Trusted Agent profile · Chorley

Bridgfords Chorley Sales reviews

3.4

★★★★★

890 reviews across 2 platforms

16/18 High Street, Chorley, PR7 1DN, PR7 1DN

Bridgfords's office in Chorley, at 16/18 High Street, is rated 3.4 out of 5 across 890 reviews on two platforms, including 433 Google reviews rated 4.8.

Google logo

4.8 / 5

433

Reviews on Google

This office

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457

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Chorley office, from every platform, shown as written. First names only.

5/5

Google

Thanks to Bridgfords estate agents for ensuring that my house purchase completed before Christmas. They have a great team, Louise, Natalia, Jane and Emma, who goes above and beyond when trying to get a result. Thanks also to Gemma at Country Wide Morgages for dealing with that aspect of the purchase!

Paul · 27 January 2024

Agent replied · 23 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Cannot fault our experience with Bridgfords Chorley in selling our property. From the evaluation to completion the whole team have been amazing. Thank you for your support and keeping us updated throughout the whole process. Would definitely recommend.

Bethany · 23 September 2024

Agent replied · 23 October 2024

Thank you Bethany for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Having just moved in I'm really pleased with the helpfulness and the service that all the staff at Bridgfords provided. I was able to view the property twice and the paperwork was dealt with efficiently.

Lynn · 3 November 2024

Agent replied · 10 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Lynn! Kind regards, Lucy, Customer Relations.

5/5

Google

We recently moved to the UK and Bridgfords was really helpful in helping us settle into our first home here. Very supportive and helpful team, answered all calls, was never late and very professional. Many thanks to the staff, Katie, as well.

Money · 25 June 2024

Agent replied · 23 October 2024

Thank you for sharing your positive experience with us! We are delighted to hear that Katie and our team were able to assist you in settling into your new home smoothly. We appreciate your kind words and look forward to continuing to provide excellent service. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Terrible communication, valuations and organisation.

We sold our flat with Bridgfords Swinton and the experience with them was terrible from start to finish. They over-valued our property by £15,000, meaning that when our buyers applied for their mortgage they refused to give them their full amount, causing us to have to sell the property for £15,000 less as we didn’t have the time to put the property back in the market due to our chain. We had further issues with our buyers’ mortgage application causing a huge delay in the sale, and we actually ending up initially losing our forward purchase due to this. Throughout this whole nightmare Bridgfords were absolutely useless. We told them time and time again to call my partner instead of me, due to our professions, and they constantly ignored this and rang me. We had to deal with our buyers directly as Bridgfords had very little communication with either of us, and would actually ring us to ask for an update on our buyers situation! Causing us more stress and an extra party to deal with and update. Whenever we spoke with Bridgfords they had absolutely no idea what was going on and couldn’t keep track of any part of the sale. They were by far more of a hinderance than a help. They also didn’t conduct any showings of our flat themselves (as they had initially sold to us) and we had to do every showing as whenever we asked them they said they were busy. They charged us £2,200 for the pleasure of all of this.Overall, if we ever come to sell again we will be sure to steer clear of Bridgfords and would highly advise others do the same.

Alice · 29 February 2024

5/5

Google

We recently rented a property through Bridgfords - our landlord used them as a tenant finding service. We phoned and arranged a viewing of the property very quickly and they turned up on time and armed with the information we would need to rent. The documentation was processed quickly and we got the keys as soon as was possible. They even travelled to our local office to meet with us for us to sign the paperwork. We were so impressed. Thank you for great service :)

Kelly · 10 February 2020

Agent replied · 8 February 2025

Hi Kelly, thank you for your kind words and 5* rating. So pleasing to read you received a wonderful service. All the best in your new home, Mark

1/5

Trustpilot

Dont Waste Your Time

I had a very bad experience with one of their estate agent in cheadle hulme. Be aware of Omara, she views you the property and stands still and doesn't even puts up an effort to speak or show the property. A pure lack of training and wonder how bridgfords keep a check? On top, if there's other properties to see, they'd give you excuses and never deliver what they promise, delays on delays. I guess barely they have good agents and mostly its all bad. Its pitty to know what such companies has such employee who works as if they are forced to do so.

Zehran · 17 February 2024

5/5

Google

I have dealt with many Bridgfords branches through work, along with various other estate agents, and I've found them to be top quality, and excel in customer services! They keep you updated each step of the way and go above & beyond to assist in any way they can! I can't praise them enough and regularly reccomend them to family, friends & tenants through work. In particular for me, Lyndsy McGlade, from the Chorley branch at the time was professional, yet friendly and it's rare to get a full team of people, also like her :) Thanks guys & keep up the great work x

Cinzia · 25 October 2019

Agent replied · 23 October 2024

Hi Cinzia Thank you very much for this review and the 5* rating! Great to heat that Lyndsy and the team have provided such good service! Kind regards, Jake

5/5

Google

Yes!!! 5-star rating for Stephanie who really went the extra mile in her efforts to help me find my ideal new home. Nothing was too much trouble and she gave me lots of new information as I got to know what is a totally new area of the UK for me. Steph must be a very highly valued member of staff and if everyone else at Bridgfords is of the same calibre then it is certainly an agency that deserves recommendations.

Gwen · 25 October 2019

Agent replied · 23 October 2024

Thank you Gwen for your wonderful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott

5/5

Google

Just sold my house through Bridgfords, I can highly recommend them. EMMA was my personal advisor she kept in contact weekly or after a viewing . Not only did she sell my house but she helped me find another, although I did find one through another estate agent Emma helped me with the purchasing of this property. Nothing was to much trouble for her and I could not have fought my way through all the paperwork I had to complete without her she is a credit to Bridgfords .. so if you are looking to sell you property definitely use BRIDGFORDS you will not be disappointed.

Chrissy · 25 October 2019

Agent replied · 23 October 2024

Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.

5/5

Google

After deciding to leave a different estate agent who had listed my property for over 6 months with no success and terrible service all round we were contacted directly by Louise in the Chorley office. Louise offered a home visit and within 2 days our house was on the market and viewers had been booked. This was an absolute breath of fresh air for me and my partner compared to the service we had experienced with the online estate agent we had previously been with. Bridgfords in Chorley have provided me with a truly first class service throughout the sale of our property. I cannot fault their determination, the effort they put in to proactively sell a property is second to none. The property brochure and the online listing that Bridgfords produced were of excellent quality, and the photographer they provided to take pictures of the property was an absolute gent. Big thanks to all those in the office who have helped, Louise, Emma and Laura have looked after us in a friendly and professional manner since day one. Phone calls are answered within 2 rings, and we have had regular text updates/phone calls keeping us up to date with what is happening with the property. My only regret is not choosing Bridgfords in the first place, I cannot recommend them enough. Big thanks once again!

Alex · 25 October 2019

Agent replied · 23 October 2024

Alex, your recommendation and 5* rating is very much appreciated. Your glowing words will be passed to the branch. Thank you, Mark

5/5

Google

Everyone was so lovely and so helpful. They made a stressful situation much much easier for myself and my children. The communication was absolutely brilliant. Highly recommend. :)

Sarah · 18 January 2025

Agent replied · 8 February 2025

Many thanks for your fantastic 5* review and recommendation Sarah. I will of course pass on your kind hearted words to our Chorley branch. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Not a great experience

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.

Honest · 8 September 2025

1/5

Trustpilot

Do not trust them, they will rob you blind

Do not under any circumstances go with these! They will steal from you. They never asked prior to us applying whether we would need a guarantor and because it became obvious we did after application they decided not to go with us and stole our holding deposit from us. We a family with a small child and a baby on its way and they refused to give us our money back. They wouldn't budge a little bit. Not even offer a little bit back. Horrible estate agent that will rob you blind. Do not trust them!!!!

Natalie · 26 January 2024

1/5

Trustpilot

Zero engagement for deposit return

My tenancy ended on 9th Jan and I emailed Bridgfords to ask how I go about getting my deposit back.Emailed again on 15th Jan saying there had been no reply received to my request.An agent did respond so say someone from the deposit team would be in touch.Chased again on 22nd Jan advising that nothing had been heard - to date zero response.They were very good when it came to take my money. There can be no excuse for the lack of engagement. A dispute has been raised with MyDeposit.

Katherine · 26 January 2024

5/5

Trustpilot

We highly recommend Bridgfords

We highly recommend Bridgfords - Whitby. Maddie, Victoria and the team are amazing. They are very approachable, friendly, have excellent communication and also very knowledgeable on the area and of the market.

Mr · 23 January 2024

1/5

Google

Not a very positive response to providing the service they offer, Enquired about 2 properties and after looking into one of the properties in a little more detail found the description to be misleading as it did not state that the house was on the main road but inferred that it was in a pleasant cul de sac and when I brought this to the attention of the agent she said take it up with the council as it was their responsibility, I duly cancelled the viewing as this was not what I was looking for and would not have booked to view if it had said this in the description, The second property was still booked but was informed that Bridgfords would telephone me with the time of the viewing , waited and waited but no phone call , I telephoned Bridgfords and they said there must have been some confusion and the tenant hadn't got in touch with them but they should have kept me informed if they if they valued my custom and would have found this to be professional being that they are trying to let properties.

Pam · 10 February 2019

Agent replied · 8 February 2025

Hello Pam, Thank you for taking the time to leave this feedback. I am very sorry that the recent service has not met your expectations. Please be assured that Bridgfords are continuously looking at how we can improve our customers experience with us and all feedback is taken extremely seriously. Thank you for bringing these points to our attention. If you wish to discuss your feedback further you can provide details to review@countrywide.co.uk. Thank you, Maryjane.

5/5

Google

They are amazing! Always responding quickly and efficiently and I never have any issues. I would recommend Lyndsy, Katie and the team at Bridgfords Chorley to anyone thinking of renting their property.

Emily · 10 February 2019

Agent replied · 8 February 2025

Hi Emily Thank you very much for this 5* review and recommendation! I am delighted to hear that Lyndsy, Kate and the team have provided such good service! Kind regards, Jake

5/5

Google

We chose the Chorley Branch as our late Mother had long standing connections with Banks and Solicitors in the town.We did consider other Agents but liked the positive and enthusiastic attitude of The Manager and her staff.Equally important was the in-house connection with the Conveyancing Company recommended. The early sale was achieved from the considerable interest in the property generated before the property was ready for market.Price achieved from a seamless process with the Agent managing bids from a number of parties.Email updates really helpful.Calling with 2 bottles of Champs as a Personal thank you.!!

Geoff · 25 October 2018

Agent replied · 23 October 2024

Thank you Geoff for such a wonderful 5* review and I am really pleased to note that our local Chorley team did not disappoint in any way. I am also certain that they will willingly accept your kind gesture. Best wishes and kind regards, Scott

5/5

Google

My parents in law have just sold through this office and because they work I away, I dealt with everything for them . I have to say I was so impressed by the service that I am leaving a review! Thank you so much to you all as you really went above and beyond to get a sale and kept us informed at every milestone! I have dealt with a few estate agents in the past and I have to say you guys really stand out from the rest!! I felt that you were working for us and your communication was spot on ( something that is rare in my past experiences ) so thank you especially to Louise and Emma you are a credit to your company!!

J · 25 October 2018

Agent replied · 23 October 2024

Hello, Thank you so much for your fantastic review! I'm delighted to hear that everything ran smoothly and that the team kept you updated every step of the way. It sounds like they really looked after you! Kind regards, Chris

5/5

Trustpilot

Great company to deal with very…

Great company to deal with very professional couldn't help me enough would definitely recommend.

Mrs · 15 April 2026

5/5

Google

Louise and the team handled the sale of my property smoothly from start to finish. Within a week of me advertising I had an offer which I accepted, this was after two months of zero interest on Purple Bricks. Communication was excellent throughout and I was kept up to date on all the proceedings of the sale. Would definitely recommend to anyone wanting to sell!

Anita · 25 October 2017

5/5

Google

My wife and I both dealt with Maria for our mortgage and our life insurance policies. The advice we received was excellent, the mortgage we got was perfect for us and Maria was very helpful when it came to finding the best deal for us. I would highly recommend them, and if you need mortgage advice then you can't do any better than speaking to Maria.

Derek · 26 October 2015

5/5

Trustpilot

Bridgfords Denton team was extremely…

Bridgfords Denton team! 5*Denton branch team was extremely helpful, professional and pleasure to dealing with. They helped me to make my move to a new property within a couple of weeks and supported me throughout, including communication with all the suppliers. Megan was absolutely brilliant, she showed great support and care, professional approach in a timely manner. I would highly recommend.

Oleksandra · 5 February 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Awards

Industry awards

Bridgfords Chorley won ESTAS awards in one year, most recently 2019.

ESTAS winner in one year: 2019.

ESTAS awards by year, 2019
  • 2019 1 Gold and 1 Best in County ESTAS 2019 winners

    • GoldESTAS 2019: Lettings (Landlords), North West (Cumbria, Lancashire)
    • Best in County (1)ESTAS 2019
      • Lancashire: Lettings (Landlords)

Source: ESTAS winners lists, as published, linked by year.

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Has Bridgfords Chorley Sales won any awards?

Yes. Bridgfords Chorley Sales won Gold for Lettings (Landlords) in North West (Cumbria, Lancashire) and Best in County (Lancashire) at the ESTAS 2019 awards.

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