Bridgfords Chorley Sales reviews

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

Katie was amazing with everything, thank you!

Evie · 10 April 2026

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

MW · 26 May 2026

★★★★★ 5/5

Google

Jane at Bridgfords Chorley made buying our first home very straightforward. She helped us throughout, from viewings, to putting in our first offer to completion! Despite the house needing immediate work done and some delay before completion, Jane kept us updated throughout and has been a joy to work with. We love our house and will be keeping her updated with our renovations! Thank you so much!

AMY · 26 February 2024

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 5/5

Google

I had a really great experience in applying for my Chorley rental, lots of help and advice from estate agent Katie Summerfield, really lovely to deal with, everything straightforward and made easy to understand, very friendly and professional.

Susana · 10 July 2026

★★★★★ 5/5

Google

Bridgefords were really helpful with selling our house. A big thanks to Emma Mudd in particular who was very helpful when our initial sale fell through. She was driven in getting a new sale so we did not lose the house we wanted and we really appreciate her efforts, as well as the advice she offered on our purchase decisions.

Alex · 26 May 2024

★★★★★ 5/5

Google

Absolutely brilliant experience with Bridgfords. Everyone was very helpful and friendly but I deal mainly with Katie and Lyndsy who were fantastic with what was with what was a fairly complicated tenancy There were lots of barriers and issues and they were very accommodating and eager to help. They went out of their way to make the process as easy as possible . I would highly recommend Katie, Lyndsy and Bridgfords to everyone . I can only give 5 stars but would give you all 10 out of 5!!

Kevin · 10 January 2023

★★★★★ 5/5

Google

Very impressed with this organisation, especially Emma (Chorley) whom always went above and beyond chasing various elements through to completion. Communication was brilliant, always keeping myself up to date with progress, ideas. This organisation shown why they lead in various areas due to the service provided along with the ability to speak solicitors language and nudge them along to benefit both seller and buyer. In summary, fantastic experience, communication and action excellent, the ability to push progress was phenomenal.

Kenny · 9 February 2023

★★★★★ 5/5

Google

A long and difficult process through no fault of Bridgfords, made much easier by Emma. She kept me sane and I couldnt have done it without her. Would recommend Bridgfords every time!

Steph · 10 August 2026

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

The team at Chorley Bridgefords were great support for us with buying our first house. They met our requests for multiple viewings, they were there to contact when we needed them and would try their best to help us. Steph at the chorley branch, was always on hand, if she didn't know the answers there and then, she would definitely make sure that she called back promptly when she did. There were never any issues with asking them for direction or information. The buying process seemed to take longer than expected but the team at chorley made sure that we had all the answers, kept up with the solicitors and kept us updated every step. They were very reassuring. Would definitely recommend Bridgefords!

Karren · 24 October 2022

★★★★★ 5/5

Google

Would definitely recommend using Bridgfords! Emma made it painstakingly easy to sell our property . She went over and above board to help and advise us in what was not such a straightforward sale as such. She worked tirelessly, professionally whilst being courteous and friendly. Emma was always on the other end of the phone or emailed almost immediately when contacted. She guided us through the process and kept us fully informed throughout. Can’t recommend her enough . Thank you Emma!

Fariborz · 24 October 2022

★★★★★ 5/5

Google

For the first time, I met people who truly care about helping you. They look at you as a person, not just as a piece of money. The team is wonderful. They understood our needs, the challenges of time, and the situation. They are excellent mediators. I would gladly entrust my children to their care. A wonderful team.

Bartosz · 10 January 2026

★★★★★ 5/5

Google

Katie and Kathy from the chorley branch have been brilliant at helping secure my flat. Thankyou so much both lovely women!

Kathryn · 8 October 2026

★★★★★ 5/5

Google

Emma and the team have been fantastic and looked after us every step of the way.

Tracey · 8 November 2025

★★★★★ 5/5

Google

I recently used Bridgfords estate agents Chorley to sell my property. For someone who isn’t used to moving I found Bridgfords made everything easy for me. The professional team kept me updated from start to finish and were very friendly and helpful.. My partner has had experience with them in the past and we’re now selling her house through Bridgfords too ! We would both definitely recommend. ⭐️⭐️⭐️⭐️⭐️

Allan · 17 September 2025

★★★★★ 5/5

Google

I have dealt with Bridgfords a few times now and Lyndsy has been really good to deal with ever time. Very knowledgeable and gets things done prompt and always there on the phone to help with any questions. Would happily use them again and will be doing.

Paul · 9 October 2024

★★★★★ 5/5

Google

I'm currently renting a property off Brigfords and I just recently had my 6 month property check with Adrian. He was very professional and made some nice comments on my home. Overall my experience with Brigfords has been fantastic, and the staff that I have dealt with have been so lovely (Adrian, Katie and Jessica) I would definitely recommend them as an estate agent.

Emma · 24 October 2023

★★★★★ 5/5

Google

Fabulous service. Always kept me up to date with everything and was always helpful when I called. Thank you for helping us find the perfect home.

Courtney · 10 August 2026

★★★★★ 5/5

Google

Bridgefords won hands down from the initial enquiry with Lindsey, which was very relaxed and informative, I never felt under pressure, and further communications with Cathy, who has also been extremely helpful. I would highly recommend Bridgefords to anyone who is considering letting a property

Teri · 23 September 2024

★★★★★ 5/5

Google

I recently let a house through Bridgefords and the team were amazing. I always found them a lot more helpful than other letting agents. They answered any questions I had. At first I found looking for a house quite daunting but they put me at ease with the very first phone call. I would recommend anyone to use Bridgefords going forward

Charlotte · 24 October 2023

★★★★★ 5/5

Google

Emma at Bridgfords was absolutely fantastic really helpful, excellent communication and went above and beyond during the purchase of our new home. Huge thank you to her and to all at Bridgfords.

Dean · 10 June 2026