Waterfords Chobham reviews

★★★★★ 5/5

Trustpilot

Thank you so much to Darren & his team …

Thank you so much to Darren & his team at Yateley for everything. We appreciate everything you did for us & we would recommend you to anyone wanting a 5 star service. Darren you are truly awesome

Brenda · 22 October 2017

★★★★★ 1/5

Trustpilot

No references taken... Shocking lack of care.

Clearly little or no referencing done on a tenant they found, who arrived with a police tag in situ, and immediately caused all sorts of problems and altercations with other tenants in the house, was seen drug-dealing several times, didn't pay ANY rent at all, (waterfords kept the whole of the first month OF COURSE) , and was finally removed by the police yesterday. Even more shocking was Waterfords attitude, completely washing their hands of the whole sorry business afterwards and refusing to refund their fees!! An absolutely disgraceful firm. AVOID AVOID AVOID.

Ian · 25 June 2020

★★★★★ 5/5

Trustpilot

Great service by Lara and Izzie went…

Great service by Lara and Izzie went out of their way to accomadate and help us as I had been difficult in getting to see them due to other priorities would recommend at any time

Elizabeth · 14 March 2019

★★★★★ 5/5

Trustpilot

Best estate agent....

I would like to share my experience with Matt Blackmanl... just WOW.. my mother has found her self in a very difficult situation, whilst shielding, Matt in the space of 1 day managed to find a suitable property within her budget to move in to within a week. We are both just beside ourselves with his kindness in going the extra mile to secure the property and his quick and professional responses continuously through out the day. Thank you so much, you have helped us more than you will know and your organisation has a real gem. Poppy

Poppy · 8 June 2020

★★★★★ 5/5

Trustpilot

Ryan and the team were excellent

Ryan and the team were excellent , brilliant customer service by all the staff. Made a very emotional experience a bearable one. Thank to RYAN George and Luke , you are amazing .sheila liddiard

Customer · 4 September 2019

★★★★★ 5/5

Trustpilot

Delighted with the services of the…Camberley branch

Delighted with the services of the Camberley branch. Joe was most helpful and kept us updated all the time with the progress of the sale. We had plenty of viewings, and sold our house very quickly.

Mrs · 22 June 2018

★★★★★ 5/5

Trustpilot

Excellent Service

Excellent ServiceI found the team at Waterfords Yateley extremely helpful .They were able to give me advice and guidance on selling my property and purchasing a new one. Darren Walters and his team are very professional .

Fred · 13 June 2017

★★★★★ 5/5

Trustpilot

Highly Recommended Sandra

Professional and friendlyWould 100% recommend Waterfords, lovely team at Camberley especially Sandra who helped us with our property search.Thank you Sandra.

Christian · 30 June 2022

★★★★★ 5/5

Trustpilot

Thank you Waterfords!

My partner and I had the unfortunate news of having to move out of our current house and we were at a total loss as to where we were going to live, given the current circumstances (COVID-19) so it was a massive relief when we got into contact with Sam Charlton. Sam's reassurance, professionalism and guidance as to how we would even start the process was unprecedented, he made us feel calm throughout and followed all of the necessary safety measures, which made us feel more at ease, as we are due to have our second child in two months time. We then had the pleasure of working with Elise Griffin, who has been working tirelessly for us and managed to get the move-in date confirmed within just 4 days. We just want to say a huge thanks to Waterfords for the extremely kind customer service that was provided to us. It was much appreciated through this difficult time. We are really excited to move into our new home and can't wait get settled in! Thanks again, Steve & Lily

Lily · 1 May 2020

★★★★★ 5/5

Trustpilot

Ellie has been a pleasure to meet and…

Ellie has been a pleasure to meet and speak with. Any queries we have had, she has always been happy to help and even go the extra mile!

Grace · 12 May 2021

★★★★★ 5/5

Trustpilot

Exceptional!

The team at the Yateley office, and Harry in particular have done an amazing job with our house sale. It's not been without its ups and downs, but throughout Harry has been positive, keeping in touch with regular updates and pushing hard to make sure things happened.

Chris · 9 February 2023

★★★★★ 5/5

Trustpilot

Great experience.

Great experience.Issy was excellent, very friendly & arranged 2 viewings very quickly, Everything was processed in good time.As a result, a moving in date was secured and everything went really smooth.100% reccomend Perry.

Perry · 5 December 2019

★★★★★ 5/5

Trustpilot

Very friendly and helpful!

The team were really professional at Waterfords and Oliver was super helpful with all of our enquiries! Exactly what we wanted from an Agent :)

Helena · 16 November 2021

★★★★★ 1/5

Trustpilot

Would not use to sell or buy through.

We used them to buy our home nearly two years ago. They were poorly informed, did not keep us in the loop and we eventually cut them out completely and the sales progressor from our selling agent did most of the work. It was a marginally tricky sale and a lot of the fault lies at the feet of the vendors, but Waterfords could have done much more, as evidenced by the fact our selling agent made it happen!

Anna · 14 July 2020

★★★★★ 5/5

Trustpilot

From valuation to exchange of contracts…

From valuation to exchange of contracts could not have been easier, the sales team included Oliver Kier and a lovely lady whom I cant remember her name plus all the other in the team consistently to sell at the valued price and updated me on regular periods.Once the property had sold I was in constant contact with Michael regarding the contract and exchange, the hole team made the experience very calming and on several occasions stopped the panic I had settle.I truly can not thank them.all enough.

Michael · 24 February 2020

★★★★★ 5/5

Trustpilot

Good tour

Good tour, answered all questions. Matt was very helpful with helping out finding an apartment after the one we looked at wasnt available, great guy!

AC2000 · 25 October 2021

★★★★★ 5/5

Trustpilot

Working with Sam was easy....

Working with Sam Charlton was very easy. He was quick to respond on all matters and made liaising with the landlord a breeze. Landlords should feel in safe hands using Waterfords for their letting needs.

Kieran · 16 July 2018

★★★★★ 5/5

Trustpilot

This is with respect to me buying a buy…

This is with respect to me buying a buy to let property. My initial dealings were with Henry Evans and James Hughes who were both incredibly helpful. Once my offer was accepted I dealt primarily with Henry who was super up to speed with keeping me informed about progress and chasing both sets of solicitors to completion. The service I received from Waterfords was 10/10 - incredibly efficient.

Sylvie · 6 July 2022

★★★★★ 5/5

Trustpilot

Fabulous company

My first experience of Waterfords was a property visit with Rob; he represents this company incredibly well and although this particular property was being represented by multiple agents I would have only continued with waterfords based on interactions with Rob. professional, courteous, knowledgable and keen. Since rob i have been in contact via email and phone with very organised, thorough and responsive members of the letting team and i have come to the conclusion it is a company wide ethos to provide the best care and let's face it... moving house is stressful so you need it!

Lucy · 25 January 2020

★★★★★ 4/5

Trustpilot

Good sales, poor communication

We were selling our property and they gave us a high end quote, and very nearly achieved that price, so from that point of view we were delighted. My only complaint was on communication. Both we and the purchasers were keen to complete ASAP, but as we had to communicate via Waterfords, we often waited 2-3 weeks for the answer to a question. It was only because we had mutual friends and exchanged phone and email addresses that we were able to exchange before Christmas which is what both parties wanted to do.

CollectPlus · 23 January 2020

★★★★★ 1/5

Trustpilot

LETTINGS If there were zero stars that would be appropriate

If there were zero stars i would apply that to this situation. they Currently manage a property i rent - there are so many problems in the property and my rent is nearly 2000 pcm, that they have had to send 25 contractors around the property on separate occasion over 12 months all at my inconvenience and cost. They Never arrange any property management themselves. never pick the phone up only ever email. Horrifically, Poor customer service for tenants and lack of integrity and overpriced. They have lost property keys, sent contractors around without even contacting me.The letting team prior to move in are great, friendly and helpful the Property management team are appalling.I moved in and damp was noted in my inventory, ive since found out this was a pre existing problem and the reason the last tenant left, the electricity didn't work, 6 months later after trying to get them to resolve the damp and leak issues the downstairs electricity eventually popped off completely of which only rewiring will fix - Thier response was to keep flipping a trip switch on and off and run 40ft cables from my first to ground floor. Since then the property has had to be rewired, they have damaged my property with builders dust and paint i have had no compensation. The damp is still unresolved and now i am being evicted, with no compensation. I have been renting for over 20 years and this is by far the worst company i have ever dealt with in my life - steer well clear.

Ray911 · 6 January 2020

★★★★★ 5/5

Trustpilot

Thankyou Matt

I'd like to thank Matt, He answered all my questions and gave me some sound advice he listened and pointed me in the right direction, If you have any queries Matts your guy.

Robbie · 25 July 2019

★★★★★ 5/5

Trustpilot

Harry was very helpful when booking us…

Harry was very helpful when booking us in for a house viewing, he was quick and efficient and was happy to answer any questions we had, James, who showed us around the property was also very helpful and had good knowledge on the property we were viewing.

Lewis · 10 January 2023

★★★★★ 5/5

Trustpilot

I met Oliver at the address of our…

I met Oliver at the address of our house we wanted to buy . He presented himself as truly professional and knowledgeable. His manners have been impeccable and for my self and my wife that is most important because first impressions count. He has thus far gone over and above helping us to secure our property. He’s a credit to your team. Kind regards Phil & Gail Williams

PHIL · 24 June 2022