5/5
TrustpilotFriendly
Friendly, easy to manage and helpful when anything extra was needed.
Trusted Agent profile · City of Westminster
Access Self Storage Limited City of Westminster reviews
★★★★★
500 reviews across 1 platform
London, City of Westminster, W1K 7TB
Access Self Storage Limited's office in City of Westminster, at London, is rated 4.4 out of 5 across 500 reviews on 1 platform.
Reviews
Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot10/10 highly recommend
Couldn't be more appreciate of James! So much quicker, easier and more informative/personable than any other company I spoke to.10/10 recommend and will be using again in the future.
Agent replied · 15 June 2024
Hi Chloe, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
3/5
TrustpilotAccess Brentford - great
Very happy with Access Brentford - super team - super boss - super helpful and friendlyMBUT!!!The trolleys are disastrously small and have made life very tricky for our larger loads
Agent replied · 15 June 2024
Dear Don, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotConvenient location easy access
Convenient location easy access. The only member of staff I have dealt with was professional and friendly. Security seems to be good so overall a great experience.
Agent replied · 15 June 2024
Dear Mr Mower, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotThe helpful staff
The helpful staff, the level of security, the ease of parking in the building and being protected from the elements. Also a wonderful new shiny new building.
Agent replied · 15 June 2024
Hi David, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
2/5
TrustpilotThe app wasn't working we all had to go…
The app wasn't working we all had to go to reception and get security codes. The receptionist was very helpful, it wasn't her fault, but she took te flak from custers
Agent replied · 15 June 2024
Hi Ian, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. The app has been recently launched and at times there may be a few issues for which we can only appologise. Moving forward you will find that the app should be working better. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotThey have set a good price very…
They have set a good price very competitive in such a crowded market .staff are very pleasant & very helpful.its always nice and clean and got a better open and closed time
Agent replied · 15 June 2024
Dear Steven, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotEasy to deal with
I have had to use a number of different storage facilities over the years, and these guys have been the most accessible, the most helpful and have the least paperwork.
Agent replied · 15 June 2024
Hi SB, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
5/5
TrustpilotVery helpful staff present 7 days a…
Very helpful staff present 7 days a week. Available over the phone with minimal waiting which is such a valuable thing by this day and age.
Agent replied · 15 June 2024
Dear Franz, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
5/5
TrustpilotThe people that work in the office are…
The people that work in the office are very nice and helpful. Putting my furniture in storage was very easy and very safe. Would really recommend this company.
Agent replied · 15 June 2024
Hi Gary, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotFriendly and professional
Abas worked so efficiently he was also very informative and provided a professional yet friendly service.
Agent replied · 15 June 2024
Hi Tee,Thank you for your 5-star review of our Hornsey storage facility! We are glad to hear that you received great customer service from Abas! We look forward to assisting your future storage needs!Kind Regards,Safia
5/5
TrustpilotTotally seamless experience
Totally seamless experience. Thumbs up to the entire team
4/5
TrustpilotGood
I could not remember where my unit was and the assistant showed me the way there and gave me directions on how to get there again. He was helpful and polite.
Agent replied · 15 June 2024
Dear Marilyn, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotBirmingham central store
All staff at Birmingham central store are so helpful! Units are clean and useful!
Agent replied · 15 June 2024
Hi Holly,Thanks for your 5-star review. We're glad to hear that you found the staff to be helpful and our facilities to be clean! We hope you think of Access Self Storage for any of your future storage needs.Kind Regards,Safia
4/5
TrustpilotFirst Time User
My first visit to the unit went smoothly. The process for entering the storage unit was easy and straightforward, despite being busy there were plenty of trolleys available.
Agent replied · 15 June 2024
Hi Anon, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
4/5
TrustpilotEasy and reliable
It took 45 mins to check in- not really sure why! Once checked in, all fantastic. Have used them before and would again. Thank you!
Agent replied · 15 June 2024
Dear Tania, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
4/5
TrustpilotGreat service
Was able to call for help to help with manoeuvring furniture into storage on the day of check in which was very helpful.
Agent replied · 15 June 2024
Hi Demika, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotGood overall experience
Really nice staff members. Moving things in and out couldn’t be simpler - love the access code entry. Feel like my belongings are safe.
Agent replied · 15 June 2024
Hi Char, thank you for taking the time to write your review. We are delighted that you had such a positive experience, and we will pass your comments on to the team.
5/5
TrustpilotThe gentlemen who help me was so…
The gentlemen who help me was so helpful and explained everything to me and told me if I need to go smaller I would be able too
Agent replied · 15 June 2024
Dear Sarah, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotGreat service
After a few negotiations, Access came out on top for facilities and price for my personal and business needs.Marc could not have been more helpful!
Agent replied · 15 June 2024
Hi Beth, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotSuperb service & rates
The manager and staff were most helpful in organising storage space for us. Their rates and service were superb and I would recommend Access wholeheartedly.
Agent replied · 15 June 2024
Dear Riaz, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotNorthampton Storage
The experience was good. It was easy to rent a unit, all were very polite and we were shown everything that was required.
Agent replied · 15 June 2024
Hi Colin, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
2/5
TrustpilotI believed I could access my unit 24/7…
I believed I could access my unit 24/7 to learn it’s only during working hours on the day we were moving in really disappointed with that
Agent replied · 15 June 2024
Dear T, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
1/5
TrustpilotHorrible company
Horrible company! Avoid! Have to pay extra money as not give enough move out noticed! Extremely bad customer service, rude
Agent replied · 15 June 2024
Dear Liyuan, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed, and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
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