Ben Rose Estate Agents Chorley reviews

★★★★★ 5/5

Google

A great team of friendly professional agents . My property was sold within two weeks of listing. The team at Ben Rose kept me informed throughout the sale and offered other services like moving companies and maintenance. A smooth transition. Thank you to the team 😄 Highly recommended.

Tracy · 22 September 2026

★★★★★ 1/5

Google

I went with Ben Rose due to a positive engagement with the Leyland office however the Chorley one was very different. From day 1 we felt like an inconvenience when we called and never felt helped or had our concerns or questions addressed. This of course was once the contracts were signed, prior to that they were very helpful indeed! We had many many views on our property and I can honestly say I couldn’t give you the reasons as to why we had no second viewings or offers - very little seemed to be done about contacting the viewers and very little was passed on. I think from around 17/18 viewings we had possibly 6/7 fedback to us. They don’t ask anyone at the time their thoughts and when I asked why they said it wasn’t how they worked - yet everyone other agent who we viewed with ensured they asked us our initials thoughts/feelings which I think is key. I was also made to feel stupid when I asked if this could happen. Ben Rose completed most of the viewings and in my mind you turn up early to ask everything about the property and have a good look round so you are equipped with all of the info the sellers have, to be able to answer any potential questions. This only happened ONCE (to that ladies credit), everyone else turned up mere minutes before the viewers, and on 2 occasions the member of staff from Ben Rose turned up late!! We watched on a doorbell camera as one of the viewers left and they were told that the questions she couldn’t answer would be put the us (the sellers) which they never were. When I said I wanted to give notice to Ben Rose I was never asked why, what the issues were or if there was anything they could do to help - they just said email it in. Once this happened I was ‘threatened’ with an exit fee 3 times - if we didn’t give them access to the property! On one occasion I was given a few days notice about a request for 2pm viewing on that Saturday (days before Xmas) and told if we couldn’t sort it we would have a £300 exit fee, this wasn’t possible as we had a dog in the house and no where to take her!! This is not customer service. Just prior to this I had a call from a member of staff at the office who was outright rude and snotty about why I hadn’t called back about a viewing, when the actual fact was they were due to call me. When I explained this she said “that’s not true” and when she wasn’t getting her own way she HUNG UP! I was immediately called back by some manager who I asked about the hanging up and she replied again “that’s not what happened” I can absolutely assure anyone that this did happen, and I’m sure they will reply with some explanation as to why it didn’t or as to why they do things the way they do or why they were late, I’m assuming an appointment ‘ran over’, well then ensure you have a buffer in place. There will be lots of thank you for you review and this is what happened and why but I can honestly say myself and my partner were disgusted by some of the treatment and when you are paying upwards of £4,000 you should be treated like royalty every time you deal with them but this is no where near the reality. I think they take on way to much and they sell what they sell and don’t care about the rest, as the odd lost customer here and there won’t matter financially.

Mark · 24 January 2026

★★★★★ 5/5

Google

The service I received from Ben Rose was exemplary, and far better than I could have imagined. Having always been led to believe estate agents are difficult to get hold of and only have their own interests at heart, this couldn’t have been further from the truth with all the team at Ben Rose Chorley. My house was a difficult sell with plenty of stumbling blocks along the way, with nearly 12 months of unforeseen problems, difficult buyers, a nightmare survey, and all in all a really tricky situation to navigate. I was clueless, and without the support, knowledge, and transparency of the team at Ben Rose, I would have been at a loss for how to sell the property. I arranged a valuation with three estate agents and Simon at Ben Rose was the only one who turned up when they said they would. He was fully transparent with their approach to sales techniques, and gave me his honest advice about how to get the best value for my home. I trusted his knowledge instantly. From then, the service I had was absolutely top of the game. The team at Ben Rose arranged 20+ viewings all in one day, and conducted them all. They gathered all feedback from all who viewed, and fed these back constructively and simply. They negotiated prices and their sales techniques meant my property sold for way over the asking price. They were available whenever you needed to speak to them, and nothing felt like too small a question or a problem. A friendly and knowledgable team who are a credit to the industry. When the sale got tricky (there ended up being 3 sales that fell through), the team at Ben Rose persevered on my behalf. Arranged countless viewings, even out of hours sometimes, and no problem was too small. The branch manager, Tammy, was exactly what you needed when coming to sell your property. She went above and beyond for me - approaching builders, getting valuations, and her frank and honest approach I appreciate greatly. She didn’t tell you what you wanted to hear; she was open and genuinely fought to get the best resolution for me. All of the team are communicative, friendly, supportive and knowledgable. They all knew exactly what situation and background of the property and always had the right information to hand, and would do anything to help push the sale forward. Always available to chat, and never felt like I was a burden or asking for too much. When my sale fell through (three times!) I genuinely believed the team would get it over the line for me, and they did. I can’t thank them enough for their tenacity and support over a very difficult sale! My property ended up selling for a relatively cheap price in the housing market, and Ben Roses’ rate was affected as a result of the decrease in price. I never once felt like because I was paying a considerably lower fee than higher properties, that I wasn’t as important as others. Ben Rose are head and shoulders above the rest - genuinely, a huge thank you for helping to sell my property, I could not have done it without your industry knowledge, insight and fabulous team of staff.

Rebecca · 20 January 2026

★★★★★ 5/5

Google

Sophie was very warm and friendly and answered all my questions. She knew a lot about the property and the area and provided all the information I would need to apply

Olivia · 24 January 2026

★★★★★ 5/5

Google

Excellent estate agent! All staff have been brilliant but special mention to Tammy in particular who went above and beyond to ensure the sale and purchase went as smooth as possible.

Adam · 20 January 2026

★★★★★ 5/5

Google

Been in my Ben Rose managed rental for 4 months now and Megan has been on call to solve every issue instantly. Exceptional service from a genuinely caring person. Thanks

David · 24 January 2026

★★★★★ 5/5

Google

Sophie showed myself and my partner around a property this afternoon and was so lovely and informative. Very lovely to speak to and bubbly in character. Thank you Sophie :)

Chloe · 24 January 2026

★★★★★ 5/5

Google

Abbie was great! Super helpful and experienced.

Ruth · 13 July 2026

★★★★★ 5/5

Google

Megan and Sophie were both great very friendly, informative, welcoming, and accommodating. They made the viewings feel relaxed and inviting. And we appreciate their time.

Stacie · 24 February 2026

★★★★★ 5/5

Google

Ben Rose and their fantastic, efficient and friedly lettings team; Sophie, Joanne, Megan and Abbie, have been managing my rental properties for the past 10 years and I couldn't be happier with their service. They have removed all of the anxiety, as a landlady, associated with the lettings market, litigation and safety worries, finding and vetting the right tennants and I know that my tennants are all in safe hands. They always respond to any concerns that I may have, advise appropriately as well as looking after my tennants too. I wouldn't hesitate to recommend them to new landladies/lords or existing ones.

Deborah · 24 December 2025

★★★★★ 5/5

Google

I’ve had the pleasure of Ben Rose letting a in this case manage my current home for the past 3 years. They have been consistently superb and always dealt with any issues to do with the property quickly and efficiently. More recently Megan has dealt with a serious boiler issue for me. She went beyond the call of duty to see to it that myself and my two sons didn’t suffer too much inconvenience during this time, which meant a lot to us. All in all a fantastic company to deal with, right from the beginning up to this point. Many thanks again. I can’t recommend them !!!

Mr · 24 December 2025

★★★★★ 5/5

Google

Megan has been absolutely wonderful. We haven't found our home yet, but I am confident Megan will be a great asset in helping me.

Rachel · 24 February 2026

★★★★★ 5/5

Google

Lovely experience. Friendly, welcoming agent. House was in a wonderful condition, clean and tidy. Impressed with the level of client care, thank you Megan!

Emma · 24 February 2026

★★★★★ 5/5

Google

Abby was lovely and welcoming, answered any questions we had which was great. Very friendly. Property was well kept too.

Kamin · 24 March 2026

★★★★★ 5/5

Google

Had a great experience with a viewing we had, Meg was lovely and really helpful when she was showing us around the property!

Lois · 24 February 2026

★★★★★ 5/5

Trustpilot

Outstanding Service from Start to Finish

Ben Rose Estate Agents in Leyland did a fantastic job selling our house. From the very first contact to completion, the entire team was professional, friendly, and incredibly helpful. A special thank you to Catherine (the manager), Megan, Emily, and Aaron, each of them went above and beyond. They were always quick to respond, kept us informed at every stage, and made the whole process feel smooth and stress-free. Their communication and customer care were excellent throughout. We couldn’t have asked for a better experience and would highly recommend Ben Rose to anyone looking to sell their home.

Richard · 26 June 2025

★★★★★ 5/5

Google

Ben Rose were extremely easy to deal with from start to finish. They kept me informed and chased things up. Katie was amazing throughout at keeping things moving forward. I would recommend them.

Vikki · 24 November 2025

★★★★★ 5/5

Google

Thank you Sophie for being a great host. Warm, friendly & full of information. A wonderful asset to have in any company.

Corrina · 24 February 2026

★★★★★ 5/5

Google

It was very helpful to us to be able to view the property after work. Abbie Larton was very friendly and welcoming.

CJ · 24 February 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs! Clearly understaffed and will struggle to sell your property

We contacted Ben Rose to put our home on the market and they gave us a valuation of offers over £324,995 without even looking at the property. After selling 6 houses in the past 15 years I've never had that experience before and found it very strange so we asked Simon( apparently the only one who can do valuations at their company) to still come out and look at the property before we list it but was told he didn't need to( we were practically begging). Around 2 days before it went live we got a phone call saying he was in the area and could call in 20 minutes! I'm sorry we can't all drop everything we're doing in 20 minutes! So the house went on the market and after having lots of interest on it via social media and the local buckshaw beat Facebook page we haven't had a single viewer or any interest in 8 days( even after receiving 7000 views on rightmove in the 1st 2 days alone!) We have since found out that a similar size property on the village in a condition which isn't anywhere near as good as ours has had 3 viewers in just a week with only 742 views on rightmove ( clearly something isn't adding up) . I've since been told by another local estate agent that they are heavily understaffed and are stretching themselves which makes sense because a neighbour that has just sold their property through them told us they never answered the phone. Worryingly we have also been told by them that the house market is really slow and we will struggle to sell( that's great to know by your estate agent and also a huge lie because it's clearly not) House was on Dukinfield Court, Buckshaw VillageNotice has now been served to come out of the contract, like I said we've sold many houses over the last few years and have never come across such a lacklustre company who have no interest in selling your house

Paul · 9 February 2024

★★★★★ 5/5

Google

I recently viewed a property with this lettings agency, and the experience was excellent from start to finish. Megan Blanks showed me around the property and was incredibly friendly, chatty, and approachable. She answered all of my questions clearly and gave really helpful advice about the next steps in the process. She also provided useful information about the agency itself, which I really appreciated. Megan arrived on time, and the agency as a whole has been very quick at responding to emails with plenty of clear, detailed information. Overall, a really positive experience. I would highly recommended.

Lucie · 24 November 2025

★★★★★ 5/5

Google

We had a property viewing recently and we were shown around by 2 professional ladies, Sophie and Abbie. They were fantastic, friendly and really informative. They showed us around the property but also allowed us time to take in the whole house and answered any questions that we had. Ben Rose are amazing with quick viewings of the properties and their staff are friendly. I would recommend these to any families that I know that are looking to rent a property. As their prices and properties are immaculate. Very impressed!

Maria · 24 November 2025

★★★★★ 5/5

Google

Very professional, friendly personnel at Ben Rose, have our best interests at heart, a special thank you to Megan who is going above and beyond to find our next family home.

Mark · 24 November 2025

★★★★★ 5/5

Google

Ben Rose Estate Agents were fantastic in dealing with our house move. We had a very stressful time, taking 26 weeks from Offer to completion we had excellent service from all staff ,especially Tammy and Leanne who chased our buyers Solicitors and Estate Agents regularly they really helped when we were very stressed. Would definitely recommend them , very professional. Thank you. Melissa & Graeme Hurst.

Melissa · 25 September 2024