Trusted Agent profile · CHORLEY
★★★★★
640 reviews across 3 platforms
12 Cleveland Street, CHORLEY, PR7 1BH
Ben Rose Estate Agents's office in CHORLEY, at 12 Cleveland Street, is rated 4.5 out of 5 across 640 reviews on three platforms, including 513 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
The Trusted Agent 2026 results for Ben Rose Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the CHORLEY office, from every platform, shown as written. First names only.
5/5
GoogleOliver at Ben Rose was amazing! Kept me informed of updates of the purchase and was always available to offer assistance. A credit to the team :)
Thanks for your lovely review Abigail, I will be sure to pass this onto Oliver!
5/5
TrustpilotAmazing
What can I say about this company? Jo was great at finding a property at short notice, she worked hard to secure the property and was great communication. Sophie was great at keeping you updated and chasing up paperwork. While Megan explained everything at all stages. If you need an estate agent or letting agent you need to call this company first.
5/5
GoogleHad viewings with a lady called Meg and another lady at another property with lovely orange hair, unfortunately can’t remember the name :( but lovely company and lovely people. Highly recommend
Thanks for the review Elar, I will pass this onto Megan (and I imagine it was Abbie!)
5/5
GoogleSophie, was absolutely fantastic when viewing a property this afternoon. She was kind, friendly, knowledgable but professional. She made the visit calm and relaxed! Brilliant at what she does 😊 …
Thank you Amy, I will pass this onto Sophie!
1/5
GoogleDo not try to sale property. Time wasters no reply for phone calls. Only blackmail that you need to give28 days notice to pulling out or pay fees. Manegmant Danielle notable to control staff and organise the team at all. Sending buyers our home without agent and need to chase them how was it going and finding out for offer but not valid anymore. They promise everything but do nothing
Following your initial review on 12th December during direct email communications with us, you have indicated on multiple occasions your intention to leave further negative reviews daily unless we agree to terminate your contractual agreement early. Based on the tone and content of this review it now appears you are following through with this. We must clarify that we believe this review, along with others recently posted under different names, is not genuine and appears to be part of an attempt to damage our business’ reputation. We will reiterate our earlier response: As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid. While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market. In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process. Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities. Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so. Thank you
5/5
TrustpilotAn excellent service provided from start to finish.
Ben Rose Estate Agents (Bamber Bridge) can undoubtedly be very proud of the level of care, attention and service provided regards the sale of our property that had been in the family for the last 48 years.Valued on Monday, went to Market on the Thursday, viewings on Friday and Saturday and the Sold sign went up on the following Monday.We were very lucky that there was substantial interest in our property and Ben Rose managed to negotiate an above market rate via pro-active discussions between ourselves and the purchasers and we were delighted to choose a young first time buying couple.Regular updates from Ben Rose to our Conveyors and ourselves made it a totally smooth pain free transaction thanks to Chris and his team at Bamber Bridge.
5/5
GoogleReally positive experience with Ben Rose, our house sold quickly and Tammy and Leanne kept us updated. Ben Rose even recommended a Solicitor and Removal Company. Fabulous service, highly recommended.
Thanks Debbie! Glad to have helped you! :)
5/5
GoogleFantastic assistance from Megan yesterday - really appreciate the rapid response to arranging for reasonably priced work to be done in my house urgently. Such a great company, always easy to contact with and they are so efficient! Brilliant!
Thank you Frances, I will be sure to pass this along to Megan in our lettings branch!
5/5
GoogleLovely lady called Abbie showed me around a property yesterday. Gave me all the information that I needed and was more than happy to answer any questions I had. Very pleasant experience.
Thanks for your review Craig!
5/5
GoogleJust completed the sale of our property with Ben Rose Chorley branch. I must say, the communication was outstanding from everyone and I can see why they sell so many properties in the area. In particular I found Tammy, Branch Manager, …
Thanks for your lovely review Remy!
5/5
GoogleI worked with Dean Heywood for leasing of my property, the process from photo taking to get the tennant moved in was just 2 weeks time! Dean was very helpful and always in position to provide latest market information and answer whatever inquiries we have throughout the procedure. Very happy to work with him and his team.
Thank you for such a positive review of our Lettings team.
5/5
GoogleGreat communication and professionalism :)
Thank you Shane!
5/5
GoogleBen Rose worked dilligently to market our property and were very successful in getting multiple viewings and ultimately an acceptable offer for the sale. Tammy and the team at Ben Rose were pro-active throughout and always kept us up to date on progress. Would definately recommend.
Thanks Tom, pleasure to help!
5/5
GoogleI had such a wonderful experience with this letting agency. They are professional, prompt, and very engaging throughout the process. Megan, who conducted our viewing, was so pleasant and approachable . she made the whole experience feel …
Thank you Titi, I will pass your lovely words onto our lettings team!
5/5
GoogleWe can't thank Tammy, Jess and all the team enough for helping us find our forever home 🏡, it's been such a hard time under the circumstances of lockdown etc but all the staff pushed on and kept us calm😅 and now we look forward to making memories in our new home thanks to the Ben Rose team 🏡🤗PositiveResponsiveness, Quality, Professionalism, Value
Thank you Helen!
5/5
TrustpilotWe didn’t actually use Ben Rose to sell…
We didn’t actually use Ben Rose to sell which I wish we had now. Our experience with buying has been fantastic, our completion day was extremely stressful, but Leanne was absolutely fantastic. Thank you all at Ben Rose!
5/5
GoogleBen Rose are wonderful! From the moment we decided to start our selling venture with them, they began the process swiftly. Viewings were arranged and completed without any worries and the sale went through without any hiccups even in such a difficult time with the economy. Complete professionals and would definitely use them again!
Thank you for such a lovely review, Claire.
5/5
GoogleHad a lovely viewing, found out all the information I needed, thanks especially to the agent that showed me around Abbie Larton as she was really helpful
Thank you Brendan, I will pass this onto Abbie!
5/5
GoogleI have used BenRose to purchase a property and would like to say a few points ; The team is absolutely amazing friendly and professional. They took care of everything and all the back and forth which could of been frustrating was a walk in the park. I would surely be coming back at my next opportunity !! So a big thank you and I would highly recommned them !! Sam Gerber
Thanks so much for the kind review, we're always happy to help!
5/5
GoogleExtremely impressed with Tammy and team at Ben Rose - we were first time buyers, and they helped steer the process very smoothly. A few difficulties along the way which Ben Rose helped us to solve very quickly and efficiently. Friendly, professional and supportive throughout. Would definitely recommend and will use again in the future if we ever choose to sell!PositiveResponsiveness, Professionalism
We are so glad we were able to help you with your first time purchase and wish you all the happiness in your new home
5/5
GoogleAll the staff at Ben Rose Chorley branch have been very friendly, efficient and communicative i would highly recommend them and will definitely use their services in the future when it comes to selling other properties.Many thanks
Thanks Paul, glad we could help!
5/5
GoogleProfessional responsive service did lots to help in enabling me to complete the purchase, particular thanks to Tammy, Jessica and Lauren very happy all round with the service appreciate it can be difficult with difficult demanding sellers with at times unreasonable demands but was professionally managed with the team there. Many thanks to all at the agency.
Thanks for your positive feedback. We wish you all the best in your new home.
5/5
GoogleBen Rose Estate agents are really good. Awesome houses. Sophie that showed me around was such a professional person. Very polite and answered all my questions.
Thanks for the review Mary. I will pass this onto Sophie!
5/5
GoogleExcellent service from beginning to end, helped us so much with our difficult sale. Cannot fault the professional friendly helpful team. We would like to thank Tammy especially, she is an amazing asset to the company who went above and beyond. We would highly recommend using Ben Rose to anyone thinking of sellingPositiveResponsiveness, Professionalism
Thank you Sue!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Ben Rose Estate Agents, CHORLEY won Platinum.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
