Trusted Agent profile · CHORLEY
★★★★★
581 reviews across 3 platforms
12 Cleveland Street, CHORLEY, PR7 1BH
Ben Rose Estate Agents's office in CHORLEY, at 12 Cleveland Street, is rated 4.5 out of 5 across 581 reviews on three platforms, including 454 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Ben Rose Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the CHORLEY office, from every platform, shown as written. First names only.
5/5
GoogleSophie, was absolutely fantastic when viewing a property this afternoon. She was kind, friendly, knowledgable but professional. She made the visit calm and relaxed! Brilliant at what she does 😊 …
Thank you Amy, I will pass this onto Sophie!
1/5
GoogleDo not try to sale property. Time wasters no reply for phone calls. Only blackmail that you need to give28 days notice to pulling out or pay fees. Manegmant Danielle notable to control staff and organise the team at all. Sending buyers our home without agent and need to chase them how was it going and finding out for offer but not valid anymore. They promise everything but do nothing
Following your initial review on 12th December during direct email communications with us, you have indicated on multiple occasions your intention to leave further negative reviews daily unless we agree to terminate your contractual agreement early. Based on the tone and content of this review it now appears you are following through with this. We must clarify that we believe this review, along with others recently posted under different names, is not genuine and appears to be part of an attempt to damage our business’ reputation. We will reiterate our earlier response: As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid. While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market. In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process. Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities. Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so. Thank you
5/5
TrustpilotAn excellent service provided from start to finish.
Ben Rose Estate Agents (Bamber Bridge) can undoubtedly be very proud of the level of care, attention and service provided regards the sale of our property that had been in the family for the last 48 years.Valued on Monday, went to Market on the Thursday, viewings on Friday and Saturday and the Sold sign went up on the following Monday.We were very lucky that there was substantial interest in our property and Ben Rose managed to negotiate an above market rate via pro-active discussions between ourselves and the purchasers and we were delighted to choose a young first time buying couple.Regular updates from Ben Rose to our Conveyors and ourselves made it a totally smooth pain free transaction thanks to Chris and his team at Bamber Bridge.
5/5
GoogleReally positive experience with Ben Rose, our house sold quickly and Tammy and Leanne kept us updated. Ben Rose even recommended a Solicitor and Removal Company. Fabulous service, highly recommended.
Thanks Debbie! Glad to have helped you! :)
5/5
GoogleFantastic assistance from Megan yesterday - really appreciate the rapid response to arranging for reasonably priced work to be done in my house urgently. Such a great company, always easy to contact with and they are so efficient! Brilliant!
Thank you Frances, I will be sure to pass this along to Megan in our lettings branch!
5/5
GoogleLovely lady called Abbie showed me around a property yesterday. Gave me all the information that I needed and was more than happy to answer any questions I had. Very pleasant experience.
Thanks for your review Craig!
5/5
GoogleJust completed the sale of our property with Ben Rose Chorley branch. I must say, the communication was outstanding from everyone and I can see why they sell so many properties in the area. In particular I found Tammy, Branch Manager, …
Thanks for your lovely review Remy!
5/5
GoogleI worked with Dean Heywood for leasing of my property, the process from photo taking to get the tennant moved in was just 2 weeks time! Dean was very helpful and always in position to provide latest market information and answer whatever inquiries we have throughout the procedure. Very happy to work with him and his team.
Thank you for such a positive review of our Lettings team.
5/5
GoogleI had such a wonderful experience with this letting agency. They are professional, prompt, and very engaging throughout the process. Megan, who conducted our viewing, was so pleasant and approachable . she made the whole experience feel …
Thank you Titi, I will pass your lovely words onto our lettings team!
5/5
GoogleBen Rose worked dilligently to market our property and were very successful in getting multiple viewings and ultimately an acceptable offer for the sale. Tammy and the team at Ben Rose were pro-active throughout and always kept us up to date on progress. Would definately recommend.
Thanks Tom, pleasure to help!
5/5
GoogleWe can't thank Tammy, Jess and all the team enough for helping us find our forever home 🏡, it's been such a hard time under the circumstances of lockdown etc but all the staff pushed on and kept us calm😅 and now we look forward to making memories in our new home thanks to the Ben Rose team 🏡🤗PositiveResponsiveness, Quality, Professionalism, Value
Thank you Helen!
5/5
TrustpilotWe didn’t actually use Ben Rose to sell…
We didn’t actually use Ben Rose to sell which I wish we had now. Our experience with buying has been fantastic, our completion day was extremely stressful, but Leanne was absolutely fantastic. Thank you all at Ben Rose!
5/5
GoogleHad a lovely viewing, found out all the information I needed, thanks especially to the agent that showed me around Abbie Larton as she was really helpful
Thank you Brendan, I will pass this onto Abbie!
5/5
GoogleBen Rose are wonderful! From the moment we decided to start our selling venture with them, they began the process swiftly. Viewings were arranged and completed without any worries and the sale went through without any hiccups even in such a difficult time with the economy. Complete professionals and would definitely use them again!
Thank you for such a lovely review, Claire.
5/5
GoogleI have used BenRose to purchase a property and would like to say a few points ; The team is absolutely amazing friendly and professional. They took care of everything and all the back and forth which could of been frustrating was a walk in the park. I would surely be coming back at my next opportunity !! So a big thank you and I would highly recommned them !! Sam Gerber
Thanks so much for the kind review, we're always happy to help!
5/5
GoogleAll the staff at Ben Rose Chorley branch have been very friendly, efficient and communicative i would highly recommend them and will definitely use their services in the future when it comes to selling other properties.Many thanks
Thanks Paul, glad we could help!
5/5
GoogleExtremely impressed with Tammy and team at Ben Rose - we were first time buyers, and they helped steer the process very smoothly. A few difficulties along the way which Ben Rose helped us to solve very quickly and efficiently. Friendly, professional and supportive throughout. Would definitely recommend and will use again in the future if we ever choose to sell!PositiveResponsiveness, Professionalism
We are so glad we were able to help you with your first time purchase and wish you all the happiness in your new home
5/5
GoogleProfessional responsive service did lots to help in enabling me to complete the purchase, particular thanks to Tammy, Jessica and Lauren very happy all round with the service appreciate it can be difficult with difficult demanding sellers with at times unreasonable demands but was professionally managed with the team there. Many thanks to all at the agency.
Thanks for your positive feedback. We wish you all the best in your new home.
5/5
GoogleBen Rose Estate agents are really good. Awesome houses. Sophie that showed me around was such a professional person. Very polite and answered all my questions.
Thanks for the review Mary. I will pass this onto Sophie!
1/5
GoogleRead this before you sign on the dotted line…. Ben Rose’s contract is the reason I am not buying my dream house. I had reserved a new build on a part exchange deal after my house had not sold during 3 months on the market with Ben Rose. The builder requested Ben Rose work with them for the onward sale. Ben Rose would not agree to the builder’s terms. Ben Rose threatened to charge me full fee for agreeing to a part exchange deal, as I had sold my house myself, which is in breach of contract. They proceeded to contact a previous interested party to encourage them to make an offer, meaning that I could be liable for a £600 charge for terminating my contract, rather than the standard £300 charge. After terminating my contract with Ben Rose I have pulled out of the part exchange because Ben Rose confirmed, as per contract, they will charge me full fee if any person they “introduced” to my house, including people who enquired but did not view, purchases it in the next 2 years. They informed me that they will be checking the Land Registry for this purpose. This came after multiple issues I had with Ben Rose, in my opinion due to the over-worked and harassed staff and a low number of viewing appointments. Prospective viewers were told there were no appointments available when they phoned to request to view on a certain day. 2 such parties did not rearrange. When I attempted to arrange appointments to view several other properties on the market with Ben Rose, I was told very bluntly that I was being unreasonable in asking to view at the weekend when I had phoned on a Wednesday. When I finally did manage to view the properties, we were given 10 minutes to view a very large house, as the staff member had to get to another appointment. She was late to the next house and the owner decided to let us in himself. We were unable to enter another house as the staff member didn’t have the key and didn’t know where to find it at the property. Separately, I had contacted the Ben Rose valuer directly for advice regarding an asking price reduction after 4 weeks of no sale. When I asked the sales staff to action the price reduction as per the valuer, the staff member in question encouraged me to reduce the price even further. It was clear however that she had no knowledge of my house or the market in my area. And to top it all off, when Ben Rose showed someone round my house when I was on holiday, they left my back door unlocked and open! I advise anyone to read the small print before signing the very restrictive Ben Rose contract. It has resulted in me pulling out of a part exchange, and in a position where I risk having to pay double agent fees if I choose another agent within 2 years. And had to pay £300 for the privilege of removing myself from this very poor experience.
Dear Kathryn, We sincerely regret to hear about your dissatisfaction at the service you recently received and appreciate you taking the time to share your concerns, as it provides us with the opportunity to openly address them. In relation to the part-exchange process you referred to, we were contacted initially by the agents handling this matter on the same day as we had received another offer on your property and subsequently needed to discuss this the offer and the part-exchange terms with you before deciding how would be best to move forward. Whilst discussing these matters with you, there appeared to be some confusion about the agreement you had entered with the part-exchange agents, and it was our understanding that you would clarify the details . Unfortunately, upon doing this, it became apparent that the terms they proposed significantly differed from standard industry practices, and subsequently we were not able to reduce our fee to match their considerably lower offer, which we explained to you at the time. In circumstances such as these, whereby the vendor chooses to sell the house themselves or if a fee can’t be agreed with a part exchange agent who is acquiring the property, it is a standard estate agency terms that the full sales fee will apply. However, in this instance you decided to take your property off the market and asked for it to be removed immediately from being marketed with us. Therefore, as you did not give the necessary notice to terminate your sales contract, a £300 cancellation fee was due, which was nothing to do with another offer being made on your property and at no time where you advised that this fee would be increased to £600. In respect of your experience of booking a viewing, we apologise if any of our staff's comments appeared to be flippant and can assure you it would not have been their intention for it to be taken in this manner, as our team are committed to always providing a courteous and professional service to all our customers. Further to this, we also do our utmost to always try to arrange all viewing requests in a timely and efficient manner that accommodates both the viewer and the vendor of the property being viewed. However, like other estate agents, as most of our viewings take place at a weekend, this makes it an extremely busy time for us and subsequently we are not always able to arrange viewings for a weekend when they are requested mid-week. This can be due to the viewing availability provided by the vendor and the number of other viewings that have already been scheduled. We also employ a large number of viewers to enable us to offer as many viewing opportunities as we can, giving them a minimum of 30 minutes per property to ensure as many customers as possible are able to have a viewing, with the opportunity for a second viewing to be arranged should they need more time. The incident that occurred with your own house viewing, whereby the back door was left unlocked, we discussed this as soon as it came to our attention and apologised. We have also taken action to ensure that this will not happen again, as our client’s security is always of utmost importance to us. Finally, the issues you have raised in respect of our contractual terms, we can confirm that like other estate agents these are designed to be comprehensive and protective in relation to both parties' interests and we encourage all our clients to review these terms thoroughly to ensure they understand the commitments involved before signing the sales contract. Once again, we would like to thank you for your feedback as we value this as it helps us maintain the high level of customer service that we continually deliver. We are also committed to resolving misunderstandings and maintaining professionalism in all our client interactions, so if there is anything further you wish to discuss or need clarification on, please do not hesitate to contact us directly.
5/5
GoogleBen Rose Chorley are the best estate agents I’ve ever come across. I’ve recently used them to sell my house and they have been amazing every step of the way. Everyone I’ve spoken to in the team has been great - Tammy and Jess have been exceptional. Right from the start, Tammy put me at ease and made me feel totally comfortable throughout the whole process. She gave me guidance, no pressure, and basically made an otherwise daunting experience seamless and trouble-free. I’m truly grateful.
Thank you very much Beverley, we are happy to help!
5/5
GoogleExcellent service from beginning to end, helped us so much with our difficult sale. Cannot fault the professional friendly helpful team. We would like to thank Tammy especially, she is an amazing asset to the company who went above and beyond. We would highly recommend using Ben Rose to anyone thinking of sellingPositiveResponsiveness, Professionalism
Thank you Sue!
5/5
GoogleWe have a property development company and recently completed a purchase through Ben Rose. The team are thoroughly professional and dedicated and provided fantastic support throughout the process. Tammy was particularly great making sure the fall out from Covid didn't delay the sale unnecessarily. I would certainly recommenced the team for anyone looking to buy or sell a property in Chorley.PositiveProfessionalism
Thank you Liam!
1/5
TrustpilotRead this before you sign on the dotted line….
Ben Rose’s contract is the reason I am not buying my dream house.I had reserved a new build on a part exchange deal after my house had not sold during 3 months on the market with Ben Rose. The builder requested Ben Rose work with them for the onward sale. Ben Rose would not agree to the builder’s terms. Ben Rose threatened to charge me full fee for agreeing to a part exchange deal, as I had sold my house myself, which is in breach of contract. They proceeded to contact a previous interested party to encourage them to make an offer, meaning that I could be liable for a £600 charge for terminating my contract, rather than the standard £300 charge. After terminating my contract with Ben Rose I have pulled out of the part exchange because Ben Rose confirmed, as per contract, they will charge me full fee if any person they “introduced” to my house, including people who enquired but did not view, purchases it in the next 2 years. They informed me that they will be checking the Land Registry for this purpose.This came after multiple issues I had with Ben Rose, in my opinion due to the over-worked and harassed staff and a low number of viewing appointments.Prospective viewers were told there were no appointments available when they phoned to request to view on a certain day. 2 such parties did not rearrange. When I attempted to arrange appointments to view several other properties on the market with Ben Rose, I was told very bluntly that I was being unreasonable in asking to view at the weekend when I had phoned on a Wednesday. When I finally did manage to view the properties, we were given 10 minutes to view a very large house, as the staff member had to get to another appointment. She was late to the next house and the owner decided to let us in himself. We were unable to enter another house as the staff member didn’t have the key and didn’t know where to find it at the property.Separately, I had contacted the Ben Rose valuer directly for advice regarding an asking price reduction after 4 weeks of no sale. When I asked the sales staff to action the price reduction as per the valuer, the staff member in question encouraged me to reduce the price even further. It was clear however that she had no knowledge of my house or the market in my area. And to top it all off, when Ben Rose showed someone round my house when I was on holiday, they left my back door unlocked and open!I advise anyone to read the small print before signing the very restrictive Ben Rose contract. It has resulted in me pulling out of a part exchange, and in a position where I risk having to pay double agent fees if I choose another agent within 2 years. And had to pay £300 for the privilege of removing myself from this very poor experience.
Dear Kathryn,We sincerely regret to hear about your dissatisfaction at the service you recently received and appreciate you taking the time to share your concerns, as it provides us with the opportunity to openly address them.In relation to the part-exchange process you referred to, we were contacted initially by the agents handling this matter on the same day as we had received another offer on your property and subsequently needed to discuss this the offer and the part-exchange terms with you before deciding how would be best to move forward. Whilst discussing these matters with you, there appeared to be some confusion about the agreement you had entered with the part-exchange agents, and it was our understanding that you would clarify the details . Unfortunately, upon doing this, it became apparent that the terms they proposed significantly differed from standard industry practices, and subsequently we were not able to reduce our fee to match their considerably lower offer, which we explained to you at the time. In circumstances such as these, whereby the vendor chooses to sell the house themselves or if a fee can’t be agreed with a part exchange agent who is acquiring the property, it is a standard estate agency terms that the full sales fee will apply. However, in this instance you decided to take your property off the market and asked for it to be removed immediately from being marketed with us. Therefore, as you did not give the necessary notice to terminate your sales contract, a £300 cancellation fee was due, which was nothing to do with another offer being made on your property and at no time where you advised that this fee would be increased to £600. In respect of your experience of booking a viewing, we apologise if any of our staff's comments appeared to be flippant and can assure you it would not have been their intention for it to be taken in this manner, as our team are committed to always providing a courteous and professional service to all our customers. Further to this, we also do our utmost to always try to arrange all viewing requests in a timely and efficient manner that accommodates both the viewer and the vendor of the property being viewed. However, like other estate agents, as most of our viewings take place at a weekend, this makes it an extremely busy time for us and subsequently we are not always able to arrange viewings for a weekend when they are requested mid-week. This can be due to the viewing availability provided by the vendor and the number of other viewings that have already been scheduled. We also employ a large number of viewers to enable us to offer as many viewing opportunities as we can, giving them a minimum of 30 minutes per property to ensure as many customers as possible are able to have a viewing, with the opportunity for a second viewing to be arranged should they need more time.The incident that occurred with your own house viewing, whereby the back door was left unlocked, we discussed this as soon as it came to our attention and apologised. We have also taken action to ensure that this will not happen again, as our client’s security is always of utmost importance to us.Finally, the issues you have raised in respect of our contractual terms, we can confirm that like other estate agents these are designed to be comprehensive and protective in relation to both parties' interests and we encourage all our clients to review these terms thoroughly to ensure they understand the commitments involved before signing the sales contract.Once again, we would like to thank you for your feedback as we value this as it helps us maintain the high level of customer service that we continually deliver. We are also committed to resolving misunderstandings and maintaining professionalism in all our client interactions, so if there is anything further you wish to discuss or need clarification on, please do not hesitate to contact us directly.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ben Rose Estate Agents, CHORLEY won Platinum.
