Trusted Agent profile · Chorley
★★★★★
168 reviews across 2 platforms
24 High Street, Chorley, PR7 1DW
Reeds Rains,'s office in Chorley, at 24 High Street, is rated 4.5 out of 5 across 168 reviews on two platforms, including 155 Google reviews rated 4.6.
Every review we hold for the Chorley office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently moved into our new house and we can’t thank Sam enough over at Reeds Rains Chorley. He has been amazing from the very start and so professional. The turn around for the property was super quick and we have been so pleased …
5/5
GoogleThroughout the move they kept me upto date on the progress. If I ever need to use them again I won't hesitate. We'll recommend
Thanks Paul, it was a pleasure to help!
5/5
GoogleI dealt with Roy throughout the process of selling our flat. They sold the flat within a couple of weeks of it being on the market and remained in contact throughout pushing for our best interests. He worked very hard when chasing …
1/5
GoogleSingle handedly, the WORST service I have ever received. Being a tenant, unfortunately we don't get to choose who our Estate Agents are - especially with the current housing issues, but honestly if you do have the choice I strongly advise against Reeds Rains. Firstly they tried to rob over £300 off me and my boyfriend to end our contract early, due to me becoming pregnant and having to move back to my hometown for family support. £300 pound. They were having a laugh, told them immediately that I will have to check with Citizens Advice about these 'fees' because If there's one thing I'm not its a mug. So as soon as I said this, magically the fees got wiped due to a 'mix up' - convenient. Then we eventually do move out our property and they tell us the deposit of nearly £600 will be released to us 7 days after moving out, well 3 weeks later and you guessed it... we are yet to receive that money. I have emailed multiple times, with no reply. Every time we called the person was 'out' and would call us back, which again never happened. We literally just kept waiting and calling and waiting, they told us that it would be with us by xxx date. It wasn't. Eventually, 2.5 weeks after moving out we call them, only to be told the refund was never processed - what a surprise, and it will 'be with you by the end of the week', well the end of the week is looming and still no refund. Genuinely just robbing, lying creatures. Oh and not to mention they deducted £70 from our deposit for a 'professional oven clean', I asked for an invoice for this, which of course is yet to be sent over. I won't be letting that slide either. Genuinely if they don't buck their ideas up I have no choice but to take this further as at this point it is robbery. Avoid at all costs, if you are in a position to do so.
1/5
GoogleTerrible! I took time off work to view a property, (as they dont do viewing times to suit people who have a job) i arrived 5 minutes late due to worse than normal traffic i had messaged ahead to let them know, when i arrived i was told by the lady at the house that they had rang her to say the viewing had been cancelled i rang the office who told me it was cancelled because i was late no one had rang or messaged to tell me very unprofessional.
5/5
GoogleReeds Rains Estate Agents Chorley have these amazing and human loving people as associates.. From the very start of my application to my moving in, Lucy who was assigned to me was both professional and loving. I have never met a team of persons like these and I will always be grateful for all they do to promote how to treat fellow humans. Lucy deserves more than just this review, she is a star ⭐️⭐️⭐️⭐️⭐️.. thanks for everything Reeds Rains Estate Agents... My kids love the new home crazily.
5/5
GoogleHad the pleasure of having Reeds Rains liason between all of the people involved in my purchase and sale. They are beyond professional, polite and understanding. Ruth, who I had the most dealings with, went up and beyond to make the transaction as smooth as possible. She is an absolute credit to the company and held the whole operation together. If you are looking for a perfect estate agents: choose Reeds Rains without hesitation! I wish I could leave more than 5 stars.
5/5
GoogleWe have recently sold our apartment just outside Chorley town centre and we cannot speak highly enough of the service and support we received from the team at Reeds Rains Chorley. We believe that achieving an offer within just a couple of days of the property going up for sale was due to the excellent description of the property and the local amenities written by Reeds Rains and posted on the various property websites. We were proactively kept informed of progress and, in the event that we did have any questions or queries, someone was always on hand to help. There may be 'cheaper' estate agents out there but we are firm believers in 'that you get what you pay for' and the level of professionalism, advice and support was worth every penny. We would certainly use them again in the event that we look to move in the future.
5/5
GoogleThanks to Ruth and the team for making the purchase of our first home smooth and easy.PositiveProfessionalism
Hi Sophie, Thank you so much for your kind words about Ruth and the team - it is very much appreciated Best wishes for the future Roy Sermon Branch Manager
5/5
GoogleSonia and Brooke made the whole process of finding a new home to rent hassle free. Friendly, efficient and professional, they were a joy to do business with. Would not hesitate to use them again. A credit to Reeds Rains
5/5
GoogleWe have used Reeds Rains and dealt with Gemma, who we found to be excellent - very friendly and personable, but also extremely knowledgeable of the market (and the statistics!) which was really helpful. We would highly recommend Reeds Rains, and have done so recently to relatives. Top marks.
5/5
GoogleReally surprised at some of the earlier dated comments. From my recent experience, Rob and the team have been helpful, professional and efficient in letting my property. I have no issues, they have done what they said they would do, when they said they would do it. I would recommend
5/5
GoogleI recently bought a property through Reeds Rains Chorley office. From the initial offer stage through to completion, the team were responsive and helpful throughout. A big thank you to Ruth & Janet, would highly recommend!
5/5
GoogleThe service I received from Ruth was superb from start to finish. She was very helpful when I had queries and answered them quickly. I would recommend Ruth and the team for selling a house.
5/5
GoogleRecently purchased my 1st home which was marketed by Reeds Rains Chorley. Darren was great with helping to source our mortgage and to keep things moving. Roy became more involved later on and kept us well informed as the purchase progressed. 10/10 thanks very much.
5/5
GoogleReed Rains have managed our family house for the past six years and just recently, we decided to sell. Roy and the team kept us up to date with the viewings and eventual sale. Great service and certainly can recommend the Chorley team.
5/5
GoogleExcellent business to deal with. they sold the house before the board went up! The staff were able to deal with all my queries immediately and answered the phone calls promptly. Kept me up to date with the process right through to completion. I would definitely recommend Reeds Rains Estate Agents ChorleyPositiveResponsiveness, Quality, Professionalism, Value
Hi Julia, Thank you for your lovely review. I'm so glad we could be of assistance and that you were delighted with the service received from the team. Kind Regards Roy Sermon Branch Manager
5/5
GoogleAll the staff were friendly, professional & proactive from the outset.They provided clear instruction & guidance throughout. We would be happy to recommend Reeds Rains to anyone who would like to sell or buy a property by using their services
1/5
GoogleAwful. Company to deal with they will undervalue your property to sell it quicker and not market it very well
Hi Matthew, I have checked our system and can't see we have ever completed a valuation under your name? If you could please contact me directly on roy.sermon@reedsrains.co.uk or alternatively call me on 01257 267626 with further details I will be more than happy to discuss. Thanks Roy Sermon, Branch Manager, Reeds Rains Chorley
5/5
GoogleVery friendly, efficient service when renting a property
Thanks for your kind words James
5/5
GoogleGreat service from all the team, helpful, informative and kept up to date through the whole process. Highly recommend
Thanks Beverley, it was a pleasure!
5/5
GoogleAbsoulete brilliant service. Really helpful and try their best with selling property. All the girls Toni, Ruth, Kelly, Gene and especially Jemma have been great. Would recommend and definetly use them again in the future. 😁 …
5/5
GoogleThe staff at Chorley were very helpful, efficient and polite. They answered all queries quickly and fully
5/5
GoogleLucy really looked after me when finding my first rental. From answering the phone to finding me a place that hadn’t even been listed yet, her and her team were really understanding and supporting. Can’t recommend them highly enough and will hopefully continue to use them in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains,'s Chorley office has 168 reviews across two platforms: 155 on Google, 13 on Facebook.
Reeds Rains, Chorley is rated 4.5 out of 5 across all 168 reviews, and 4.6 out of 5 on Google from 155 reviews.
Reeds Rains, Chorley, 24 High Street, Chorley, PR7 1DW.
