Every review we hold for the Chorley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMade an offer on a property
Made an offer on a property. Which was accepted. Property was removed from rightmove. Had a survey carried out RICs survey 2. Before even getting the Survey report back. The property was back on rightmove. As Bridgfords driving up cost for there commission on property sales. Blaming cooperate client. Very poor practice stay clear of.
Nathan · 1 June 2023
★★★★★ 4/5
GoogleCathy Conroy Chorley Lettings. Professional, positive energy and efficient in getting us a short term let until house purchase completed.
Tarinda · 19 September 2025
Agent replied · 17 October 2025
Thank you for your kind words, Cathy! We're thrilled to hear that our team at Chorley Lettings provided you with a professional, positive and efficient experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotMortgage adviser at Halifax branch
Lee the mortgage adviser at the Halifax West Yorkshire branch is amazing. I was trying to get my property re-mortgaged and as this was the first time I’d gone through it I was a bit nervous to say the least. The property in question was my dads who had passed away. Lee was brilliant, I did really know what I was doing and I had spoken to many different mortgage advisers. After speaking with them I just through the others just wanted my money but Lee was different. He spent time explaining everything to me and was always there if I needed him. Was hard to get him on the phone but he would email back as soon as he could. He did everything right for me and I highly recommend him. I will be going back to him once my term has come to an end, every time.
Charlie · 13 August 2017
★★★★★ 5/5
GoogleExcellent service from start to finish, always there when needed, very knowledgeable and nothing was too much trouble. Thank you Brigfords for ensuring the sale of the house went through so quickly and easily.PositiveResponsiveness, Quality, Professionalism, Value
R · 24 October 2021
Agent replied · 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLouise and Stephanie at Bridgfords could not have been any more helpful and empathetic. The service they offered went above and beyond what one would expect from an estate agent as they not only supported us throughout when dealing with solicitors, and buyers but also dealt with some tricky situations and always had our back.
We would recommend them unreservedly as they were genuinely kind and accessible at all times. Thank you, Jackie and Steve
Jackie · 10 January 2023
Agent replied · 9 January 2025
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDelighted with the enthusiasm of all the team involved in selling my property.
Viewings were arranged very quickly and the property was included in an open viewing within a week of being on the market.
What could been a difficult process due to other parties involved, the sale went through as scheduled due to their persistence and hard work.
I was also impressed with communication from the branch as I was out of the country with work during most of the sale.
Peter · 10 February 2017
★★★★★ 5/5
GoogleMany Thanks to Katie and the team at Bridgfords for their help and support in securing my property and a smooth transition into it! Great work.
Darren · 9 February 2023
Agent replied · 8 February 2025
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleWe would just like to say how professional all the staff were at the Chorley branch, especially Simon and Louise. Nothing was too much trouble, even when it came to things to do with the sale of our old property in Stoke, (which was meant to be handled by another branch). Simon was constantly having his ear bent by myself and my partner with regards the purchase of our new home, he never got annoyed at the amount of phone calls or emails he received from us. We have now been in our new home for almost 4 weeks and we would like to say a big thank you to all involved in Chorley, would definitely use Bridgfords again, but wont as we are not moving again.
Des · 25 October 2016
★★★★★ 5/5
GoogleLouise and Stephanie at Bridgfords could not have been any more helpful and empathetic. The service they offered went above and beyond what one would expect from an estate agent as they not only supported us throughout when dealing with solicitors, and buyers but also dealt with some tricky situations and always had our back.
We would recommend them unreservedly as they were genuinely kind and accessible at all times. Thank you, Jackie and Steve
Jackie · 28 December 2022
Agent replied · 27 December 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotHighly recommend
Beverly/Nicola and team at the Burnley Branch have been utterly amazing dealing with my property purchase. Super quick responses to emails, calls. Friendly service. I couldn't of asked for a better service. Highly recommended.They are a credit to this company.
Jan · 26 April 2024
★★★★★ 5/5
GoogleSteph has been an absolute pleasure to deal with and very professional. An asset to the company. Thank you for all your help Steph look forward to working with again in the future. 5 star ⭐️PositiveProfessionalism
Marie · 24 October 2021
Agent replied · 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBridgfords Denton
Cant recommend Bridgfords Denton enough. Bought through them recently. The team were so helpful throughout. Great communication, nothing was too much trouble. Aldo used their mortgage advisor, Gemma. She was fantastic. Never dealt with a broker like her! She went through the whole process in detail and always on hand to answer any questions I had! Many thanks to Ryan, Stacey, Adam and Gemma. You guys made what could have been a stressful so smooth!
Gone · 24 January 2020
★★★★★ 1/5
TrustpilotRip off Britain would have a field day…
Rip off Britain would have a field day with this lot I turned down my perfect property once I found out it was it was this terrible company ! How they still in business I have no idea
Tony · 6 January 2026
★★★★★ 1/5
TrustpilotApalling handling of my mother-in-laws…
Apalling handling of my mother-in-laws property. Took a massive %age of the rent, did nothing for the money, never communicated, never responded to messages or calls, left us with a squatting tennant for over a year after being serviced notice, never checked the property properly, never followed up on the deposit so we lost that as well. One star is far too much to give them. I suggest you never consider using this company.
Andrew · 25 November 2024
★★★★★ 5/5
GoogleLouise and Stephanie at Bridgfords could not have been any more helpful and empathetic. The service they offered went above and beyond what one would expect from an estate agent as they not only supported us throughout when dealing with solicitors, and buyers but also dealt with some tricky situations and always had our back.
We would recommend them unreservedly as they were genuinely kind and accessible at all times. Thank you, Jackie and Steve
Jackie · 24 October 2022
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotThey are shocking
They are shocking.I emailed & spoke to them at the middlesbrough branch about a property near 2 weeks ago. on the phone i was told the potential move in date was 8/9/24 They told me they would do a video tour heard nothing so chased them to which they came back with a rubbish excuse the tenant hadnt been in touch so they couldnt get into the propertyI withdrew interestThey are shocking at communication & couldn't run a bath
Finn · 2 September 2024
★★★★★ 5/5
GoogleAbsolutely brilliant letting agent, everyone I've dealt with have been very kind, helpful and professional. Lyndsey, Adrian and Katie at Chorley really went above and beyond for me, they're committed to their jobs and Im very thankful.
I would definitely recommend using this estate agent. The house I've secured through them is also really nice.
Thanks again!
Jay · 26 February 2024
Agent replied · 23 October 2024
Thank you Jay for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
Trustpilotthey say they are going to call you…
they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company
Michael · 1 April 2026
★★★★★ 1/5
Trustpilot4th tennant same issues- damp, mould, negligence
I am the forth tennant leaving my current rental property with the same letting agency and landlord due to the same issues. Mold, damp, negligence and conditions quite frankly not fit for living. I'm breaking my tenancy agreement with permission of the landlord, however never expected to be hit with Bridgfords re-housing fee because quite frankly didn't expect bridgfords to take on this property with a now fifth tennant following years of the same issues not fixed. The 95 year old landlord lord is maybe not able to care for this property but I'm not reviewing him right now. There's something really sinister about a company needing capital gain to the degree that they are willing to miss sell and mislead another tennant into this property a fifth time. Please please stay away.Edit- just noticed that they have a new tennant already from a video viewing alone. Pictures posted of the property are from years ago. Next tennant likely spun the same lines as me, "we are so busy with viewings on this property it's so desirable we can't possibly fit you in, take the video viewing and we advise you to go for it within the next 24 hours before it gets snapped up" there have been no physical viewings of this property whilst I have been here. This is miss selling and pressure sell tactics. The next person will likely have had to pay the same heavy holding fee as me, there rent has gone up by £50 and their deposit by £200 from the 7 month's when I came in with minimal work done on the neglected property. This company is predatory.
Robin · 7 August 2024
★★★★★ 5/5
GoogleI would just like to say that the staff at Bridgfords, Chorley are helpful and always pleasant. Special mention needs to be made for Emma who kept us in the picture every step of the way. I am missing her Wednesday catch ups.
Happy to recommend them to anyone looking to sell their property in the area.
Well done everyone.
Sandra Rose
Sandra · 24 October 2023
Agent replied · 23 October 2024
Thank you Sandra for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotChris Parkin was my mortgage broker
Chris Parkin was my mortgage broker, really helpful I had been told from another company that I would not be able to get a mortgage, Chris went above and beyond to make it happen. We had issues with the lender taking unnecessary time on some issues Chris chased them everyday and I am now in my lovely new home. I will definitely recommend Chris in the future.
Amanda · 10 June 2021
★★★★★ 5/5
GoogleExcellent service from the brilliant team at bridgefords Chorley. Helpful and kind and not only sold our former home in double quick time but also found us the wonderful property we now call home. Thank you to all the team.
Rita · 25 November 2024
Agent replied · 9 December 2024
Thank you Rita for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe sold our property through Bridgefords recently and were very impressed with the service and support. Staff were very helpful with any queries or concerns we had and responded to our concerns promptly and efficiently. All viewings were supervised by a member of their team.
I can certainly recommend them if you are thinking of putting your house on the market.
Joanne · 24 October 2023
Agent replied · 23 October 2024
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleSelling our house after 37 years and the staff at Bridgfords Chorley guided us all the way through.
They continually kept us up to date with the process and offered good advise when asked. Emma especially kept chasing all the relevant parties and made sure there weren’t any delays that couldn’t be sorted quickly. Would just like to say thank you.
Frank · 24 October 2023
Agent replied · 23 October 2024
Thank you for taking the time to leave us your review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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