Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWaterfords have been super helpful all…
Waterfords have been super helpful all throughout the process. Darren has kept me informed at every stage and has dealt with all issues in an efficient and friendly manner.I would not hesitate to recommend Waterfords in the future.Thanks team for all your help!
Miss · 25 October 2018
Agent replied · 15 June 2024
Dear Julie,Thank you so much for your positive review of the service you received from our Yateley team. We really appreciate your feedback. Do let us know if we can help with anything else.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotMatt and Izzy at Waterfords Camberley!
Matt and Izzy have been a massive help through our viewing process, never hesitating to answer all of our questions. They were always on time or early and just a delight to be with at the properties. Thank you to you both.
Jack · 22 May 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service. In particular thank you for your kind comments about Matt and Issy in our Lettings Team, they will be delighted to hear your testimonial.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotExcellent service
We have been dealing with Harry Dean from Yateley and he has been very helpful. He is very quick at getting back to with are answer and is very polite as well
Wayne · 5 January 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotThe team were very helpful and…
The team were very helpful and knowledge. As a first time landlord they helped guide me through the letting process and their advice was invaluable.The entire team deserve 5 stars ⭐️.Hopefully the high level of service continues during the next stage.
Nathan · 2 September 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service from our lettings team so far.Please do let us know if there's anything else we can help with throughout the process.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotGreat experience
Great experience Great service, thanks to Matt
Charlie · 13 January 2023
★★★★★ 5/5
TrustpilotNick and Abbie you have been great
Nick and Abbie you have been great! Thank you for everything. You both are brilliant at communicating with customers and you absolutely make the whole process of buying/selling smooth and easy.
Anna · 1 February 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback. Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent customer service from Sandra…
Excellent customer service from Sandra Koi at Waterfords Camberley - she has been a pleasure to deal with and I highly recommend Waterfords for both sales and lettings.
Mrs · 25 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotFantastic from minute 1
Fantastic from minute 1. Clear and consice communication. Everyone I met was friendly and helpful Ellie, Elise and Sam all made sure everything was OK for me, and went above and beyond what I expected.Amazing, thanks.
Mike · 26 February 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Lettings and property management team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotLiam showed us a property on Saturday
Liam showed us a property on Saturday, he was well presented and prepared for the viewings with brochures and knowledge of the local area. Something you rarely get these days.
Customer · 17 March 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWaterfords have been brilliant helping…
Waterfords have been brilliant helping us to sort out a rental property. Nothing is too much trouble. Communication has been very good. Definitely use them again.
ANGELA · 12 September 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Kind Regards,Sam CharltonLettings Director
★★★★★ 5/5
TrustpilotStraightforward letting process
A very easy and straightforward letting process with Elise at Waterfords. All queries were quickly answered. We were able to do most of the process electronically using the handy docusign system which was very handy not being local. Thanks Waterfords!
Laura · 5 November 2019
Agent replied · 15 June 2024
Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear how happy you are with the service we provide. Kind Regards,Sam Charlton,Lettings Director
★★★★★ 5/5
TrustpilotExcellent service !
Viewed a number of properties on Saturday with Ray - very professional and knowledgable. Provided excellent service throughout the day. Resulted in us making an offer on a property - and this was quickly conveyed to the landlord. Highly recommended.
Scott · 4 November 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave Ray and our lettings team such a lovely review. We are delighted that found working with us so positive. So let us know if we can help with anything else.Kind Regards,Sam Charlton,Lettings Director
★★★★★ 4/5
TrustpilotWaterfords are my favourite estate…
Waterfords are my favourite estate agent in fleet & would have been 5 stars but have given 4 as all estate agents need to reduce their fees as they are just way too high so hope the government finally stops them !
Andrew · 14 September 2018
Agent replied · 15 June 2024
Dear Andrew,Thank you very much for your positive review of our lettings department, we were delighted to help you. However, we are sorry to hear that you feel are fees are too high. We like to be transparent about our fees and you can find them all on our website. We think we offer competitive fees inline with most other local estate agents.We hope we can help you again in the future. In the meantime, do get in touch if you need any assistance.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotExcellent work
The team at Waterfords have been amazing and very supportive, in particular a big thank you goes to Kelly Thomas for all her help in getting the tenancy agreement completed in time.
Dr · 3 November 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Kelly and our property management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent service, would recommend
Excellent service from Waterfords in Camberley. Michael and all other staff were professional and helpful. Communication throughout the process was great, with regular updates provided. Would definitely use Waterfords again and would recommend them as an agent.
Andrew · 15 October 2020
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Michael and the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWe have been extremely happy to date
We have been extremely happy to date, Darren and Sarah in the Yateley office have given a professional, friendly and efficient service together with the Fleet office and we look forward to a smooth transition of our house move to follow.
Customer · 11 April 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service and your comments about Darren and Sarah will be passed on. Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotI work for a firm of solicitors and…
I work for a firm of solicitors and Emma at Waterfords has been extremely helpful in providing updates and assistance in chasing all parties involved to get the transaction progressed. Emma has an amazingly helpful attitude and I would highly recommend her.
Solicitor · 12 July 2018
Agent replied · 15 June 2024
Dear reviewer.Thank you for your kind words about our Fleet Sales Manager, Emma. We know how important it is to progress each sale with meticulous attention to detail and keep everyone in the chain up to date in order to achieve the best outcome for all parties. I will pass on your comments to Emma, I'm sure she will be delighted.Kind Regards,Brendan CoxManaging DirectorWaterfords Estate Agents
★★★★★ 5/5
TrustpilotFriendly company
Friendly, helpful bunch. They fielded all my questions and I felt the service was exceptional. I recommend this company if you are looking to rent or for your forever home.
Lisa · 12 February 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 4/5
TrustpilotI sold a property with an existing…
I sold a property with an existing tenancy that was being fully managed by Waterford’s Lettings Team. The sales and lettings teams worked together to facilitate a smooth transition of the tenancy and sale. Thank-you.
Linda · 19 March 2021
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Lettings team. If there is anything we could have done to improve the experience and make it a '5 star' one then please do let us know as we are always striving to give the best possible service to our landlords.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotGreat experience
Great experience being a first time renter, I was dealing with issy who selected properties most suited for myself and narrowed them down to the perfect home, was hassle free and overall very happy with the service would highly recommend.
B · 31 August 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service provided by Issy. I will pass on your comments.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotHelpful and Efficient Estate Agent
Helpful and Efficient Estate AgentSamuel and Ellie helped us a lot during the letting and it’s process, even we are just tenants.They worked fast and responsive which was impressed us.Thank you very much, Waterfords!
Cherry · 28 May 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Fleet Lettings team, in particular, Ellie and Sam.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotAlexsey Singadia| showed us a beautiful…
Alexsey Singadia| showed us a beautiful house in Fleet. We were very impressed with his professionalism and felt that he did Waterfords proud.
Noufa · 24 November 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Kind Regards,Sam CharltonLettings Director
★★★★★ 5/5
TrustpilotI appreciate the prompt courteous…
I appreciate the prompt courteous interactions I had with the agents from Elliot, who showed us round, to Matt who handled the administrative matters in the office.
Scrip · 8 June 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Lettings team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotAbove and Beyond
Waterfords were an excellent choice from day one. They have proved themselves to be incredibly thoughtful and conscientious, alerting me of all developments or delays along the way. They deliver a personal and professional service that all other estate agents could learn from.
Ms · 29 June 2016
Agent replied · 15 June 2024
Dear Ms. Hunt,It was a pleasure reading your very kind review - thank you!I have passed on your comments to our Yateley team who very much enjoyed working with you and are delighted you were so pleased with the service they provided.All the best for the future!Kind regards,Waterfords.
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