience based on the Sydenham branch. But if the rest of the company are anyway like the Sydenham branch, then your experience will be trouble-free. Right from the minute I walked into the Sydenham branch, nothing was too much trouble. They showed me around the rooms and helped me choose the right one for me. I used my storage unit for just over a year, and when I couldn't remember my code number or needed any help at all, Mark, Josh, and Tracey were there with a smile. They really are a great team. They also have an air conditioned Internet room that I have spent many an hour completing invoices.On a personal note, I did not think I was storing in a massive company unit, much more like a little family run business. Mark, Josh, and Tracey, thank you very much.

Len Β· 11 March 2023

Agent replied Β· 15 June 2024

Hi Len, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team

4/5

Trustpilot

Great so far!

Great service so far! Particularly happy with having been referred to Danny for the moving service as he knows your facility so well and was a great help.

Customer Β· 17 September 2026

Agent replied Β· 25 September 2026

Hi, Thank you for your wonderful feedback. We're delighted to hear your experience has been so positive, especially as using self storage was something new to you. It's great to know the process has been easy from the outset and that Danny was able to help make your move-in as smooth as possible. We'll be sure to pass on your kind words to him. We also appreciate your comments regarding access hours. We understand that balancing storage access around work commitments can sometimes be challenging, and we value your feedback on this. Thank you for choosing Access and for your recommendation. We're thrilled to hear you're happy with your decision to store with us and look forward to continuing to support your storage needs.

5/5

Trustpilot

The guys were really helpful and…

The guys were really helpful and explained everything and showed me the storage unit first. Had a positive experience and wouldn’t hesitate to use them again.

Amanda Β· 30 September 2026

Agent replied Β· 15 June 2024

Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that our team was able to make the process easy and straightforward for you. Showing customers the unit beforehand and taking the time to explain everything is all part of providing the best possible experience, so it's great to know this was helpful. We really appreciate your kind words and are thrilled that you had such a positive experience with us. Thank you for choosing Access Self Storage, and we look forward to welcoming you back should you need storage again in the future. πŸ“¦πŸ˜Š

5/5

Trustpilot

Ian top man who was really helpful with…

Ian top man who was really helpful with setting me up and showing me around. Moving can be a pain but he made my day.

Michael Β· 5 October 2026

Agent replied Β· 15 October 2026

Thank you for your fantastic review! 😊 We're delighted to hear that Ian was so helpful in getting you set up and showing you around. We know moving can be stressful, so it's wonderful to hear that his friendly support helped make the process easier and brightened your day. We'll be sure to pass your kind words on to Ian, who will be thrilled to hear your feedback. Thank you for choosing Access Self Storage, and we wish you all the best with your move! Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

So easy to organise

From calling and actually being able to speak to somebody (mani) he made everything so easy in less than a day we were in, couldn't of been more helpful! Wouldn't look anywhere else, the hassle we had trying to deal with other companies hours if not days were raken up! This company remembers those few important words customer service, well done and thanks again for all your help and making it all so easy Mani.

Christopher Β· 2 June 2026

5/5

Trustpilot

Fantastic Help from Caira at Access Storage -Alperton

Fantastic Help from Caira at Access Self Storage Alperton- 5 Stars!Caira at Access Self Storage in Alperton was amazing! She was really kind and helpful, making me feel valued as a customer. She answered all my questions with a smile and helped me find the perfect storage solution. If you need great service, I highly recommend Access Self Storage, 5 stars for Caira!

Gabor Β· 3 March 2024

Agent replied Β· 15 June 2024

Hi Gabor, thanks for taking the time out to leave us your glowing review! We are thrilled to hear about the positive service Caira from Alperton provided you with. Thank you for choosing Access Self Storage Alperton, the perfect storage solution. Kind regards,Safia

5/5

Trustpilot

Extremely helpful and kind service

Extremely helpful and kind service, immediate go to for any storage needs! Lee and Halle are fantastic, couldn’t be more helpful and hospitable. Thanks!

Dylan Β· 25 September 2026

Agent replied Β· 11 October 2026

Thank you for your fantastic 5-star review! 😊 We're delighted to hear that Lee and Halle provided such helpful and welcoming service. Our team always strives to go above and beyond for our customers, so it's wonderful to know they made such a positive impression. We really appreciate your recommendation and kind words. Thank you for choosing Access Self Storage, and we look forward to helping with any future storage needs! Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Staff were so helpful, approachable and kind

Staff (Mason and Ahmed) from point of enquiry to moving in were exceptionally helpful and informative. They were very approachable and friendly and answered my queries fully. When I did have an issue with my unit they resolved it in full and immediately. This was so appreciated as moving is stressful enough !

Natalie Β· 22 February 2026

Agent replied Β· 25 February 2026

Thank you for such a thoughtful review, Natalie. We are delighted to hear that Mason and Ahmed were exceptionally helpful and informative from your first enquiry right through to moving in. It is wonderful to know they were approachable, friendly, and able to resolve your issue quickly, especially during what can be a stressful time. Your kind words will mean a great deal to them. We truly appreciate you taking the time to share your experience. Access Self Storage

5/5

Trustpilot

The staff were very helpful and friendly…

The staff were very helpful and friendly and we were advised what size storage we would need and it was just the correct size.

Patricia Β· 17 September 2026

Agent replied Β· 25 September 2026

Hi Patricia, Thank you for your lovely feedback. We're delighted to hear the team was friendly and helpful, and that they were able to recommend the perfect-sized unit for your needs. Getting the sizing right is so important, and there's nothing better than hearing we got it spot on! Thank you for choosing Access, and we truly appreciate your support.

5/5

Trustpilot

Staff very friendly and helpful…

Staff very friendly and helpful understanding with all questions very knowledgeable staff Made my move very easy Thank you

Carol Β· 15 October 2026

Agent replied Β· 16 October 2026

Thank you for your wonderful 5-star review! 😊 We're delighted to hear that our team was friendly, helpful and able to answer all of your questions. Moving can be a stressful time, so it's fantastic to know that their knowledge and support helped make the process easy and straightforward for you. Thank you for choosing Access Self Storage and for taking the time to share your experience. We'll be sure to pass your kind feedback on to the team. Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Moving was so easy

Moving was so easy. Friendly staff.

LSmall Β· 21 September 2026

5/5

Trustpilot

Easy to set up, use and access

Easy to set up, storage units are clean, well lit and nice and cool. Lifts and trolleys make a massive difference. Overall, very good.

Roger Β· 8 September 2026

Agent replied Β· 25 September 2026

Hi Roger, Thank you for your great feedback. We're delighted to hear you found the setup process easy and that the facility has been clean, well-lit, and comfortable to use. It's great to know the lifts and trolleys have made a real difference too, it's the little things that help make moving and accessing your belongings that bit easier. Thank you for choosing Access. We truly appreciate your support!

5/5

Trustpilot

An easy access in any ways

The building is easily accessible. All the staff has been very helpful and considerate. Keep it up! πŸ‘

Vilma Β· 15 October 2026

Agent replied Β· 15 October 2026

Thank you for your wonderful review! 😊 We're delighted to hear that you found the facility easy to access and that our team has been helpful and considerate throughout your experience. Providing convenient storage and excellent customer service is what we strive for every day, so it's fantastic to receive such positive feedback. Thank you for choosing Access Self Storage and for your kind words. We'll be sure to share them with the team. πŸ‘ Best wishes, Access Self Storage ⭐⭐⭐⭐⭐

5/5

Trustpilot

Flawless from start to finish

Flawless from start to finish. Great service, better value than places close by and super happy with facilities. Thanks guys!

Alex Β· 1 October 2026

Agent replied Β· 15 June 2024

Thank you for your fantastic 5-star review! ⭐ We're delighted to hear that your experience was flawless from start to finish. It's great to know that you found our service excellent, our facilities up to standard, and our pricing offered great value compared to other options nearby. We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind words on to the team. Thanks for choosing Access Self Storage, and please don't hesitate to get in touch if we can help you again in the future. πŸ“¦πŸ˜Š

5/5

Trustpilot

I found the staff helpful and…

I found the staff helpful and supportive. I needed extra storage last minute on the day and they kindly accommodated this and offered me the best pricing options. I would highly recommend as I know they are professional and supportive.

Miss Β· 13 May 2026

Agent replied Β· 5 June 2026

Thank you for your kind feedback, Sophie. We’re really pleased to hear our team could support you, especially at short notice, and help find the right storage and pricing for your needs. We truly appreciate your recommendation!

5/5

Trustpilot

Very very good service and very polite…

Very very good service and very polite and good customer support I am very very happy about this storage

Sav Β· 29 September 2026

Agent replied Β· 11 October 2026

Thank you for your wonderful review! 😊 We're thrilled to hear that you received such polite and supportive customer service, and that you're so happy with your storage experience. Providing excellent service and making sure our customers feel looked after is always our goal. Thank you for choosing Access Self Storage and for your kind words. We truly appreciate your feedback and look forward to continuing to support your storage needs. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Great service

Very easy and straight forward company to deal with they didn't have the size I wanted at first but they gave me the next size up at a discounted price so very happy with them accommodating to me

James Β· 21 May 2026

Agent replied Β· 5 June 2026

Thank you for your great review! We’re delighted to hear that you found the process easy and straightforward. It’s fantastic to know that the team were able to accommodate your needs by offering the next size up at a discounted rate - we always aim to be as flexible and helpful as possible. We really appreciate your kind feedback and look forward to supporting you again in the future. Best Regards, Access Self Storage

5/5

Trustpilot

Perfect!

Very smooth move-in and onboarding process. Customer support handled queries very quickly as well.

Mb Β· 11 October 2026

Agent replied Β· 15 October 2026

Thank you for your fantastic 5-star review! 😊 We're delighted to hear that your move-in and onboarding process was smooth and straightforward. It's also great to know that our customer support team was able to respond quickly and help with any queries along the way. Providing a hassle-free storage experience from start to finish is exactly what we aim for, so we're thrilled to hear we delivered. Thank you for choosing Access Self Storage, and we look forward to helping you again in the future. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

5/5

Trustpilot

Move in was easy and helpful from the…

Move in was easy and helpful from the store staff who has fully supported

Anne Β· 10 October 2026

Agent replied Β· 15 October 2026

Thank you for your 5-star review! 😊 We're delighted to hear that your move-in process was easy and that our store team provided the support you needed throughout. Making the move into storage as smooth and straightforward as possible is exactly what we aim for. Thank you for choosing Access Self Storage. We really appreciate your kind feedback and look forward to continuing to support your storage needs. Best wishes, The Access Self Storage Team ⭐⭐⭐⭐⭐

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