Bridgfords Chorley Sales reviews

★★★★★ 1/5

Trustpilot

Bridgfords Gosforth

Bridgfords Gosforth - categorically the worst letting agents I have ever dealt with. They were very efficient at getting credit checks completed and the rent and deposit organised. After that though the service was appalllng. We picked up they keys a few days before we moved in and noticed a wash basin in the ensuite was smashed, and the premises was generally dirty (not mentioned on the inventory). Rang and advised - and said they could access the property to repair if necessary. It was not repaired when I moved in and I was advised this was because I needed to report through their portal. In the first week I had to report repairs - washing machine not plumbed in, broken toilet seats, kitchen cupboards so dilapidated the drawers fell out when opened, gas fire not working, thermostats missing/broken on radiators, ventilation fans not working plus the smashed basin. It took them 7 weeks to get some of the repairs done, the remainder were outstanding when I left 6 months later. I chased and chased but just got told they aren't priority repairs (repairs on white goods are supposed to be prioritised). Once I handed my notice in they were super efficient at arranging viewings to get some other poor fool to pay £850 to live in a cold badly maintained property.Although I have seen a copy of the check out report which mentioned lots of issues, all of which predated my tenancy, I have never had confirmation that the Land Lord is happy ( They brow beat me into taking a zero deposit arrangement which was very expensive so I don't have a deposit to come back) All in all swift to take your money slow to respond to issues and communications demonstrate how little they care about their tenants. I cannot recommend highly enough that you avoid this business like the plague.

Sally · 5 August 2023

★★★★★ 5/5

Trustpilot

A cheerful professional that brightens up your day...

I am the director of GLY UK Immigration Support Services Co. Ltd. which serves our HK clients in finding ideal homes here in the UK. Over the years of our operation, we learned to value true professionals in the estate agencies, who are, like Louise Coghlan of Bridgfords, very enthusiastic, responsive, and very patient to answer questions and resolve issues we encountered during the renting process. Louise is also one of the most cheerful estate agents I have ever met…so pleasant to talk to and to work with!.I am always pleased to recognize a true lettings professional who demonstrates knowledge, passion and commitment to her work. And me and my team are grateful for the support Louise has given us!Jonas FungDirectorGLY UK Immigration Support Services Ltd.

GLY · 12 July 2023

★★★★★ 5/5

Google

Brilliant experience with Bridgfords. Katie and Lyndsy was very helpful and friendly. They work very professional and efficient. They went out of their way to make the tenancy process as easy as possible. I would highly recommend Katie, Lyndsy and Bridgfords to everyone .

Family · 24 October 2023

★★★★★ 5/5

Google

I have bought my first house in 2022 through Bridgfords and it has been such a pleasant experience. I would highly recommend the team at Bridgfords (in particular Emma) to my friends and will be sure to use this company again in the future!

Lewis · 24 October 2023

★★★★★ 5/5

Google

Our move was successful and mostly ran smoothly thanks to the lovely staff at Bridgfords (Chorley). My family want to say a big thank you to Katie and Adrian, who were so friendly, polite and understanding throughout our move into our first family home.

Aaron · 24 October 2023

★★★★★ 5/5

Google

We had to leave our current property due to a terrible landlord and mould, and our letting agency weren’t very supportive. Bridgfords on the otherhand have been fantastic, moving in was really simple and they were on hand to answer any of our questions! They’ve supported us while we’ve settled in, and at no point have we felt left in the dark. If we are to move in the future, we will be sure to try and choose a property they manage. Thanks, Trey & Tyla

Trey · 25 June 2024

★★★★★ 5/5

Google

A massive thank you to Emma and the team at Bridgfords! They have been so helpful and kept us up to date through each stage of buying our first house. Would definitely recommend 😁 …

Rosie · 26 April 2024

★★★★★ 5/5

Google

I can’t recommend Bridgfords enough. As a first time landlord, I felt quite out of my depth with letting out my property but Cathy and Lyndsy couldn’t have been more supportive, answering the millions of questions I had!

Nicole · 10 August 2026

★★★★★ 5/5

Google

Best estate agency out there(especially Chorley branch) So helpful through the whole process tho! I want to thank Steph,Louise and our mortgage advisor Gemma for the hard work and effort they’ve put in the whole process! You girls are real professionals! Keep the good work and i wish you all the best! Regards Damian 😊

Ouch · 24 October 2022

★★★★★ 5/5

Google

Louise and her team minimised the stress involved in buying by providing regular updates, chasing solicitors on both sides and handling all queries efficiently. This even continued after completion as aftercare with calls to check there were no issues with the purchased property.

M · 24 October 2023

★★★★★ 5/5

Google

Could not be more happy with the way the sale of our property went through with Bridgfords, thanks to Emma and Louise. We sold the house quickly and at a price we were very happy with. Emma and Louise were always on top of the process and kept things moving, while helping us to stay reassured and relaxed. Would use Bridgfords again and would certainly recommend them. Peter and Pat

Peter · 25 October 2019

★★★★★ 5/5

Google

I would like to say a massive thankyou to the team at Bridgfords for there help, organisation and support throughout our house buying experience. Specifically my experience with Gemma and Emma who were always there to offer support and advice whenever I needed it even in the weeks after we received the keys. They also constantly ensured I was kept up to date throughout the process and if it wasnt for there efficiency and professionalism i feel the process would of taken a lot longer. Thanks again guys!

Jessica · 26 May 2024

★★★★★ 5/5

Trustpilot

The Best Professionals in Property Management & Client Relations

I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.

Edward · 12 May 2023

★★★★★ 5/5

Trustpilot

You're a star Ellie

Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!

Pamela · 28 April 2023

★★★★★ 1/5

Trustpilot

Never contact me after numerous call…

Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.

Brian · 22 June 2026

★★★★★ 5/5

Trustpilot

Lee Johnson from Countrywide…

We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.

BuckeyZS · 23 March 2023

★★★★★ 5/5

Google

The help and guidance I received when letting my house for the first time was incredibly professional. Katie, Adrian and especially Lyndsy were always on hand to answer any questions I had and they made the whole process very smooth.

Calum · 24 October 2023

★★★★★ 5/5

Trustpilot

Outstanding Customer Service!!!!!!!!

Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!

Carol · 27 February 2023

★★★★★ 1/5

Trustpilot

I had an appointment booked for today…

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Lily · 17 July 2025

★★★★★ 4/5

Google

Excellent, professional service from start to finish. Realistic, achievable sale price quoted for our house and we actually got a good offer on our first day of viewings. We were kept up to date on a weekly basis with how the sale was proceeding and the staff were always happy to answer any questions. The only negative thing I could say is that I now wish we had stuck with our original plan of going with Bridgfords solicitors, instead of going with a different firm - it would have been a lot easier (LOL, I can already here "I told you so" in the background 🤣🤣🤣)

Yvonne · 27 March 2024

★★★★★ 1/5

Trustpilot

Contractors should avoid at all costs!

Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!

Jo · 16 December 2025

★★★★★ 5/5

Google

Very happy with the service recieved, Louise and Tracy in particular couldn't do enough to assist from valuation to completion. There may be cheaper alternatives available but for a friendly, hassle free transaction they are my first choice. Their list of potential clients ensured my Property was Sold immediately and they did a great job offering solicitors the nudge in the back they often require. Would certainly use again.

Jay · 25 October 2017

★★★★★ 5/5

Google

Sold a property recently, put on the market in August and near enough sold straight away with sale completing in November, very professional in every aspect of the sale from viewings to the sale completing. Would highly recommend. Even thinking of selling my own property and wouldn’t go with anyone else, thanks Louise and staffPositiveResponsiveness, Quality, Professionalism, Value

Andy · 24 October 2021

★★★★★ 5/5

Google

The service I received at Bridgfords from start to finish was excellent. Clear and speedy communication and very professional. Katie and Adrian were very helpful and understanding and also flexible with viewings. I would definitely recommend them!

Hayley · 28 November 2023