Trusted Agent profile · Christchurch
★★★★★
144 reviews across 1 platform
27 Saxon Square, Christchurch, BH23 1QB
Leaders Lettings's office in Christchurch, at 27 Saxon Square, is rated 4.6 out of 5 across 144 reviews on 1 platform, including 144 Google reviews rated 4.6.
Every review we hold for the Christchurch office, from every platform, shown as written. First names only.
5/5
GoogleI have been with Leaders for a while and they have always been very helpful. We had a lovely viewing today we have a very nice estate agent called Kennedy who was very friendly and helped to answer all worried and questions. Thank you !
Dear Joy Clark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWe can’t open the window in our bedroom since the beginning ( January 2020 ). They told us that will be shorted before move in but nothing chance. It was really hard on the lockdown to have one of our three windows close. We call them, sent email, sentó to the Christchurch office... but we didn’t have any answer yet.NegativeResponsiveness, Quality
Hi Francis Ortiz, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk. Many thanks, Customer Services Team
5/5
GoogleLeaders have been exceptional with us as a family, after giving up hope on ever finding our dream home, Kennedy and Russel came to our rescue. Nothing has been too much trouble and communication has been clear and consistent! We can’t thank them enough.
Dear Laura Adams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service customer focused, very friendly, they helped me relet my flat very speedily and were with me every step of the way, would thoroughly recommend them to anyone who has a flat or house to rent out. They managed the whole reletting process for me as I was in another part of the country.PositiveResponsiveness, Quality, Professionalism, Value
Dear Mike German! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Christchurch branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleAll problems are resolved promptly by Marque-Louise, or Russell and Lauren, its nice to be able to visit their office even in these difficult times. Rent statements sent to me as a landlord are very clear and needed for my accountant. They always find me good tenants with their hard work and effort from all the team.PositiveResponsiveness, Professionalism
Hi Shelley Hipkiss, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Christchurch branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
2/5
Googlehave tried countless times over the christmas holidays to get my garage door fixed ,had to cancel christmas and need door fixed to get my motorbike out for work ,was promised would be fixed on 1st day i phoned ,still waiting and no reply all iget is someone will call backNegativeResponsiveness
Dear Chris We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleVery pleasant and helpful team at Christchurch. I have been using the branch for letting since way before Leaders took over and apart from head office interfering with the smooth local running, it has all gone very well and the team at Christchurch, over the years, have done their utmost to make me happy and dealt with any problems with tenants very professionally.
Hi Kevin, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
GoogleIt is reassuring as a landlord to be working with Elysia Buswell of Leaders in Christchurch as she always handles issues or any maintenance problems in a fair way for both the tenant and myself.
Dear Bonnie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders Christchurch lettings agents went above and beyond to help us rent our first house in the UK since returning. Super friendly and approachable and always ready to answer questions, would definitely use them again!
Dear Kelly, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GooglePoor communication, they do not have the decency to let you know if you have been unsuccessful in applying to rent one of their properties. Would avoid.
Dear Ja91, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
Googlefriendly and professional staff
Dear Hannah Facey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe best and the quickest service5*
Dear Erzsike Hadnagy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazingly prompt ,courteous and excellent service.As a Landlord I have every confidence in this Managing Agent and this Branch in particular.
Dear Martin Farmer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDO NOT USE THIS AGENCY, YOU WILL REGRET IT - THEY ARE USELESS! THIS WILL BE THE WORST DECISION YOU MAKE. I have allowed this agent 6 months to improve before writing this bad review, but if anything, things have gotten worse. My mother-in-law (in her 80s) has a property being let out with this agency since June 2020 and Leaders have been dreadful - they are not fulfilling their basic contractual obligations and despite our numerous attempts to contact them (emails/calls several times a week), they very rarely respond (1 in every 8 contacts) and even when they do there is no resolution/they can't help because someone else is dealing with it/a new property manager is looking after our property! I certainly wouldn't have a job if I treated my customers like this. To give you an idea of their failings: they didn't notify the utilities that the property had been let even though they said they had we received a bill 3 months after chasing for money (mother-in-law sorted it directly in the end), no inspections on the property mid contract, no inventory at the beginning of the contract despite charging us for it, when they've organised electrical work for a new shower but no earthing has been done (standard practice and agreed to) they refuse to speak to the contractor to get it fixed and expect us to pay another electrician to fix it, we are still waiting for a full itemised bill for some electrical work that needs to be done - 4 chases and so far nothing - this is 6 weeks so far, every income payment bar the first one (which was on time because it needed to be paid upfront) has been late by 3-4 weeks yet we receive no notification we just don't receive the money, we've just been told that the income for this month’s money is in reserve ledger but they can't tell us why (there's nothing outstanding on our account), we are now on our 4th property manager who still seems to have no idea about any of the issues or seems to be remotely bothered by our account at all yet they are happy to have our income, and finally, we gave the agent notice 30th November and at the time of writing 23rd December have STILL not had written confirmation that the tenant has been told (despite being told to give notice on 1st December), that Leaders have acknowledged this, and that the agreed date of vacation (end of April) is as agreed in November! My mother-in-law is in her 80s and it is so stressful for her (she's in tears every week) particularly as she has the stress of looking after my disabled Father-in-law in a pandemic. I’ve tried to help but they won’t answer me either, so it must be incompetence. I cannot believe a company can treat one of their customers so appallingly and get away with it...it may be because my in-laws are old, and Leaders staff are incompetent but seriously, do not use this agent you will just end up regretting it and not getting anything done, your property may also be at risk (because it’s not being managed or checked on), they are just raking in the money for no work! If I could give a negative review (in terms of stars) I would. Leaders will also not even notice this negative review to fix anything, so the next steps in the new year is to report them. This is the first negative review I've written for several years but their behaviour towards one of their so-called valued clients is appalling and I felt I had to share this review to warn others. I am absolutely disgusted by their behaviour! Please save yourself the stress and worry and find yourself a better agent because we certainly will be!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleUnprofessional company, did not turn up to a booked appointment, I had to call to them to find out where they were only to be told the place had been let and no one bothered to call me, people take time out of there working days to go to appointments! I would recommend finding another agency.
Hi Chris, we are so sorry you have had a negative experience. We have been in touch with the branch and they explained that they have been in contact with you about this and apologised for the human error that has occurred. We are sorry for the inconvenience that this has caused you and we can assure you that this is not a normal occurrence. We pride ourselves on providing a high level of customer service, meeting the needs of our tenants and Landlords. If you are still looking for a place to rent, the branch manager Marianne Baxendale will be happy to help. If you'd like to discuss anything further then please don't hesitate to email customerservice@leaders.co.uk
5/5
GoogleBrilliant service, fast response and friendly staff
Dear Derek Yeap Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCurrently starting a tenancy with leaders and Kieran and Russell have been exceptionally helpful and kind throughout the process😁 …
5/5
GoogleHolly blackley was very good in getting my deposit back and gave good service
Dear Andy Fearnhead Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLauren has been very helpful and supportive throughout the rental negotiations. Very responsive to emails and generally very professional with great client care. Would definitely recommend using leaders. From Catherine O'Donohue
5/5
GoogleLucy Stephens recently took over managing my family's property portfolio. She has proved to be friendly, efficient and reliable. Happy to recommend her.
Dear Adam, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe agents were extremely professional, friendly and helpful.
Dear Femi Senu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleElysia has deal with a couple of things recently on my behalf and has responded quickly, with a friendly and professional manner.
Dear Lucy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe agents were extremely professional, friendly and helpful.
Dear Femi Senu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs local landlords, we have always had excellent service from Leaders Christchurch. In particular we would mention Ellie Tripp (property manager) and Russell Crewys as providing a particularly high level of service. Beaulieu Gardens LtdPositiveResponsiveness, Professionalism
Hello Ashley Taylor Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
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