Every review we hold for the Chobham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFeedback from James and Ellis
Myself and partner have found waterfords to be really good. We are now living in our first place together and are very happy, this is down to all the staff that helped us at Waterfords. Contacting them has been very easy, they always got back to us quickly and made sure we were happy with everything. (Matt and Lara). We now are dealing with Rosie who has been great since we moved in, overall both of us are extremely happy and would definitley recommend.
Ellis · 5 March 2019
Agent replied · 15 June 2024
Dear Ellis,Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received from our Lettings team. We will pass the feedback onto them. Do let us know if you need any further assistance at any time.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotWaterfords were excellent in their…
Waterfords were excellent in their support of my purchase from the initial viewing to the end of sale and exchange/completion. The chain felt like it took forever to close and then it really was baby steps every inch of the way. The patience shown by Michael to support me through this process was without doubt why I kept my sanity! His ability to explain, reassure and guide made me feel valued and not just another sale to close. Kudos to the whole team for their professionalism throughout.
Hayley · 1 March 2019
Agent replied · 15 June 2024
Dear Hayley,Thank you for taking the time to leave us a review. We really appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you are happy with the service you received from our team, in particular our sales progressor, Michael. We will pass the feedback onto him. Do let us know if you need any further assistance at any time.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotProfessional, reliable and quick service
Waterfords have been brilliant in processing our house sale. They took over from a previous agent, and secured us a buyer within 24 hours. When this unfortunately fell through (for reasons beyond their control), they quickly remarketed the property and acquired us another buyer very quickly, which did successfully complete. Oliver White and Michael Thomas have been very available with communication and actioned things very quickly. Thanks again for all of your hard work.
Jenny · 19 March 2021
Agent replied · 24 August 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Camberley team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 1/5
TrustpilotNot to be trusted
Not to be trusted. My partner and I agreed with Waterfords upon starting our tenancy that the property would not need to be professionally cleaned when we came to the end of the tenancy, as it had not been cleaned before we arrived. Waterfords later added a "special condition" to the tenancy agreement upon renewal such that we would have to professionally clean the property when we left and told us that this condition would "supersede any correspondence" we had previously had with them. Tread carefully, they are not above this sort of underhanded practice.
Charlie · 20 February 2019
Agent replied · 15 June 2024
Dear Charlie,Thank you for taking the time for leave us a review. We appreciate receiving both positive and negative reviews to make sure we continually improve service levels for all of our customers. I’m so sorry to hear you have been unhappy with the service provided in this instance. Your review has prompted me to look into the matter further and please be assured that I will be back in contact with you once I have fully investigated the nature of your complaint. We pride ourselves in providing a very high level of service and I hope that we can resolve all your concerns satisfactorily and without delay.In the meantime, please do not hesitate to get in touch with the Lettings team if you have any questions.Kind Regards,Samuel CharltonLettings Area ManagerWaterfords Estate Agentsscharlton@waterfords.co.uk
★★★★★ 5/5
TrustpilotEllie was Great!
Ellie was really lovely. Friendly, knowledgable and great to communicate. Very helpful when any help was required. Made my process and much better experience.
Keri · 2 August 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Ellie in our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments about how Ellie looked after you is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotI recommend Darren and his team at…
I recommend Darren and his team at Waterfords Yateley for their quality service selling my property. They went above and beyond to ensure the transaction was as smooth and stress free as possible.
Neil · 23 April 2018
Agent replied · 15 June 2024
Dear Neil Grainger,What a fantastic review - thank you ever so much!We are delighted that the team in Yateley provided you with quality, stress-free service during the sale of your property.All the best for the future.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
★★★★★ 5/5
TrustpilotFleet and Camberley office
A big thank you to Samuel Charlton, Amber Fall and Sophie Carpenter, who have provided an excellent service finding me a new tenant for my property so quickly. I would highly recommend Waterfords.
Diana · 22 April 2018
Agent replied · 15 June 2024
Dear Diana Ardley,Thank you so much for your feedback!We are thrilled to hear what an excellent job Sam, Amber and Sophie did in finding you a new tenant really quickly!All the best for a successful and happy tenancy.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.
★★★★★ 5/5
TrustpilotWaterford’s have done a fantastic job…
Waterford’s have done a fantastic job managing our property and Sam Arfield has been professional and efficient for both ourselves and the tenants.
Yoann · 30 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Sam in our lettings and property management team in Fleet. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotHighly recommend
I have been renting our property out with Waterfords for almost 10 years now. A few staff changes and challenges in the beginning, however since Elise Griffin came on board it has been a pleasure. She is always consistent and never lets us down. Even calls just to see how we are doing and not only for business reasons and always ready to help tenant and landord. I highly recommend her.
Lou · 29 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise and our Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotA wonderful experience
The team at Waterford’s have been superb in supporting our recent purchase. We can’t thank Michael and Darren enough at the Chobham office!
ED · 27 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Michael, Darren and our Chobham team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotGood experience with Waterfords Estate Agents
Liam and his colleagues at Waterfords Estate Agents made the whole process very easy and kept us informed at every step. I thoroughly recommend them.
Mark · 11 May 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from the Yateley team. We aim to make the process easy so are delighted to hear that you found the process a less stressful while working with us.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotExcellent service throughout
Good advice offered throughout the process . Even though we lost one sale the team rallied to find another. Jessica was very professional and Darren ensured a smooth passage to exchange.Nice people sound work.
Mr.John · 3 January 2017
Agent replied · 15 June 2024
Dear Mr. Sherring,Thank you so much for your kind words - It is greatly appreciated!We are thrilled to hear that you received excellent service throughout the sale of your house with our Yateley team; and that Jessica Dixon and Darren Walter stood out in particular for you during the whole process!I have passed your comments on to the team who send their best wishes for the future!Kind regards,Waterfords.
★★★★★ 5/5
TrustpilotExcellent throughout!
Great from start to finish, always kept us in the loop regarding ongoing chain and patient with the process as it’s not been the easiest moving and can be very stressful but waterfords made that easy. Always on top of things. The Camberley branch which is the one that dealt with were superb and all the staff I dealt with were extremely professional. Also helped me with solicitor and recommended a great convencing solicitor who were brilliant. All I all I would definitely use waterfords as my first choice in the future and recommend them to friends and family in the future!
C · 28 November 2018
Agent replied · 15 June 2024
Dear Customer,Thank you so much for your positive review of the service you received from our Camberley team. To hear that you felt like the team were always on top of things is fantastic. We really appreciate your feedback. Do let us know if we can help with anything else in the future.Kind Regards,Sophie BrooksMarketing Managermarketing@waterfords.co.uk
★★★★★ 5/5
TrustpilotGeorgia from Waterfords has been…
Georgia from Waterfords has been amazing through our property journey, nothing has been to much trouble and shes always been so welcoming to our many questions! Would highly recommend Waterfords and Georgia!
Beckie · 10 November 2025
★★★★★ 5/5
TrustpilotWhat an amazing consultant
What an amazing consultant! Elise is an excellent and very professional consultant. She answered all my questions well. Thank you for warm welcome😊
Dhay · 17 September 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Elise and our Fleet team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotValuation by Shaun Barnes - 5* service
Shaun was informative, courteous possessing wisdom beyond his age, personally dropping off the written valuation the very next day! Really helpful when discussing options. Highly recommend.
Rick · 8 February 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Shaun at our Yateley Office.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotRaymond was very lovely and…
Raymond was very lovely and professional. He was able to answer my questions and was very honest about the process. My dad was also impressed with how helpful he was
Aanu · 20 November 2019
Agent replied · 15 June 2024
Thank you so much for taking the time to leave Waterfords a review. We are so pleased to hear that you found Ray was so nice to work with, we will pass on your comments. Do let us know if there's anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotI highly recommend Waterfords Estate…
I highly recommend Waterfords Estate Agents as they handled the sale of our property in a timely and very efficient manner. Darren the Director communicated effectively at every relevant stage. He kept the momentum going especially at the delicate and critical stages of the sales process. Communication is highly key in all house transactions and in every step of the process with people being interested in the property to a buyer confirming an acceptable bid and eventually leading to the conclusion of the sales process and finally the exchange of contracts. We are ultimately very satisfied with Darren, his team and Waterfords Estate Agents.
Martin · 24 October 2018
Agent replied · 15 June 2024
Dear Martin,Thank you for your positive and detailed review of our Yateley Office. We strive to change the perception of estate agents through excellent customer service so are delighted to hear that you were satisfied with the communication throughout the sale. Please let us know if we can be of futher assistance in the future.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotGreat Experience
Great Experience, Sophie was excellent right from when my offer had been accepted! 1st time renting on my own and she made it all so simple! Thankyou for all of your help!
Hannah · 23 October 2018
Agent replied · 15 June 2024
Dear Hannah,We are delighted to hear that you had a great experience with Waterfords Lettings. Our Move In Coordinator, Sophie, is there to make sure the renting process goes as smoothly as possible for tenants so it's lovely to hear that she made it a stress-free experience for you! We hope you are enjoying your new home and please let us know if you need any further assistance.Kind Regards,Sophie BrooksMarketing Manager
★★★★★ 5/5
TrustpilotJust moved into my first property in…
Just moved into my first property in Fleet and had help from Chris Browne. Great service and over the moon to be in in time for Xmas.Nick Lake
Nick · 18 December 2024
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from Sam and our Lettings and Property Management team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director
★★★★★ 5/5
TrustpilotSimply the best experience!
Simply the best experience!We had not moved house for many years and to be frank we were dreading going through the process again! However the minute Darren came to value our home and discuss Waterford's approach to selling everything felt right!We would like to thank all of the team for the help and support given to us during the process. It felt like we were working with friends who were eager to meet our needs and deal with our worries. We do want to make a special mention for Sarah who worked so hard on our behalf to make everything go through allowing us to make our special move! Thanks to you all and we will be recommending your services to all of our friends and family now and in the future
Nick · 13 August 2018
Agent replied · 15 June 2024
Dear Nick and Karen,Thank you for your lovely review about our Yateley team. I will pass on your comments to the team, especially Darren and Sarah, I'm sure they will be delighted. Do let us know if we can help any further.Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotGreat working with Waterfords
Working with Sophie Brooks and the Waterfords Team is always a complete pleasure, and meeting Sophie recently to discuss current statistics and future developments has been a joy. They are friendly, approachable, and very forward thinking in their attitude towards Marketing, and getting maximum exposure for vendor properties online. Sophie as Head of the Marketing Team has brilliant ideas and suggestions on where the business should be heading, and is warm and welcoming throughout all communications. I am very much look forward to working closely with Sophie and the Waterfords Team in the coming months to help the business grow further.
Hannah · 1 August 2018
Agent replied · 15 June 2024
Dear Hannah,It's nice to receive a review for someone who works behind the scenes here at Waterfords so thank you. I will pass on your comments to Sophie, our Marketing Manager.We look forward to working with Homeflow on exciting new website developments in the future and love trying to do everything possible to make our vendor's properties look fantastic online.Kind Regards,Brendan CoxManaging DirectorWaterfords
★★★★★ 4/5
TrustpilotProfessional and Capable
The whole experience of selling my house has not been easy and has taken over a year but the task was made so much lighter with the help of all the very professional personnel at Waterfords. During that long time the staff were always enthusiastic, encouraging and patient and continued to work hard to find me the right buyer for my home, securing a good price in an extraordinary market. My husband and I had marketed a previous home with Waterfords and we were pleased to have put this second sale in their capable hands.
Mr · 29 June 2018
Agent replied · 15 June 2024
Dear Mr. & Mrs. L,Thank you so much for leaving us your feedback!While we are delighted that you were so pleased with the experience you had with our Camberley team, we are sorry that we could not achieve five stars for you on this occassion.Please feel free to e-mail me at customerservices@waterfords.co.uk with any suggestions on how we could have improved.Kind regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents
★★★★★ 5/5
TrustpilotUsed Waterfords, Fleet for property sake.
We used Waterfords, Fleet to sell our property. Successfully sold, STC in the last 10 days. Very pleased with the professional service from the team, especially Lars who conducted the viewings and kept us fully informed of progress throughout. Many thanks.
Susan · 27 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.