Ben Rose Estate Agents Chorley reviews

Dear András,Thank you for updating your review and providing further feedback. We want to ensure that all your concerns are addressed clearly and transparently.As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid.While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market.In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process.Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities.Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so.

Thank you, Tim.

Hi Adrian - thanks for your 5 star review, we will be sure to pass on your kind words to the lettings team!

Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns, but we’d like to take a moment to clarify a few points. Firstly, we have no record of you submitting an offer on any of the properties we’ve marketed, so we don’t believe this review reflects a direct experience with our agency. To address your claims, we want to state that we have never marketed a property at 40% below its true market value. Not only would this fail to serve our clients, but it would also make it impossible for us to maintain our position as the leading agent in the area. In fact, on average, we achieve sold prices 5% above the asking price. This success is a result of fair and accurate pricing, effective marketing, and close collaboration with our vendors, who are fully involved in setting their property’s price. Our valuations team works diligently to ensure every property is priced fairly and transparently, backed by comprehensive market research. Coupled with our highly effective marketing strategies, this approach ensures we consistently deliver exceptional results for our clients. We appreciate your input and would be happy to discuss any specific concerns further. Please feel free to contact us directly on 012547 263903 so we can address this in more detail.

Thanks Craig, I will be sure to pass this along to Tammy!

Thanks for the review, I will pass this onto Abbie!

Dear Sarah, Thank you for sharing your feedback. We’re sorry to hear that your experience viewing a property with us didn’t meet your expectations, and we appreciate you bringing this to our attention. As you have not provided specific details, it is difficult for us to address your concerns in more depth. To help us investigate this matter further, I would appreciate it if you could contact me directly at hr@ben-rose.co.uk to better understand the circumstances surrounding your experience. On occasion, we may need to double-book viewings when we receive excessive requests for a particular property, such as 10 or more for a single day. This is done to ensure that all interested parties have the opportunity to view the property, as it would not be feasible to be at the property for an entire day. While this may not be the perfect solution, we believe it is better for our vendors, as it enables us to accommodate all viewing requests without turning potential buyers away. Once again, thank you for your feedback. We look forward to hearing from you to discuss your experience further.

Thank you for your feedback. I am so glad the team were able to alleviate some of the pressure for you.

Hi Donna, thank you for the review.

Thank you Libby, I will pass this onto Abbie in our lettings team!

Thank you for the wonderful review, Hazel!

Thanks for the review Bailey!

Thank you for the wonderful review, Hazel!

We believe this to be a false review left by a dissatisfied client who has informed us of their intention to post multiple negative reviews in an attempt to damage our business’ reputation. This matter has now been reported to google and as you can see, these posts are currently under review and have started to be successfully removed. We will not be responding further to this review.

Thank you for the kind review!

Thank you for sharing your feedback. We're pleased to hear that you were happy with the initial meeting and the quality of the photos. However, we regret that the overall experience did not meet your expectations. We always strive to keep communication clear and consistent, and we are sorry if this was not felt during your sale. Your comments and feedback are extremely valuable, and we will take them on board as we continuously work to enhance our service. We would be more than happy to discuss this further with you to ensure any concerns are fully addressed. Please feel free to reach out to the branch directly on 01772 263903 if you’d like to talk in more detail.

Thank you Charlotte, I will pass this onto Abbie!

Thanks Chloe, I will pass this onto Megan!

Following your initial review on 12th December during direct email communications with us, you have indicated on multiple occasions your intention to leave further negative reviews daily unless we agree to terminate your contractual agreement early. Based on the tone and content of this review it now appears you are following through with this. We must clarify that we believe this review, along with others recently posted under different names, is not genuine and appears to be part of an attempt to damage our business’ reputation. We will reiterate our earlier response: As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid. While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market. In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process. Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities. Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so. Thank you

Thanks for your lovely review Abigail, I will be sure to pass this onto Oliver!

Thanks for the review Elar, I will pass this onto Megan (and I imagine it was Abbie!)