Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

I was dealt with by a young man called…

I was dealt with by a young man called Matt, he was professional reliable and in all honesty couldn't be any more helpful, I would recommend all my friends and family to this young chap, it's nice to know they aren't all after your money

Lyle · 7 January 2020

★★★★★ 5/5

Trustpilot

Tom and all the team at Waterfords did…

Tom and all the team at Waterfords did a great job! We were selling my elderly mother's house. Waterfords were very sensitive to her needs and worries. Thank you for a job well done and speedy too!

Paul · 8 December 2021

★★★★★ 4/5

Trustpilot

Renting my first flat through Waterfords

- Friendly and professional approach to viewings - Follow ups conducted well without the feeling of pressurisation- Effective/timely/clear communication (could have been improved slightly by having the single point of contact I was given once I had moved in- Efficient check in appointment (relaxed and friendly)

Customer · 2 August 2019

★★★★★ 5/5

Trustpilot

Recent Camberley Rental

We have just secured a beautiful flat to rent with Waterfords. The process was straightforward and professional, and everything was very well explained to us by Matt Blackman. We look forward to moving in and would recommend Waterfords to others looking to rent.

Olivia · 18 August 2020

★★★★★ 5/5

Trustpilot

Recommended Estate Agent!!

We’re really pleased with the service Waterford’s have provided us in our search for a new home. Especially grateful to Elise who has always helped keep us informed of properties and answering any questions we have. Definitely recommend!!

Catherine · 23 September 2021

★★★★★ 5/5

Trustpilot

I’ve had a very pleasant and trustworthy feeling with this company..

I’ve had a very pleasant and professional experience with this company, Luke, that was showing me the properties and explaining everything, has done a very good job. I would definitely recommend using their services. It’s very easy going company, and give a trustworthy feeling into buying with them.

Melanie · 23 January 2018

★★★★★ 5/5

Trustpilot

First Class Service

I used Waterfords of Farnham to find me a Tenant for my property. They found me one within a week of marketing and the whole process from my first meeting to the Tenant Check In was smooth and stress free. Thank you! Well done Hannah Cox and Shelby Hammond.

Sally · 25 September 2016

★★★★★ 5/5

Trustpilot

Positive experience

This was the estate agent of the house we purchased our property. Really good experience and I would use them to sell my property (not that we are thinking about that for years to come). They were always contactable and a positive experience was had. Really professional and informative.

Barry · 13 June 2016

★★★★★ 5/5

Trustpilot

Excellent Service

I have recently contacted the Yateley office who gave me a valuation, and couldn’t have been happier with the service. While I’m not selling nothing was too much trouble and everyone I spoke to was excellent.

Michael · 5 January 2022

★★★★★ 5/5

Trustpilot

Top Sales Team

Amazing property purchased experience with Waterford, Camberley branch. Oliver White, the sales manager has helped me and handled the communication with both parties ( me and seller) very well and helped in agreeing the sale. I am looking forward to the completion now.

Dinesh · 9 July 2020

★★★★★ 5/5

Trustpilot

Josh Mills

Josh mills is an amazing estate agent who provided us with all information and support required to get us through the process of renting our first property! Very kind and professional.

Alisha · 31 August 2022

★★★★★ 5/5

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We had an absolutely fantastic…

We had an absolutely fantastic experience with Sam and Ellie at Waterfords. We found a house that we totally loved on Saturday and had secured it on Monday, the efficiency, friendliness and service has been outstanding, I would highly recommend.

Laura · 30 March 2021

★★★★★ 5/5

Trustpilot

Joe & Shaun - Waterfords Camberley

Recently sold our first house via Waterfords Camberley and couldn't be more happier with the service provided by both Joe & Shaun. They were always on top of any questions / issues that arose and very understanding to our needs. They ensure that the sale went through as swiftly and easy as possible. If you are looking for a competent and professional service then look no further than Waterfords. I would highly recommend them to anyone looking to sell their property.

Joe · 3 August 2017

★★★★★ 4/5

Trustpilot

We learned over the weeks that my Mum's …

We learned over the weeks that my Mum's house was not going to be easy to sell, given that there were potential problems with both the site & the construction. The fact that it was sold Iis down, to a great extent, to the agents.We were kept up to date regularly, & I greatly appreciated the assistance as we approached the exchange of contracts. In fact, I would go as far as to say that we wouldn't have exchanged on the day that we did without that help.A good job, well done!

Paul · 11 June 2017

★★★★★ 1/5

Trustpilot

I think 1 star is being very generous …

I think 1 star is being very generous for Waterfords as a whole, and it would be zero if I could if it wasn't for Kris who looked after us very well (and I would give 5 stars too for his service). I guess this is why he chose to leave Waterfords and work for someone else.To find out after our offer had been accepted that the vendor didn't own the driveway on their property, which they lied about on the legal forms and then basically blamed each other for in the divorce they were going through, but for Waterfords to basically sit on the fence with this matter and cost me in excess of £1000 after I withdrew leaves me with a very sick taste in my mouth.All Waterfords were doing was chasing the commission from both the vendors house we agreed to buy and our own, to the detriment of the service you provided to my wife and myself.We bought our house from Waterfords when we moved into the area and agreed to sell it with Waterfords largely down to Kris, but I will NEVER look to either sell through you or even buy a property you are selling based on how you treated us.

Mr · 26 May 2017

★★★★★ 5/5

Trustpilot

Professionalism isn't dead

Professional, patient, persistent and personable are just some of the words I could use to describe Hugo @ Waterfords. I can confidently say I would not have been able to achieve the purchase of my new home without his help, particularly as it involved frequent liaison with the freeholder. Real Estate agents have long had a dodgy reputation - not a monicker one could use for these guys. In an increasingly digitised property world, how reassuring it is to have professional and personal service when making the biggest financial transaction of one's life. Thank you very much Hugo - I recommend you unreservedly!

Michele · 19 May 2017

★★★★★ 3/5

Trustpilot

Your agent in the Farnham office was …

Your agent in the Farnham office was polite & helpful and he always returned our calls, keeping us in the picture, wrt our purchase. Overall Waterfords responded to our queries honestly (this is what customers are looking for-honestly & integrity) however we felt that we were mislead on more than one occasion, which caused delays (which may of course been out of their control) in the process. We were told by the Agent that the vendor would fix all outstanding snagging but in the end he didn't when Waterfords assured us that he would. This was frustrating, we trusted their word & have completed WITH work STILL outstanding. Also we felt Waterford did not always check their facts & applied undue pressure to us during the process instead of the Vendors, who were responsible for the delays. We live and learn. I can see that in this case the vendor was a bit of a bully...so this job was hard, but one needs to learn how to deal with bullies! I would use Waterfords again though!

Mr · 13 April 2017

★★★★★ 1/5

Trustpilot

Useless property management

Waterfords were absolutely useless at resolving serious issues with the property we were renting. When we first moved in the wheelie bins and food waste bin were in a terrible state. It took several e-mails and phone calls before Waterfords arranged with the council to empty both wheelie bins. The food waste bin was disgusting but Waterfords did nothing to sort it out. The oven thermostat was faulty on the main oven. As a result food got severely burnt and baking trays were ruined. We had to stay in for two separate appointments to get the cooker repaired after much chasing.After just one week the shower in the first floor leaked through the ceiling below. We had to stay in for four separate visits from plumbers to work out what the problem was. We then had to wait in for two separate companies to quote for repair. We had to chase Waterfords on numerous occasions. One company was appointed but then cancelled their appointment at very short notice, when my son had booked time off work. The other company were then booked to carry out the repair. Again one of the family took a day off. The person doing the work faffed about for the day, achieved very little and wandered into rooms he had no right to be in. We ended telling Waterfords to forget the repair, and were without the shower for virtually six months. They were very unhelpful and we received no decent apology or compensation for the inconvenience.We moved out of the property before the end of the tenancy and locked the front door with the key for the Chubb deadlock. Waterfords had to ask us for the key, as they didn't have a full set of keys for the property which they were responsible for managing! Overall the process to get us into the property was good, but property management was dire.

IAIN · 21 February 2017

★★★★★ 5/5

Trustpilot

Not a traditional estate agent experience!

Michael at Waterfords was extremely helpful and knowledgeable when it came to finding our next home. He was very personable and it felt more like dealing with a friend than a traditional estate agent. I'd have no problem recommending him to anyone.

Matt · 20 August 2020

★★★★★ 5/5

Trustpilot

Many thanks to the team at Waterfords in Chobham!

We were very impressed with the team at Waterford in Chobham during the sale of our property. Gary and Sarah arranged an open day and managed the subsequent follow up appointments leading to a good offer received. From this point, Lynn took over the after-sales process and we were particularly impressed with her service. She was on hand to provide assistance and reassurance during this stressful phase and effectively managed the communication amongst the various parties. Lynn also provided key assistance towards the end of the process to negotiate a mutually agreeable completion date and with 4 parties in the chain, this was not an easy task. Overall we were very happy with the service provided by the team at the Chobham office and would be happy to recommend.

Mr · 17 October 2016

★★★★★ 5/5

Trustpilot

Met Liam at a property earlier and was…

Met Liam at a property earlier and was impressed with the level of detail he went into with the questions I asked this is something you find very rare in other estate agents these days.

Sarah · 13 January 2022

★★★★★ 5/5

Trustpilot

Charity Support

Waterfords staff have given us fantastic support as a charity. They have rolled up their sleeves and got stuck in, helping to raise vital funds to support young people who are homeless or facing other challenges in their lives.The staff have been great ambassadors for our charity and we have had brilliant feedback from external sources regarding their professional, personable and polite manner.I cannot thank them enough for their support, it really is helping young people to change their lives and make tomorrow a better place to be.

Jenny · 23 July 2016

★★★★★ 5/5

Trustpilot

Best in Camberley

We have dealt with 2 other agencies in Camberley and Waterfords are the best by far. We eventually sold "off market" through the Camberley office. Very attentive and constructive and followed through the whole process from negotiation to exchange and completion.

Colin · 22 October 2020

★★★★★ 5/5

Trustpilot

Very pleased

We had a very lengthy and problematic sales process which Waterfords made as easy for us as they could. The communication was great and we were made to feel like everything that could be done was and we were then immediately kept in the loop of any developments

Customer · 16 April 2016