Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotYes I am very happy with access self…
Yes I am very happy with access self storage I have found them to be very helpful also I would recommend this company to anyone who is looking for storage I cannot find any faults with them thank you for your help kind regards v Hanson.
Violet · 2 September 2023
Agent replied · 15 June 2024
Hi Violet, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotGreat place and team
I have been at the Romford storage facility for over 2 years and the team has been fantastic the whole time. They have helped me out with deliveries, storage room changes and billing issues. All done very quickly and they are very nice and personable. Great stuff!
Brandon · 25 July 2023
Agent replied · 15 June 2024
Dear Brandon, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotIncredibly helpful staff
We have never hired self-storage before but every member of your staff made it very easy. Extremely helpful and knowledgeable.
John · 23 December 2025
★★★★★ 1/5
TrustpilotDO NOT GO THERE...WORST STAFF AND THEY…
DO NOT GO THERE...WORST STAFF AND THEY ARE NOT HELPFUL .YOU CAN NOT GET HOLD OF MANAGEMENT ..BEEN TREATED LIKE YOU ARE NOTHING WHEN THEY OWE ME AND DO NOT WANT TO REFUND ME ...THEY ARE THIEVES..IT HAS BEEN OVER A MONTH ...
Nono · 27 October 2023
Agent replied · 15 June 2024
Dear Nono, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
★★★★★ 5/5
TrustpilotI have a very good experience
I have a very good experience, friendly staff and amazing services, easy to carry my stuff to the storage area, very good revenue, safe control and fabulous offer for two months. I am very happy, I do it again and again when I need.
Guilhermino · 12 September 2023
Agent replied · 15 June 2024
Hi Guilhermino, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotAccess Guildford recommendation
We needed a 75sf storage urgently. Having received a favourable quotation from Access Guildford, we were able to conclude all the formalities quickly and effortlessly. This was primarily due to the professional and efficient manner in which everything was handled by Claudia. Thank you
DOUGLAS · 10 August 2023
Agent replied · 15 June 2024
Hi Douglas, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
★★★★★ 4/5
TrustpilotExcellent service and a good storage space
The service at Hornsey Access Self Storage is excellent and the staff are friendly and helpful. It would be a five-star review but the prices feel high after the initial generous introductory offer. On the other hand, we don't know how much other storage facilities charge. Highly recommended overall.
Joyce · 11 March 2023
Agent replied · 15 June 2024
Hi Joyce, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 3/5
TrustpilotThey charged what was not in contract
They charged me for not giving 7 days notice saying that it was included in my contract. When I showed that my contract didn’t include that clause they told me that they still will charge me as the had my card details.
Elisa · 25 September 2023
Agent replied · 15 June 2024
Dear Elisa, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
★★★★★ 3/5
TrustpilotThe facilities for storage were…
The facilities for storage were excellent and the cost reasonable. Reception could have been more helpful and the barrier wasn't working on the way out. A paper floor plan would be helpful.
Cally · 28 July 2025
★★★★★ 5/5
TrustpilotGreat Experience
Really lovely team who advises me well and helped make the whole process as smooth as possible.
Ayla · 22 December 2025
★★★★★ 1/5
TrustpilotSold some stuff to a guy claiming to be…
Sold some stuff to a guy claiming to be the manager of Hornsey branch, stuff was delivered to there address, he totally ripped me off and never paid I put a review on google saying not to be trusted, they had the cheek to request me to mail thier customer services which I did over a month ago and guess what no reply. speaks volumes of their trustworthyness.
Richard · 27 January 2024
★★★★★ 1/5
TrustpilotDespite being reassured by staff that I…
Despite being reassured by staff that I can access the storage outside staffed hours, I arrived at the gate to find out that access is denied. No means to contact anyone. The app is completely useless too and keeps crashing as soon as you select contact us... Joy.
Rob · 4 March 2023
Agent replied · 15 June 2024
Dear Rob, Thank you for your feedback. We are sorry to hear that you have not been happy with the service provided. All of our customers are valuable to us and we are disappointed that we have not met your expectations on this occasion, we will take all of your comments on board and feed this back to the store. Customer Service Team
★★★★★ 5/5
TrustpilotOverall, would recommend!
The check in was easy and the place is secure with passcodes being generated everyday. I had to change my move out date by a day and was easily able to do so over the phone. The lock I purchased there was sturdy too! Overall, would recommend!
Shruti · 29 March 2023
Agent replied · 15 June 2024
Hi Shruti, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
★★★★★ 1/5
TrustpilotIncompetent
Incompetent, rude and racist at the west London branch.The only time I hear from them is when I need to send insurance details.They never respond to emails regarding important information ( travelling) and unfortunately they seem incredibly racist also.Rather shocking!I will be arranging a different storage shortly and I have already made a formal complaint to head office ( with no response!)AVOID
Annoyed · 9 May 2024
★★★★★ 5/5
TrustpilotExcellent
Excellent, responsive and friendly service demonstrating awareness of clients’ needs and flexibility in addressing them.
Yonit · 24 December 2025
★★★★★ 3/5
TrustpilotPoor communication
Wasn’t pleased that after agreeing a monthly rental that I was told I MUST have insurance. This wasn’t made clear or explained during the conversations. Happy with the unit now but do feel things should have been made clearer in the beginning.
Richard · 23 July 2023
Agent replied · 15 June 2024
Dear Richard, Thank you for your review. We take pride in delivering the best possible service to each of our customers and we are sorry if we have fallen short on this occasion. Your comments will be reviewed and we hope to have the opportunity to show you what we can do in the future. Customer Service Team
★★★★★ 5/5
TrustpilotThe staff at Access Bristol are…
The staff at Access Bristol are fantastic and my experience over the years has been very positive. Flexible and helpful during a stressful move. Units are great and access is easy. Definitely recommend.
Brendan · 22 February 2024
Agent replied · 15 June 2024
Hi Brendan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotGreat Experience So Far
I had a chance the rent a store at Hayes London branch of Access Storage. Very cooperative staff and straight forward procedure with initial discount offers. Jacob at customer service desk is amazing and always ready to help clients.
MS · 2 September 2023
Agent replied · 15 June 2024
Hi MS Chauhan, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotNothing is too much
I would to thank the staff at your Clapham (Acre Lane) store for all of their help and assistance that they provided to me today. They are top draw in terms of customer service and geninely nice people who are a credit tobyour organisation.
Mr · 11 February 2023
Agent replied · 15 June 2024
Hi Mr Rollins, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotFriendly support
You colleagues Nakeda, Isabella, Bryan and Ridge in the office have been endlessly patient and helpful to me especially today! have been helpful and kind since I first started using this storage facility! It's a pleasure to work here.
Stela · 21 June 2023
Agent replied · 15 June 2024
Hi Stela, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
★★★★★ 1/5
TrustpilotCustomer service does not reply.
Customer service does not reply.I booked the storage as I was moving but had to cancel the plan as I got the news about my Uncle's death.I called the customer service and also wrote them but No refund yet.Very bad service.
HIREN · 18 March 2023
Agent replied · 15 June 2024
Dear Hiren, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund please email customerservices@accessstorage.com and our dedicated service team will assist you further.
★★★★★ 5/5
TrustpilotRahim of Access Storage Brixton Hill
Rahim of Access Storage Brixton Hill, has been excellent with all of the assistance he has given us whilst we used the storage space. Definitely recommend using this site to store our goods safely.Thank youMr and Mrs Durrant
Durrant · 11 June 2023
Agent replied · 15 June 2024
Hi Durrant, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
★★★★★ 3/5
TrustpilotAccess to storage unit
Initially I had problems in getting the access code to enter the storage on my phone each time I visited the unit. After some IT work by the staff I had no more problems with access
William · 2 August 2023
Agent replied · 15 June 2024
Hi William, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
★★★★★ 5/5
TrustpilotAccess Storage, Hornsey
The staff at Access were very helpful and helped me select the most suitable sized storage space for my needs by showing me the units. They were also very patient in explaining the procedure to put things into the unit.
Kathryn · 26 March 2023
Agent replied · 15 June 2024
Hi Kathryn, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
