Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI recommend Waterfords
Waterfords have been incredibly supportive throughout my move, ensuring the chain is progressing and keeping me up to date of all progress. It has been a smooth and stress free process thanks in no small part to Sarah who is always knowledgeable, friendly and efficient. I wouldn't hesitate to recommend Waterfords to anyone.
Katie · 3 February 2020
Agent replied · 15 June 2024
Hi Katie, thanks so much for taking the time to write us such a lovely review, we have passed on your comments to Sarah. Congratulations on your move and if we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotDarren and Sarah have gone beyond…
Darren and Sarah have gone beyond expectations, so glad we went with Waterfords they kept me calm which is what was needed. From start to finish they have been amazing. Thankyou for your patience over the last couple of days when I was getting stressed out. Would recommend Waterfords yateley for a smooth move.
Lorraine · 22 August 2019
Agent replied · 15 June 2024
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service from our Yateley team. I will pass on your lovely review to Darren and Sarah.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotFarnham and Guildford househunter
I am looking for a home in the Farnham Guildford area and visited lots of estate agents. I spoke to a friendly girl called Sophie who knew a lot about the housing market and printed my very own house price report to take away with me. A very nice touch that made Waterford stand out. Thanks.
Andy · 22 April 2018
Agent replied · 15 June 2024
Dear Andy,Thank you so much for leaving your feedback!It is wonderful to hear how well you got on with Sophie Brooks in our Farnham office with regard to your property search. All the best with your house hunt!Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
★★★★★ 5/5
GoogleWe have just sold our property through Waterfords, Chobham, and I couldn't praise them highly enough. Both Darren and Terry are absolutely wonderful, very communicative, and incredibly professional, knowledge and helpful. Thank you so much for a smooth sale!
Amanda · 25 October 2024
★★★★★ 5/5
TrustpilotSelecting a new home made easy
Our interaction with Waterfords was very professional and thorough. We were not looking forward to moving home again and we were dreading the hassle of looking for a suitable new property, negotiating and sorting through the detail, but through their senior lettings consultant the process was made easy and painless. Well done to them and thank you.
Stuart · 2 August 2016
Agent replied · 15 June 2024
Dear Mr. Roberts,We are so pleased to hear that our lettings team in Farnham made the moving process easy and painless for you! We all wish you a happy and smooth tenancy in your new home - thank you for leaving us a review!Kind regards,Waterfords.
★★★★★ 4/5
TrustpilotHappy stay
Me and my partner rented a property from Waterfords for 3 years 7 months and found the company very helpfull and friendly.Upon leaving the property 2 weeks ago we had the help of a young lady called Shelby Hammond who was very polite and very helpfull. She made the departing process with Waterfords easy and worry free.
Andrew · 9 June 2016
Agent replied · 15 June 2024
Dear Mr. Stevenson,Thank you so much for taking the time out to leave us a review!It is great to hear how helpful you found Shelby Hammond when you came to hand in your notice. We wish you all the best in the future and if we can ever be of assistance again then please don't hesitate to get back in touch.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotWorth every penny!
We can't fault the professionalism of the team at Waterfords in Fleet. Special mention for Charity who handled the chain with aplomb! Calls always returned when messages left and very good communications throughout the whole selling and buying experience. We highly recommend Waterfords of Fleet and would not hesitate to use them again for buying or selling.
Paul · 27 May 2016
Agent replied · 15 June 2024
Dear Mr. Saint,Thank you so much for taking the time to leave us a review!It is lovely to hear what a good service Charity and her team in Fleet have provided for you and we would be delighted to welcome you back in the future!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotCan not be faulted!
We have been very happy with the Service from the guys at Waterfords, a pleasure to deal with!Always communicating well and plenty of viewings organised considering a very challenging period of time for the property market (Christmas and impending Brexit).Highly recommended and we will look no further when the time comes again!
Darren · 27 February 2020
Agent replied · 15 June 2024
Dear Darren & Jess, thanks so much for taking the time to write us such a lovely review, we have passed on your comments to our team. If we can be of any assistance in the future please don't hesitate to contact us.Kind regardsCaroline PitcherMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotExcellent service from initial viewing…
Excellent service from initial viewing all the way through to collecting the keys. All staff members I dealt with were helpful and well equipped to answer all my questions, and communication was reliable and consistent throughout the entire process. I would highly recommend Waterfords as they made the process much easier and more enjoyable.
Customer · 7 April 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotHighly recommended
Oliver Manning at the Fleet branch looked after the sale of our much-loved family home. He was driven to not only get us a sale but find us the best possible buyer, which he achieved. His knowledge of the market in Fleet, and his contacts with potential buyers, worked perfectly for us. He got us from memorandum of sale to completion in nine weeks, too. Highly recommended.
Jon · 25 January 2023
★★★★★ 5/5
TrustpilotWe used Waterford’s letting services to let
We used Waterford’s letting services to fully manage our property while we were living abroad. Fiona did a great job of managing the property over the last 4 years. The tenants were kept happy and all maintenance issues dealt with promptly.
Stewart · 25 May 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review about your recent experience with Fiona and the Waterfords Lettings & Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotHighly responsive and easy to work with, achieve great result
We engaged Waterfords to find tenants and manage our property. They were very responsive, always easy to contact and provide full information and advise. We were supported well and after one tenancy contract fell through they achieved for a new tenant to be found, signed and moved in within 2 weeks! Highly recommend the services
Victoria · 17 May 2018
Agent replied · 15 June 2024
Dear Victoria Pedrosa,Thank you so much for your review and recommendation.We are pleased to hear that our Surrey Lettings team successfully found and moved in a tenant into your property within two weeks of receiving your instructions!All the best for a long and happy tenancy.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
★★★★★ 5/5
TrustpilotExcellent service - thank you!
The whole team at Waterfords were excellent. It was worth spending the extra when compared to other internet based options to ensure that the chain was kept together and managed effectively so the sale could complete. I trusted the team at Waterfords and was very impressed with their professionalism and speed to respond. Thank you all!
Sam · 3 April 2017
Agent replied · 15 June 2024
Dear Sam,Thank you so much for taking the time to review your experience with us!We are so pleased to receive such brilliant feedback to let us know our negotiators are doing an excellent and impressive job! I have passed on your words to the team who said it was a pleasure to work with you throughout the sale of your house and wish you all the best for the future!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotGood service
I requested a security light to be placed on the side of our flat for extra security. Fiona Marchant (property manager) at Waterford’s promptly sorted this out for me while working along side Merlin. I appreciated how quick this was done and with no hassle.
Turner · 2 October 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Fiona and our Property Management team in Fleet. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotThank you Ellie X
Ellie thank you sooooo much! Ellie from the fleet office helped me so much it’s my first time renting and she’s dealt with all my questions no matter how small they were! Feel so at ease she’s talked me thru each step and whats next.
Charlie · 21 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Ellie and the Lettings team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotWe've been extremely impressed with the …
We've been extremely impressed with the whole process with Waterfords. From the very first visit, we found Jo Joyce quite pleasant, knowledgeable and easy to deal with. He was always very responsive and proactive, and helped us move the process along quickly to ensure that we met our deadlines.Top class company....top class property agent !
Tolu · 27 November 2017
Agent replied · 15 June 2024
Dear Tolu Akinluyi,Thank you so much for taking the time to leave a review for Joe Joyce in our Camberley office.It is great to hear what a great job he did for you while you were purchasing your new home and we are very grateful for the excellent recommendation!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent
Waterfords have been exceptional at keeping us up to date and informed throughout the whole sale/purchase. They are always quick to respond and have made the process as painless as possible. Every member of the team is friendly, well informed and just a pleasure to deal with and I would have no hesitation in recommending them.
Mr · 25 July 2016
Agent replied · 15 June 2024
Dear Mr. & Mrs. Smith,Thank you so much for your review and recommendation!We are so pleased our team in Camberley did such a good job in keeping you updated and informed throughout your sale and also your purchase! I have passed on your comments and everyone wishes you well in your new property.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent
The service and support we received from Waterfords during our sale was excellent. The chain almost fell apart on a number of occasions, Charity worked very hard to ensure that this didn't happen. All members of staff that we dealt with at Waterfords were friendly and professional and we would be happy to recommend this company
Robert · 29 May 2016
Agent replied · 15 June 2024
Dear Mr. Crutchfield,Thank you very much for your review!We are so pleased to hear that you found our services and support excellent and Charity Holden stood out in particular for her hard work. The whole team in Fleet are grateful for your recommendation and wish you all the best for the future.Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotWaterfords - Yateley
Very impressed with the services offered from Bradley and Sarah from the Yateley Branch. They always kept me up to date via phone calls and emails. A job very well done on a very awkward chain! They were both very professional with outstanding customer service.A massive thank you again for all of your help!Sean Tillett
Sean · 24 October 2017
Agent replied · 15 June 2024
Dear Sean Tillett, Thank you so much for writing such a brilliant review for Bradley and Sarah.We are very pleased to hear that you were very impressed with the services that they both offered. It is great to hear that they both delivered you with a very professional and outstanding customer service experience whilst dealing with your process. We are very grateful you have shared your experience with us. All the best in the future, Kind Regards, Waterfords,
★★★★★ 5/5
TrustpilotSelling our property
We would highly recommend Waterfords. Sold our house found the whole team in Yateley very good friendly . We dealt mainly with Chris who we found to be a really lovely guy, he worked very hard keeping us up to date with the sale of our property. Efficient polite and sold the house quickly. Many thanks
Margaret · 18 May 2016
Agent replied · 15 June 2024
Dear Mrs. Felstead,Thank you very much for your kind review! Kris Holmes and the Yateley team have asked me to pass on their regards to you and were delighted to have the pleasure of selling your property. Kind regards, Waterfords.
★★★★★ 4/5
TrustpilotWe purchased our first family home…
We purchased our first family home through Waterfords and they made what is a very stressful process relatively painless. There are inevitably always stumbling points on the way to buying a property, but the team worked hard to find ways around any issues that arose and keep us in the loop throughout.
Mark · 12 September 2019
Agent replied · 15 June 2024
Dear customer,Thank you very much for taking the time to leave us a review of your experience with Waterfords. We are delighted to hear that you are happy with the service overall. If there is anything in particular we could have done differently to make the service five stars then we would love to hear your comments so we can continue to improve our service levels.Please do let us know if there is anything else we can help with.Kindest Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
GoogleWe have just sold our property through Waterfords, Chobham, and I couldn't praise them highly enough. Both Darren and Terry are absolutely wonderful, very communicative, and incredibly professional, knowledge and helpful. Thank you so much for a smooth sale!
Amanda · 1 October 2024
★★★★★ 5/5
TrustpilotVery professional
The professionalism shown by Henry and Ollie was outstanding. They kept me informed throughout the whole process and were extremely helpful.
Helen · 26 September 2022
★★★★★ 5/5
TrustpilotMany thanks to Waterfords at Yateley.
Darren & his team were most helpful at all times during our house sale and purchase. They answered all of our questions with patience and care and kept us fully informed of progress each step of the way. All members of the team were welcoming and made every effort to put us at ease.
Jeff · 1 May 2018
Agent replied · 15 June 2024
Dear Jeff Penn,Thank you so much for leaving such a glowing review for the team in Yateley.It is wonderful to hear how helpful Darren and the team were during the sale of your property and your onward purchase, especially as they put you at ease during what is always a stressful time!All the best for the future.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
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