Trusted Agent profile · Chobham
★★★★★
1,636 reviews across 2 platforms
32 High Street, Chobham, GU24 8AA
Waterfords's office in Chobham, at 32 High Street, is rated 4.9 out of 5 across 1,636 reviews on two platforms, including 25 Google reviews rated 5.0.
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Every review we hold for the Chobham office, from every platform, shown as written. First names only.
5/5
TrustpilotEveryone cheerful and helpful …
Everyone cheerful and helpful especially Bethany Joys who showed kindness and understanding to my elderly mum. Thank you.
Dear Debbie Davis,Thank you so much for leaving a 5 star review for Bethany Joys in our Surrey Lettings Department. It is a pleasure to hear what a good job she did in finding your mum a property.Kind regards,Waterfords.
5/5
TrustpilotMatt blackman was really helpful
Matt blackman was really helpful, and made the whole process really easy! 100% recommend! Thanks Matt.
Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received. We will pass the feedback onto the team. Do let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
5/5
Trustpilottop drawer
being in my 60s and this being my first rental to say i was nervous was a understatement but waterfords in particular matt blackman the lettings manager,he put my mind at ease the whole time and kept me up to speed all the way through, and kept things simple and to the point.....first class service
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Matt and our Lettings and Property Management Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
4/5
TrustpilotWaterfords
Waterfords, in particular Sam and Sophie have handled this rental attentively and efficiently. My thanks to them.
Dear Meryl,Thank you so much for your review. We are delighted that you have mentioned our Lettings Manager and Move In Coordinator and are happy with their service.I will pass on your kind words to them. If you require any further assistance, please do not hesitate to get in touch.Kind Regards,Brendan CoxManaging DirectorWaterfords Estate Agents
5/5
TrustpilotEmma Holland - Fleet Branch
My partner and I have just purchased a house in the Fleet area. Emma Holland, Senior Property Consultant at the Fleet branch, assisted us from viewing through to completion. She was very helpful throughout the process, chasing information along the chain as required and regularly updating us on the latest developments. I would have no reservation in recommending her services to prospective buyers. Thank you, Emma!
Dear Mr. Brown,Thank you so much for taking the time to leave a fantastic review for Emma Holland!We are pleased you were so happy with the service that was provided to you and we are extremely grateful for the glowing recommendation!All the best for the future.Kind regards,Waterfords.
5/5
TrustpilotMatt has been excellent in dealing with…
Matt has been excellent in dealing with my move, would definately use waterfords in the future.
Dear Danny,Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received from our Lettings team. We will pass the feedback onto them. Do let us know if you need any further assistance at any time.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
5/5
TrustpilotExcellent, highly recommended
An excellent service from Charity Holden at the Fleet Branch. As buyers, we received fair, equal and respectful treatment as soon as we made our offer and throughout the period up to exchange - not something you will see from every agent. Communication was responsive and comprehensive and Charity worked very hard to drive the transaction through for the best of both parties. Thank you.
Dear P. Purdy,It is brilliant to hear what excellent service you have received from Charity during the purchase of your property!Thank you so much for taking the time to leave a review - we wish you all the happiness in your new home!Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
1/5
TrustpilotFlat was never ready
My previous review was prior to the agents letting us know that there were some issues with the property and basically told us to pull out from applying to rent the property.The process was very poorly managed.
Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
5/5
TrustpilotI have done my work experience at…
I have done my work experience at Waterfords estate agents this week, and Oliver Manning has taken his own time out of his day to make sure that I’ve had a fantastic experience and learnt a lot of different skills, which has inspired me to want a career in agency.
Thank you for taking the time to leave us a review about your recent experience with Sandra and the Waterfords Camberley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
5/5
TrustpilotGary Brook is one of best Estate Agents…
Gary Brook is one of best Estate Agents I have dealt with by far!Highly recommended!
Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk
5/5
TrustpilotBest Estate Agents by far
I've dealt with a few estate agents over the years and Waterfords have been amazing throughout the entire sales process. I would highly recommend them. They were head and shoulders above the rest.I dealt with both Tom Pitt and Ryan Graydon who were so helpful, knowledgeable and pro-active in finding me a buyer. Great jobs guys, thank you so much!
Thank you for taking the time to leave us such a nice review . We are delighted to hear everything went well for you and we managed to help you with finding a suitable buyer.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
5/5
TrustpilotWaterfords, its been a pleasure!
Waterfords have been a pleasure to work with for my recent house purchase. Joe Joyce (and Kier Preece who covered and assisted during Joe's absence) are both professional, deligent and proactive in their work. Their communication and general efficiency are to be commended. They definitely helped push the process along, which no doubt who have taken longer were it not for their help and assistance.
Dear Mr Chiu,Thank you for taking the time to leave both Joseph Joyce and Kier Preece in our Camberley team such a brilliant review!We are so pleased to hear that you received a professional and proactive service throughout the purchase of your new home!If we can ever be of assistance again please don't hesitate to get back in contact!Kindest regards,Waterfords.
5/5
TrustpilotThe customer service was outstanding
The customer service was outstanding, the team were very polite and friendly. I had very specific requirements whilst looking for a property and Waterfords did an amazing job at meeting those requirements, right down to offering me the most convenient time for viewings. I cannot recommend them enough
Thank you for taking the time to leave us such a great review. Do let us know if there's anything else we can help you with.Kind Regards,Ben BakerHampshire Area Manager
5/5
TrustpilotThank you to Sam for his…
Thank you to Sam for his professionalism and the speedy location and on boarding ofnew tenants.
Dear Chris,Thank you so much for your review about our Area Lettings Manager; Sam. Let us know if there's anything else we can help with.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
5/5
TrustpilotEmma was amazing
Emma has been amazing throughout a long purchase. Without her I think I would still be waiting!
Dear Vic,Thank you very much for leaving Emma Holland in our Fleet team such positive feedback! We wish you all the best in your new home.Kind regards,Waterfords.
5/5
TrustpilotProfessional and reliable
Professional and reliable, in particular Sarah was great at pulling everything together in the final stages.
Dear Gemma,What a great review for Sarah Turner in our Yateley office!Thank you so much for letting us know what a great experience you had using our Yateley team for your property move.All the best for the future.Kind regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents.
5/5
TrustpilotApartment to rent
Alexsey was excellent from first contact to last - always available when needed and communicative with the latest developments. Thank you Alex! I would highly recommend Waterfords.
4/5
TrustpilotWaterfords Estate Agents were friendly…
Waterfords Estate Agents were friendly and helpful
Thank you so much for taking the time to leave us a review, it's great to hear that you found our service friendly and helpful. If there is anything we could have done to make your experience a 5 star one then please do let us know.Please let us know if there's anything else we can help with moving forward.Kind Regards,Brendan CoxManaging Director
5/5
TrustpilotExcellent service
Excellent service, Harry & James persistently drove our sale over the line, absorbed our times of frustration gracefully, and did a very attentive & professional job achieving full asking price . Would happily recommend and would genuinely not go elsewhere for our next sale or purchase. Thank you both.
Thank you for taking the time to leave us a review about your recent experience with the Waterfords Yateley team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
5/5
TrustpilotSeamless
I sold my flat with Waterfords. I'll admit the price we eventually sold for was a little bit lower then the expected price to start with (but then the market is unpredictable by nature!), but the service I got from Waterfords was superb, and kept me informed what was going on at each step until it was finally completed. Very happy, would definitely use again.
Dear Drew Braithwaite,Thank you so much for sharing your experience with us!We are so happy that you found the service you received from us to be of a superb standard and that you were kept informed all the way up to completion! I have passed on your comments to the team in Farnham who would be delighted to welcome you back! - All the best with the future!Kind regards,Waterfords.
5/5
TrustpilotAbsolutely brilliant
Absolutely brilliant. Emma Holland moved heaven and earth to ensure our sale was kept on track and I know it would not have got there without her. Despite the frustration she remained calm and professional in her dealings with us and the many parties involved. I can say categorically that this would not have happened with the new breed of internet/diy agents. Highly recommend.
Dear Paul Stuart-Buddery,Thank you so much for taking the time to leave an excellent recommendation.How wonderful it is to hear what a fantastic job Emma Holland did for you with regard to your sale!All the best for the future.Kind regards, Waterfords.
5/5
TrustpilotExcellent
Although we chose a different agent when we first decided to market our property, Waterfords kept in touch offering help if we had a problem. When our chain collapsed I got in touch and they quickly arranged six viewings from buyers able to proceed. Their approach has been very professional and, although our original chain has been repaired, we would without hesitation recommend the firm.
Dear Mr. & Mrs. Whewell,Thank you so much for taking the time to leave us such a glowing review and recommendation!We are delighted to hear that you found the service provided from our Fleet branch to be of excellent standard but also helpful in arranging viewings for you straight away!The team in Fleet have asked me to pass on their warmest regards and wish you all the best for the future! Kind regards,Waterfords.
5/5
Trustpilotwe have had excellent support from the Farnham office at Waterfords
we met with Adam from the Farnham office who was very comminicative and made us feel at ease when we first met time to discuss selling our home. The team were hery helpful and kept us up to date with changes in our house sale.I would however recommend Waterfords do not suggest JS Law as a solicitors as we were not impressed with their service.
Dear Melanie Etherton, Thank you so much for your lovely review! We are so pleased to hear that you found selling your home through us to be such a positive experience and made you feel at ease! - We are sorry to hear that you were not impressed with the service from JS Law and we will look in to that immediately. I have passed on your comments to Adam Gardner and the team at Farnham who have asked me to pass on their best wishes! Kind regards, Waterfords.
5/5
TrustpilotGreat service
The Waterfords team in Chobham were extremely helpful, friendly and professional during the purchase of our house.
Dear Caroline Willacy,Thank you so much for taking the time out to leave us a review.We are thrilled that our team in Chobham provided you with such great service - I have passed on your comments and they have asked to pass on their best wishes and hope you are all settled in!Kind regards,Waterfords.
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