Trusted Agent profile · CHORLEY
★★★★★
641 reviews across 3 platforms
12 Cleveland Street, CHORLEY, PR7 1BH
Ben Rose Estate Agents's office in CHORLEY, at 12 Cleveland Street, is rated 4.5 out of 5 across 641 reviews on three platforms, including 513 Google reviews rated 4.6. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
The Trusted Agent 2026 results for Ben Rose Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the CHORLEY office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent communication, super fast process
Couldn't have had a better experience. Excellent communication throughout. They did a great job at keeping me in the loop. I look forward to one day using their service again when it’s time to level up! Thank you
5/5
GoogleVery helpful, friendly and knowledgeable. House was sold within 24 hours and after support during this sale was invaluable. Would recommend!
Thank you Amelia, happy the whole process went smoothly and quickly!
1/5
TrustpilotI don't trust them..
Unbelievable: We requested a viewing on a property via the online process, we didn't hear back so we called. We were told there was nothing available for 3/4 days. We visited on the Friday evening, and decided we wanted to make an offer. The vendors knew this. Nobody, again, contacted us, so mid-Monday we called them to discuss putting in an offer sometime that week. They, the estate agents, said they'd let us know if a new bid comes in so we can poke the IFA for documents and put in a competing bid. We called approx. 11am Thursday to be to make the formal offer only to be met with the accepted an offer. However, they stated that they'll put the offer to the vendors. They knew our offer was substantially higher than the one accepted. Today we received a call to say the vendors want to continue with the lower offer. The estate agent said they cannot control which offer the vendor chooses. However, they conveniently miss that their role is to influence and they separately failed to represent their promise to us and their client.Edited in response to the company:Regardless of the vendor selecting a bid, the company is not accepting responsibility for their failures. In effect they are blame shifting when the choice of the vendor was a symptom of the companies failures.I did not mention influence the choice of bid, the company is in charge of and influences the process.
We are extremely sorry to hear you were not satisfied with the service you recently received from our Chorley branch in respect of the offer you made on a property not being successful. Although we can appreciate your frustration at missing out on this property, unfortunately as the vendor had already accepted another offer that had enabled them to secure the purchase of a property themselves, they did not wish to pursue your offer further. We can assure you that we always strive to get our vendors the best price for their property, but in situations such as this, we are not able to influence which offer a vendor chooses to accept, as ultimately it is a decision that is solely made by them.
1/5
TrustpilotThis agency typify all that is wrong with estate agencies
This agency typify all that is wrong with estate agencies who deal with rental properties, they hold the view there are more people looking to rent than there are rental properties so they are free to treat people looking to rent with a lack of manners and professionalism because there is a surplus of potential renters out there . I enquired about a rental property over the weekend, Monday morning I receive an email from them asking if I am available to view the property the following day Tuesday between 4 30 - 5.30 along with confirmation of my employment status, I reply to advise I am employed and can view tomorrow at 5. 00pm. I hear nothing back from them during the day so email Tuesday morning to ask for confirmation of the viewing for this evening and receive an email back from them to say sorry the property has gone. Bad manners and lack of professionalism, and although there would appear to be a surplus of people looking to rent at the moment, there are also an increased number of estate agencies out there who I would imagine run their business better than this organisation and treat potential renters with just a little bit more respect than this. If you are looking to rent, you will just be one of many out there to this organisation so they are free to pull these kind of stunts without any real consequence to them, and they trade on the belief this is acceptable practise in 2023.24.05.23 TO ADD, after reading their reply it appears it was my fault in not being able to view the property as the slots had all gone by the time I confirmed by availability.Let me provide the facts. I received an email from them Monday 15.05.23 at 08.14am asking me for my availability to view between 4.30pm - 5.30pm on the Tuesday 16.05.23I replied by email 15.05.23 at 08.51am to say I was available at 05.00pm to view on the Tuesday. So their suggestion that in the 37minutes between their email and my reply the slots had all gone is clearly so unbelievable it's insulting. Added to which, if this was true, where was my email reply 15.05.23 from your business shortly after 08.51am to apologise and advise me the slots had gone? Seriously, please have the good grace and decency to admit you were wrong and mistakes were made instead of attempting to blame people who took 37 minutes from point of your email to reply with confirmation they could attend a viewing. We all make mistakes.
Hi Mark,We are sorry you missed out on the rental property you recently enquired about and were not happy with the service you received from our Lettings team. Due to the rental market being extremely busy, upon marketing a rental property the Lettings team always receive as large influx of enquires for viewings and work hard to respond to each enquiry as quickly as possible. They also always try to co-ordinate as many viewings as they can by allocating the viewing slots on a “first come, first served” basis. Therefore, we apologise that you were unable to view the property you enquired about due to all the viewing slots being confirmed prior to you to confirming your availability. However, had you not made contact with the Letting team, as with all enquiries they would have contacted you to let you know this was the case or that the property had been taken.I hope this provides you with some context to the concerns you raised. However, should you wish to discuss this matter further, please do not hesitate to contact our Letting Manager directly either at dean@ben-rose.co.uk or on 01257 228202.Updated response:Hi Mark,Further to the additional information that you have added to your review regarding the timescale surrounding you contacting our lettings department about viewing a property and them responding, our Lettings Manager, Dean Heywood, has asked whether you would contact him directly on dean@ben-rose.co.uk to arrange a mutually convenient time for him to contact you, as he would like the opportunity to discuss this matter further and answer any issues you have with the sequence of events.
5/5
TrustpilotAbsolutely 5* service from the Chorley…
Absolutely 5* service from the Chorley Branch of Ben rose. Both of my houses this time sold within 7 days, streamline communication with timings to viewings, overall a very positive experience to selling a property. Not the first time I have used them nor will it be the last!
5/5
TrustpilotHighly recommend!
Absolutely delighted with the team at Ben Rose for the way they dealt with the sale of our property. Starting with Simon’s enthusiasm and knowledge of the market, and then the fantastic marketing photos and video, we had lots of early interest and secured a sale at a good price within a week. Couldn’t be happier. Checked in regularly with us during the contract phase and were great to deal with throughout. Highly recommend
5/5
GoogleAbsolutely delighted with the team at Ben Rose for the way they dealt with the sale of our property. Starting with Simon’s enthusiasm and knowledge of the market, and then the fantastic marketing photos and video, we had lots of early interest, and secured a sale at a good price within a week. Couldn’t be happier. Checked in regularly with us during the contract phase and were great to deal with throughout. Highly recommend
5/5
GoogleHad a viewing with Megan who was really friendly & informative. 10/10 would recommend
Thank you Kurtis, I will pass this onto Megan!
5/5
GoogleContacted Ben Rose today about a property.Absolutley fabulous customer service.Very fast with replies via email.😀Looking forward to viewing the property and meeting someone from the company …
Hi Rob - delighted with your feedback - thank you!
5/5
TrustpilotExcellent quality service
I’ve had a great experience buying my first home with Ben Rose estate agents. Staff were friendly, always happy to answer any questions and they communicated with me throughout. They made the whole process a smooth one and I would highly recommend!
5/5
GoogleI was pleasantly surprised how quickly and efficiently the sale of my property was achieved through Ben Rose Estate Agents. Any member of their team was able to seamlessly pick up the progress of marketing and sale up to completion whenever I contacted them. Their handling of events contributed to minimal stress and their recommended firm of solicitors in Napthens proved to be excellent in ensuring completion went through in a very short space of time.
Thanks for the great review Ian!
1/5
GoogleTerrible service , do not ring you with updates you have to do the chasing yourself , I wasn't informed when my original buyer had backed out , I rang them to find out what if anything was happening and was casually told " oh your buyer has pulled out sorry , we did try ringing you but there was something wrong with your phone , obviously they are unaware that you can contact people via email and no-one else ever has a problem getting through to my phone , it had been over a week since my buyer had pulled out . I was also conned over their fee . The valuer told me that I would pay £1000.00 plus vat and on the contract it says £1200.00 and so I thought yes that is what I was told , however also on the contract form underneath where it said £1200.00 there was a very small box which said 1.2% , the box was shaded out in dark grey so that the 1.2% was barely visible . No other box on that form was shaded in dark grey and the reason for that has not been explained . I was charged 1.2% paying £360.00 more than I was expecting to pay which makes Ben Rose a very expensive agent in today's market . My buyer was only paying 0.75% to her estate agent , a friend of mine was paying 0.8% , another friend is currently paying 1% . I would like to know how Ben Rose justify the fee they charged me considering the poor service they provided , when my house did sell it sold to a lady who approached me directly , it had nothing to do with Ben Rose and for that I had to pay Ben Rose £1560.00 , disgraceful . Ben Roses reply to my review is a joke , their service is terrible as I said , I was conned over the fee , the valuer told me £1000.00 plus vat , he emailed me that but unfortunately I lost the email which is the only reason they got away with charging me what they did . They did not introduce my buyer to me , the lady was the owner of the flat I purchased and said when I viewed the flat that she would love to buy my house and that's what happened , it was nothing to do with Ben Rose and I bitterly regret not sacking them when they didn't inform me that my original buyer pulled out , I definitely should have done , they didn't deserve the money for selling my property.
Response to updated review: Hi Ann, We are sorry to hear that you are still disappointed with the service you received and are unhappy with the response we provided to the review you gave back in April 2022. With regard to you suggesting that our Valuer offered you a different fee via email to that which we charged for the sale of your property, we can confirm that the follow up email he sent to you after conducting your valuation stated 1% plus VAT. In addition to this and as explained in our previous response, our fees are clearly stated in all our contracts and highlighted in grey to specifically draw the vendor’s attention to this information. Therefore, we can confirm that a house sale would also not be progressed without these being explicitly explained to the vendor and them signing to confirm they were happy to proceed on this basis. Regarding you suggesting that we did not introduce your buyer, we can confirm that our sales contract askes vendors to make us aware of any individuals who have showed an interested in the property prior to us marketing it and that their names be disclosed at the time of instruction, as any future buyer whose name is not stated on the sales contract is deemed to have been “introduced” as a buyer by Ben Rose Estate Agents due to our extensive marketing strategy. Should you wish to discuss anything further, please do not hesitate to contact us directly. Response to original review: Hi Ann, We are disappointed to hear your comments regarding the service you received during your house sale, as this is something we pride ourselves on as a business. We believe you were provided with constant support and guidance during the several months following the quick sale of your property and you trying to find a property to purchase yourself. It was unfortunate that you not finding a suitable property to buy caused this lengthy sale period and resulted in your buyer withdrawing. However, we are confident that by providing both you, and your buyer, with regular updates and trying to appease your buyer during this extended sales process, we did everything we could to try to prevent this from happening. With regard to your comments concerning our sales fees not being clear, this has never been raised by any vendors prior to this. Our fees are clearly stated in all our contracts and highlighted in grey to specifically draw the vendor’s attention to this information. A house sale would also not be progressed without these being explicitly explained to the you and you signing to confirm you were happy to proceed on this basis. If you wish to discuss anything further, please do not hesitate to contact us directly.
5/5
GoogleWe've just bought our first home through Ben Rose and can't thank them enough! When we first saw our house it already had an offer, but they let us leave our details incase it came back on the market. It did - and we were the first to be called to view it! From start to end it's been such a quick process in a seemingly difficult time for buying a house, ultimately making it enjoyable for us first time buyers :)
Thank you Chelsea, delighted to help!
5/5
GoogleGreat service from Megan and Sophie. Always quick to respond and always to the point. Very helpful and easy to communicate with. Made the experience a whole lot easier
Thank you Steven, I will pass on your kind words to our lettings team!
5/5
GoogleI would highly recommend Ben Rose. They gave us excellent service from start to finish and when things didn’t quite go to plan, their advice and expertise was invaluable.
Thanks Laura, we're thrilled to hear we could help!
5/5
GoogleVery professional, friendly and courteous people.
Thanks for the review Gloria!
1/5
GoogleABYSMAL LETTING AGENTS We had the great misfortune to engage Ben Rose to fully manage the letting of a family home. In short, they were extremely poor in practically every respect and were so bad that I complained and escalated it to the property ombudsman for adjudication. The ombudsman found in our favour in respect of 5 specific complaints and awarded £500 in compensation part being used to offset management fees. I cannot recommend them as letting agents and rue the day we engaged them. Update. I will briefly comment on the points raised in Ben Rose's reply below in the order they were made. The first comment referring to the 12 months is irrelevant and used as a distraction. Common sense dictates that a full and fair review can only be made once all matters have been finally dealt with. I only posted the review once Ben Rose's complaints procedure, referral to the ombudsman and the subsequent adjudication were completed, and upon Ben Rose having paid the compensation awarded against them. Staff movement is a natural occurrence and does not excuse the unprofessionalism and incompetence apparently rife in this business. Ben Rose claim that they are genuinely unable to think what else they could have done to support us further. The ombudsman is very clear in his deliberations and fully explains where they went wrong, what they should have done and what they did - but shouldn't have done. If they were to read those comments again it will become perfectly clear and will satisfy this inability they have expressed. Comments regarding the current lettings manager are totally irrelevant as it is a review of our experience of the service provided by this company as a whole. Any reviews and/or achievement claims in respect of him in other circumstances or situations are another distraction/smoke screen introduced in an attempt to place their 'favourable spin' on this review in the final stages of commenting. I purposely chose not to single out or name individuals in the review as I thought it unfair to do so. In a business of this size the owner has full overview and ultimate control over employees' actions and responses. However, in light of Ben Rose having identified an individual it is reasonable to reveal that following a catalogue of prolonged inefficiencies and failings my complaint was focused on both letting managers (including the one named by Ben Rose), the HR manager, the accounts/finance department and the owner himself. To reiterate (should it be necessary), this review is a review our experience with Ben Rose who were engaged as letting agent to fully manage that letting. It was posted once all matters were finalised the ombudsman having upheld 5 complaints. As a footnote, following this debacle with Ben Rose we sold the property entrusting the sale to a rival Chorley Estate Agent just around the corner from Ben Rose. That agent, in every respect, proved to be efficient, professional and transparent and received a well-deserved positive review from me on completion of the sale.
Mr Phillips, We were disappointed to read your recent review, especially as it is now 12 months since we were responsible for managing your son’s property. Unfortunately, we were all placed in a difficult situation when your son’s tenants choose to end their tenancy early and vacate the property at the end of December 2021 combined with our Lettings Manager at the same time leaving the business. Although these circumstances were beyond our control and as a result your son decided he no longer wanted his property managed, we still invested a significant amount of time and resources to support and assist with bringing this matter to a conclusion and to ensure he received the remaining rental payments owed until the tenancy agreement was due to end mid May 2022. We can only apologise if you believe this not to be the case and are genuinely unable to think what else we could have done to support you further in achieving this favourable outcome. As this situation arose with your son’s property 12 months ago, I think it is important to note that our Lettings Manager, Dean Heywood, only started managing the lettings department after this time and subsequently we do not feel this review should deflect from all the hard work and efforts he has dedicated to working with our current landlords and tenants and to developing the lettings side of the business. His efforts are also reflected in the positive reviews Dean has received during the last 11 months of him working for the business.
5/5
GoogleThe team in the office at chorley are dedicated, hard working and absolutely go the extra mile for their customers. Tammy, Leanne and the rest of the team pushed to get out house purchase through, and if it wasn’t for them I would probably still be waiting for our solicitor to do something constructive. The best in the area, and the business! You can’t go wrong with Ben Rose - whether as a seller or a buyer they couldn’t be more helpful and proactive. Thank you so much for all the effort you put into making our home move a reality. We genuinely couldn’t have done it without you.
Thank you for the wonderful review!
5/5
TrustpilotThe best…
I cannot thank Tammy and the team at Ben Rose enough for everything they did during the purchase of my property. They kept me up to date throughout, liaised with my seller, communicated quickly, made me feel settled and calm throughout and always went above and beyond with everything they did. If I was to move house again, I wouldn't use any other company.
5/5
Googlevery satisfying with Abbie service, she was very helpful in property view.
Thank you Husnain!
5/5
GoogleMe and my sister are very happy with the way all of the things that needed doing was done especially the paper work. Thank you.
Thank you Stuart!
5/5
TrustpilotBen Rose are fantastic!
Ben Rose were fantastic,they were our sellers estate agents but much better I might add than the estate agents we used for selling our home. Always on hand if we needed them. Thank you 😊 settling in nicely.
Thank You Laura!
5/5
GoogleLovely, honest and efficient team to work with
Thanks for the review Dean!
5/5
GoogleVery helpfull today and abby was very profesional
Thanks Christopher, I will pass this onto Abbie!
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Yes. In The Trusted Agent 2026 awards: Ben Rose Estate Agents, CHORLEY won Platinum.
Tell us what you need and we'll put you in touch. Ben Rose Estate Agents Chorley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near CHORLEY.
