Access Self Storage Limited City of Westminster reviews

★★★★★ 3/5

Trustpilot

Disappointed that they had no record of me

Disappointed that after reserving a storage unit on the phone & spending ages doing that - turned up on the start day to find I didn’t have a unit reserved & they had no record of me! Despite having a reference number etc.

Katie · 13 September 2026

★★★★★ 4/5

Trustpilot

It would have been nice for us to…

It would have been nice for us to finish putting all our stuff in, instead of having to come back another day. There should be a little flexibility with access to the unit around 18.00pm deadline. Especially when you’re moving in.

MISSVANESSAPRICE · 16 September 2026

★★★★★ 1/5

Trustpilot

BIRMINGHAM CENTRAL- CHINATOWN - SCAMMERS!🚨DISHONEST & DID NOT RETURN MY…

SCAMMERS!🚨DISHONEST & DID NOT RETURN MY FUNDS.On the 23rd December I handed back my unit as per my agreement and all payments up to date.I was promised my money for the unused dates would be refunded as they said I still have to pay for the full month regardless of my agreement ending on the 12th.I email and send proof of images of the unit empty and returned open, no padlock.23rd Dec - Unit handed back.27th Dec - I chase as no one responded to my last email. They then say this:“Good morning ,Mike isn’t back in the business until the 8th of January. I will leave this with him to view when he is back in the business.“29th Dec - I reply saying this isn’t good enough, I as a customer expect my money back regardless if the manager Mike is on holiday or not.30th Dec - They ignore my last email and send a generic email saying refunds take 7-10 working days. Totally ignoring my email and not even taking any action.9th Jan - I email saying I’ve still had no contact, no money refunded and still no emails.13th Jan - Almost 3 weeks later, no money refunded, no deposit returns, no replies to my emails or any contact.Been totally scammed from this company, ignored and just pathetic service.Dishonest company.DO NOT SIGN UP WITH THEM.DO NOT PAY A DEPOSIT AND TRUST THEM.Better to rent a private garage.

Sham · 13 January 2024

★★★★★ 5/5

Trustpilot

Friendly and trustworthy team

Access - Cheam is a good friendly team with

Sabir · 26 May 2026

★★★★★ 5/5

Trustpilot

Polite

Polite, friendly staff, very easy to arrange and set up payments. The unit itself is ideal and it's a five minute walk from my flat, so as I continue sorting, I can shift more stuff over!

Anne · 13 October 2026

★★★★★ 5/5

Trustpilot

Very convenient & security

Very good price and very convenient and secure the Staff Mr Crish very help full very kind trolly available car parking available I thought this is best storage company in UK I love this place

Nat · 14 October 2026

★★★★★ 5/5

Trustpilot

Great storage space

I’m very impressed by this storage space. It’s so easy to access and it was very simple to start the process. The containers are very clean and although I have the smallest one, it’s still really roomy.

Lisa · 30 September 2026

★★★★★ 1/5

Trustpilot

AVOID! WOULD NOT RECOMMEND!

PLEASE AVOID USING THIS COMPANY!The only positive is the front line members of staff!This business constantly uses excuses to exploit and devalue loyal, long standing legacy customer but increasing their prices at an unreasonable cost regulary.They put anything from £25 - £50 a month anytime they fell fit which makes customers and users feel exploited, taken advantage of and devalued.The price increases are unreasonable and are much higher than the current rate of inflation. I signed up for 24 / 7 access and they took away this facility so its pointless now.There is no wifi within the place unlike other Storage Facilities.No other storage facility I have used hikes up prices at the rate that these greedy and underhanded people do!The light near my storage facility is useless as it always cuts out as its a sensor light which is poor to detect any movement, so when i'm in my unit it goes pitch black which has caused a few items to break.As another reviewer stated 'They trump it up to protection and insurance but I see no state of the art security features installed to justify this money grabbing behaviour'.Its not like the facility is cleaned everyday and is spanking clean each time, this is why I have to cover the floor sometimes when taking items out of my unit.There is also some weird mats in the walkways which appear damp, so its not exactly a state of art facility!I shall be leaving next year after years of money and financial abuse. I have found another facility, just need to source a courier as I don't drive and then i'm off!This has left me and other customers VERY UNHAPPY, VERY DISAPPOINTED, VERY HURT and VERY UPSET!There are plenty of fairer storage places available such as Big Yellow Storage and Simply Storage.Stay well clear of this company!

Ryu · 2 November 2023

★★★★★ 5/5

Trustpilot

Thumbs up for Access Self Storage

As a business we have engaged the services of Access Self Storage at very short notice, due to being let down by other well known storage companies. Alan Leary the Head of Central National Accounts has been outstanding. Nothing I have asked of him is ever too much trouble, he has pulled out all the stops to deliver exactly what we require and has gone over and beyond his call of duty. We are so impressed that we have made Access Self Storage our preferred supplier.

Susan · 31 October 2023

★★★★★ 5/5

Trustpilot

Late but lovely review - thank YOU access!

I am late writing this but I really had to make sure I did: the service at Access Acre Lane is OUTSTANDING. The lady on the phone was also OUTSTANDING.So - my landlord is pure evil. He started building work in the house, due to be in my room - with NO notice. I immediately had panic attacks. I only googled the nearest storage. I was not expecting the lady on the phone to arrange a special deal, as they had run out of small 25ft units and managed to score me a 50ft unit at a slightly cheaper rate. As I was freaking out and had no idea what I was doing, having (Michelle? not sure) sort me out, be calm and courteous, and also very knowledgeable, was an absolute godsend. I am so grateful to her! She made me feel not only better (I stopped crying) but also more secure (your stuff is going to be safe and we can sort you attitude).Onto the actual place. The location is amazingly convenient and the driveway and gates are easy to access but very secure. The desk staff (argh i'm sorry i cant remember your names!) were so lovely and also very knowledgeable and calming. They explained everything so nicely and clearly - I was expecting to be very confused by it all, but the process was really easy!They explained extra charges like insurance and a brand new lock so I wasn't in the dark about anything or hit with surprise charges.The entire place is super clean and well looked after. There are CCTV everywhere and it's well lit so I wasn't scared going by myself (i am a 5ft tall woman) and was happy my stuff was SAFE!!!!! They are 24hr if you call them up to arrange, which is also very easy. The app works well. I just wanna say if you're in brixton, and need space, go see these guys. They saved my life and my stuff, during a time of high stress. I still havent found a new gaff to live but I know my belongings are safe, dry, not damp, contained and SORTED <3I cannot recommend these guys enough. Ladies, the ladies at Access are awesome. I did not feel talked down at by anyone!They were so kind and helpful.Access managers - please reward the staff at brixton! I dont know what I would have done without them - genuinely wish all customer service teams were as good as your call centre lady and acre lane staff. really well done - really thank you millions! so grateful. Five Million Stars xxxxxxxxxxxxxxxxxxxxx

Mel · 10 October 2023

★★★★★ 5/5

Trustpilot

This is one of the best companies I…

This is one of the best companies I have ever used. My whole experience so far has been one of the best Customer Service experiences I have ever had. My experience from the start has just been seamless, stressless, staff are very professional, helpful and have a very focused Customer satisfaction approach to things. The units are very well kept and they think of everything for you. Very resourceful also. Rahim is an amazing asset to the organisation. His enthusiasm and passion for his work, as well as his professionalism makes the experience just seamless and amazing. You can definitely see his experience shine through. Stars🌟 all round.Ace service👌My experience and the quality of service at Brixton Hill is outstanding 👏🏼

Olu · 2 October 2023

★★★★★ 5/5

Trustpilot

Great communication and customer…

Great communication and customer service, the staff was really helpful and managed to sort somthing straight away for us. The best part for us was it’s actually affordable compared to other storage places.

Shauna · 6 October 2026

★★★★★ 1/5

Trustpilot

Terrible overall experience

* Review Edit; I Do NOT RECOMMEND AVOID AVOID AVOID*After 2 months of staying here, the rent of the unit went up slightly. I had called to ask why; it’s part of their T&Cs but if I’d like to discuss keeping the rent down I should email, the email given which goes to the store manager. I did this and got no response.When it came to the day of the increase, I called up and spoke to the store manager. He told me he didn’t receive and couldn’t see it -_- . What a coincidence. By the way, this store manager is an absolute condescending snob, FYI. He couldn’t help me regardless, told me that what I was paying was significantly less than the new current rate. How does that even make sense? Nonetheless, I took it the chin and still proceeded to store my items.Another 2 months later, basically by the 4th month, the rent went up again more that double what it was last time. This was final straw, I called up again and was told to email again if price is the issue, that they’re unbeatable on price and didn’t even bother because I knew it would be the same nonsense story again. I then handed in my notice to leave the unit before the end of the month because there was no way I was going to pay that increase or stay.During, this time I managed to find another unit @ Big Yellow which is a 10minute drive away. The unit is an extra 5m2 than what I had here, the price is much less than what I was paying up until the time I left & the price is fixed for 6months - if it does go up after then it’s ever so slight plus 24 hours access too.When I was checking out, I was a day late because I was stranded the day before, I informed them of this and they told me it was fine no problem. I came in the next day, and there’s a red lock on my door 😂😭. I go downstairs and they said to me I’m overdue, that I need to pay £24 (for 1 day) or the full months ahead rent and they will refund me the balance despite me not being told the day before this was the case. I’m talking to Holly, professionally helping me then Mikey the store manger butts I’m going back and forth with me on options- he was talking to me in such a rude and condescending manner. Sounded so miserable. He was so annoyed he told Holly to charge the full months rent and stormed off😂 extremely childish behaviour. Anyway, I shut that conversation down and went back to speak to Holly. She so lovely and charged the card with only £24 🙃. Strangely enough, the payment bounced back and credited back luckily.I believe their increase is one of their ploys depending on how long you need to stay etc. lost all trust in them as a result and DO NOT RECOMMEND.I do recommend Big Yellow Storage, it’s more value for money and cheaper than here. I did my check in with the store manager there and is a clear gem to their company., , , , , , , , , , , , , , , , , , , -*WHEN I FIRST MOVED in - I had a smooth and successful move in on Saturday. Holly who helped me was absolutely amazing ! Very professional and informative. Kind enough to give me a bigger unit based on my indecisiveness. Would 100% recommend.*I

Bunmi · 27 September 2023

★★★★★ 5/5

Trustpilot

Everything is good

Everything is good, helpful staff .

Aparna · 14 May 2026

★★★★★ 5/5

Trustpilot

Look no further, than Access Self Storage.

To be honest, I left Access Self Storage Sydenham about February this year because my business partner wanted a storage unit more central to both of us. Our company and ASS parted without any issues, and the team at ASS Sydenham were professional and very helpful with this.We started a new contract with big yellow in Beckenham, and at first the slightly cheaper cost and the honeymoon period was great, then we slowly realised that the constant changing of passwords was beginning to become a pain, then they informed us that there costing was based on a 4 week contract and not monthly, technically making it a 13 month year. Then they put the cost up by £23.00 per 4 week contract. That's when we realised we were actually paying more than we were with ASS and after a few other issues, we decided that we had made a massive mistake. We cancelled the contract with big yellow, and went directly back to ASS Sydenham. We are now back with them for good, and on a personal note the team at ASS Sydenham are like a small family run business not a giant company. Also one of there extras is they have an air conditioned computer room that is fitted out like a small office for all to use.Please look very hard before you choose another Storage unit company, Access Self Storage, Sydenham are simply the best out there.

Lennie · 14 September 2023

★★★★★ 5/5

Trustpilot

Great Service and Phone App

Very good services, starting with Friendly and helpful staff. Set up is slick, great phone app, good parking and trolleys to aid transport of things, very tidy building. One small issue is opening hours are quite narrow - it would be good to have the place open earlier in the morning.

Matthew · 31 May 2026

★★★★★ 5/5

Trustpilot

Nia went above and beyond to assist us! 10/10🙌🏽

I had the pleasure of dealing with Nia at Access Storage, and I cannot express enough how incredibly helpful and responsive she was throughout our entire experience. She truly went above and beyond to assist us, making our process with Access Storage smooth.Nia's responsiveness was great. She promptly answered all our queries, guided us through the entire process, and made sure we felt comfortable with our choices. It's clear that she genuinely cares about her clients.I can't thank Nia enough for her support and assistance.

Naz · 1 September 2023

★★★★★ 1/5

Trustpilot

Still Awaiting Refund

Everything went fine with Access Southampton until I needed to terminate my agreement. I gave notice in the required way but apart from closing my online account so I could no longer check payments etc, nothing was done and Access continued taking money from my direct debit.I've received many promises about refunds from staff at the store but have still received neither a refund nor my final statement of account nearly two months after my end of service date.This is extremely poor and because of this I would not recommend this company.

Mark · 31 August 2023

★★★★★ 5/5

Trustpilot

Very impressive facility and staff

Very impressive clean modern facility. Ridge and all the staff I interacted with so far have been all very professional, very helpful and polite. They deal promptly and efficiently with any query I raise. There are ample trolleys and parking indoors to facilitate easy access to my storage unit. There is always someone available at hand if you need any assistance and the place is kept spotless. Very happy so far with my experience and I would highly recommend this facility.

Dr · 19 August 2023

★★★★★ 5/5

Trustpilot

The guys at reception were well…

The guys at reception were well informed, friendly, and helpful. They also were eager to give me the most suitable deal and size for my things and I didn’t feel like they were after money.

Mbalenhle · 10 September 2026

★★★★★ 4/5

Trustpilot

The team was very helpful

The team was very helpful, from replying all my email queries to explaining the move-in process by email and in person. The move-in was very quick and without any issues. Highly recommend this branch

MARIELA · 16 September 2026

★★★★★ 3/5

Trustpilot

Switch and bait on pricing

Switch and bait on pricing. Assume double the price by the time all the extras are added. Pulse eye watering extension pricing if you want to keep storage longer. Linger access hours needed too.

Matthew · 14 September 2026

★★★★★ 5/5

Trustpilot

Excellent service…

After realising the storage space was insufficient, we had excellent service from Yusuf who rearranged our contract for a bigger space without any issues. Access was easy, clean and with no problems. We returned the following day to bring more into storage and Yusuf again helped by finding trolleys that some customers couldn't be bothered to return to the entrance. Great service and can recommend.

Mark · 20 September 2026

★★★★★ 5/5

Trustpilot

I have been using access self storage…

I have been using access self storage for years now and the staff are always helpful, especially the Manager she is professional and very respectful. One thing I would like to come back is the 24hour service as sometimes its easier going out of working hours. Apart from that great storage.

Keisha · 15 May 2026