Access Self Storage Limited City of Westminster reviews

★★★★★ 1/5

Trustpilot

STILL WAITING FOR MY REFUND

It’s been over a month since I left this storage unit and I have still not been refunded for the weeks I did not use (you initially must pay for a month minimum with the contract saying you can get refunded for any unused weeks). The staff have promised me my refund multiple times but I am still waiting.

Ciara · 3 August 2023

★★★★★ 5/5

Trustpilot

Top help at Tannery Close.

I work for an auction house and we store and catalogue our furniture items with you. The people at the desk are always very friendly and helpful which is great, as our clients come to collect after our sales. Also, I managed to lose my unit door keys recently and the problem was resolved very quickly and easily.

Hans · 4 August 2023

★★★★★ 1/5

Trustpilot

Unprofessionally nuisance contact.

They contacted me via email, text, call, and WhatsApp.

Lewis · 22 September 2025

★★★★★ 2/5

Trustpilot

Friendly staff but service could be improved

The staff collecting my belongings was friendly and helpful, however, they damaged a piece of furniture during transport.The procedure to access the storage is cumbersome and involves a code communicated by the company on ad hoc basis. Do not expect to be able to access it after office hours or on weekends.I wasn't able to acess it on the day of collection so the company kindly agreed to transport it back for no extra charge.However, I had booked a van to do this and lost that money.Eventually, customers are asked to pay in advance for a full month with the promise that refunds will be paid back for unused storage time. I vacated my storage on January 8th and haven't received my money after more than two months.Emails and calls have been useless.

Michele · 13 March 2024

★★★★★ 1/5

Trustpilot

Very bad customer service

Very bad customer service. Most of the agents are dismissive and unwilling to help in any way. They misled me to pay a full month in advance on a unit, with the promise of a refund if I moved out early. I moved out of the unit one week earlier and never received any refund whatsoever. Stay away from those mugs.

Walacy · 15 March 2023

★★★★★ 5/5

Trustpilot

If I were able to put 6/5 ⭐️’s I would

If I were able to put 6/5 ⭐️’s I would! Sam and Holly have been absolutely brilliant. They’ve made a stressful, long and tedious process a ‘walk in the park’. Will definitely be recommending to friends and using this service again. Thanks,Ryan

Ryan · 17 April 2024

★★★★★ 5/5

Trustpilot

great staff, good prices.

Had to move all my stuff out and I to storage, got to the storage place and was grettes by a man named Josh who was the most helpful and understanding man on the planet. Absolutely would recommend, 10/10 service and reasonable prices.

Daniel · 12 March 2024

★★★★★ 5/5

Trustpilot

Anthony

Anthony is very helpful

Zowie · 22 July 2023

★★★★★ 5/5

Trustpilot

Exceptionally helpful staff and great storagee

Moving to the UK from Brazil wasn't easy, but Brentford Access Self Storage has indeed helped me feel at home! It is very easy to access the storage unit and parking area is excellent. The staff has been exceptionally helpful and Elron has given me all the extra support I've needed. I definitely recommend this storage!

CB · 23 March 2023

★★★★★ 1/5

Trustpilot

Do not go there,I am baffled on the lack of…

I am baffled on the lack of response.Until now i did not get my refund and it has been 3 weeks.You can't make a complaint,can't send emails to finance.Just sending emails to generic inbox.I WOULD NOT RECOMMEND access storage catford.I had enough to chase for my OWN money.

Nono · 20 October 2023

★★★★★ 1/5

Trustpilot

Access no areas only my wallet

Although some of the staff seemed pleasant at times, Access self storage Manchester M22 in general only smiled when your wallet was opened. Paid too much for my unit, I was promised lower, then fined £30.26 for not giving notice. I could go on…

Consumer · 19 January 2024

★★★★★ 5/5

Trustpilot

Friendly staff, Secure location

Friendly staff, flexible and showed us other options for lockers with different dimensions, secure and clean location.

Miss · 24 February 2026

★★★★★ 5/5

Trustpilot

Very Happy with Charlton branch

Recently started renting a Unit from the Charlton, SE London branch. Very happy with my experience. The staff from management to the rest were very friendly and Bea and Shanice matched the cheap quote that I had from another storage company and made me even better and cheaper offer. I accepted it and was very happy. Thank you guys, hence the 5 Stars for you at Charlton branch.

Anar · 12 June 2024

★★★★★ 1/5

Trustpilot

Don’t use Access Self Storage

Agree with Sue. Don’t use Access Self Storage. All our belongings and memories lost in the fire on the 18th of May 2023. Access Self Storage are ignorant and not responding to emails or returning phone calls. No help to customers is provided. People in pain, who have lost everything in this fire, don’t get any explanations to the cause of the fire. They are not keeping your belongings safe and secure. Access Self Store don’t act anywhere near their value statements in caring for Customers. Access Self Storage are arrogant and acting extremely irresponsible in a situation that’s caused so much pain to so many people. No explanations to the cause of the incident have been provided since the fire 18th of May 2023. No explanation to how the fire started, why they didn’t act to prevent the spreading of the fire. I can only assume they don’t have sufficient alarms installed or sprinkler systems to prevent an incident like this to happen.

Maria · 29 September 2023

★★★★★ 1/5

Trustpilot

Misleading service description

I called the company before making the journey to Bracknel. Over the phone, they confimred the information on the website including recieving parcels and using the address for customer's company. In the branch, however, the manager said he's not doing that only for £25!In this company, they do not respect themeselves or their customers. Avoid!

Omar · 5 March 2023

★★★★★ 5/5

Trustpilot

Brilliant Self Storage Facility

The storage space was adequate for my needs, location is centralised and easy to access and the staff are very helpful and professional.

Jupeh · 23 December 2025

★★★★★ 3/5

Trustpilot

Pretty much everything has worked well

Pretty much evrything has worked well, as expected.The annoying thing was to receive a phone call telling me that this unit does in fact have 2 doors and that I must get an additional padlock to secure it.This should have been pointed out when we were first looking at the unit.

Trevor · 14 June 2023

★★★★★ 5/5

Trustpilot

Really helpful staff made the whole process so easy

Really helpful staff made it easy to book storage from start to finish. It was suggested that I could get the space cheaper with another company. But the storage was really close and convenient. And the staff were brilliant and couldn't find fault. It's refreshing to find staff who are responsive to customers needs

Ms · 11 March 2023

★★★★★ 5/5

Trustpilot

Access Charlton

Access Charlton . Staff have been great in helping setting up my units and office space. The girls especially (Shanice and Bea ) worked above and beyond to get me up and running. Julian the store manager was more than fair and listened to his customers needs. Liquid Silver Leadworks Ltd.

Anthony · 4 June 2023

★★★★★ 5/5

Trustpilot

Had help from Holly when I come into…

Had help from Holly when I come into the store the other day, she was a massive help to me and helped me with everything I needed to know. I would definitely recommend the store to anyone, thankyou

Leona · 10 April 2024

★★★★★ 2/5

Trustpilot

Double check your refunds

The staff are really lovely and helpful but both times I have used this company, I have had issues with being refunded either the wrong amount or just not at all. I just recommend double checking you are being charged the given quote and getting the right amount back:)

AJ · 27 July 2023

★★★★★ 1/5

Trustpilot

Still have my money 7 weeks later!

The process of moving in and out was fine they were very friendly people at Sunbury. However, I moved out on 3rd February, almost 7 weeks ago, and am still waiting on a refund of over £200. I've called numerous times and been chasing on email but it doesn't seem to be the branch itself as they seem just as frustrated with the accounts department in Head Office. Completely unacceptable!

R · 19 March 2024

★★★★★ 5/5

Trustpilot

Happy Customer

Access Storage in Charlton have been amazing in dealing with the challenge faced with Storup. They have remained polite and calm and managed to locate my belongings and provide me with alternative Storage solutions. Many thanks.

James · 22 April 2024

★★★★★ 1/5

Trustpilot

I had all my most precious possessions…

I had all my most precious possessions in Access storage Byfleet. Still awaiting cause of fire, the company have chosen to demolish and not offer their 400+ customers compensation for emotional trauma and damage to irreplaceable items. In fact they charged everyone up to the minute everything got destroyed. Now are offering minimum insurance payments with deductions. Cause of fire still not verified. Do not use this company. They plan to demolish and open the facility as soon as possible....Im wondering if they will offer all 400 + customers a discount on storing things in the future!!!. Disgracefully treated and disparaged by this companies attitude. Please use another company and if you are a current customer....move your stuff and do not take out their insurance as they will pay minimum on that too!

Sue · 19 July 2023