Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

Amazing

We couldn't recommend waterfords enough. So friendly, helpful and always kept us informed of any changes.One person in particular really stood out and that was Bradley. So so helpful and a genuinely lovely friendly guy. Always honest with us with everything that was going on with the chain etc and that really helped a lot.

Amy · 13 April 2017

★★★★★ 5/5

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Review

We had a visit from Shaun Barnes to give us a valuation on our bungalow, and he was very professional courteous and knowledgable, we would definitely recommend him to anyone thinking of moving, also Harry in the office was very good

Susan · 24 March 2022

★★★★★ 5/5

Trustpilot

Superb service

What we thought would be a fairly quick and straight forward sale took much longer, due to issues outside of ours and our estate agents control. But throughout communication was superb, so we always knew what was happening and our minds were put at ease. Thank you.

Callum · 2 March 2021

★★★★★ 5/5

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Purchaser's aspect

We viewed several properties through several agents whose quality of service ranged from mediocre to poor. Mr Joe Joyce of Waterford's provided the sort of service I would expect rather than hope for. Especially pleasing was the fact he kept us in touch with the progress of the transaction once our offer had been accepted.

Mr · 8 February 2017

★★★★★ 5/5

Trustpilot

An amazing experience

An amazing experience from the beginning! Dealt with by Matt who arranged the whole referencing, and then the move in process was handled fantastically by Elise. Smooth process had all round and I can not wait to spend every day in my new home! Thanks guys!

Jason · 7 May 2021

★★★★★ 5/5

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Myself and my wife recently viewed with…

Myself and my wife recently viewed with Waterfords and although we haven’t yet secured a property I am confident we will after receiving brilliant service from Tom as well as George.Both members of the Waterfords office were knowledgeable of the properties and incredibly helpful as well as professional.Highly recommend.

Henry · 8 July 2020

★★★★★ 5/5

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Wow what an experience

Wow what an experience, I have always worried about renting out my property, until I i came across a professional company with outstanding staff, I was dealing with Issy who made it hassle free and made me feel confident in the process of renting. Out of 10 id rate my experience 11.

Happy · 21 April 2019

★★★★★ 5/5

Trustpilot

Had absolutely wonderful experience…

Had absolutely wonderful experience with Waterfords from the first chat to signing the tenancy agreement! The team is most helpful and friendly. Especially big thanks to wonderful Issy, she is a great asset and a pleasure to work with. We found a new home. We love it. We are all smiles!

Aleksandra · 19 September 2019

★★★★★ 5/5

Trustpilot

Excellent Service

Sam and the lettings team have done an excellent job helping to rent out our house. We have been kept informed and had useful feedback and knowledgeable guidance to help us make decisions. Sam provided a lot of great information up front which was very helpful.Many thanks for all your help!

Hilary · 14 September 2019

★★★★★ 5/5

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Excellent service from Michael Thomas…

Excellent service from Michael Thomas who assisted greatly with the rather long process it took from offer to exchange! Not sure we could have managed without Michael's help as we would not have had the patience. Also an excellent service from Kier and Shaun and the whole team at the Camberley office.

Dianne · 15 March 2019

★★★★★ 5/5

Trustpilot

Isabella from Waterfords

We mey Isabella on the first day, what a pleasant surprise. A truly professional, kind, knowledgeable lady, who promptly answered all questions, or found out the needed information instantly. She is an asset to Waterfords, and let me also mention Waterfords, which is a surprisingly outstanding agency. Thank you, highly recommend.

Toto · 29 August 2019

★★★★★ 5/5

Trustpilot

Professional Company & Great Service

Great service and rented our house out from the first viewing!! Rob and Sam came across as professionals who clearly explained the process step by step, this provided the confidence we needed to go with Waterfords. We look forward to working with them for the duration of our rented property.

Yoann · 14 January 2020

★★★★★ 4/5

Trustpilot

Attention to detail in the tenancy agreement

For us it is important that any particular terms negotiated and agreed with a new tenant are then included in the written tenancy agreement. On this occasion this detail was overlooked until amended (hence 4, instead of 5, stars). Otherwise excellent professional support in finding and transitioning tenants, old & new.

CD · 12 August 2019

★★★★★ 5/5

Trustpilot

Great all round service.

Been using Waterfords to manage all our properties for years now, and I must say the service we receive is second to none. I always recommend them and would not use any other estate agents.

Neil · 2 November 2022

★★★★★ 5/5

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Dealt with Waterfords when purchasing a…

Dealt with Waterfords when purchasing a house, Agents that knew what they were talking about, didn’t try to ‘oversell’ and were always responsive to any queries that we had. As the sale progressed they were very active in monitoring the chain and chasing the various Parties. I would recommend them.

Sean · 5 January 2020

★★★★★ 5/5

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Nick Ross came out to view our house…

Nick Ross came out to view our house and advise on selling and the current valuation. He has lived in Camberley all his life so knows the area very well and appreciated our location.Very helpful, polite and professional.Roland

Roland · 29 June 2022

★★★★★ 5/5

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Brilliant Sales Progressor.

Purchasing the flat was a long difficult process and was hampered by lack of communication from solicitors. Michael Thomas, the Sales Progressor, was a godsend! He really helped to get the two sides communicating and rattled a few cages to get the pieces of the puzzle to slot into place. Fantastic!

Neil · 12 July 2019

★★★★★ 5/5

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Long-term managers of my property in…

Long-term managers of my property in Farnham, very quick communication, very effective management, often fixing delicate issues with the tenants. Fully recommend. Also just turned around new tenants in under four days which is exceptional service. Reasonable rates as well

Stuart · 17 March 2022

★★★★★ 5/5

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Thank you!

I have recently rented a property through the Waterfords Fleet branch and am very pleased with the experience. Ellie and Elise have been absolutely brilliant throughout the whole process - friendly, helpful and prompt in responding to any questions I have had. Would definitely recommend!

Yasmin · 28 April 2021

★★★★★ 5/5

Trustpilot

Great team - great experience!

It was a pleasure dealing with Waterfords Yateley branch. From the initial viewing all the way through to completion, Liam Tappin gave us everything we needed and made the entire process very easy and stress free. Great team - great experience!

Andy · 12 January 2022

★★★★★ 5/5

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Service Quality at Waterfords in Camberley

We found the level of service provided by Joe Joyce at Waterfords in Camberley in relation to the sale of my son's property to be of the highest order.He and, when he was not available, his colleagues were always polite, called back when they promised and offered excellent and thoughtful advice throughout the process.

Arthur · 31 May 2016

★★★★★ 5/5

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Camberley house sale

Waterfords Camberley branch helped us sell our house quickly and for our expected price in a volatile market (Spring '23). We used their package deal with Shoosmiths conveyancing team. In hindsight we feel it would have been better for us to have used a local solicitor we could have met face to face in the final stages of exchange.

Ian · 5 July 2023

★★★★★ 5/5

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I would recommend anyone to use…

I would recommend anyone to use Waterfords Lettings! I received first class friendly, service and professionslism throughout renting my flat out. I would highly recommend you to deal with kane and Elise who will make the process run smoothly for you.Fab work guys ! Christina Lally

Christina · 21 January 2021

★★★★★ 1/5

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Renters Beware

Waterfords went out of their way to find me a rental property and I was quickly contacted with several properties in the area. I eventually saw a few places with Waterfords and was rushed round two properties in the space of 15 minutes as the estate agent had another appointment to make. We loved one of the houses and were keen to rent upon condition of some general maintenance being performed (cracks in the walls, bottom of the oven falling off). Yep, no problems -- apparently.After accepting an offer, we were quickly bombarded with emails on a daily basis - pay a £500 'good faith' deposit to take it off the market, do these checks, bring your IDs to our office, many forms to fill out and forward etc. Which you would expect to a level but communication was almost over the top during this process. Both of us are working full-time jobs and Waterfords were not very accommodating with our schedules. Fast forward to move in day and I arrived to my AM check-in appointment with an independent inventory check - which you are fined if you cannot make by the way (although waterfords didn't ask what time I would be arriving on the day). I look round the property and it's been over four weeks since I viewed, many of the problems, and more, have come to light and its clear that after paying extortionate fees, that work has clearly not been done. The property, whilst charming, needs work. We were frustrated to find that the bottom of the oven was still hanging off, cupboard hinges rotten, leaking sinks, left over furniture from previous tenant, busted/dusty blinds etc. The inventory clerk saw that I was visibly upset and agreed on the generally bad condition on the property - "this one has slipped through the net". She did a fantastic job of documenting the property (over 30 pages on the condition of the house including photos). We initially contacted Waterfords and whilst apologetic, they did offer to quickly get things sorted. I half expected an agent to come down and inspect the terrible condition, but communication has been only been with emails so far. Our biggest annoyance was the cleanliness of the property and so another cleaning company was booked to come and do a proper end of tenancy clean, as this had not been done by the previous tenants. Not necessary Waterfords fault but this should have been checked prior to our arrival surely?Anyway, it's been two weeks now and whilst there is a site to log all your maintenance issues with Waterfords - none of this has been successfully completed. We have a leaking roof, pipes, blinds we cannot shut in nearly all rooms - bathroom included. Waterfords did arrange for a contractor to come round within the first few days but the replies to issues from the contractor on the day such as on exposed wires were "well I dont know what you want me to do about that" and to broken blinds and cupboards "well it's always been like that". Another issue on check-in we had was that only one key for two tenants was initially made available. Apparently the contractor had the other. After emailing all week we were eventually given a spare but not before being told we had to make our way to Fleet office from Farnham to pick it up. We're still waiting on a response on how to access the gate at the back of the garden which is currently padlocked -- therefore we can't put out bins/remove previous tenants rubbish. Having logged each issue separately on this site, its now been two weeks since I have moved in with my partner. I have had to make time by taking days off work and spend my own money to clean and apply some very basic maintenance to the property (the oven door is now held up with tape, the garden is covered in weeds, we have removed some of the previous furniture for example). Only one issue has been fixed in this time by Waterfords and we are yet to hear on any updates on anything else. All in all, I feel let down and almost like I have been conned into the property. What could have been a great house with some love and care through Waterfords has been let down by both the landlord and Waterfords. I am not anticipating to last more than a year in the property. Whilst Waterfords originally showed excellent customer service in the very beginning, we have been let down by terrible standards and a breakdown in service.Reading reviews on this website originally filled me with hope that this company would be a fantastic choice. However I hope my experience so far helps other renters to think twice before they commit with Waterfords.

Josh · 1 July 2020