Reeds Rains Chorley reviews

★★★★★ 1/5

Trustpilot

0 stars or less - useless complaints department

0 stars or less. Complaints department is pretty useless. Unfortunately I don’t think there is a complaints procedure about a complaint against the complaints department. Woman answered like a teenager with a bad attitude sounded immediately like she was up for an argument, to call her a manager in this field is degrading to those who are that actual profession. Had a lot of wrong information. Not professional, being advised that my out look on life needs to change and simply siding with the landlord on every front no professional phone etiquette. Being told my complaint to save £100 was ridiculous, Completely uneducated in contract law, but adamant that she was correct and everything I did say that was clearly correct got responded to with a ‘yeah, but…’, no sign of taking responsibility,admission or apology when they are incorrect about something. Not sure if she has been trained in how to deal with customers with complaints, almost as if she expected me to be happy about making a complaint. Needs further training.

NA · 6 December 2023

★★★★★ 5/5

Google

We changed from another local estate agent to Reeds Rains after experiencing a lack of communication and a number late arrivals for viewings. In fact, we had more than one instance with the previous estate agent where the viewing party had …

Shaun · 16 July 2025

★★★★★ 5/5

Trustpilot

Very helpful and professional service…

Very helpful and professional service thank you. 😊

MR · 14 May 2026

★★★★★ 5/5

Google

The team at Reeds Rains Chorley are just brilliant!! We have mainly dealt with Janet, Roy and Toni but the whole team are so on the ball and so professional. They personally get to know you, what you want and you really do feel like they care. I would not hesitate in recommending them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Joanna · 22 June 2020

★★★★★ 1/5

Trustpilot

Never again

Requested repairs to the property that I was renting in multiple occasions, never happened, and currently 3 weeks after moving out and still have not received my deposit back and can't seem to get a straight answer. The flat was dirty when I moved in, I cleaned from top to bottom when I moved out including shampooing and wet vac to carpets. it was way cleaner than when I moved in. Yet still won't return my deposit. Leaving me struggling to pay my bills, fuel my car and buy food.Thanks for putting me in this situation.Plus when the flat was for sale whilst I was a tenant, I found out when they booked a viewing! I wasn't even informed it was for sale.*Update*Further information provided as requested and no response from them since.

Ben · 24 November 2023

★★★★★ 5/5

Trustpilot

Very Good from all staff at the branch 👍

MR · 4 May 2026

★★★★★ 1/5

Trustpilot

The worst company in the UK

If there is a minus one million star, I would definitely give it to Reeds Rains, which is the most gross company in the UK from the start of the universe. How tolerant the britons can be to let this kind of company last for more than 150 years. After I became a tenant, the emails from them read like it was from a concentrate of Adolf Hitler, Vladimir Putin and Kim Jong-un. I have requested to add another name to my renewed contract. After 6 months they told me they forgot it and asked me to provide the info about the name of my renewed contract so they can carry out some other procedures (Yes, still not care about my request). Three days later, their aggressive and unprofessional staff blamed me for not providing information and threatened to make it worse. I f**king have a life,I am not some simpy who checks email boxes every day just for your emails. Of course I replied aggressively as well. And they didn’t offer any apologies. Well, it is not worth complaining like this if the story just stops here. Months later, their regular inspector came and inspected this house, which was smooth and there was a small issue. The inspector didn’t mention it needs to be replaced, and all I need to do is to use bleach to clean it. However, another aggressive and unprofessional c*nt dropped me an email and threatened me that they would tell the landlord and they want me to replace the whole thing, which was restored to the original state by bleach and didn’t take me 5 minutes. This time I did not send aggressive emails again, because all people in this company are like this. There is no reason to argue with c*nts. I have just told them I would leave and found myself another place to live. So dear reader, if you have already taken so much time to read my comment, why not take my advice as well, “Run, Forest run”. THIS COMPANY IS ON MY BLACKLIST FOREVER!!

FuckReedsRains · 24 June 2022

★★★★★ 5/5

Google

"Excellent & Professional Service" Anybody wishing to use Reeds Rains in Chorley, we cannot recommend them highly enough; from initial contact through to completion for our rented property, its been seamless and professional. Sonia and her team at the branch have been excellent in all areas, I am sure Landlords appreciate they way Sonia and her team handle looking after their properties. Cannot promote them enough having many years moving around the country on Business, well done to Reeds Rains having such a great brand ambassador in Sonia at the Chorley Branch.PositiveResponsiveness, Quality, Professionalism

Adrian · 22 June 2022

★★★★★ 5/5

Google

I have just sold my late father's house thanks to the excellent service received from Roy. At what was an emotional time I found Roy to be extremely professional, friendly and honest. His knowledge of the local area and housing market was outstanding. He kept me informed of progress at every stage from the initial valuation, viewings through to completion. I would not hesitate to use again and would highly recommend to anyone. 10/10 for Roy and the team from me.

Clare · 22 June 2022

★★★★★ 5/5

Google

We have recently moved into our new house and we can’t thank Sam enough over at Reeds Rains Chorley. He has been amazing from the very start and so professional. The turn around for the property was super quick and we have been so pleased and grateful for all of Sams help. Nothing was any trouble. We was kept update with everything and any questions we had were fully answered and sorted straight away. Thank you so much for all your help Sam. We appreciate it so much and so happy to be in our new house ready to make it into our home. We wouldn’t of been able to do this without your help.PositiveResponsiveness, Quality, Professionalism, Value

Lucy · 22 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Many many thanks to Olivia at Reeds Rains Hebden Bridge in helping us secure our latest home move, it was a property that we didn't expect to be offered, due to the area and the size of the house, which on both aspects are great, so it was a really pleasant surprise on getting our rented property.From the initial viewing to then liaising with Olivia / Reeds Rains, nothing could have gone smoother, highly recommended.This is the second time we've used the services of Reeds Rains, after we used the Halifax branch back in 2015 to sell our property, of which on that occasion all went well.. won't hesitate again to use again once our tenancy expires in 2023.Thank you Olivia and Reeds Rains.Jody and Tim

Tim · 16 June 2022

★★★★★ 5/5

Trustpilot

Outstanding service throughout the…

Outstanding service throughout the process. Wendy has been going above and beyond my expectations.

Peter · 18 October 2024

★★★★★ 5/5

Trustpilot

Feeling More Secure

A big THANK YOU to Phil Simpson , from the Burnley branch ,he listened to me twittering on about our concerns , disappointments and insecurities renting our home , he didn't rush us , he checked the house then explained clearly to husband and me what he thought best for us , he would also talk to our landlord which he did then rang us back to let us know what the landlord had said . Since last October we have felt we needed to move , not easy at our age , since Phil rung us we feel we can stay in our home and be happy here . We are so grateful. Mrs C.Pinkney

Christine · 10 June 2022

★★★★★ 5/5

Trustpilot

House sold with the first viewing.

Alexander · 22 May 2026

★★★★★ 5/5

Trustpilot

Apartment Purchase in Eccles

We recently purchased an apartment in Eccles, via Reeds Rains, Salford Quays. For various reasons (nothing to do with Reeds Rains), the purchase took over 9 months to complete. Throughout this time Laura was extremely helpful, both in enabling us to visit the property on several occasions, and also in chasing up the seller, when it seemed that both sets of solicitors were just letting things slip. Without her help, I can't help thinking the process would have taken more than 9 months.

Robert · 31 May 2022

★★★★★ 5/5

Trustpilot

Excellent service.

I can’t express enough how pleased we have been with the service we were given by Reedsrains estate agents during the sale of our house. They were always so friendly and ready to answer any questions we had. Sue was so lovely even rang to say we had sold it felt really personal. I would definitely recommend there services thanks again Reedsrains.

Gillian · 20 September 2018

★★★★★ 5/5

Trustpilot

Excellent estate agents

Simple process, clear communication. Ethan has been fantastic throughout, great customer service, knowledgeable and efficient.

Ciaran · 26 September 2024

★★★★★ 5/5

Trustpilot

First home

When having a look for a first time home, me & my partner were a bit lost, trying to think of what all our outgoings, new build or old build & were I would stand with gaining a new job, We were put through to Peter & he made us so comfortable straight away and went through everything step by step and spent time making sure we would know everything before buying a house. What should we do and what shouldn’t we do. Eg what’s negative to a bank on a bank statement/ credit cards ect, He made sure we understood and how to improve this to get more lenders to accept, Peter made sure we understood that not many banks would lend as I had a career change and once my probation period is over I would have a lot more chance. We have decided to wait abit longer and get back in touch with Peter when we are ready to buy, hopefully end of summer. We didn’t feel pushed or rushed, & he advised us if we saved a bit more the price of our house can increase so we would have more choice, overall Peter was super helpful, and we can’t wait to work with him, and for him to help us buy our first home come this autumn 😊Thanks Larisse

Larissa · 20 May 2022

★★★★★ 5/5

Trustpilot

Lauren at the Bamber Bridge Branch

Just a quick note to say thank you to Lauren Riding at the Bamber Bridge Branch for her help with our 2 rental properties we have with Reeds Rains. She has brought back that personal professional touch. Lauren gives 110% to help us out and fix any issues or queries we have. Great to have a "Hi Leon" at the beginning of an email and not just a blank generic email.Once again Lauren, thanks for your personal professional manner.Leon & Wendy

Leon · 16 May 2022

★★★★★ 1/5

Trustpilot

Lack of concern for Tenants and poor service

I rent a property through Reeds Rains in Blackpool. We have suffered over 8 years from poor responses for jobs to be completed and the landlord informed. Most recently my bedroom window which will not close properly was reported in July during a house check.After a number of emails someone came to get a quote for the landlord 23/08/23. Since then we have continued to regularly ask when the work is being done. Yesterday I went into the office has it is now getting colder and it is becoming a bigger issue. I was told that a different company will give a quote but not when this will happen. I feel that tenants are not treated with respect or importance by this company.

Jill · 26 October 2023

★★★★★ 5/5

Trustpilot

Reeds Rains Holmes Chapel

We had an excellent experience renting a bungalow in Holmes Chapel for 6 months recently through the local Reeds Rains agency. From first to last, we found the welcome, customer service, professionalism and ease of communication to be first class. Just want to say a big thank you to Tallulah-Mae, Oliver, Rose and the whole team for turning a potentially stressful move into a very pleasurable one. We will be recommending your agency to family and friends. Thanks again, Karl, Irina and Misha

Karl · 12 May 2022

★★★★★ 5/5

Trustpilot

I wanted a known brand and a company…

I wanted a known brand and a company that offered an attentive and professional service. I knew Clark Morton the branch manager from working together 18 years ago. He has always been polite and courteous and his team reflect his professionalism. I received several viewings very quickly and it sold as quickly. The feedback has been excellent and regular

Mr · 20 November 2024

★★★★★ 5/5

Trustpilot

I had a really great experience at…

I had a really great experience at Pontefract branch when looking for a new property to rent.Everything went very smoothly, from booking a viewing, through application and moving in date.I found all the staff very friendly and helpful. Many thanks to Jake for his excellent customer service and communication skills, making the whole process pleasant and efficient. I would definitely recommend and use this branch again .

Rachel · 31 July 2023

★★★★★ 5/5

Trustpilot

Salford Quays branch - A pillar of support

Thanks to the wonderful sales team at the Salford Quays branch, we completed our first-time home purchase.Because of my own mistake, the purchase took longer than normal. However, our sales agent Laura had been caring and professional throughout the process. She did a good job resolving conflicts between the buyer and the seller. No matter how petty the issue is, she listens, reassures me and follows up properly. Especially as a first-time buyer, I could’t thank her enough for her effort and insights. Special mention to Jozeph and Todd, the teamwork at Salford Quays is as apparant as their service quality.In short, great communication and impressive response time to calls and emails. We are so happy with our new first home. I would definitely consider using this branch's service again in the future!

Amelia · 19 April 2022