5/5
GoogleLauren was excellent and made our ‘letting journey’ easy and straightforward. She responded to all our queries and helped us with our many questions.
Trusted Agent profile · Christchurch
Leaders Lettings Christchurch reviews
★★★★★
144 reviews across 1 platform
27 Saxon Square, Christchurch, BH23 1QB
Leaders Lettings's office in Christchurch, at 27 Saxon Square, is rated 4.6 out of 5 across 144 reviews on 1 platform, including 144 Google reviews rated 4.6.
Reviews
Every review we hold for the Christchurch office, from every platform, shown as written. First names only.
Google5/5
GoogleFound the service very good with communication always being swift and any problems being rectified quickly. Lucy was our point of contact and she was very helpful throughout.
5/5
GoogleLauren at the Christchurch branch has been excellent, she found us a place to rent and has been really helpful with all the details and paperwork to enable this to happen.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hello Iain Stewart Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleBoth Ellie and Lauren have been exceptionally proactive and calm under pressure. As a landlord I feel well looked-after, with upbeat and easy to deal with people, who provide sound advice with fast execution.PositiveResponsiveness
Agent replied · 11 June 2024
Hello Paul Humphreys Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GooglePlease don’t rent property from themes They liars They make things up to make you look bad and so they can steal your money They are thieves specially Marquee Louise parsons Don’t go thereNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Mr/Ms Sebastien, we are saddened to see that our team in Christchurch have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please reach out to us via email at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper - Customer Relations Team
5/5
GoogleMarque-Louise Parsons I had problems with a previous letting agent but since changing to Marquee I have found her to be both helpful and efficient. She is a credit to the company.
Agent replied · 11 June 2024
Hi Diane Wheeler! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
4/5
GoogleElizabeth and her team gave a really good service and ensured I managed to move into my new home promptly!
5/5
GoogleLauren was extremely helpful and accommodating with our move and we couldn't be more pleased with our new rental property.
5/5
GoogleIncredibly helpful and prompt service, specifically E.Buswell, who is a credit to the company. :)
Agent replied · 11 June 2024
Dear Isabelle, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is the 1st time I have brought a flat to let and all the staff at Leaders Christchurch have made the process very easy and I highly recommend themPositiveProfessionalism
Agent replied · 11 June 2024
Dear Margaret Extance, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleAlways available, all issues addressed in a timely manner. All the people I have dealt with at Leaders in Christchurch are professional as well as easy to talk to. Overall could not ask for a better service - thanks Leaders
Agent replied · 11 June 2024
Hi Sean, thanks so much for your kind words and for taking the time to share your experience. We will be sure to pass your feedback onto the branch.
5/5
GoogleLizzie was a excellent advisor, I rented my property without any problem and Lizzie was always there.. thanks
5/5
GoogleI went to look at a property with my little family, me and my partner was so happy with the help we received from Lizzie, I couldn’t say a bad word against her she was just so kind and friendly she was even lovely to our 3months old little boy talking away to him and he loved her. This agency I would recommend to anyone.
5/5
GoogleWe received a great service from the team when looking for our new home. Ben was so friendly and helpful.
5/5
GoogleLeaders in Christchurch have provided an excellent level of service from advertising our property through to the sale. Many thanks.
Agent replied · 11 June 2024
Dear John, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleEllie Tripp in property services was responsive, attentive to needs of tenant & landlord & gave a feeling of confidence & reliability. Dave CPositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Dear David Chapman, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI was really amazed by their patience and help.
Agent replied · 11 June 2024
Dear Portia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleFab experience with Lauren, very quick and professional. Lots of continuous support via email and perks and benefits renting through leadersPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 11 June 2024
Hi Matt Delo, Thank you for the great review of our Leaders Estate Agents Christchurch team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleVery happy with Lizzy, she helped me the hole way with getting my new rented home, she could not of been more helpful with everything, any questions I had she was more then happy to help, and even drove miles put her way to get paper work, couldn't be more grateful, and can not wait to move in just a few days.
5/5
GoogleOur property manager, Ellie Tripp, is easy to communicate with, professional and does her very best to assist us.PositiveResponsiveness
Agent replied · 11 June 2024
Dear Sara G, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
1/5
GoogleEmailed and phoned about a rental property no one bothered to replyNegativeResponsiveness
Agent replied · 11 June 2024
Dear Graham We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleThey literally ignored my mail and did not reply. And by the time I called they have already rented to somebody else.
Agent replied · 11 June 2024
Hi Ms/Mr Moldovan, we are saddened to see that our team in Christchurch have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleAmazing service Your team worked quickly and efficiently to move me into my amazing new home with no fuss at all, thank you to everyone involved
Agent replied · 11 June 2024
Hi there, thank you very much for taking the time to share your feedback. We hope you enjoy your amazing new home!
5/5
GoogleGreat dealing with Leaders, good communications throughout and very professional.PositiveResponsiveness, Professionalism
Agent replied · 11 June 2024
Dear Pete Holloway, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
