Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAmazing team and Gemma P in particular is an outstanding mortgage advisor, used bridgfords for my recent purchase and they kept me updated and pushed for updates when needed.
Used Gemma for both my purchases and she had always got the best deal for me, explained everything clearly so I wasn't confused and always willing to help, would highly recommend to anyone!
Jacob · 24 October 2022
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLet a property via Bridgfords, what a mistake. Initially they were ok but soon starting overcharging for repairs which meant that in the end I arranged my own repairs at a more realistic price despite being charged a premium fee by Bridgfords. They also took ‘fees’ for unnecessary work, like a HMRC return which was completely incorrect and not required. I managed to get this fee refunded after consultation with my accountant. Rude staff and you can’t even talk to the accounts department as they don’t take calls !! You rarely speak to the same member of staff twice. The tenant was really fed up with their service too so all in all a bad experience. I would not recommend there are much better letting agents out there.
Jane · 10 February 2018
Agent replied · 8 February 2025
Hello Jane,
Thank you for taking the time to leave this review.
I am very sorry that the recent service has not met your expectations. Please be assured that Bridgfords are continuously looking at how we can improve our customers experience with us and all feedback is taken extremely seriously.
Thank you for bringing these points to our attention. Please could you provide the details to the customer care team who will look into this for you customercare@countrywide.co.uk.
Many thanks again. Kind regards, Regan.
★★★★★ 5/5
GoogleI recently put my house on the market with Bridgefords at Chorley and was very impressed with the service they provided. They offered good advice and listened and acted on what we wanted. They carried out all the viewings at our property; organised an open house event (where perspective buyers were given appointments for viewing) and kept in regular contact, updating us and giving feedback. If I ever need an estate agents again in the future I would definately return to Bridgefords and can wholeheartedly recommend them.
Joanne · 10 February 2018
Agent replied · 8 February 2025
Fantastic Joanne that you were provide with such a brilliant customer experience from our Bridgfords team in Chorley. I will make sure that all your kind words are forwarded to the whole team any I would like to thank you for your amazing 5* review and recommendation! Best wishes, Scott.
★★★★★ 5/5
GoogleCouldn't recommend the service we received highly enough. The vendor's solicitor really held things up, but Louise and her team were constantly chasing her. Absolutely fantastic!!
Matty · 24 October 2020
Agent replied · 23 October 2024
Thank you for your wonderful 5* review! Your kind words will be made known to our local team. Best wishes, Scott
★★★★★ 5/5
GooglePut my Bungalow up for sale with Bridgfords and am happy to say what a fantastic service they provided . From the initial valuation to the final sale nothing was too much trouble, keeping me informed all the way of viewing progress, feedback from viewers and up to date once an offer had been made. I would recommend their services tMy thanks must go to Simon and Tracy for all their hard work and of course to Louise the bubbly Manager of the Branch who will make you smile with her personality. Apologies to anyone i have missed who did any work on my sale, just a big thanks to you all
Stephen · 25 October 2017
Agent replied · 23 October 2024
Hi Stephen, Congratulations on the sale of your property! The Bridgfords team in Chorley aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make sure your wonderful comments about Simon, Tracey and Louise are all passed along to them and the entire team at the branch. Many thanks.
★★★★★ 5/5
GoogleGreat service from Katie Cathy and lyndsy
Darren · 18 August 2025
Agent replied · 17 October 2025
We're thrilled to hear that you had a great experience with Katie, Cathy, and Lyndsy! Our team takes pride in providing exceptional service to all our customers. Thank you for your feedback! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotShout out to Ruari
I dealt with Ruari, who by the way gave the most incredible experience. He went above and beyond to help assist me with my needs. 10/10Im writing this review as the kid deserves the acknowledgment!
Leigha · 6 September 2023
★★★★★ 5/5
GoogleRecently purchased a property through Bridgefords, Chorley and can't rate them highly enough. Stephanie, in particular, was fantastic to deal with - from an early prompt to view the property knowing what I was looking for, to regular updates on a weekly basis and liaising with the vendor on my behalf. I highly recommend the team at Bridgefords.
Andrew · 9 February 2023
Agent replied · 8 February 2025
Thank you for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotA one star rating is too good for this…
A one star rating is too good for this business! Completely inept from the agent to their so-called professional mortgage broker. Allowed seller's solicitor to harass and bully me and also bombarded me with messages whilst at work but didn't answer calls when I tried to contact them. I am now out of pocket as seller has withdrawn the property even though it still shows for sale.
Jane · 1 August 2024
★★★★★ 5/5
GoogleAlways dealt with Lyndsey and Jane! Absolutely fabulous and friendly, would be happy to help anyone. 🤗 …
San · 9 February 2022
Agent replied · 8 February 2025
Thank you for your amazing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotThank you Bridgfords didsbury for all…
Thank you Bridgfords didsbury for all your help. I am very exited to move into my new home :)
Chris · 10 February 2026
★★★★★ 5/5
GoogleBridgfords Lettings. Agents were always been helpful and supportive.
Belle · 9 February 2023
Agent replied · 8 February 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotConfusing marketing
There's a For Sale sign been up on a house we've passed a few times over the past 2 weeks but can't find it on their website or Rightmove. I rang one of the branches to be told, indignantly, I'd rang the wrong office. I pointed out that there is no local office and as this one is relatively close by, I thought I'd try them. He said he had 'no idea' but he'd look. Terrible telephone manner, told him I'd look myself. Tried another office and was told it's not being marketed yet as the owner has been choosing the photos. Fair enough but I asked why the sign was up and was told because it's for sale. Very confusing. Sort yourselves out Bridgfords. Glad you aren't selling our house!
Mrs · 23 October 2023
★★★★★ 5/5
GoogleBrigfords have been absolutely amazing when selling my home. Emma goes above and beyond for you and nothing is too much bother. She keeps you informed throughout the process and helps with any problems you come across. I would highly recommend using this office to sell or buy a house.
Julie · 21 March 2025
★★★★★ 1/5
TrustpilotBridgford's Halifax
We used Bridgford's in Halifax to sell our property. My main concern with them was that they hardly ever answered the telephone and relied upon an answer machine. Add onto this the fact that on numerous occasions they didn't return our calls. They didn't manage to sell our property and we do wonder if prospective buyers calls weren't returned either.Secondly feedback from them on enquiries, market data and ongoing support and advice was non existent. Overall customer service was poor to say the least.
Andrew · 5 October 2023
★★★★★ 1/5
TrustpilotWell... AVOID LIKE A PLAGUE
Well, where do I start? I don't recommend this agency at all. All the agents are useless. Customer service, professionalism is lacking at Bridgfords. We rented a property back in 2022, that we had to leave because mould and MICE both h&s hazards weren't solved and reported to the council (with someone vulnerable in the property). The flat was very dirty when we move in and now they are trying to charge us for the cleaning. They painted the flat and now they are trying to get this from our deposit. ABSOLUTELY DISGUSTING. we have tried our best to solve these issues, but they have no decency. They always try to blame the landlord but I don't even think the landlord is aware at this point. please look for another agency and make yourself a favour.
MARIA · 3 October 2023
★★★★★ 5/5
TrustpilotThank you so much to Lyndsy McGlade at…
Thank you so much to Lyndsy McGlade at Bridgfords in Chorley - absolutely fantastic service from start to finish - couldn’t have asked for better. Incredibly professional & speedy letting of our property - went over and above to get the job done. Highly recommend!
Jessica · 3 August 2022
★★★★★ 1/5
TrustpilotUnanswered calls and emails
Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.
Sam · 28 August 2025
★★★★★ 5/5
GoogleWhat an amazing team pulling together to get everything in place to rent a place after relocating my Mum to be near family, Lyndsy, Katie and Adrian replied quickly to emails and phonecalls, thank you so much for your hard work x
Karen · 27 January 2024
Agent replied · 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently sold our house with Bridgefords Chorley and were very happy with the service we received. The hard work from Emma and Louise helped us achieve a price we were happy with and the photographer made the house look fantastic in all the marketing. We had some problems with our onward purchase but Emma helped chase and move everyone along and we ended up completing a lot sooner than expected, thank you!
Jennie · 25 October 2019
Agent replied · 23 October 2024
Thank you Jennie for your 5* review of the great service you received the Bridgfords Chorley team. Best wishes, Lucy.
★★★★★ 5/5
GoogleKatie & Lyndsy have been fantastic, finding just the right tenants so quickly. They’ve both been easy to contact, friendly and professional. I’d definitely recommend.
Sharon · 18 November 2024
Agent replied · 9 December 2024
Thank you for taking the time to leave us this great 5* review and recommendation Sharon. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotAppalling service and very…
Appalling service and very unprofessional letting services ,My wife and I signed up with Bridgeford (Withington office) to find a tenant for our BTL property and things went from bad to worst as we were constantly chasing them for update with progress with no response to our email and their phone was always diverted to an answering machine ,Eventually they found us a tenant and the tenant was moved in on 3rd of Aug but we had to wait until 13th of Aug to receive our rent after chasing them repeatedly plus we are still awaiting payment of DPS monies which we have signed up to our own DPS scheme to secure the holding deposit .After talking to tenants I also found out they had paid the deposit and first month rent at the end of July hoping to move in on 1st of Aug and they were very dissatisfied with Bridgfords handling their process of moving in on 1st of Aug as promised .We used their let -only service and Bridgeford should have released the rent and deposit monies upon letting the property promptly .In hindsight I should have checked their trust pilot review before employing their services .As a landlord I will not be recommending them to any of our friends and fellow landlords.
HomayoonMofarrah · 19 August 2023
★★★★★ 5/5
GoogleHad a great experience through the lettings process with Cathy- great efficient communication and responses which has made the process more relaxing rather than constantly having to chase up! Thank you xx
Emily · 17 September 2025
★★★★★ 5/5
GoogleBest place absolutely lovely
All workers are amazing
Roman · 21 June 2025
Agent replied · 8 July 2025
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience at our branch. Our team works hard to create a welcoming and enjoyable environment for all of our customers. We can't wait to see you again soon! Kind regards, Maggie Joyce, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
