Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was handled by Matthew Blackman
I was handled by Matthew Blackman. He was fantastic helped me get everything I had hoped for, actually made me trust an estate agent.
Carrie · 16 March 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 4/5
TrustpilotFrom viewing the property to moving-in…
From viewing the property to moving-in was pretty smooth and less stressful; it’s only been 8 days but am happy with everything for now.
Customer · 15 March 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotKept us informed of an alternative…
Kept us informed of an alternative property to view and conducted the visit very well.
Trevor · 19 October 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent job by Emma
Excellent job by EmmaVery professional in viewings and diligent in managing what turned out to be a difficult chain. Maintained regular contact and kept her promises
Paul · 13 July 2017
Agent replied · 15 June 2024
Dear Mr Gibbons,What a fantastic review for us to read about the service you received from Emma Holland in our Fleet team! It truly means a lot that you had such a positive experience throughout the purchase of your new home! Thank you very much for taking the time to leave us a 5 star review! Kindest regards,Waterfords.
★★★★★ 5/5
TrustpilotLettings
Great service from start to end . Have been dealing with Hazel she has been great . Knowledgeable, polite and extremely helpful .
Ben · 7 August 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotDedicated and professional team who…
Dedicated and professional team who helped me through the complicated and sometimes frustrating process of selling my house.
Richard · 5 March 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the team!Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 4/5
TrustpilotMarket Appraisal
Just at the beginning of this journey. Only had market appraisal so far.James arrived punctually, and was extremely pleasant and informative in his discussions and explanations.
Kay · 16 January 2017
Agent replied · 15 June 2024
Dear Kay Fallon,Thank you so much for taking the time out to review our service - it is greatly appreciated!We are pleased to hear that James Ewart from our Chobham team provided you with an extremely pleasant and informative valuation on your home! I have passed on your comments to James who sends his best wishes and looks forward to welcoming you back in the future! Unfortunately we are disappointed we were unable to achieve 5 stars in this instance but please feel free to contact us at customerservice@waterfords.co.uk with any suggestions on how we could have improved.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent service from Issy Jones
Excellent service from Issy Jonesprofessional , friendly , always available to answer questions and stress free.Exactly what I needthank you very much
Humberto · 9 December 2019
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We will pass on your comments to Issy and the team. We are so pleased that you found the process stress-free as this is exactly what we aim for at Waterfords!Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotWaterfords were great
Waterfords were great, helping me secure the right type of weekday rental for working away from home. It was a painless experience!
Ruth · 27 November 2019
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a review, we really appreciate your feedback. We are delighted to hear that helped you find the ideal rental property for when you are working. Do get in touch if there's anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotExcellent Service !!
Fantastic estate agents - Michael in particular very good and went the extra mile to help to get to exchange and then completion. Would recommend 100%
Beverley · 22 November 2016
Agent replied · 15 June 2024
Dear Beverley Elder,Thank you so much for your review and recommendation! We are so pleased to hear such positive feedback on your experience with our Yateley office.I have passed on your comments to Michael Brown and the team who wish you all the best in your new home!Kind regards,Waterfords.
★★★★★ 3/5
TrustpilotAverage agent
This survey shows incorrect name!Price obtained equals 92% of original agent valuation - average?Attentive staff but not sure if good negotiator.Eight months from valuation to completion.
Kevin · 2 November 2016
Agent replied · 15 June 2024
Dear Mr. Burgin,Thank you very much for sharing your experience with us.We are sorry to hear that you were disappointed with the service you received from our office on this occasion and we will certainly pass the feedback along.If you would like us to look into the matter further please email customerservices@waterfords.co.uk and we would be delighted to help. Kind regards, Waterfords.
★★★★★ 5/5
TrustpilotProfessional advice and personal service
We used Waterfords to sell our property because they (Charity Holden) were so enthusiastic about the sale and were extremely pro active throughout the entire process
Martin · 12 October 2016
Agent replied · 15 June 2024
Dear Martin Matthews,Thank you so much for taking the time out to leave us a review!We are so pleased that our Fleet team, especially Charity Holden who stood out in assisting you with the sale of your property gave you such a professional, enthusiastic and proactive experience throughout the entire process! We wish you a long and happy future in your new home and if ever we can be of help you again please do not hesitate to get in touch!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotA genuine estate agent, a rarity in the current market!
A friendly and professional team who want the best for their clients and do not push you into business. Would use again( and we move frequently!).
Mrs · 27 September 2016
Agent replied · 15 June 2024
Dear Mrs. Marriott,We are so pleased to hear that you had such a good experience with our team in Yateley!Thank you very much for taking the time out to leave a review - I have passed your comments on and everyone would like to wish you all the best and we look forward to welcoming you back in the future!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent service
Very professional, efficient, thoughtful, knowledgeable and organized from the beginning of the process to the end. Could not have asked for a better experience.
WellsW · 19 October 2018
Agent replied · 15 June 2024
Dear WellsW,Thank you so much for your glowing review of our Chobham team! We are delighted we made the experience as stress-free as possible for you. Do let us know if we can be of further assistance in the future.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotWaterfords’s were professional and also…
Waterfords’s were professional and also vey approachable and friendly. Nothing was ever too much trouble for Sarah and Bradley. Wouldn’t hesitate in recommending them.
Mr · 29 August 2018
Agent replied · 15 June 2024
Dear Mr & Mrs Everett,Thank you so much for your lovely review. I've passed on your comments to Bradley, Sarah and the Yateley team who are very grateful for your feedback. Please do let us know if you need further advice or assistance in the future.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotMatt Blackman
Matt Blackman, was a fantastic representative of his company and will be coming back for more if needed in the future. Kind regards.
Anton · 15 March 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 2/5
TrustpilotVery poor customer service
Very poor customer service, all about making as much £££s from landlords. Poor knowledge of the sector from most of the staff involved.
Customer · 14 March 2019
Agent replied · 15 June 2024
Dear Customer,Thank you for taking the time for leave us a review. We appreciate receiving both positive and negative reviews to make sure we continually improve service levels for all of our customers. I understand that you have recently been in contact with Danielle Griffin and Emily Pilbeam in relation to your queries. Emily is in the process of investigating your concerns further. We pride ourselves in providing a very high level of service and I hope that we can resolve all your concerns satisfactorily and without delay.In the meantime, please do not hesitate to get in touch with the Lettings team if you have any questions.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotHighly recommend Matt
Highly recommend these guys and specifically Matt. Very helpful & knowledgeable and a polite lad.
Rory · 18 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotI had a very good experience with…
Very good experience with Waterfords. Excellent service from Izzy when viewing the property and also from Emily when arranging to move in.
Dorota · 3 September 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service provided by Issy. We will pass on your comments.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotViewing went well
I had a viewing with Waterfords and they were very professional. I was impressed and would certainly view with them again
Naila · 7 January 2020
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us such a great review. We really appreciate your feedback and will pass on your lovely comments to our teams. Do let us know if there's anything else we can help with. Kind Regards, Caroline Pitcher Marketing Manager
★★★★★ 5/5
TrustpilotJust bought a house through yateley …
Just bought a house through yateley branch, everyone very helpful and polite. Any questions were dealt with immediately, no waiting endlessly for answers. All good.
Janet · 20 April 2017
Agent replied · 15 June 2024
Dear Janet Bird,Thank you for your feedback on the purchase of your new home! It is so lovely to hear that the whole Yateley team were helpful and immediately answered all your enquiriesthroughout your experience with us! I have forwarded your comments over to the team who hope you're very settled in your new home!All the best,Waterfords.
★★★★★ 4/5
TrustpilotWaterfords Sunningdale gave us a great …
Waterfords Sunningdale gave us a great professional service They kept us updated every stepFeedback on all viewingsFriendly service throughput We highly recommend Waterfords Jean burksfield
Mr · 13 April 2017
Agent replied · 15 June 2024
Dear Mr. & Mrs. Burksfield, Thank you so much for taking the time to review our service and leaving us a brilliant recommendation!We are delighted to hear that the Sunningdale team provided you with such professional service and kept you updated throughout the sale of your house.We wish you all the best for the future!Kind regards,Waterfords.
★★★★★ 5/5
Trustpilotwaterfords was the best agent I dealt…
waterfords was the best agent I dealt with by far. Matt in lettings was a true help and nothing was to much
JT · 15 July 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service. We will be sure to pass on your kind comments to Matt in our Lettings team.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotVery good service
I have used Waterfords many times to find new tenants for my rental properties. I am very happy with the service and would recommend them.
Sharon · 19 August 2016
Agent replied · 15 June 2024
Dear Mrs. Haseldine,Thank you so much for taking the time to leave our Surrey Lettings team a fantastic review and recommendation!We are so pleased to have you as one of our Landlords; thank you very much for choosing Waterfords to let your properties.Kind regards,Waterfords.
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