Trusted Agent profile · Chobham

Waterfords Chobham reviews

4.9

★★★★★ Excellent

1,636 reviews across 2 platforms

32 High Street, Chobham, GU24 8AA

Waterfords's office in Chobham, at 32 High Street, is rated 4.9 out of 5 across 1,636 reviews on two platforms, including 25 Google reviews rated 5.0.

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5.0 / 5

25

Reviews on Google

This office

Trustpilot logo

1,611

Reviews on Trustpilot

This office

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Reviews

Every review we hold for the Chobham office, from every platform, shown as written. First names only.

4/5

Trustpilot

Good Agents

Decent overall service, can be slow to respond to emails and returning calls in general however dealing with Michael was a very pleasant experience, his perseverance and knowledge of the sale & purchase process is commendable.

R.C · 11 September 2019

Agent replied · 15 June 2024

Dear customer,Thank you so much for taking the time to leave us a review about your recent experience with Waterfords. We are happy to hear that your overall experience was a positive one but will definitely be following up on your comments about response times with our teams. We welcome all feedback so we can continue to improve our service so thank you for bringing this to our attention.Please do let us know if there is anything else we can help with.Kind Regards,Sophie BrooksMarketing Manager

5/5

Trustpilot

Excellent service

I feel that Michael Thomas and Jordan Lee go above and beyond for a perspective purchaser! I can honestly say that they tried their absolute hardest to find a new property to match my long list of requirements and contacted me regularly with updates and to me they are two of the best estate agents I have dealt with over the 30 years I have been buying and selling properties! They are a credit to Waterford’s. Thank you both for all your help in my property search you are truly amazing.

Mrs · 7 December 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. It's wonderful to hear your comments about the service you received from Michael and Jordan - two of the best estate agents - wow that really is wonderful read! Thank you, it was a pleasure to help you with your property search. We will be sure to pass this on to the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

A massive thank you to Joe

A massive thank you to Joe, and the Waterfords team. Joe you were wonderful throughout our whole move through the good and the bad, fantastic at keeping us updated and really just a complete pleasure to deal with.

Emma · 28 February 2018

Agent replied · 15 June 2024

Dear Emma Batt,What a fantastic review to read of your experience working with Joseph Joyce in the Camberley office!Thank you so much for leaving your comments.Kind regards,Waterfords.

5/5

Trustpilot

An agent with a difference. We had the pleasure of dealing with…

We had the pleasure of dealing with George Fenton. He contacted me on a weekly basis to find out if we were still looking for a property. He always returned calls promptly and without delay and was extremely professional and helpful in dealing with us and answering questions. Nothing was ever to big a problem to help us. He stayed enthuastic throughout the entire process and I can only applaud him for his professional attitude. We dealt with loads of agents and George, you are streaks ahead of any of the agents we dealt with. Thanks for all your help!

Karin · 11 November 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to George and the team over in Chobham.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Rob was helpful and attentive

Rob was helpful and attentive, really friendly and accommodating while I was finding somewhere to rent. His colleague Michael was also helpful on the phone- all round an absolutely lovely company, I would highly recommend.

Gemma · 16 November 2019

Agent replied · 15 June 2024

Thank you for taking the time to write such a nice review of the service you received from Rob and Michael. Please let us know if there’s anything else we can help with throughout the Lettings process!Kind Regards,Sam CharltonLettings Director

5/5

Trustpilot

Excellent customer service from Bethan Thomas

I am currently in the process of buying my 1st property with Waterfords in Fleet.Prior Waterfords, I visited various properties and dealt with different Estate Agents but I didn’t feel their level of service met my expectations.With Waterfords I have experienced professionalism from the start, especially from Bethan Thomas. From the moment I engaged in conversations with Bethan, she did not try to sell me an apartment, she instead listened to my needs and she helped me to find the right property.Bethan has guided me through the process of buying the property, she has been extremely helpful and efficient.

Mariana · 2 November 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Bethan.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

5* Performance from Luke and all at Waterfords, Fleet.

From start to finish I found Waterfords, Fleet to be hardworking, attentive and sympathetic to my needs as a client. During our time I dealt with several members of staff from the branch, all of them were courteous and professional. In particular, Luke, who was my primary contact on our case was outstanding. He was quick to respond, and shared our passion to see the move completed. I found it a pleasure having someone who I could trust and rely on to keep momentum throughout the process. I would highly recommend Waterfords following my experience.

James · 22 October 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Luke and the Fleet team. This is exactly the kind of service we aim to provide so it's a pleasure to read your comments.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Thank you Oliver and Michael :)

My parents bought a house through the Camberley, branch, starting the process just after lockdown / then SDLT kicked in and the market went wild. We are really lucky to be dealing with Oliver and Michael, who were always patient and tried to move the transaction forward, chasing solicitors, liaising, updating during a very unprecedented time! We were in great hands and they kept a great sense of humour along the way. Thank you so much for the delightful 'new home' package and the cookies that came with it!

Jing · 14 October 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Oliver and Michael.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Matt was an amazing help

Matt was an amazing help, he answered all the questions I had and made my experience comfortable and enjoyable, really good customer service I look forward to moving in to my new home

Tanya · 27 June 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us such a nice review about our lettings service. We are delighted to hear everything went well for you.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Matt has been great

Matt has been great. Matt has been really helpfully nothing was to much and when something came up matt was quick to react has been a great help and we looking forward to moving in.

Rob · 24 September 2019

Agent replied · 15 June 2024

Dear customer,Thank you so much for taking the time to leave us a review about your recent experience with our lettings team. We will pass on your comments to Matt and the rest of the team. Please do let us know if there is anything else we can help with.Kind Regards,Samuel CharltonLettings Director

5/5

Trustpilot

I viewed a few property’s through…

I viewed a few property’s through Waterfords and dealt with Matt, he was great and answered everything I needed to know. I would highly recommend him and Waterfords

Leeban · 18 August 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Matt has been great within helping my…

Matt has been great within helping my mum to rent the house she really wanted! Great communication and attitude throughout the whole process. Thanks Matt!

No · 11 February 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Amazing Customer Service from Ellie, Sam and the team

I recently moved into an apartment and it only took start to finish 1 week. Amazing team at Waterford’s.Huge thanks to Ellie and SamThey couldn’t have done enough.

Nathan · 13 August 2021

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. It's great to hear that you are happy with the service you received from our Lettings Team. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Sandra has been extremely helpful…

Sandra has been extremely helpful during our property search. She has kept in regular contact and sent through properties of interest. Thank you Sandra

AB · 31 March 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Absolutely fantastic!

Fantastic support from Joseph Joyce and his team from the very start. Immediate response to my message, same day viewing, outstanding support during the purchase. Thank you so much, I can't wait to enjoy my new home!

Agnieszka · 4 May 2018

Agent replied · 15 June 2024

Dear Agnieszka Szuba,Thank you very much for your review!We are so pleased to hear how Joseph has provided you with fantastic support and excellent customer service throughout your property purchase.Kind regards,Elizabeth PackhamAssociate DirectorWaterfords.

5/5

Trustpilot

Sale during COVID 19

It has been a pleasure to deal with the staff at Waterfords in Yateley. From being led through the Sales and Valuation process by Darren and then dealing with Sarah and Shaun when it came to viewings, offers, administration and run up to exchange and completion, they have never been less than highly professional and caring.I will be singing their praises for some time to come and will recommend them to any of my friends who are thinking of moving.

Regular · 24 August 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to the Yateley team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Selling through Waterfords

We are part way through the sale process. Waterfords are the second set of local agents we have worked with to sell our property. Their advice has been pragmatic, particularly around pricing. They have proved to be good partners, in particular in their tenacity in getting our property in front of potential buyers, evaluating those buyers and negotiating the sale price. I have been impressed that they have maintained regular communication to update us on progress. The team are diligent and consistent, if they say they will get back to you they do.

Caroline · 20 August 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to the team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Professional and Interested

I have dealt with pretty much every estate agent locally, most of which couldn't be less interested in our situation unless we had already sold (which was due to happen to any day). Customer service was generally rubbish also from these others. We met Michael at Waterfords who kept in touch with us minimum twice a week and developed a relationship. Professional, Friendly and not pushy. First agent I dealt with outside of one other who has impressed me. Customer service is important to me and I feel I got that. Others could learn a thing or two in how to treat actual or potential customers.

Mat · 19 August 2020

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We are delighted to hear you found the service helpful. We will pass on your kind comments to Michael and the Camberley team.Please do let us know if there's anything else we can help with.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Friendly and Professional

We used Waterfords, Camberley for our sale and purchase. Joe Joyce was unfailingly cheerful and helpful, providing constant communication and tenacity in resolving glitches along the way. We would recommend Waterfords highly based on our very positive experience.

Andrew · 13 February 2017

Agent replied · 15 June 2024

Dear Andrew, Thank you so much for your amazing review and recommendation - it truly means a lot! We are so happy we managed to secure the property you wanted; but also that Joseph Joyce from our Camberley team was cheerful and helpful throughout the process making it a very positive experience for you! Thank you very much for choosing Waterfords to sell your property and buy your new home and we all wish you the best for the future! Kind regards, Waterfords.

5/5

Trustpilot

Fantastic service

Nick Ross and the team in camberley did a fantastic job of coming out and valuing my property. Clear sound advice and professional. Thanks

Neil · 17 March 2022

Agent replied · 15 June 2024

Thank you for taking the time to leave us a review. We pride ourselves on offering the best possible customer service, so hearing your comments is fantastic and we really appreciate your feedback.Please do let us know if there's anything else we can help with moving forward.Kind Regards,Brendan Cox,Managing Director

5/5

Trustpilot

Matt was very professional and…

Matt was very professional and negotiated successfully for us on the house we wanted. Izzy was very patient and understanding when we wanted to spend a long time looking at everything on our second viewing!

Nicola · 3 June 2019

Agent replied · 15 June 2024

Dear Customer,Thank you so much for taking the time to review Waterfords. We appreciate feedback on the service we provide to make sure we are doing all we can for our customers. We are really pleased to hear that you've been happy with the service. In particular thank you for your kind comments about Matt and Issy in our Lettings Team, they will be delighted to hear your testimonial.Please do let us know if there's anything else we can help with.Kindest Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agentsmarketing@waterfords.co.uk

5/5

Trustpilot

Excellent pro-active service

We bought our house through Waterfords and it was a thoroughly positive experience. Their agents, particularly James Ewart, were responsive and helpful without being pushy. We would use them if we needed an estate agent in the future.

MG · 20 September 2016

Agent replied · 15 June 2024

Dear Sir/Madam,Thank you so much for your kind review!We are so pleased to hear that you found buying your new home through us to be such a positive experience!I have passed on your comments to James Ewart and the team at Camberley who have asked me to pass on their best wishes!Kind regards,Waterfords.

4/5

Trustpilot

Thank you Elise for all your assistance…

Thank you Elise for all your assistance with our rental process. Your care and concern and prompt response to any questions were greatly appreciated. I would highly recommend your services to anyone. Thanks again!

Carmen · 13 October 2019

Agent replied · 15 June 2024

Thank you for your positive review about Elise and the Property Management team. We are glad we were able to help you throughout the rental process and are delighted to hear that you'd recommend us.Sam Charlton,Lettings Director

5/5

Trustpilot

Professional service

The consultant ( Matt Blackman) was very professional and supportive. I am sure to introduce the company to my colleagues. Waterfords Estate Agents is the right choice for me and I encourage everyone to try them.

Abdul · 31 August 2018

Agent replied · 15 June 2024

Dear Abdul,Thank you taking the time to leave such a great review for our Surrey Lettings team. Matt and his team were delighted to hear your comments. Please do let us know if you need further advice or assistance in the future.Kind Regards,Sophie BrooksMarketing ManagerWaterfords Estate Agents

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