Ben Rose Estate Agents Chorley reviews

★★★★★ 1/5

Google

Unfortunately, my experience with Benrose Selling Agency has been deeply disappointing. They failed to sell our property in over six weeks, during which communication was practically nonexistent. Emails went unanswered, and calls were not returned, leaving us completely in the dark about the status of our listing. To make matters worse, when we finally discovered we had offers and were ready to accept, the buyers had already pulled out, presumably due to delays or mismanagement on the agency's part. When we decided to part ways with them, they insisted on a 28-day notice period or required us to pay a fee. This felt unreasonable, especially considering their inability to secure a sale in six weeks, what difference would four more weeks make? If they manage to sell the property, I would consider updating this feedback. However, until then, I stand by my review. Proof of improvement would be far more meaningful than a response filled with excuses.

Kriszta · 2 January 2025

★★★★★ 1/5

Google

Benrose is the worst-selling agency in Chorley.
We deeply regret using them due to their awful service. Despite over five weeks of effort, they failed to sell our property. To make matters worse, we had to pay a fee to leave them and switch to a professional agent, who sold our home within a week. Benrose shows no regard for customer service, and their communication is non-existent. We’re disappointed we didn’t read the negative reviews beforehand, had we done so, we would have avoided wasting our time and money with them. Unfortunately, we paid the price for their lack of professionalism, but we hope future clients will be more cautious.

Szymon · 2 January 2025

★★★★★ 5/5

Google

We had Megan for our initial phone call and our first house viewing, throughout it all Megan was happy and bright, very considerate when we were slightly late from my job. My daughter said she was AWSOME. We were throughly impressed by her professionalism.

Jasmine · 24 January 2026

★★★★★ 5/5

Google

Sophie was really friendly and professional during the viewing. She explained everything clearly, answered our questions, and made the whole process easy. We also had a nice chat about BMWs, which added a personal touch to the viewing. Thanks Sophie.

Akin · 24 February 2026

★★★★★ 5/5

Google

Sophie is a warm, friendly and helpful asset to the company. She has great ideas for utilising space to cater exactly for what we need. A pleasant experience! Also the property is far better than the pictures suggest. 😊 …

Eve · 24 February 2026

★★★★★ 5/5

Google

Ben Rose Lettings were excellent throughout our tenancy. Joanne, Sophie, Megan and Abbie were all attentive, professional, and a pleasure to deal with. The onboarding process was wonderful and made everything feel clear, smooth, and …

Richard · 25 March 2026

★★★★★ 5/5

Google

Megan and the Lettings team have been a pleasure to work with and have offered a fantastic service. Megan has been flexible, offered clear and regular communication, and has genuinely invested in us having the best possible outcome when letting out our home.

Gina · 24 January 2026

★★★★★ 4/5

Trustpilot

Tammy is amazing but please stop recommending Vincents Solicitors!

Ben Rose have exceeded expectations with selling my property from valuation to sale. Achieved 10k over asking compared to other agents that valued it 30k below achieved sale price (W&J). Fantastic photographer and organisation of viewings / negotiations on offers. The highlight for us was Tammy who was a superstar throughout, we don't know what we would've done without her!! She is a true credit to the agents. Only negative is the fact Ben Rose recommend Vincents solicitors. We dealt with these via our buyers and we cannot put into words how abysmal they were being unorganised, incompetent as well as being idle in responding to queries. Please stop recommending them as it made our entire process unnecessarily stressful! Napthens were brilliant.

Charlotte · 30 November 2025

★★★★★ 5/5

Trustpilot

excellent!!

What can I say! An absolutely amazing company Tammy and all her staff have gone above and beyond to make what has been a hugely problematic transaction run as smoothly as it could possibly have gone. Gill even went out to my buyers home to get her to sign paperwork so that completion could happen on the confirmed day! From start to finish there is always someone to help you. They all have lots of experience and are able to give you advice. Thank you so much Tammy and all the girls for helping me with this stressful move! Finally in my forever perfect home!”

EMILY · 25 November 2025

★★★★★ 5/5

Google

Sincere thanks to Leanne and the team at Ben Rose for all your help with the sale of my property. In every phone call and email the team have been unfailingly helpful, patient and efficient. I wholeheartedly recommend Ben Rose to anyone looking for excellent service in the sale of their property

Sue · 24 September 2025

★★★★★ 5/5

Google

Shout out to Abbie Larton of the lettings team for her amazing communication and help in trying to find me another property in such short notice, spending her time scouring through properties just to try and help me. 10/10, super friendly and helpful, lovely girl!

Holly · 24 November 2025

★★★★★ 5/5

Google

Great service from Ben Rose Estate agents in Chorley. I particular from Leanne and Tammy who kept us up to speed with everythig that was going on by taking time to contact us with regular updates. In addition to this they were very supportive and ready to answer questions or clarify things as we went along. The whole process was seamless from the taking of the pictures of the house, the advicec on soclitor, liason with the purchases and the final exchange of contract and the handing over of the keys. Thanks you Leanne and tamy for all your help.👌👍👏

David · 2 October 2024

★★★★★ 5/5

Google

I've rented a house from Ben Rose and it was smooth sailing from start to handover. In particular Megan has been extremely helpful and professional in regards to snagging and general support. I highly recommend Ben Rose.

Lance · 24 January 2026

★★★★★ 5/5

Google

These are some of the best estate agents I have come across. Simon came out to view the property promptly and he was lovely I could not fault him or his approach. He was straight forward and to the point and the house sold for the range he suggested, using his sales strategy. Everyone in the office is lovely and helpful especially Leanne for whom nothing was too much trouble. Thank you to the whole team for helping us reach our new dream house!

Jennifer · 3 August 2024

★★★★★ 5/5

Google

It was lovely looking at the house we are interested in and the agent Abbie was amazing,she made us feel welcome and gave us a lot of information on the house. Thank you :)

Sienna · 24 January 2026

★★★★★ 5/5

Trustpilot

Happy Buyers

We’ve just completed the purchase of our new home through Ben Rose (Bamber Bridge), and the experience was excellent from start to finish. From our first enquiry via RightMove to the final completion, the team was consistently professional, responsive, and helpful. They kept communication flowing, passed on our questions to the vendors promptly, and did everything they could to keep the process moving smoothly. As buyers, we couldn’t have asked for a better agent. Huge thanks to Jess, Kayleigh, and the whole team at Bamber Bridge, you made a stressful process feel much easier!

P.R · 4 September 2025

★★★★★ 1/5

Google

I went with Ben Rose due to a positive engagement with the Leyland office however the Chorley one was very different. From day 1 we felt like an inconvenience when we called and never felt helped or had our concerns or questions addressed. This of course was once the contracts were signed, prior to that they were very helpful indeed! We had many many views on our property and I can honestly say I couldn’t give you the reasons as to why we had no second viewings or offers - very little seemed to be done about contacting the viewers and very little was passed on. I think from around 17/18 viewings we had possibly 6/7 fedback to us. They don’t ask anyone at the time their thoughts and when I asked why they said it wasn’t how they worked - yet everyone other agent who we viewed with ensured they asked us our initials thoughts/feelings which I think is key. I was also made to feel stupid when I asked if this could happen. Ben Rose completed most of the viewings and in my mind you turn up early to ask everything about the property and have a good look round so you are equipped with all of the info the sellers have, to be able to answer any potential questions. This only happened ONCE (to that ladies credit), everyone else turned up mere minutes before the viewers, and on 2 occasions the member of staff from Ben Rose turned up late!! We watched on a doorbell camera as one of the viewers left and they were told that the questions she couldn’t answer would be put the us (the sellers) which they never were. When I said I wanted to give notice to Ben Rose I was never asked why, what the issues were or if there was anything they could do to help - they just said email it in. Once this happened I was ‘threatened’ with an exit fee 3 times - if we didn’t give them access to the property! On one occasion I was given a few days notice about a request for 2pm viewing on that Saturday (days before Xmas) and told if we couldn’t sort it we would have a £300 exit fee, this wasn’t possible as we had a dog in the house and no where to take her!! This is not customer service. Just prior to this I had a call from a member of staff at the office who was outright rude and snotty about why I hadn’t called back about a viewing, when the actual fact was they were due to call me. When I explained this she said “that’s not true” and when she wasn’t getting her own way she HUNG UP! I was immediately called back by some manager who I asked about the hanging up and she replied again “that’s not what happened” I can absolutely assure anyone that this did happen, and I’m sure they will reply with some explanation as to why it didn’t or as to why they do things the way they do or why they were late, I’m assuming an appointment ‘ran over’, well then ensure you have a buffer in place. There will be lots of thank you for you review and this is what happened and why but I can honestly say myself and my partner were disgusted by some of the treatment and when you are paying upwards of £4,000 you should be treated like royalty every time you deal with them but this is no where near the reality. I think they take on way to much and they sell what they sell and don’t care about the rest, as the odd lost customer here and there won’t matter financially.

Mark · 24 January 2026

★★★★★ 5/5

Google

The service I received from Ben Rose was exemplary, and far better than I could have imagined. Having always been led to believe estate agents are difficult to get hold of and only have their own interests at heart, this couldn’t have been further from the truth with all the team at Ben Rose Chorley. My house was a difficult sell with plenty of stumbling blocks along the way, with nearly 12 months of unforeseen problems, difficult buyers, a nightmare survey, and all in all a really tricky situation to navigate. I was clueless, and without the support, knowledge, and transparency of the team at Ben Rose, I would have been at a loss for how to sell the property. I arranged a valuation with three estate agents and Simon at Ben Rose was the only one who turned up when they said they would. He was fully transparent with their approach to sales techniques, and gave me his honest advice about how to get the best value for my home. I trusted his knowledge instantly. From then, the service I had was absolutely top of the game. The team at Ben Rose arranged 20+ viewings all in one day, and conducted them all. They gathered all feedback from all who viewed, and fed these back constructively and simply. They negotiated prices and their sales techniques meant my property sold for way over the asking price. They were available whenever you needed to speak to them, and nothing felt like too small a question or a problem. A friendly and knowledgable team who are a credit to the industry. When the sale got tricky (there ended up being 3 sales that fell through), the team at Ben Rose persevered on my behalf. Arranged countless viewings, even out of hours sometimes, and no problem was too small. The branch manager, Tammy, was exactly what you needed when coming to sell your property. She went above and beyond for me - approaching builders, getting valuations, and her frank and honest approach I appreciate greatly. She didn’t tell you what you wanted to hear; she was open and genuinely fought to get the best resolution for me. All of the team are communicative, friendly, supportive and knowledgable. They all knew exactly what situation and background of the property and always had the right information to hand, and would do anything to help push the sale forward. Always available to chat, and never felt like I was a burden or asking for too much. When my sale fell through (three times!) I genuinely believed the team would get it over the line for me, and they did. I can’t thank them enough for their tenacity and support over a very difficult sale! My property ended up selling for a relatively cheap price in the housing market, and Ben Roses’ rate was affected as a result of the decrease in price. I never once felt like because I was paying a considerably lower fee than higher properties, that I wasn’t as important as others. Ben Rose are head and shoulders above the rest - genuinely, a huge thank you for helping to sell my property, I could not have done it without your industry knowledge, insight and fabulous team of staff.

Rebecca · 20 January 2026

★★★★★ 5/5

Google

Sophie was very warm and friendly and answered all my questions. She knew a lot about the property and the area and provided all the information I would need to apply

Olivia · 24 January 2026

★★★★★ 5/5

Google

Excellent estate agent! All staff have been brilliant but special mention to Tammy in particular who went above and beyond to ensure the sale and purchase went as smooth as possible.

Adam · 20 January 2026

★★★★★ 5/5

Google

Been in my Ben Rose managed rental for 4 months now and Megan has been on call to solve every issue instantly. Exceptional service from a genuinely caring person. Thanks

David · 24 January 2026

★★★★★ 5/5

Google

Sophie showed myself and my partner around a property this afternoon and was so lovely and informative. Very lovely to speak to and bubbly in character. Thank you Sophie :)

Chloe · 24 January 2026

★★★★★ 1/5

Trustpilot

AVOID!

I went with Ben Rose due to a positive engagement with the Leyland office however the Chorley one was very different. From day 1 we felt like an inconvenience when we called and never felt helped or had our concerns or questions addressed. This of course was once the contracts were signed, prior to that they were very helpful indeed! We had many many views on our property and I can honestly say I couldn’t give you the reasons as to why we had no second viewings or offers - very little seemed to be done about contacting the viewers and very little was passed on. I think from around 17/18 viewings we had possibly 6/7 fedback to us. They don’t ask anyone at the time their thoughts and when I asked why they said it wasn’t how they worked - yet everyone other agent who we viewed with ensured they asked us our initials thoughts/feelings which I think is key. I was also made to feel stupid when I asked if this could happen. Ben Rose completed most of the viewings and in my mind you turn up early to ask everything about the property and have a good look round so you are equipped with all of the info the sellers have, to be able to answer any potential questions. This only happened ONCE (to that ladies credit), everyone else turned up mere minutes before the viewers, and on 2 occasions the member of staff from Ben Rose turned up late!! We watched on a doorbell camera as one of the viewers left and they were told that the questions she couldn’t answer would be put the us (the sellers) which they never were. When I said I wanted to give notice to Ben Rose I was never asked why, what the issues were or if there was anything they could do to help - they just said email it in. Once this happened I was ‘threatened’ with an exit fee 3 times - if we didn’t give them access to the property! On one occasion I was given a few days notice about a request for 2pm viewing on that Saturday (days before Xmas) and told if we couldn’t sort it we would have a £300 exit fee, this wasn’t possible as we had a dog in the house and no where to take her!! This is not customer service. Just prior to this I had a call from a member of staff at the office who was outright rude and snotty about why I hadn’t called back about a viewing, when the actual fact was they were due to call me. When I explained this she said “that’s not true” and when she wasn’t getting her own way she HUNG UP! I was immediately called back by some manager who I asked about the hanging up and she replied again “that’s not what happened” I can absolutely assure anyone that this did happen, and I’m sure they will reply with some explanation as to why it didn’t or as to why they do things the way they do or why they were late, I’m assuming an appointment ‘ran over’, well then ensure you have a buffer in place. There will be lots of thank you for you review and this is what happened and why but I can honestly say myself and my partner were disgusted by some of the treatment and when you are paying upwards of £4,000 you should be treated like royalty every time you deal with them but this is no where near the reality. I think they take on way to much and they sell what they sell and don’t care about the rest, as the odd lost customer here and there won’t matter financially

Customer · 2 January 2026

★★★★★ 5/5

Google

Megan and Sophie were both great very friendly, informative, welcoming, and accommodating. They made the viewings feel relaxed and inviting. And we appreciate their time.

Stacie · 24 February 2026