Bridgfords Chorley Sales reviews

★★★★★ 5/5

Google

From our first contact with Cathy, to Katie handing over the property, the service we received was exceptional. Both ladies were extremely friendly and happy to help, and never tired of our questions. Thank you both. I would highly recommend Bridgfords.

Jane · 10 September 2026

★★★★★ 5/5

Google

Bit delayed in writing this, as it’s been a whirlwind few weeks since we completed on the purchase of our first house through Bridgfords and all I can say is thank you for EVERYTHING!! Emma was amazing and was with us every step of the way and can’t thank her enough for everything she did to get us over the line. We are now settled in and ready for our first Christmas in our own home and we owe it to Bridgfords!!

Kelly · 28 December 2023

★★★★★ 5/5

Google

As a landlord suddenly having to find a new agent was extremely stressful and daunting. Lydnsy has been excellent, she was extremely reassuring and answered all my questions very patiently. Her responses to emails are punctual and friendly. I get the impression she is very organised. I also really appreciate speaking to one person, rather than a range of people, which can be the case at other agents. From my experience so far, I would highly recommend Bridgfords.

Jo · 27 January 2024

★★★★★ 5/5

Google

The staff at Bridgfords gave an excellent and professional service. A special mention to Lindsey and Katie who went above and beyond, very helpful, warm, friendly and courteous. A joy to get to know them. Thank you both for an enjoyable experience as I had never rented privately previously however they made the experience easy. Thank you Joyce and Barry.

Joyce · 2 December 2024

★★★★★ 5/5

Google

I would highly recommend Bridgfords estate agent in Chorley. They go above and beyond and always have a professional approach and a can do attitude. When things didn't go as planned Louise stepped in and sorted things out and took the stress out of a difficult situation. Emma has always been very approachable and helpful. They always follow up on what they have said they will do. I have used Bridgfords several times over the years and have always had a good experience.

Julie · 25 October 2025

★★★★★ 5/5

Google

I would not hesitate to recommend Bridgefords in Chorley. I deal with agents across the whole country with my job and Bridgefords Chorley were truly amazing when it came myself and my family moving. From listing to selling our house to buying through them too. They were so professional, easy to deal with and got us the best price for our house. The sales progression was faultless. It wasn’t straight forward at times and they did everything possible (without driving the solicitors crazy!), always called me straight back if unavailable and worked so very hard. Emma, Jane and Louise really are the dream team. Cannot recommend highly enough. Thank you so much.

HMB · 28 November 2023

★★★★★ 5/5

Google

Excellent service , securing a sale of a property within 12 days… they even had people lined up for viewing before the house had gone on the market! Fast and efficient. Organised and Accommodating- nothing is too much trouble. We had a list of competitor agents who also wanted us to go with them but I am so pleased we chose Bridgfords. Thank you to all of the team but especially Louise for your handling of the sale .

Alan · 28 November 2023

★★★★★ 5/5

Google

Purchased a property via Bridgfords, and despite the sale of my own (via a different agent - lesson learnt there!) being a complete nightmare, they remained patient throughout. Shout out to Emma in particular who excelled with communication - always quick to reply and never once did I get the impression she was frustrated with the lack of progress from my side (which, frankly would have been more than understandable). Completely different experience to the agent I sold through, who were a nightmare to deal with despite high fees!

Lee · 24 October 2023

★★★★★ 5/5

Google

We decided to go with Bridgfords Chorley to help sell our home because when Louise came out to see us, she was not only polite and professional but she was very friendly and easy to talk to and wasn’t pushy in the slightest. We didn’t want to move but had to due to my health problems and needed a bungalow so the whole process was difficult for us. There was a bungalow we had seen already on the market so asked if a quick sale was possible as we didn’t want to miss it. Our house went up Thursday evening, we had 10 viewings booked in by Saturday, and 2 offers by Monday. Louise and Stephanie helped us though the whole process making it so much easier than it would have been without them. We’ve used several estate agents in the past but Bridgfords was by far the best one. They stayed with us every step of the way and went above and beyond helping us out along the way. We even received a curtesy call a couple of days after the move to see how we was settling in our new home. We don’t plan on ever moving again but if we do, we will definitely be using them again. Would recommend 100%. Thank you for everything you did Louise and Stephanie. Tina and Simon

Tina · 24 October 2023

★★★★★ 5/5

Google

Great friendly helpful team making our move easy, special thanks to Scarlett who helped us all the way!

Alex · 3 October 2026

★★★★★ 1/5

Trustpilot

Disrespectful and Desperate, Data Breach

We viewed a property and after loving it in person offered a cash offer of asking price their and then. Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction. I checked the listing, and it didn't mention auction, but this was updated the next morning. The estate agent had every opportunity to call us to inform us it was an auction property. It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags. I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing. I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ). I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction. Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected. I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer. Hoping this review grabs their attention because this is what happens when you harass someone. Don't follow correct and legal protocol and respect people's privacy.

Clayton · 2 July 2026

★★★★★ 5/5

Google

I was looked after from start to finish by Emma at Bridgfords Chorley. They made a swift assessment of home and handled all the viewings with no fuss and regularly kept me updated. During a very, very trying sale Emma was on hand for reassurance and was a superstar checking in, and making sure the whole chain was informed when things repeatedly changed. I can’t thank them enough for their support and help during the sale process.

Katie · 28 December 2023

★★★★★ 5/5

Google

Katie at Bridgfords has been brilliant. She was very understanding when we moved to the area, seeking out exactly what we needed and doing so quickly. When we needed to move again, she was straight on it and kept us up to date with constant communication throughout. A really refreshing experience! Cannot thank you enough

Lauren · 10 May 2026

★★★★★ 5/5

Google

Can't thank the team enough for their help in buying my first home, it wasnt originally on my list of viewings but was pointed out to me by one of the team! They communicated with me throughout the process and aided in getting things sorted very quickly. Lauren was great throughout it all, thank you!

Libby · 9 January 2025

★★★★★ 5/5

Google

I had a very positive experience with the team in Chorley. Once I had found the house I wanted to move to, the team swiftly helped me put my house on the market and found a buyer for me equally quickly. They were always quick to respond to queries, updating me when necessary and kept tabs on the job all the way through. Thanks for contributing to making my buying and selling experience a good one!

Karen · 8 November 2025

★★★★★ 1/5

Trustpilot

would not recommend this company to any…

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers. The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.

Andrew · 24 June 2026

★★★★★ 5/5

Google

Lyndsy and all of the team at Bridgfords Chorley were super helpful through all of the processes with our move. We had a few unexpected hiccups along the way with referencing, but everyone was patient and supportive to get us to a positive solution - and we could not be any happier with our new home! Thank you Bridgfords

Nathan · 3 November 2024

★★★★★ 5/5

Google

A huge thank you to Bridgefords in Chorley for such a wonderful service. The team were fantastic and Emma Mudd saw to all parties were continuously updated and solicitors chased up so the purchase and sale could happen before Christmas. Always positive and a pleasure to contact. We highly recommend these estate agents especially after selling our own house earlier this year, the previous estate agents didn’t even come close. Excellent service all round. Thanks again!!

Michelle · 28 December 2023

★★★★★ 5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

★★★★★ 1/5

Google

The attitude of the staff in the office is horrendous. I have never been treated in such a condescending manner in my life. After informing Emma that I had not received any proof of purchase from my solicitor (recommended by Bridgeford’s as being quick and efficient), I was advised to contact them directly. I did this to find that the offices of XYZ Law had been closed. I rang to inform Bridgeford’s but they already knew (obviously). I then received a good telling off from Amy, accusing me of being rude and denying that I had signed the contract. She informed me that an email had been sent to the company overseeing the closure about my paperwork, I asked when and she replied five minutes ago. This is all just the final straw, I have had assistance from Lauren during the purchase but her colleagues have obviously never heard of customer care and do not know how to be polite nor do they ever respond to enquiries. A complete nightmare.

Glenys · 17 September 2025

★★★★★ 1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

★★★★★ 1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

★★★★★ 5/5

Google

Katie was amazing with everything, thank you!

Evie · 10 April 2026

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

MW · 26 May 2026