Trusted Agent profile · CHORLEY
★★★★★
641 reviews across 3 platforms
12 Cleveland Street, CHORLEY, PR7 1BH
Ben Rose Estate Agents's office in CHORLEY, at 12 Cleveland Street, is rated 4.5 out of 5 across 641 reviews on three platforms, including 513 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
The Trusted Agent 2026 results for Ben Rose Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the CHORLEY office, from every platform, shown as written. First names only.
5/5
GoogleWe have have used Ben Rose a few times now as the service is always first class. The team at Chorley are friendly, professional and great to deal with. We will definitely be using them in future and have no hesitation in recommending them. Thanks Ian & Claire
Thank you for such a kind review, Ian & Claire!
5/5
GoogleI would recommend Ben Rose to anyone looking to sell their property as they were excellent throughout the whole process. Getting my property on the market was quick and easy, and they priced it well so that there was immediate interest, which converted to offers after only one round of viewing. The photos taken were top quality as well. Once an offer was accepted, I was well supported by everyone in the office throughout, who were always friendly and informative, and communicated clearly; always ready to handle any questions I had in a timely fashion. Couldn’t have asked for a better estate agent! Thank you for all your help!
Thank you very much for the 5 stars, Jacob!
5/5
GoogleI can not recommend Ben Rose highly enough. From start to finish they were amazing, providing a very personal service and going the extra mile to help our sale/purchase to keep moving. A massive thanks to Tammy and the team .
Thank you Caroline!
5/5
TrustpilotExcellent service
Not having moved house for 30 years we were somewhat anxious about the whole process of buying and selling a property. We decided to approach Ben Rose as they had sold several properties nearby. From start to finish we were impressed by the professionalism of the team and the service we received. Catherine was very knowledgeable about the current property market and extremely helpful at all stages of our sale. She was a very useful source of advice when we were navigating the horrors of sealed bids and best and final offers on properties that we were wanting to purchase. We always found the office staff polite and helpful and easy to contact. We would definitely recommend Ben Rose Estate Agents.
1/5
TrustpilotFalse promises, poor service.
Update 13/11/23Despite the HR Manager of the business confirming i advised this business (via the branch manager) of my desire to end our agreement, i am still being forced to remain with the company for 28 days. I have made numerous attempts to speak with Mr Rose but he appears to have little regard for his customers. I have had no viewings for almost two months and around seven in total across over four months. Update 10/11/23Mr Rose is still avoiding my calls and appears too cowardly to speak with his customers. Another week with no action from this business. For purely malicious reasons i am being forced to remain tied to them unless i remove this review.Update 6/11/23Mr Rose is still refusing to speak to me, he has no care for his customers. His Hr Manager has advised me if i remove the review they will cancel the contract. They clearly want to hide real experiences with this business. So after weeks of no viewings im stuck with this hapless business for another month. Mr. Rose,Unfortunately, it seems that the issues I am currently experiencing with your business are not considered significant enough to merit your attention. Regrettably, it appears that you are reluctant to engage with me directly, and instead, my concerns have been referred to your HR Manager. I must stress that this issue pertains to the overall operation of your business, rather than being solely an HR matter. Since it appears that my concerns are not being prioritised, I have decided to initiate a public disclosure of the inadequacies within your company.A sufficient amount of time has elapsed for you to contact me and address this matter. Despite having informed your Branch Manager more than three weeks ago about my intention to terminate our contract, it has come to my attention that you are resorting to extortion and blackmail to compel me to continue with your unsatisfactory service for an additional 28 days. I firmly disagree with these questionable tactics and once again, I request the opportunity to have a direct conversation with you.It is worth noting that the agreements stipulated in our contract have not been upheld by Ben Rose. Promised social media efforts have not materialized, and Simon, who acts as a representative of your company, has provided misleading information. I notified Tammy of my intention to sever ties with your company over three weeks ago, and this was not disputed by your HR Manager today.I have formally served written notice expressing my desire to terminate the contract we entered into with your company. It is disheartening when the owner of a business believes that their elevated position absolves them from communicating directly with their customers. Until I receive a response, I will use all available means to ensure that as many people as possible are made aware of the questionable tactics employed by Ben Rose.A company that loves to boast about how many houses they have on the market and what amazing service they will offer.The reality is very different.When placing the house on the market I was advised I would enjoy an open day filled with viewings, this never happened.After minimal viewings I was then promised a renewed social media push, more false promises.After advising the Branch Manager 3 weeks ago I wished to try another agent, I was sold a further pipe dream of a renewed push. Never happened, in fact I haven't heard from anyone at this business since the call I made.They appear to focus on easy pickings for quick sales.I have advised them today I will be terminating our contract in seven days and been advised despite telling them this three weeks ago, I have to remain with them another 28days. When I challenged this I was threatened with a £300 charge.I have requested a call with the owner of the business and been advised they have no idea where he is. If only they had mobile phones.An awful experience from a company whose staff claim to work for the best estate agency around.Update.The owner of the business is refusing to take my call to discuss this matter further.30/10/2023I messaged the owner directly, still ignoring this issue. Absolutely appalling. A formal dispute has been raised with the Property Ombudsman.31/10/23Mr Rose has arranged for the companies HR Manager to contact me, this is not a HR issue. He is still too cowardly to contact me to discuss this issue.HR Manager of Ben Rose has offered to cancel the agreement if i remove the reviews. They clearly do not want people to be aware of their practices.
We are sorry that you feel this is the case, however we strongly disagree with the information provided in this review. Nonetheless, even if this was to be the case, 28 days written notice would still have to be provided to remove a property from the market, as all our clients have the same sales contract and are subsequently bound by the same terms and conditions, whereby this written notice is required, which in this instance was not provided. Notice periods such as this are standard practice within the estate agent industry and can be adhered to regardless of any other factors which may occur.
5/5
GoogleAlways so helpful and very happy to help with an queries and concerns. After a lengthy search for a house I can safely say Ben Rose Chorley were the most attentive and useful estate agents we dealt with and would 100% recommend.
Thank you Sophia!
5/5
GoogleWe have just bought our house through Ben Rose. The team were extremely professional and responsive. The whole process took about 4 months, with most of the time spent on the legal enquiries. …
Thank you John, delighted to help!
5/5
GoogleExtremely personable and friendly estate agents. Leanne was always happy to answer all our questions.
Thank you Catherine! This will be passed onto Leanne for you.
1/5
TrustpilotDifficult to deal with
Difficult to deal with. Unresponsive after a cash offer at the asking price was made. Three phone calls later was told it had been sold, with no opportunity to up our offer. Something very dodgy going on here.Well you certainly responded quicker to this review than you did to our offer. The property in question was Higher Perry Street, Darwen, and I just hope the owner reads this so that they know they were ripped off.
We are sorry to hear you were not happy with the recent service you received. Unfortunately, as details we have on our system for the name detailed on this review do not correspond the details you have provided in this review, we are unable to look into this matter further for you. Therefore, we would really appreciate it if you could contact us directly either at hr@ben-rose.co.uk or on 01257 228134 to enable us to obtain this information or the address of the property you were interested in and to enable us to discuss this matter further.
5/5
GoogleExcellent service provided by Megan! Really professional and very helpful. Thanks a lot. Kind Regards, Abdel
Thanks Abdel, I will pass this onto Megan!
5/5
GoogleBen Rose were excellent from day one, from the valuation through to the call to say the sale had completed. As my property was empty I left them in charge of viewing and was informed beforehand of any upcoming appointments and had regular updates from the team. If I was to move again Ben Rose would be my first point of call
Thank you very much Bryn! Glad you had a smooth sale through us!
5/5
GoogleI cannot thank Tammy and her team enough for Thier help in selling my house, they were there EVRY step of the way and indeed went above and beyond for me. I would not hesitate to recommend them to any future sellers. Once again thanks Tammy and your team.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback and hopefully you future recommendations
5/5
GoogleLovely customer service and a very tidy house available to rent in Chorley
Thanks for the review Bright!
5/5
GoogleI cannot compliment Ben Rose enough. They recently let a property for us and the service was exceptional. With an excellent level of service from everyone but especially Dean Heywood who went immensely above and beyond to help with a very smooth process
Hi Colette, Thank you so much for the 5 star review.
5/5
GoogleVery professional in the viewing today but would have preferred to have been told it was a block viewing.
Thanks for your review, Ann. We’ll look to make this clearer in the future!
5/5
GoogleI have been letting with Ben Rose for 4 years now. They found me an excellent tenant who looked after the property very well. Sophie & Megan jointly manage the property on my behalf. They always, very promptly, deal with my queries, in a thoroughly professional, coordinated, friendly manner. They have been especially helpful finding reliable contractors to carry out maintenance & remedial works, both exterior & interior. A very appropriate new tenant, was found for me in record time (before I even formally advertised!) by the Lettings Manager Joanne! Ben Rose was recommended by a friend who is a landlord in Leyland, after he did wide ranging research into all the local estate agents. Best advice he ever gave me & I have never regretted it!
5/5
GoogleUpstanding, when is come to reply email Megan respond all my email in a minute
Thanks Joseph, I will pass this onto Megan!
5/5
Trustpilot“I had such a wonderful experience with…
“I had such a wonderful experience with this letting agency. They are professional, prompt, and very engaging throughout the process. Megan, who conducted our viewing, was so pleasant and approachable . she made the whole experience feel warm and comfortable. Communication has been excellent, and I truly appreciate their efficiency and friendliness. I’m really impressed and would highly recommend them!”
5/5
GoogleEXCELLENT SERVICE With many year's experience of buying and selling houses, the service from Ben Rose was by far the best we have had. From coming round to value the house and the office staff who kept us updated was very professional from start to finish. Thank you Mark FitzpatrickPositiveProfessionalism
We really appreciate your feedback and glad we were able to help
5/5
GoogleBen Rose came recommended to me, and as a non-local, it was good recommendation. Leanne and Tammy were excellent right the way through and secured a sale shortly after listing, despite difficult market conditions. Happy to recommend.
Thank you for the review, Phil!
5/5
GoogleI have used Ben Rose Estate Agents 3 times now and have been very happy with their service.
Thank you Caroline!
1/5
GoogleNot at all professional service, they don’t cere at all to call back even if they said they will. Viewing available just on Thursday Friday and Saturday. But if they want, they do viewing for special customer who bought before with them. They simply don’t cere to sell your property. Disappointed with them service.
Following your initial review on 12th December during direct email communications with us, you have indicated on multiple occasions your intention to leave further negative reviews daily unless we agree to terminate your contractual agreement early. Based on the tone and content of this review it now appears you are following through with this. We must clarify that we believe this review, along with others recently posted under different names, is not genuine and appears to be part of an attempt to damage our business’ reputation. We will reiterate our earlier response: As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid. While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market. In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process. Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities. Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so. Thank you
1/5
TrustpilotNot at all professional service
Not at all professional service, they don’t cere at all to call back even if they said they will. Viewing available just on Thursday Friday and Saturday. But if they want, they do viewing for special customer who bought before with them. They simply don’t cere to sell your property. Disappointed with them service.
Following your initial review on 12th December during direct email communications with us, you have indicated on multiple occasions your intention to leave further negative reviews daily unless we agree to terminate your contractual agreement early. Based on the tone and content of this review it now appears you are following through with this. We must clarify that we believe this review, along with others recently posted under different names, is not genuine and appears to be part of an attempt to damage our business’ reputation. We will reiterate our earlier response:As we mentioned previously, we were extremely surprised to receive your review, especially considering your property has only been on the market since 25th November. While we understand that the process can be frustrating, we have worked diligently to market your property despite the challenges posed by tenants in situ. As you acknowledged, the tenants were unresponsive at the start, which understandably made accessing the property for viewings more difficult. However, we still conducted several viewings and secured a reasonable offer from an investor, which you declined. We then attempted to renegotiate this offer at your request, but the investor was unwilling to increase their bid.While we were actively working to negotiate a higher offer for you, you contacted us, giving us just 24 hours to sell your property, or you would be serving notice. This expectation is entirely unrealistic. Property sales involve cooperation from all parties, including tenants and vendors, and require reasonable timeframes to secure the best possible outcome. It is simply not feasible to meet such a demand, especially after such a short time on the market.In your review, you mentioned that we were unable to accommodate viewings on a Tuesday. While we always aim to fulfil viewing requests, there are times when this simply isn’t possible due to team availability, pre-booked appointments, or staff days off. It’s important to highlight that we have a dedicated team of viewing specialists and more capacity to conduct viewings than most agents in the industry. However, it is not realistic to expect that viewings can always be arranged for any specific day or time requested. This is unfortunately a standard reality across the property industry, and it reflects where your expectations may not align with the practicalities of the sales process.Considering the challenges you acknowledged with uncooperative tenants; we are confident in the results we’ve achieved thus far. It is worth noting that in just 14 days of your property being marketed by us, during December; the quietest time of the year, we still managed to secure five viewings, two offers, and made 11 phone calls to you and your wife to keep you updated. This is an exceptionally strong result for any property, particularly in such difficult circumstances, and demonstrates the effort and commitment we have put into marketing your home. It seems your expectations of what could realistically be achieved in this short timeframe and at this time of year are not aligned with current market realities.Lastly, your mention of the 28-day notice period to terminate our services refers to a standard contractual obligation that you were fully aware of when you instructed us. We note that since your initial review was posted you have emailed us stating you will continue to leave negative feedback unless we release you from this agreement early. While we understand your frustration, we cannot accept this approach, and we will not be pressured into compromising on this matter. We remain committed to providing a professional service and acting in your best interests until your notice period concludes and we no longer market your property. Should you wish to discuss this further, we are happy to do so.
5/5
GoogleFriendly and personable, easy to reach and communicative.
Thanks for the review Jack!
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Yes. In The Trusted Agent 2026 awards: Ben Rose Estate Agents, CHORLEY won Platinum.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
