Reeds Rains Chorley reviews

★★★★★ 5/5

Google

After several research, I finally located the ideal rental property with Reeds Rains Chorley. A fantastic crew that responds quickly to inquiries. Lucy was a huge help in making the process less stressful and went above and beyond to ensure the transaction went as smoothly as possible. She is an outstanding asset to the company and has kept the entire operation running smoothly. They are extremely professional, courteous, and understanding. If you are on the lookout for the best estate agents, go no further than Reeds Rains! Thanks again Lucy and Team. Setri

Setri · 22 June 2023

★★★★★ 1/5

Trustpilot

Bamber bridge office lettings department

This was once a long and detailed review of my personal experience of renting through this branch over the past few years.The lettings manager from the branch contacted me by phone today (02/02/24) and after spending a little time reflecting on the first half of our conversation, ive decided to remove the contents of my original review, albeit not for the reasons said letting manager suggested during the call.My original rating, unfortunately remains the same.As part this amended review, I will say that I dont think Reeds Rains process of having a member of staff that the review relates to, call you, out of the blue, is the best approach to resolve issues raised on here. In my line of work, which granted, is very very different to this line of work, we ensure such issues are never dealt with by someone directly involved in the matter, and instead by one of our complaints team, who is usually from a different office. Im sure most would agree that this is a sensible approach in any business as it ensures fairness and impartiality and maybe a process Reeds Rains could consider adopting in the future? I don't feel as though I can go into detail about what was discussed today or the way they conducted the first half of the call, but, whilst we did manage to end the call on civil terms, I was left feeling somewhat bothered/upset by the way I was spoken to and also with some of the things that were said to me. So, in keeping with trustpilots' steer on providing constructive feedback, I believe some further training on how to conduct conversations with people and just some general customer service upskilling could be beneficial to that member of staff.I can say that we are now at a point where, hopefully, the ongoing issues we are having will be resolved soon.As I'm sure anyone reading this is aware, this is a review site, and my review rating is a reflection of my personal experience. I'm sure others have had different experiences, and this site is here to provide you with both the good and the bad. However, that being said, personally, I don't recommend this branch, based on the experiences I've personally had, which unfortunately, I no longer feel comfortable detailing on here.Just updating this as has come to light today that Reeds Rains have zero knowledge/recollection of the branch lettings manager, Lauren Sankey, phoning me from 01772336183 at 16:36 on 02/02/2024, where she spent the majority of the 16 minute 39 second phone call berating me, being unbelievably rude to me and also accusing me of slander. Hopefully that helps jog your memory.Now I've spoken directly to my landlord I feel a lot more comfortable in saying that this branch's lettings department is awful, they are genuinely the worst I have ever dealt with in all the years I've rented properties, which is sad, as up until a year or so ago, they were brilliant.

Louise · 11 June 2024

★★★★★ 5/5

Trustpilot

Hedgerows road Leyland, early days

still early days ,but at the moment. I will pass comment after full process has been completed.

Gary · 14 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service The staff at Reeds Rains Ormeau Road…

The staff at Reeds Rains Ormeau Road made selling my house an easy process Ryan who was the estate agent whom I was dealing with was my main point of contact and was always very friendly, approachable, pleasant to deal with and knowledgeable as was Grainne the main negotiator who gave me good advice when required who I dealt with over phone and kept me constantly updated throughout the transition of selling the property which was sale agreed within a matter of weeks. I can highly recommend them

Nicola · 23 May 2023

★★★★★ 5/5

Trustpilot

Selling experience

Everything! I have used a few estate agents over the years and I would say, these are by far the best I have dealt with. The staff are very professional, approachable and very quick to reply to queries. David is an asset to the company, nothing is to much trouble, he is a very hard worker and yet still remains pleasant and approachable. I am a bit of a forgetful fruitcake, but they have managed to keep me on track and everything is going great. The girls I have spoken to have all been lovely. If I were to sell my house again ( which I am never going to) I would use Reeds Rains with no hesitations.

Debra · 17 May 2023

★★★★★ 5/5

Trustpilot

Thank you

Purchased a house through Reeds Rains Huddersfield, the staff have been excellent and responded to my queries efficiently. I would like to say a special thank you to Ronnie who went out of his way to make the process smoother and provided regular updates. Thank you all.

Jas · 7 June 2023

★★★★★ 1/5

Trustpilot

Really awful company to deal with

Really awful company to deal with. They lie many times and avoid responsibility for their incompetence, Integrity is missing in bucketloads but greed is a paramount behaviour. Why this company is allowed to operate as a tenancy management company with utter contempt toward the customer is beyond me. Hard faced liars. Not a thread of sincerity. Absolutely stressful to deal with and will never go back.

Joanna · 25 September 2020

★★★★★ 5/5

Trustpilot

I had a great experience with Reeds…

I had a great experience with Reeds Rains. Simon and Kurtis were very informative and keep me updated through out the process.

Ms · 22 October 2024

★★★★★ 5/5

Trustpilot

Freindly helpful service…

Staff very freindly and helpful have kept us up to date with things. Never too much trouble even when i was phoning quite regularly no one made you feel like you were a nuisance , they seem to understand the stress of moving . Would highly recommend reeds rains

Jane · 28 April 2026

★★★★★ 5/5

Trustpilot

What a great Team at Reeds Rains…

What a great Team at Reeds Rains Woodseats they have been so helpful over the past 4 years, I have rented twice from them Thankyou Guys! ⭐️⭐️⭐️⭐️⭐️ much Recommended!!

Wayne · 14 September 2026

★★★★★ 5/5

Trustpilot

Gosforth Team

The team at Gosforth Newcastle are knowledgeable about the area and the market. I have used their services for several years. Their strength , in my opinion , is their ability to deal with queries and problems quickly. They are always easy to reach by phone and email and a pleasure to talk to. Thank you Kirsty, Phil and Maddie.

CustomerR · 26 June 2024

★★★★★ 1/5

Trustpilot

Reeds Rain Blackpool - poor Customer Service and Liars

Reeds Rains Blackpool provide a shocking service to tenants/potential tenants. I viewed a property on Saturday and emailed after the viewing to say I was interested but needed the remnants of the previous tenant removing (including dirty pillows and shower gel) and some electrical things checking to confirm they all were in satisfactory working order. I expected at least an email to thank me for my interest but nothing so I called and left a message for the negotiator to call me back. No return call so I called again and was told by the other lettings person that the landlord had rejected my interest with no explanation available. The negotiator, Hannah, had left at this point. I left a message for her to call the following day and still no contact. I rang two more times and finally got to speak to her but she though being told no was satisfactory with no explanation. I said she was meant to negotiate with me and the landlord as without a tenant there is no let. I agreed to store the tat in the cellar and asked her to go back to the landlord. We then got cut off and I rang back and her colleague refused to transfer the call! I advised the Hannah was taking my details (again) and was going to speak to the landlord. She then put me on hold without warning and then came back to say that half an hour ago, the landlord had called to say that their friend was taking on the house. I left it here, but my partner called up today to show interest int he property and was told it was still available! So not only is the customer service atrocious, they are liars too! Avoid at all costs.

Miss · 8 March 2023

★★★★★ 1/5

Trustpilot

What an absolute joke

What an absolute joke they are sold house quick but took 7 months to complete. They always had an excuse . Never there fault When rang up to chase they was just about to do it ? Never kept me upto date . Never rang back when supposed too

Carl · 13 January 2023

★★★★★ 5/5

Trustpilot

Great service and professionalism.

It was a great experience dealing with Reeds Rains. I just landed in UK and I struggled a lot in finding a place as per my need, but special call out to Gurdit for his attitude and professionalism to make this deal for me. I dealt with Many agents before when I was here last time but Team Reeds Rains is best in every aspect be it responding to calls, emails and top class service. Thank you Gurdit and Team, much appreciated.

UP · 10 February 2023

★★★★★ 4/5

Trustpilot

Jennifer goes above and beyond

Jennifer is so helpful. Nothing is too much trouble for her. Very efficientAlways keeping us updated with the property.

Pamela · 4 November 2024

★★★★★ 5/5

Trustpilot

Best lettings agents in the area - Gosforth

The staff at reeds rains Gosforth couldn't have made our renting experience any easier. From the viewing all the way up until us moving into the property they have been helpful in anyway they could, even down to recommending companies to help us move with us not being from the area. Big shout out to Phil and Kirsty!

Kirsty · 11 July 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly agency with a…

Very helpful and friendly agency with a very good knowledge of Rye.

Gary · 22 May 2026

★★★★★ 5/5

Trustpilot

My Initial Call with Lucy was warm and…

My Initial Call with Lucy was warm and welcoming, she was able to accommodate myself for a viewing soon as due to my work schedule, ever since Lucy has followed up and has been nothing but above and beyond for myself and my wife, she has kept us in the loop from start to finish I would definitely highly recommend anyone to approach Lucy as I am confident that you will receive the highest level of service that we have received I am grateful for the fast and efficient process to renting my home. Once again perfect service from Lucy and the team.

Danielle · 25 January 2023

★★★★★ 5/5

Trustpilot

Friendly and approachable team

Friendly and approachable team, kept us fully informed all the way along. Very professional

Sharon · 4 May 2026

★★★★★ 5/5

Trustpilot

Excellent services

Excellent services, e.g. friendly and helpful staff, the responses speed were quick and knowledgeable.

Yi · 4 May 2026

★★★★★ 1/5

Trustpilot

Why do we still need Estate Agents in 2024?

Apparently this estate agent can only sell houses during THIER opening times. How ridiculous. All they need to do is contact the seller to ask if they are happy to undertake a viewing after work, around 5-6pm. If the seller is not happy with that, fine, I'll respect their wishes and find another property. My wife and I are registered with them and we've already viewed another property where the vendor showed us round. Don't the majority of people who want to buy a house work for a living? I thought estate agents had modernised their practices but Reeds Rains still seem stuck in the 80s.

Zahid · 6 March 2024

★★★★★ 2/5

Trustpilot

When the going got tough, the manager went AWOL

This is in reference to the Rye Branch.All started well with my intended property purchase, but I was to learn I made a big mistake in using their recommended company of conveyancing solicitors.When the latter proved to be simply appalling, the branch manager decided to go AWOL. No attempt was made to retrieve the situation or to contact me.That was the end of the potential sale. So very disappointing.

PeterQS · 17 November 2023

★★★★★ 5/5

Trustpilot

Great experience

Simon and Kurtis made the selling of our home very straightforward. Easy to contact and no question ever too small.

Donna · 3 October 2024

★★★★★ 5/5

Google

Couldn't recommended Roy and his team enough after successfully selling our home. From start to finish the attention to detail was 100% and they chased until the last minute of exchanging contracts. They were very knowledgeable and trusted them fully with advise given throughout the process. Thank you!

Daniel · 25 November 2024