Ben Rose Estate Agents Chorley reviews

★★★★★ 1/5

Trustpilot

ABYSMAL LETTING AGENTS.

ABYSMAL LETTING AGENTS.We had the great misfortune to engage Ben Rose to fully manage the letting of a family home. In short, they were extremely poor in practically every respect, their continued failings being too many to list and expand upon here. They were so bad that I complained and escalated it to the property ombudsman for adjudication. The ombudsman found in our favour in respect of 5 specific complaints and awarded £500 in compensation part being used to offset management fees.I cannot recommend them as letting agents and rue the day we engaged them. This unfortunate experience dragged on for some considerable time and the experience date shown below is the date we received payment of the compensation from Ben Rose in full and final settlement.Update. I will briefly comment on the points raised in Ben Rose's reply below in the order they were made. The first comment referring to the 12 months is irrelevant and used as a distraction. Common sense dictates that a full and fair review can only be made once all matters have been finally dealt with. I only posted the review once Ben Rose's complaints procedure, referral to the ombudsman and the subsequent adjudication were completed, and upon Ben Rose having paid the compensation awarded against them.Staff movement is a natural occurrence and does not excuse the unprofessionalism and incompetence apparently rife in this business.Ben Rose claim that they are genuinely unable to think what else they could have done to support us further. The ombudsman is very clear in his deliberations and fully explains where they went wrong, what they should have done and what they did - but shouldn't have done. If they were to read those comments again it will become perfectly clear and will satisfy this inability they have expressed.Comments regarding the current lettings manager are totally irrelevant as it is a review of our experience of the service provided by this company as a whole. Any reviews and/or achievement claims in respect of him in other circumstances or situations are another distraction/smoke screen introduced in an attempt to place their 'favourable spin' on this review in the final stages of commenting. I purposely chose not to single out or name individuals in the review as I thought it unfair to do so. In a business of this size the owner has full overview and ultimate control over employees' actions and responses. However, in light of Ben Rose having identified an individual it is reasonable to reveal that following a catalogue of prolonged inefficiencies and failings my complaint was focused on both letting managers (including the one named by Ben Rose), the HR manager, the accounts/finance department and the owner himself.To reiterate (should it be necessary), this review is a review our experience with Ben Rose who were engaged as letting agent to fully manage that letting. It was posted once all matters were finalised the ombudsman having upheld 5 complaints.As a footnote, following this debacle with Ben Rose we sold the property entrusting the sale to a rival Chorley Estate Agent just around the corner from Ben Rose. That agent, in every respect, proved to be efficient, professional and transparent and received a well-deserved positive review from me on completion of the sale.

Andrew · 3 February 2023

★★★★★ 5/5

Google

Ben Rose are incredible estate agents! We have both sold with them in 2021 and recently bought through them. During our sale process, they were realistic and honest with us resulting in us getting a fair market price. Our main reason for choosing them to sell our home was the standard of photography and their reputation in the Chorley area. We cannot fault their communication as this has been excellent throughout and have always been on hand to answer any questions when necessary! They make what can be an extremely stressful time feel a lot easier! Thank you so much!!!

Lauren · 27 January 2023

★★★★★ 5/5

Google

Megan and Sophie have been amazing. So friendly and helpful. Nothing is too much trouble for them .

Lorraine · 24 November 2025

★★★★★ 5/5

Google

Madison and Dean were both efficient, friendly and professional in supporting us with the letting of our property. Having moved our business from another local agent, the approach from Ben Rose couldn’t be more different. Thoroughly recommend

Lisa · 1 July 2022

★★★★★ 5/5

Google

Thank you Ben Rose!! Leanne & Tammy were fantastic from start to finish, a pleasure to deal with... Patient, professional, super helpful & reassuring. I would highly recommend :)

Nicola · 4 April 2023

★★★★★ 5/5

Google

Really lovely staff, especially Tammy, they achieved my asking price, very friendly staff that make you feel like your one of the Ben rose family, do not hesitate to use this firm, great businessPositiveResponsiveness, Professionalism

Sheila · 25 August 2022

★★★★★ 5/5

Google

Ben Rose did a great job helping me through a very stressful process. The photos and marketing were great and they kept me informed at every stage . The staff are very helpful and we got the property sold quickly .Although I had a couple of sales fall through due to external circumstances we managed to complete and the property is now sold . I would definitely recommend.

Susan · 28 November 2023

★★★★★ 5/5

Trustpilot

Very happy - quick and easy sale !

Team Ben Rose have been excellent in helping to sell my Dad's bungalow. From an initial no fuss web enquiry; to an honest appraisal and survey; a great sales brochure that helped garner four offers in the first week; to a team who managed the sales process efficiently, professionally and kept in contact throughout as and when necessary. We've no hesitation in recommending Ben Rose - a team who know the market and who know how to work with their clients. And who helped close the sale in less time than we originally expected.

Duncan · 28 November 2024

★★★★★ 5/5

Google

Great service from these guys. Photos looked great. Had a plethora of viewers very quickly and got a great price I was more than happy to accept after the first day. The process after that was very difficult and stressful due to my mortgage lender's requirements, but Tammy, Leanne and the others in the team were very helpful in keeping things moving; and doing all they could to orchestrate a successful sale and purchase, which they were in the end. Thanks guys. Will definitely use you again and very much recommend this service to anyone else thinking of selling their property.

James · 28 November 2022

★★★★★ 5/5

Google

Loved the property lovely staff x

Jesyca · 24 February 2026

★★★★★ 5/5

Google

The Ben Rose team were all extremely helpful even when the moving process with solicitors got tricky they would help to push things along as best they could and always knew where things were up to. Thank you for helping us with such a difficult move with all the obstacles we faced. Much appreciated

Ema · 17 August 2024

★★★★★ 5/5

Google

Excellent host Abbi. Very informative and pleasant. Thank you.

Katie · 26 January 2026

★★★★★ 5/5

Trustpilot

Great service from start to completion

We chose Ben Rose Estate Agents to sell our apartment because we'd heard they were the best in the area. We were not disappointed. Every member of the team was friendly yet professional. They were very knowledgeable and supportive throughout, and provided a superb service that put us at ease. Highly recommended!

CA · 17 October 2025

★★★★★ 5/5

Google

The ladies at Ben Rose Chorley were very helpful, friendly and professional. They always returned calls and messages very quickly. I would highly recommend using them or buying from them in the future. Thanks All!

Stacey · 27 May 2022

★★★★★ 5/5

Google

Great estates agents, with really great customer service

Adam · 24 January 2026

★★★★★ 3/5

Google

The photos were superb and they sold our house really quickly. My only issue was that there was a lack of contact from the Chorley office after the property had been sold and was going through. We had to phone for updates and emails were often not responded to. In the end we had to go through our solicitor to contact the buyer. This would put me off using them again which is a shame as they were so good initially.

Anne · 30 August 2022

★★★★★ 5/5

Google

Hi recently put my house up for sale through what has been a challenging time for all, set out to get 3 separate valuations which I did, won’t name the other two but Ben rose easily gave me the most confidence about the whole process and seemed very easy going and professional at the same time, since the house went on the market Ben rose have been second to none with communication and have made it all a very easy process for me, I would highly recommend Ben rose as a estate agent to anyone and would be confident in doing so, many thanksPositiveResponsiveness, Quality, Professionalism, Value

Jason · 25 August 2022

★★★★★ 5/5

Google

Amazing! i wouldn't ever use anybody else to sell my property, the staff helped me every step of the way, even helped me secure a rental property that was being advertised with another agent! i couldn't of done it without them especially Tammy

Cheryl · 27 May 2020

★★★★★ 5/5

Google

The team are always really attentive and care about every home that gets sold. I would highly recommend Tammy and the team.

Oliver · 14 June 2023

★★★★★ 5/5

Google

The most difficult experience house purchase EVER made so much easier by the dedicated and hardworking team at Ben Rose! Having never even looked into buying a repossession, my partner Nick and I can honestly say we went into with out eyes completely closed!! All I can say is...Thank the heavens for Tammy ❤️ Her commitment to supporting our offers, guiding us through ups and downs and nothing ever being too much trouble ended in us being able to purchase our beautiful new home! We honestly can't speak highly enough of the honesty, support and laughs Tammy provided us with along our house buying journey!! Thank you so much for everything you are a credit to your employer! Ben Rose...... The only place to go of you want the best experience buying or selling a property!

Victoria · 27 May 2022

★★★★★ 5/5

Google

From beginning to end of our house sale Ben Rose delivered an exceptional and efficient service. Simon's advice during the initial valuation meeting pitched our property to the market perfectly and Aaron's brilliant skills in showcasing our home were incredible. The management of the viewing and offer process was way beyond our expectations and the after sales care from Tammy and the rest of the team was great. Ben Rose know what they're doing, they're a slick and professional estate agent and we wouldn't hesitate in recommending their services to anyone.

Liam · 27 May 2022

★★★★★ 5/5

Google

The whole team at Ben Rose pulled out all the stops during the sale of my late mothers bungalow. Pictures taken on Wednesday, sale went live on Thursday, board went up on Friday, 7 viewings on Saturday and 3 good offers made on Monday, 1 of which we accepted. From the initial call to Ben Rose, and Simons first visit to the property, it only took about 8 weeks for the sale to complete and the funds to land in my bank account. Terrific!! Very much under promised and over delivered. I would highly recommend Ben Rose if you are looking to sell. Great work. Thanks for all your efforts.

Ian · 27 May 2022

★★★★★ 5/5

Google

Ben Rose where absolutely fantastic at helping us sell our home, we had a really bad experience with Strike where we had 1 viewing in 3 months. Within a few hours of listing our house with Ben Rose we had 10+ viewings booked and the house sold within a couple of days for over our asking price (Strike had previously advised us to drop the price by 5k!!!!). The whole team where brilliant during the whole process, the house we purchased was also through Ben Rose and they really put us at ease whenever we had any worries. Tammy in particular was great and was always a friendly voice on the phone, even after the sale was complete Tammy has helped us get information from the previous owner (wall colours etc) so they don't just wash their hands of you once they have been paid, I would have no hesitation in recommending Ben Rose and their team. Thanks again, James :-)

James · 27 May 2022

★★★★★ 5/5

Google

As a landlord we rent out a property in Chorley. After a 6 month let with a letting service that had a Landlord agreement of 16 pages, we moved to Ben Rose that has 3 pages. At each stage Dean Heywood (Lettings) kept us fully informed. We went from a "generic" OFFICE number to Deans DIRECT dial number. As an experienced LL I cannot recommend enough the value of a DD. We went from a "generic" EMAIL to a direct email for Dean. When I first initiated my letting enquiry with Ben Rose, Dean took up the call. I told him who I was and why I was considering moving agencies. His first reply was "We are very transparent". No contradiction here, does what he says. In a nutshell, GREAT advice, GREAT company, FANTASTIC customer service.

David · 27 May 2022