Trusted Agent profile · City of Westminster
★★★★★
493 reviews across 1 platform
London, City of Westminster, W1K 7TB
Access Self Storage Limited's office in City of Westminster, at London, is rated 4.4 out of 5 across 493 reviews on 1 platform.
Every review we hold for the City of Westminster office, from every platform, shown as written. First names only.
1/5
TrustpilotNOT REFUNDING
Not refunding when owe money despite chasing up multiple times over the course of a month
Dear Ben, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns regarding your refund, please email customerservices@accessstorage.com and our dedicated service team will assist you further.
5/5
TrustpilotFriendly staff
Friendly staff, easy access just what needed whilst moving home. I would highly recommend Access Self Storage.
Hi Chris, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotGreat price and really helpful staff…
Great price and really helpful staff made it an easy process to take on the storage we needed,
Hi Colin, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
Trustpilothelpful staff
the staff are so obliging and helpful nothing is too much trouble and polite.
Dear David, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
3/5
TrustpilotGood company
We use this company for business and they have a good customer service. The invoicing and payment system is not great.
Hi Paola, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotGreat people, Great Prices!
Great people, trustworthy storage and staff! cheap prices compared to other storage stores, I will use it again definitely!
Hi Manu, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotVery friendly staff
Very friendly staff, they where so helpful and understanding. They made a terrible move pleasant...
Hi Sham, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotWould definitely recommend
Would definitely recommend - The site feels very secure and staff have been very professional and friendly on every visit.
Hi Shaun, thank you for taking the time to write your review. We are delighted that you had such a positive experience and we will pass your comments on to the team.
5/5
TrustpilotVery handy!
Great service, handily located.Gave us just the wiggle room we needed to organise the house.
Dear Lawrence, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotGreat service and value for money 💰
Great service and value for money 💰. Thanks so much for help in difficult time.
Hi Musawar, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
5/5
TrustpilotThe staff are friendly and the place is…
The staff are friendly and the place is safe and convenient
Hi Sam, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotEffective and hassle free way of…
Effective and hassle free way of storing items when needed. Would absolutely recommend. Staff helpful
Hi Gotz, thank you for your feedback, we are delighted that you have had such a positive experience with Access Self Storage and will pass on your comments to the team.
1/5
Trustpilotscam
scam. they sell you services they dont provide and later refuse to refund you.
Dear Customer, we appreciate the feedback on your experience with Access Self Storage and we apologise if we have not met expectations on this occasion. If you have any further concerns, please email customerservices@accessstorage.com and our dedicated service team will assist you further.
5/5
TrustpilotVery good communication
Very good communication, flexibility, and a very good customer service. I really recommend this company.
Dear Flavia, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotAlways such friendly and helpful staff
Always such friendly and helpful staff. It’s a pleasure storing my items there.
Hi Suzana, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotLovely friendly staff
Lovely friendly staff, really easy to get set up. The storage space itself is light and clean.
Hi Sam, thank you for your positive review. We are delighted that we have met your expectations, should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotVery helpful and knowledgeable customer experience
Very helpful and knowledgeable customer services who were accommodating of last minute changes. Regular communication which was appreciated.
Dear Mark, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotExcellent service
Excellent service, great security, easy access to my storage, very friendly and helpful staff
Dear DM Coen, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
1/5
TrustpilotCriminals
They are thieves from the pit of hell
Dear Ron, we apologise that you have not had a positive experience. If you wish to discuss this with us please email customerservices@accessstorage.com
4/5
TrustpilotClear instructions
Clear instructions, friendly staff, nice neat and clean unit, which was easy to access.
Dear Andrew, thank you for your review. We value all feedback from our customers and we are delighted that we have delivered the service we strive to achieve. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotService
Helpful team who understand customers needs. Manager, Asst. Manager and Abdul are always their to support.
Dear Habib, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotSmooth process
Smooth process, friendly staff, secure but just be mindful that not all branches are 24/7 access
Dear Hosam, thank you for your review. All feedback helps us continue to deliver the service our customers expect. Should you need storage again in the future please get in touch. Customer Service Team
5/5
TrustpilotLittle to be said
Little to be said. Both staff I've dealt with have been friendly and helpful.
Dear Graham, thank you for your review. We value all feedback from our customers, and we are delighted that we have delivered the service we strive to achieve. Customer Service Team
5/5
TrustpilotAmazing customer service
Amazing customer service, very friendly staff, Isleworth Access storage is a good location and very spacious storages.
Hi Lee, thank you for your glowing review. We are delighted that you had such a positive experience. Should you need any further assistance please get in touch. Customer Service Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Access Self Storage Limited hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near City of Westminster.
