Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBoth my family and I can thoroughly …
Both my family and I can thoroughly recommend Waterfords in Yateley, for both their expertise and professional manner that Darren Walter and all his team showed us throughout.
Julie · 2 June 2017
Agent replied · 15 June 2024
Dear Julie Palmer,What a fantastic review for us to read about the service you received from Darren Walter and the rest of our Yateley team! We are so pleased you had such a positive experience with us throughout the sale of your property!Thank you very much for taking the time out to leave us a review and recommendation!Kindest regards,Waterfords.
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Sandra krol has been very cooperative and amazing. Highly recommend
Gabriela · 30 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent Services
Darren at Waterfront Yateley has provided the excellent services throughout the process of buying our new home. I would recommend this company to anyone. Mr & Mrs McKean
Chloe · 15 March 2017
Agent replied · 15 June 2024
Dear Chloe,What a lovely review and recommendation to read about Darren Walter in our Yateley team!We are so happy you found the process of buying your new home to be of an excellent standard! From all of the team in Yateley it was a pleasure to work with you and we send our best wishes!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotThank you to all those involved with my…
Thank you to all those involved with my purchase. The staff in the Chobham office, Ryan, George, Luke and Michael helped me throughout the moving process.
Jacquie · 5 January 2019
Agent replied · 15 June 2024
Dear Jacquie,Thank you so much for your positive review of the service you received from the Chobham team. We really appreciate your feedback. Do let us know if we can help with anything else.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotA Pleasure
I was very impressed with the "no problem" approach and complete attention to the needs of all parties. Very little else to say apart from would definitely recommend.
Dave · 9 March 2017
Agent replied · 15 June 2024
Dear Dave,Thank you very much for taking the time to leave a review and recommendation for our Fleet office!We are so pleased you were very impressed with the overall approach and found your journey with us to be such a pleasure! If ever we can help again we would be delighted to welcome you back!All the best with the future.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotEasy process and helpful staff
It was a very easy process thanks to our letting consultant josh.
Leon · 24 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotGood service - would recommend
Had a problem with the seller which was not the agent's fault, but I felt that Matthew at Waterfords was straightforward, organised, helpful, and handled the situation professionally.
Simon · 17 January 2017
Agent replied · 15 June 2024
Dear Simon Rogg,Thank you so much for leaving us such a great review and recommendation - it is very much appreciated!We are thrilled to receive such lovely feedback to let us know our negotiators are doing an amazing job! I have passed on your comments to Matthew Stewart in our Sunningdale team who wishes you the very best for the future in your new home!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent service from Elise
Excellent service from Elise , would highly recommend her as an agent and Waterford’s as a company
Dan · 24 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise and the Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotAll the staff were very helpful and…
All the staff were very helpful and understanding with the situation i was in i can thank them enough to get me into my new accommodation
Rossi · 15 November 2018
Agent replied · 15 June 2024
Dear Rossi,Thank you so much for your positive review of the service you received. We really appreciate your feedback. Do let us know if we can help with anything else.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotGreat Experience
I had a great experience with Waterfords. They understood my needs and provided a great customer experienceShaun did a great job, was very helpful and professional
Customer · 23 October 2018
Agent replied · 15 June 2024
Dear Customer,Thank you for your positive review of our Camberley team and giving a special mention to Shaun. It's brilliant to hear that we provided a great experience for you. Please let us know if we can be of further assitance in the future.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 3/5
TrustpilotPoor communication recommended a rubbish solicitor
The service did not match the sales patter. Lack of attention to detail. Sold me an all in deal with a solicitor who turned out to be dreadful!
John · 26 April 2016
Agent replied · 15 June 2024
Dear Sir,Thank you very much for your review.We are sorry you had such a bad experience with the solicitor we recommended you at the beginning of your sale. Subsequently we have made the decision to remove them from our panel of solicitors because they did not meet up with our high standards of customer service and we are sorry that they failed to provide you with a level of assistance that we would expect from any third party we advocate. Please e-mail customerservices@waterfords.co.uk if there is anything else you would like to discuss.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotFab service from Yateley Team
We had a great service from the start to finish of our moving experience. Reliable, honest and friendly service from Kier, James and Emma at the Yateley branch
Amber · 17 April 2016
Agent replied · 15 June 2024
Dear Ms. Jenkins,The whole team at Yateley are very grateful for your positive comments! Kier, James and Emma were delighted to act on your behalf with regard to your sale and wish you all the best for the future.Thank you very much for your review!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotPark Road
Great friendly staff at Camberley. Went out of their way to ensure that I as a customer was getting the best deal. Very professional and deserve 5 stars.
Azal · 17 April 2016
Agent replied · 15 June 2024
Dear Dr. Jalgaonkar,Thank you very much for your review!I have passed on your comments to the Camberley team who wish you all the best in your new home.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotVery professional
The team was very professional and managed to find us a new buyer very quickly so that we could move to the house we wanted within 8 weeks
Mireille · 16 April 2016
Agent replied · 15 June 2024
Dear Mrs. Pearson,Thank you very much for your review!I have passed on your comments to our Yateley office who were delighted to assist you in your sale and hope you are settled in your new home.Kind regards,Waterfords.
★★★★★ 4/5
TrustpilotHappy with sale and comms
Happy with sale and comms but not all staff are working at the same level so suggest additional training After sales very goodWould recommend
Scott · 25 September 2019
Agent replied · 15 June 2024
Dear customer,Thank you for taking the time to leave us a review of your experience with Waterfords. We are happy to hear that you are pleased with the service you received overall. Thank you for letting us know your concerns about differing levels of service throughout your moving journey with us. We will be following this up with the team and looking at extra training where necessary. We appreciate your feedback so we can continue to improve our customer service.Please do let us know if there is anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotExcellent Service
I instructed Waterfords to market my flat on 26 August and a new tenancy was agreed by the end of September
Rodney · 1 October 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to the Lettings team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotVery easy experience with Waterfords…
Very easy experience with Waterfords and Issy. Great communication, very efficient. Made looking for our next home very enjoyable and stress free. Thank you.
Jacob · 21 August 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service. We will be sure to pass on your comments to Issy and the team.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotHad an experience with Mathew
Had an experience with Mathew, would highly recommended he was able to answer all of my questions and enquires. Gave an excellent service
Sophie · 4 January 2020
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us such a great review. We really appreciate your feedback and will pass on your lovely comments to Matt . Do let us know if there's anything else we can help with.Kind Regards,Caroline PitcherMarketing Manager
★★★★★ 5/5
TrustpilotVery good service
From the start I found Waterfords and their staff to be polite, honest and professional. They handled our house move very efficiently and maintains great communication throughout.
Gill · 10 March 2017
Agent replied · 15 June 2024
Dear Gill Brown,Thank you so much for your kind words! We are so pleased to hear such positive feedback on your experience with our Farnham office.I have forwarded your comments on to the team who hope you're very settled in your lovely new home!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotVery good company
Very good company. Would recommend you speak and deal with Sean Barnes at their Camberley branch. Most helpful, most professional,most friendly (unlike their sales manager)
Mr · 16 December 2018
Agent replied · 15 June 2024
Dear Phillip,Thank you so much for your positive review of the service you received from Shaun in our Camberley team. We really appreciate your feedback.Sorry to hear that you didn't feel like the entire team were as supportive as Shaun. We have passed this feedback to them so they can improve on this. Do let us know if we can help with anything else in the future.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotThe team at Waterfords are always on…
The team at Waterfords are always on hand to help with any problems and respond promptly to emails and calls. Top service, highly recommended.
Sam · 29 May 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service. Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 3/5
TrustpilotNot a great buyer experience - Fleet Branch
Wasn't great trying to chase information from Waterfords especially when story changes every time you speak to them...I'm hoping that it's just a one-off and not systematic.
Ade · 17 April 2016
Agent replied · 15 June 2024
Dear Sir,Thank you very much for your review. I am very sorry to hear that you were not entirely happy with the communication you received from us with regard to buying your property.Please e-mail customerservices@waterfords.co.uk and we will endeavor to investigate this instance. Kind regards, Waterfords.
★★★★★ 5/5
TrustpilotWaterfords Estate Agents
Amazing customer service had no issues when dealing with Matthew.Answered all my questions with as much detail as possible.couldn’t recommend more
Billy · 27 June 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us such a nice review . We are delighted to hear everything went well for you.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWe purchased our house through…
We purchased our house through Waterfords. Michael Thomas helped us progress to exchange and we are grateful for his tenacity. Many thanks
Helen · 27 February 2020
Agent replied · 15 June 2024
Dear Helen, thanks so much for taking the time to write us such a lovely review, we have passed on your comments to our team. Congratulations on your move and if we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents
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